We love coming in here for our house needs. More importantly my son truly enjoys the free kids workshop and the member gifts each month. The service is great minus a few bad eggs but when we run into these team members we generally just excuse ourself and get another person. I've bitten flooring, trim, toolbox and many other things they always seem to have a good selection. Seems everything's growing up in price these days but that's the economy not Lowe's. So we try to do our research before just grabbing what's on the shelf. The workers usually can help you look online at sale or deals they currently have or will be having. read more

NEVER EVER buy the warranty for their appliances. I have been trying to get someone out for two weeks. Lowes hires unprofessional and unreliable people to come and fix your appliances. Not to mention getting in touch with someone from Lowe's what. Nightmare!!!! Never Again!!! Go with Home Depot. read more

*when to write a review* When one gets excellent service/customer care or totally ignored. Stopped for a quick look at their yard equipment to compare between brands. Selected one and could not find anyone nearby. I went to customer service and asked for help to unlock the door. We waited. I asked a second employee walking by. We waited. By then l sat on a seated mower, scrolled through emails, and social media. My husband went to ask. We waited. 40 MINUTES had passed! I decided to call their store number and told them what was happening. The call dropped. Husband asked another passing by employee. I called again. This time l heard a background conversation but not addressing me. When FINALLY someone walked up! There were several other customers waiting around who eventually left during that time. There should be a protocol in answering requests with a follow up acknowledging. Not cool that we waited this long just to unlock a door! read more

I purchased a washer and dryer from Lowe's that is located in Lancaster, California. On 7/15/2025, my delivery arrived. Exceptional, professional, and courteous were the three delivery young men. I do hope the Lowe's manager will identify the manager of these young men and express how pleased I was. They appeared so terribly young, yet highly exceptional. I called the listed phone number and was told their manager would see the survey. However, the survey hardly does them justice. read more

I don't usually leave reviews, but after what happened to me at this Lowe's location last month, I couldn't stay silent any longer. I approached a shift lead named Ian for help, and the moment I did, I could tell I wasn't going to be treated with basic respect. His whole attitude was off -- dismissive, irritated, and honestly just nasty for no reason. Then, out of nowhere, he started making these so-called "jokes" that were extremely uncomfortable and racially charged. I don't care how he meant them -- they were offensive, and they weren't okay. He goes "hey darkie, I have a wife just a little darker than you, you know what they say.. the darker the berry the sweeter the juice" then he follows up with a laugh and tells me he was just "joking" are you fucking serious? This man was definitely over 25. As a Black woman, I know when I'm being singled out or talked down to. The way he looked at me, the tone in his voice, the kind of "jokes" he thought were funny -- it was all unacceptable. This wasn't just bad customer service. It was unprofessional, inappropriate, and yes -- it felt racist. I called the store afterward to report what happened, hoping someone in management would take it seriously. No call back. No follow-up. Just silence. So now I'm leaving this review to make sure it's known. If Lowe's wants to keep customers like me -- and protect their reputation -- they need to deal with this kind of behavior head-on. No one should feel disrespected or uncomfortable just for walking into a store. Do better, Lowe's. read more

Amazing customer service by Joel in cabinets, helped pick out lovely cabinets and countertop for my kitchen. I appreciated his patience as I did not know what to get. read more

I came into this Lowe's location about two weeks ago, and my experience was so upsetting that l've debated whether or not to say something -- but after trying to call and report it with no real response, I feel like I need to speak up. A shift lead named lan was the person I interacted with, and from the start, he was incredibly rude. He seemed irritated that I even needed help and talked to me in a way that felt belittling and unnecessarily aggressive. The way he spoke and carried himself made me feel extremely uncomfortable - like I was being judged or looked down on for reasons that had nothing to do with my actual questions or behavior. His tone and body language made it feel almost personal, and honestly, it gave off an energy that felt discriminatory. On top of that, he didn't seem fully present -- something about his behavior made me seriously question whether he was sober or fit to be interacting with customers at all. I tried calling the store afterward to express my concerns privately and give them a chance to address it, but no one followed up or seemed to take it seriously. That's what pushed me to finally leave this review. It's disappointing that someone in a leadership position would treat customers this way. Lowe's should be a place where everyone feels respected and safe, and this was far from that. I hope management does better in handling situations like this going forward. read more

Emily was SO helpful! She spent so much time helping us to get an estimate today. Great experience!

Great Store! I received awesome help from Ricardo; he helped go thru the list of filters needed for my refrigerator, Great job Ricardo, Regards, JohnL Lancaster, CA read more

Bad experience with sales and corporate. I bought a set of washer and dryer and the washer broke in less than a year and couldn't get them to exchange it. I had to wait a week for someone to come and check it. read more

Christine the lady with the blone hair and pretty make up omg this girl knows her job, lowes is lucky to have her and she is very knowledgeable on the store and the products thanks to her i got everything I needed for my new gates. Thanks Christine keep up the good work read more

!REVIEW RERURN POLICY before you buy here....I had a bad experience, after buying a lot of stuff from this store for a project that lasted months, I came to return some items that I didn't used, everything packed island in good condition, the returns desk lady was very rude and told me I can't return items over 90 days, I asked for their return policy and said it's everywhere, I had proof of purchase but she did not wanted to even give me store credit or partial credit. I see why Home Depot is way better, they do either give you store credit or credit to your card to make customers happy. Lowe's just don't care... read more

BUYER BEWARE!! This is my second gas range from Lowe's on Ave K, and its faulty. The Menu bar to set the clock, lighting and sound volume does not work. The first stove was an LG that was faulty and leaked Carbon Monoxide. So now, not trusting an LG product I exchanged it for a Frigidaire Gallery Gas Range, only to also not work. It seems they sell faulty appliances. Maybe that's why they have a short 48-hour return policy. Since it's been over a week ago that I had this exchange, they will not take it back. I'm being told to contact the Manufacturer, who will probably want to make a repair on it, when I should not have a faulty need of repair new product. DO NOT TRUST LOWES APPLIANCES. read more

Lowe's Home Improvement - The top right menu bar does not work on this new Frigidaire Gallery Gas Range. - Hardware Stores Near Me - Lancaster, California

Ron is a rock star he saved us so much aggravation. I bought two Craftsman Trade Stack Systems and one was missing an adapter piece that you have to have for the tool box to snap together. We called craftsman and it has been a total pain. They said we had to send the whole system into craftsman for them to send us one adapter piece. So ridiculous, so we thought we were out of luck because I bought it for a Christmas present and for months dealing with Craftsman there was so way to resolve this issue. Then I talk to Ron and he said no problem come on in. In less than 5 minutes are problem was solved. Because of that I will be shopping here where they care about your business. read more

Lowe's Home Improvement - Great deal on a nice ceiling fan. - Hardware Stores Near Me - Lancaster, California

Lancaster Lowe's ave K has Bad customer service Diana in management is rude even Michael corporate is rude. Bought French doors that were costumed made and they came in all dented up and measurements were wrong. Management said there is nothing I can do for you. Michael in Corporate office said it are fault we should have measured the door when we got home. Plus he refuse to help me and was trying to end the call with me and hang up. Got to Home Depot. Better customer service. read more

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I purchased a Pit Boss 850 Pro online for $499 during a Labor Day sale at the Lowe's location on 730 W Ave K, Lancaster, CA. I opted for assembly at the store for convenience. However, when I unwrapped it at home, I discovered several issues: scratches, bent wheels, missing front shelf, screws, meat probe, an unrelated part, and no grills inside. I contacted them, and they suggested it might have been taken from their "needs parts" section. I asked if I could exchange it at the Bakersfield location (7825 Rosedale Hwy, Bakersfield, CA) since it's closer to me. However, at Bakersfield, they said they couldn't exchange it because I didn't purchase it from their store, despite the return policy indicating I could return it to any Lowe's location. They issued a return instead of an exchange, contrary to my expectations, although they loaded up a new Pitboss in the back of my truck. While I was driving off with a new Pit Boss 850 Pro, a staff member stopped me, claiming I hadn't paid for it, as it was a return, not an exchange. The manager confirmed they only process returns, so they unloaded the grill from my truck without my consent while I was on the phone trying to resolve the situation. It took three weeks for the refund to reach my account, and despite making a complaint to customer service, I haven't received any follow-up or resolution in almost a month. It was a very frustrating and embarrassing experience. read more

Terrible experience with the cabinet guy Joel. Wouldn't recommend. Go to Lowe's in Palmdale. Much better service.

Was picking up a high end item, but was a mixup on the day I was coming. The manager, Peter Green, went way out of his way to accommodate our needs along with the rest of his team. Not sure I would have received the same treatment from the orange store....... Will be back for sure! read more

Lowe's Home Improvement - Our new tractor - Hardware Stores Near Me - Lancaster, California

Awesome staff, very helpful & kind. They helped find everything for us & we found some great deals. Helped out other customer looking for deals on ceiling fans. Overall, great experience. To the wonderful Lady that checked us out. Mahalo for being You read more

This company just lost over $6k of potential business from me. Long story short, because she wouldn't make a correction when I initially placed the order, Andrea sent the wrong contractor out to measure for my countertops and didn't even have the decency to apologize for her mistake and causing the extreme delay and me taking off work for the wrong contractor. I had to start all over and alter my plans again for another one to come out. I was not joking when I told her manager's manager I will not work on this project with Andrea. Who leaves a message today but the person I said I will not work with. I will buy my countertops elsewhere. This was a huge waste of time on top of the $120 it cost me and will never go back to this store for any similar service. read more

First of all, I have to call out Danielle in customer service. This lady acts like the item return police and lacks basic customer service skills, avoid her at all costs. Secondly, they don't keep good track of your transactions and makes it difficult for a customer to do a return. It's possible that Danielle could just be lying though who knows? Zero customer service skills. read more

Good place easy to find wat u need and always plenty of staff to help u and give u information on items. read more

Lowe's Home Improvement - Hardware Stores Near Me - Lancaster, California

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Wow.. during the time of COVID safety, the sanitizing wipes for the carts aren't at the entrance.. but they do have a station at the exit? SO many shoppers wearing their masks around their necks but hey, it doesn't really matter because I counted 6 employees who were doing the same thing. What a waste of exposure too because so often when we come here, they don't even have basic things we need in stock. I don't think I'll be back to this location again. read more

There should be better customer service. The associate that assisted me yesterday at the return station was very rude I wish I caught her name. Her energy was very unnecessary negative she's a part of the problem that we're having in this world. she was so young and it was uncalled attitudes like that shortness your days. Be kind to people. I watched her deal with three other customers before me each of those customers did not have a receipt and all of their products was opened and used she did not go over their products she did not ask for ID she did not ask any question she just returned their products without any problems when it was my turn which my product was in the bag never been open/used and I had a receipt she decided to proceed on asking me for my ID she asked her manager if she can go over my product to make sure that I didn't use it. I can't help but to feel like this was about race I was the only melanin woman in there and the other people who went ahead of me was Hispanic this is a shame I will be taking this to corporate and I will be contacting the store manager. read more

Lowe's Home Improvement - Negative energy is unnecessary - Hardware Stores Near Me - Lancaster, California

Is it against the law to hire a regular cashier. self check out is a damn joke. Get it together Lowe's. Or next time I'll just order it from Amazon. read more

Customer service is horrible and I'm a Lowes Pro. Employees hear have literally told me "go shop at Home Depot." Ok . I recommend ordering online and picking up so you don't have to deal with the employees at this location. The employees here are Union and act like they own the store and don't need your business. read more

Went to Lowe's on June 29th. Was looking for pool supplies and a 25 ft extension cord. My wife went inside to find an extension cord which is in aisle 13 and we were in the garden shop. Kayla, Victoria and another associate, I'm sorry I don't remember their name. These three individuals gave my wife exceptional customer service with assistance and retrieving the cord she asked for. Just wanted to acknowledge that there can be good customer service where at a lot of businesses it seems to be a thing of the past. read more

Purchased a Char-Broil online they offered an assembled product &free delivery, waited 1.5 weeks for delivery - had 1 delay. Once the grill arrived it was wrapped in plastic, didn't think anything of it. Roughly 15-20 mins later I unwrapped the grill & boom dented uncovered damaged doors, damaged frame, scuffed solid top & loose screws!!! And to top it off - I installed the propane to burn-off the residue & behold the ignition button isn't functioning. Called Lowe's chatted with the delivery department - allegedly they ordered a service call, long story short wasted $410+ should of went to HD!!! read more

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I really like this Lowe's. It is always clean and well-organized, the employees are very helpful and friendly, and the prices are reasonably low. In fact, this is my primary hardware store for all of my hardware needs. I have purchased many items at this Lowe's, from light bulbs and sprinklers to a refrigerator and clothes washer/dryer. Just about anything I need is always here. Throughout all of my visits at this location over the years I have always left this store pleased. Believe me, I've constantly got a running list of all the things I need to buy at Lowe's, and then I can be Mr. Fix-it around the house. I really like Lowe's because I like to "get er done," and Lowe's helps me do it. I plan to return, again and again. read more

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Joanne at the front end cashier deserves a RAISE and employee of the month . Great customer service very friendly . You don't come across people that enjoy their job much anymore .... Thanks for making my day Joanne read more

Love the store but the customer service is awful...had a guy cutting wood in the middle of my request...he left without saying a word to me...I was like what the heck where did he go...well...he left to go help another customer outside....so I complained to the very young manager...left the word that had been cut...guess I will go to Home Depot...see what happens there... read more

I don't know why the Yelp rating is so low because we had a really great experience at Lowe's today. We walked in and within a very short period of time found this fantastic salesperson who knew her way around the store, and was great when it came to making product recommendations. She was so helpful, there were no words! I just wish I could remember her name. Anyway, we looked at a lot of household hardware for various rooms which we're thinking of changing out, purchased some refinishing materials, looked at lighting, sinks, you name it. Really enjoyed hanging out there even though you could not call us DIYers. Fun, nice people, and I totally love the fact that people can bring their dogs (saw some beautiful and well-behaved ones). The only reason I'm giving them "4" stars is that in some departments I would have liked to see a little more selection. Nice start to the day :-). read more

Came in for some keys everyone seemed helpful and quick to help. Just wondering when they will take apple pay? I would come again to shop here very organized and clean. read more

Picked up paint today Rod was very helpful in helping me in selecting the right paint for my outdoor project. Marianne the self-service associate was very helpful in directing me to the all-purpose sand. I Love Lowes it's my go-to for all of my home projects and the quality and pricing is comparable to other outlets read more

They discriminate their customers and then when you ask for a manager the manager is even more rude! Unqualified workers at this establishment. Will never return. read more

Honestly had to talk to at least 2 to 4 employees just to get help for one thing because anyone that I asked that wasn't their department. And whenever they would call for the person for the department that person with just want to answer questions through the phone. Super lazy place waste of time read more

I was impressed. I visited the store today in need of a few items. I asked ROD for help. He was soooo helpful and knowledgeable. He was able to give me advise on nails, paint, and stain. I sure hope that management appreciates him. I was glad to see another reviewer (Britt C.) gave him a shout out as well. Best experience at a home improvement store. read more

If it wasn't for Kevin I would give it zero Stars!! Aaron at the indoor patio section was very rude. I purchased a set of patio chairs and asked if he can help me take it to cashier. I needed help loading the patio chairs to the cart!! he just walked away. Much less was he going to help me take it to the door or even loaded to my car. God is good and put Kevin in my path. Kevin was so helpful even though wasn't part of patio section he helped me. He deserves a raise. You need more people like him and less people like Aaron!! Thank you Kevin!! read more

I'm giving one star because I don't have the option to not give any. I purchased cabinets to be installed in July 2021. We are now in September and the cabinets are still in the boxes sitting in my livingroom. Similar issue with my kitchen remodel. I waited nearly nine months for the install. This has happened to several people of color that i know who also have homes here in the Antelope Valley area. At first i thought it was just the fact that they were unorganized until in the middle of the install of my kitchen, the installer left only to call me later to tell me he wouldnt be back because he had a bigger job to do. The behavior of this store treds of racisim. If you are black, dont spend your money at Lowes Lancaster, Ca read more

Lowe's Home Improvement - My experience was racism and discrimination at Lowes Lancaster, Ca. - Hardware Stores Near Me - Lancaster, California

I wish I could give NO stars! By far, this has been the worst customer service experience, so far. I purchased a garage door opener, paid extra for them (lowes handy service), to install it, and they last minute cancelled my install day/date, TWICE! Took time off work, for the install, TWICE! And they no-showed! Very poor customer service. I will not order/purchase ANYTHING from Lowes, if I have to depend on their "handy" service people, to install the item! If you are smart, you will pay attention to the reviews here. read more