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    HomeGoods

    3.5 (30 reviews)
    Open 9:30 am - 9:30 pm

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    This is supposed to be all black matte. After one wash, yes you can dish wash them, the black is starting to come off!
    Melissa J.

    I went in today to take some black flatware back as the black matte was coming off the forks etc. I didn't have the receipt because one, I never keep them because I never expected a problem, and two, it wasn't a very expensive item and I thought they would back their product. Spoke with a Joshua who said he was the store manager. He said since the item was used they couldn't replace it! Well yes it is used, it is utensils for eating and I had no idea they were such a low quality product and the black matte color would come off!after the first washing. I then called customer service who equally treated me like a hardened criminal and said they couldn't do anything and could "investigate" for me. Well I was at the store and needed the replacement then so what good does investigating do? Not only that, I do not live in Palmdale so I wasted gas going there! I then called the Home Goods credit card department, (TJX), then told them my problem and they treated me the same way, as if I never mattered and was a bother. I told them I wanted to cancel my card. The girl on the phone at TJX did cancel my card, not once asking a valued customer as to why I wanted to cancel? I could see if I was bringing in furniture or something months later with no receipt but this was only two weeks later and it was obviously faulty product as you will see by the pictures. Goes to show how much they care for their customers; they don't!!! I loved shopping there but decided if they are not going to back something they sold me, that was a waste of my money, I will take my business elsewhere. Terrible customer service and I spent thousands there and WILL NOT do so ever again. I would love to hear your comments on how you feel by the looks of this black matte silverware (pardon the pun of "silverware"), why Home Goods feels they shouldn't have replaced it? Sell you crap product then treat the customer like a criminal as if I AM trying to rip THEM OFF; quite the contrary wouldn't you say? Way to go Home Goods - keep up the stellar work!

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    2 months ago

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    6 months ago

    The service was great!! There are so many things to look at and go through. I would like to have more time to browse.

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    2 years ago

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    3 years ago

    I had a few questions and Aimee helped me out. The staff is very friendly and the store is clean, I'll be coming back.

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    2 years ago

    Lots of high quality home stuff friendly employee great store good prices clean worth coming!

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    Ask the Community - HomeGoods

    Review Highlights - HomeGoods

    I could be wrong but I don't think this price is a discount styles store like TJ Maxx.

    Mentioned in 2 reviews

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    Hobby Lobby

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    1.0 mi
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    This hobby lobby has a lot to offer, everything I needed was in stock too. I actually grabbed a few…read moremore items than intended but that's what happens when I step into the arts and crafts section of this store. I did see a few employees around, so if you need help they are on the sales floor. There was a little bit of a line with only three cashiers open but it did move pretty quickly. The guy that checked me out was friendly. Parking lot is huge, in a big shopping center. Sales throughout the store too.

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    Ashley Store

    Ashley Store

    2.6(505 reviews)
    0.8 mi
    $$$

    Annie!! So much patience and knowledge!! We are so grateful for all the time and dedication you…read moregave. When we arrived for the first time annie immediately welcomed us and took us to try so many beds.She patiently waited while we literally sampled every single one. We just couldn't make our decision.It was too difficult and annie sat with us on the phone for over a week.Discussing different options reviews and price quotes. She really worked hard to make sure we got the best deal and she ensured that we felt comfortable the whole entire process. The selection is vast! I definitely recommend you do your research and come in prepared with an idea of what you are going to look at, because it can be overwhelming when you step into all the beautiful furniture, you will be surrounded by. We spent a lot of time investigating multiple avenues and prices, and Annie was willing to meet us exactly where we were at. I am so excited to try my new bed and can't wait for it to be delivered!!! Ps. We got the Nectar Ultra Split King! So comfortable!!!

    We bought roughly 30K worth of furniture and the Insurance policy offered. Less than 18 months…read morelater so much is broken. The furniture is low quality set at high prices. Less than 18 months later so much is broken. We've tried to collect on the insurance policy for broken bed frames, box springs, a dining room table, accent chairs, a recliner, and more. They have denied every claim. I gave them 2 stars because the agents on the floor were very nice and accommodating. But of course they are, they work on commission.

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    Backdrop Home decor & Furnishings - Nothing Like Selvage Denim and Leather on Iron and Wood at Backdrop Home Decor on The BLVD, Lancaster, CA

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