James was Fast, honest, and affordable. Many repair…read morecompanies usually see a "dumb" woman and make up problems and want to charge ridiculous fees (I've had this happen with my pool, and AC). James WAS NOT like that. He explained the problem, talked to me/showed me what was wrong, and then cleaned up the mess before leaving.

I requested service from The Appliance Guys in December for my dishwasher. From the beginning, they…read morewere very honest and transparent. I was informed that ordering parts from Whirlpool could take some time because they place part orders once they have accumulated enough requests. I appreciated them setting the right expectation. James explained that it was worth repairing my dishwasher since it is a good brand and still had plenty of life left. To my surprise, he personally called me sooner than expected to schedule the appointment because the part had already arrived. James is very professional, knowledgeable, and experienced. He replaced the broken part efficiently, and my dishwasher is now working perfectly. He even advised me to keep the old parts for at least one year since they are covered under the manufacturer's warranty, something I truly appreciated. The price was very affordable, especially considering they use genuine parts. I highly recommend The Appliance Guys. Their work is outstanding, and their customer service is excellent.

This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

My 92-year-old Mom recently needed a new dishwasher since her old one broke down. She remembered…read morethat her "old faithful" came from Arrow Appliance decades ago, so she visited the store and found the perfect replacement. Everyone in the store was solicitous, respectful, and extremely kind to my Mom. They bent over backwards to assist her. Professional licensed plumber, Chris, showed up promptly on delivery and installation day with the new dishwasher. It was very difficult to remove the old dishwasher, but he did it--AND put the new dishwasher in place--with skill, professionalism, positivity, and patience. His demeanor was very pleasant and kind. My Mom is very grateful to Arrow Appliance, and our entire family knows who to go to when we have any appliance needs. Thank you, Arrow Appliance!

We had a problem with our washing machine and called Stacy to set up an appointment for service…read more Jeff came and diagnosed the problem right away. He had to order one of the parts but made a temporary repair so we could still us the washing machine until the part came in. He the came out again, installed the new part and made sure everything was working properly. When we had a problem with our dryer in the past he took care of that also. We also purchased a dish washer and Jeff installed that. If anyone needs a new appliance or service for one, call Authentic Appliance first. Thanks Jeff and Stacy. Jim T.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

Carolyn is amazing! Honest quotes and fair prices on parts. Instead of trying to sell me on getting…read morea tech out to my house, they were open about my options. I was able to fix my washing machine on my own.

From the owner: We Repair All Major brand appliances such as Kenmore, GE,Kitchen Aid, frigidaire,whirlpool, and…read moremuch more

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

Eduardo at J & H is very reliable. I have used him a couple of times to fix my washer and then my…read moredryer. He responds in a timely manner and knows what he's doing. His prices are pretty good as well. I will continue to use J&H whenever I have a broken appliance.

Jeff and sons was great!! I had a broken dishwasher that wasn't draining. I explained what…read moreremedy's I had tried to fix it. Jeff knew swiftly was the issue was. Within 5 minutes the dishwasher was back up and running. I would highly recommend Jeff and sons to anyone. Thank you Jeff!

My old review as of 4/20/2016: I'm very impressed with the service I received. David came out to…read morerepair our LG dryer which had stopped heating up. He repaired the dryer and left the work area cleaner than what it was when he started. David is friendly, knowledgeable, and courteous. The problem was diagnosed accurately the first time, repaired properly and the dryer works as good as new. Fair prices and honest service. What more can you ask for? The latest review as of 2024-09-14: Once again, expert repair for my dryer. Quick, thorough, courteous. In my opinion, this is the best repair service in the AV. I'm consistently happy with the service and pricing.

They came and did a great job would highly recommend them and will give them another call if I have…read moreany other problems with my washer and dryer thank u

I needed a control panel on the dishwasher at a rental…read more The technician who came out gave me a way better price for the work than I received from another company, who charged a$99 service caa The technician was efficient and fast and gave me good information for the future. I will always call this company when I need appliance repair as they are honest and reliable which is so hard to find

The response time on calls is great, and the quality work is the best…read more Their knowledge of what problems to fix is amazing. Their repairs are second to none. My wife and I have always been very satisfied with their service. Will continue is always our first choice.

My G.E. washer was working fine, but I noticed a puddle of water on floor every time I used it, so…read moreI called in a service claim with Lowes. I selected Christo Appliances (the contractor) since they are local. Their tech came out to do a simple diagnostic. My washer was leaking water (either from door seal or from detergent tray). He opened up the control panel to see if any electric component was getting wet. It was dry. Tech told me it seemed like it was coming from the detergent tray (I later saw it come out of the door's seal). He told me to call another company to confirm his diagnostic (WHY??) that they had to close the claim but once I got another company to confirm his diagnostic, he would come back. That sounds so wrong. That's not how claims should be handled. If I call another company, then that new company will probably fix it (unlike Cristo). I used my Washer that day the tech checked my washer. Well, it's not working properly anymore. The washer stopped in the middle of the cycle, and the door wont open. it's stuck! Today is Friday. I have been calling them since Wednesday and they haven't returned my call. I'm very upset and will not be using them in the future. I DO NOT RECOMMEND THIS PLACE. I should have read their reviews before I gave them my business. They have lots of bad reviews.

Responded super fast, got here super fast, fixed my washer super fast, reasonable price, easy pay,…read morepersonable. I'm happy. Will use again.

My dryer was screaming every time I tried to use it... probably in protest to doing its job. I…read morecalled B&D and Jeff came out. He was prompt, thorough, and had the dryer back at work in no time.

I had a wonderful experience with the company. Car arrived in a designated place in a right time…read more Driver was nice and did his job very well. Appreciate a great service. Thanx.

I'm not good at writing but I felt I had to review this business after the service they provided…read more Made me feel a vip client. The professionalism was on top level. 5 star for sure