James the tech is super friendly , response was quick. He set a time and gave me a call 20 mins…read morebefore he got to the house. He trouble shot issue and order parts and fixed the wash machine as soon as part came in. James was honest , answered all my questions. He was thorough and cleaned up everything so it was exactly the way it was when he got there. I highly recommended Appliance Guys !!!

The Appliance Guys were able to diagnose our washing machine and determined that the electronic…read moredisplay had stopped working. I was able to find the replacement part on eBay for a reasonable price, install it myself, and now our washer works perfectly. What really impressed me was their honesty and professionalism. Many companies will still charge you even if they can't figure out the problem. The Appliance Guys, however, were willing to forgo payment if they couldn't diagnose the issue. That level of integrity is exactly why we chose their company, and we're glad we did.

I can never give enough thank you to all the staff that helped me in a true crisis .I had purchased…read morea Frigidaire refrigerator from Home Depot 12/2/2025 and it stopped working I had the worse experience trying to get help with the warranty it was a true nightmare they tried t set up appointments with techs from Los Angeles and than I had enough and called Arrow and thank God for Gerri she was a true blessing she took the situation and had it resolved in a matter of minutes ,She that schedule me a appointment and sent Johnny a excellent Technician who had the problem fixed so quickly . This was such a true blessing as the fridge went out on Saturday and I reached out to Gerri n Wednesday as no one was helping us and Mom is 85 and i am 63 we have medications that need to be refrigerated we also lost our food and now could not replace it as we had no place to put it so this truly was a crisis and Gerri and Johnny took it as the serious situation that it was. I do not only recommend ARROW and if you have a warranty please call ARROW and ask Gerri if they can help before going through days of a nightmare like I had experienced . I could never thank everyone at ARROW for the great service and the human kindness and concern they gave to Mom and I .

I have used arrow appliance for every appliance in my household. They have been great up till this…read morepoint. We found slugs in our stove we purchased from them. Due to deaths going on and surgeries right after we purchased the stove I was not able to tell them about the slugs as soon as I found them. However, when I went to show the pictures to Carol she rolled her eyes at me, called my husband the next day and blamed the slug problem on our house. We have never had slugs where I live it's obvious it came from the stove. They only come out from under the stove. She wanted to argue on the phone with my husband instead of taking accountability for the issue. I will not be going back here! They not only lost my business but I will also spread the word to everyone that I know who uses them.

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

Carolyn is amazing! Honest quotes and fair prices on parts. Instead of trying to sell me on getting…read morea tech out to my house, they were open about my options. I was able to fix my washing machine on my own.

From the owner: We Repair All Major brand appliances such as Kenmore, GE,Kitchen Aid, frigidaire,whirlpool, and…read moremuch more

I reached out to J&H Appliances repair with a quote request early morning today. Yesterday I found…read morethat my frozen items were thawing out. My ice cream, several door items etc. but there was some stuff still frozen too especially on the bottom. Eduardo answered my quote request extremely fast, within an hour, saying he had an available window (about 3 hours) today and his service charge for coming out was $## which I thought was well worth. I didn't want to lose more food so I let him know right away that the window worked. He arrived and promptly went to work diagnosing the problem with my freezer in the refrigerator not working. He got the fan moving and also took a picture to make sure he had the model in case the fan needed to be replaced in the future. Very grateful to Eduardo! Great service.

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

Jeff came out to our home and repaired our Samsung dryer on short notice…read more Very helpful, and great service. Will go to them again ! John

Jeff and sons was great!! I had a broken dishwasher that wasn't draining. I explained what…read moreremedy's I had tried to fix it. Jeff knew swiftly was the issue was. Within 5 minutes the dishwasher was back up and running. I would highly recommend Jeff and sons to anyone. Thank you Jeff!

I needed a control panel on the dishwasher at a rental…read more The technician who came out gave me a way better price for the work than I received from another company, who charged a$99 service caa The technician was efficient and fast and gave me good information for the future. I will always call this company when I need appliance repair as they are honest and reliable which is so hard to find

the tech came 30 minutes late.. he spent about 8 minutes here, removed a sock and charged me $90…read more. I would not recommend this company they make up prices as they go. He then got upset because I questioned the price. the whole situation couldve been avoided if I went to Aaron's appliance's like SO MANY people recommended.. I chose to work with this smaller company and instantly regretted it just go to the big company...

The response time on calls is great, and the quality work is the best…read more Their knowledge of what problems to fix is amazing. Their repairs are second to none. My wife and I have always been very satisfied with their service. Will continue is always our first choice.

Cancelled appointment day of to repair a dryer that they said they repaired on previous visit where…read morethe problem was worse after they left.

We've had to use this company twice due to faulty construction done by a remodel construction…read more They've been wonderful! They unclogged our dishwasher that was left filled with construction material after it flooded our kitchen the night the remodel was completed. Then for 3+ months we couldn't get our stove to light. Afraid more material was clogging it, we again, reached out. The only negative thing I can say is, this company is so good, we had to wait for them to come out. But they were definitely worth the wait. They did a great job and I've got no issues recommending them to anyone. Thank you.

It's not his fault I think the place where he orders his parts from sell defective parts. He's been…read morehere three times for the same problem and he has changed all the parts pretty much that he needed to change but my refrigerator is still not 37 to 42 degrees. Again not his fault just not good parts.

I had a wonderful experience with the company. Car arrived in a designated place in a right time…read more Driver was nice and did his job very well. Appreciate a great service. Thanx.

I'm not good at writing but I felt I had to review this business after the service they provided…read more Made me feel a vip client. The professionalism was on top level. 5 star for sure