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    The Appliance Guys

    5.0 (94 reviews)
    Closed 8:00 am - 5:00 pm

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    Response time

    10 minutes

    Response rate

    100%

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    Dishwasher certified parts from Whirlpool
    Claudia G.

    I requested service from The Appliance Guys in December for my dishwasher. From the beginning, they were very honest and transparent. I was informed that ordering parts from Whirlpool could take some time because they place part orders once they have accumulated enough requests. I appreciated them setting the right expectation. James explained that it was worth repairing my dishwasher since it is a good brand and still had plenty of life left. To my surprise, he personally called me sooner than expected to schedule the appointment because the part had already arrived. James is very professional, knowledgeable, and experienced. He replaced the broken part efficiently, and my dishwasher is now working perfectly. He even advised me to keep the old parts for at least one year since they are covered under the manufacturer's warranty, something I truly appreciated. The price was very affordable, especially considering they use genuine parts. I highly recommend The Appliance Guys. Their work is outstanding, and their customer service is excellent.

    Oven fixed

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    2 months ago

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    James B.

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    2 months ago

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    James B.

    Thank you for the kind words! We’re happy we could help!

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    5 months ago

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    3 days ago

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    Photo of George R.
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    2 months ago

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    James B.

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    6 months ago

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    James B.

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    8 months ago

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    James B.

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    Photo of Alex G.
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    1 month ago

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    10 months ago

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    James B.

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    18 days ago

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    8 months ago

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    5 months ago

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    James B.

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    Photo of Susan L.
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    5 months ago

    I recommend this company. Got an appointment for the next day. On time, knowledgeable, reasonably priced.

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    James B.

    Thanks for the review Susan! We appreciate your business!

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    Photo of Ian P.
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    1 year ago

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    1 year ago

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    James B.

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    2 months ago

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    James B.

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    4 months ago

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    9 months ago

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    6 months ago

    Very professional, reasonable pricing and great communication. Highly recommend. We've used him twice now!

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    5 months ago

    Excellent service. Diagnosed the problem and fixed the issue on the spot. I will recommend to others in my circle. Thank you

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    James B.

    Thank you Steven, glad we could help!

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    1 year ago

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    James B.

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    11 months ago

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    James B.

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    Photo of Kirk H.
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    10 months ago

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    James B.

    Thank you Kirk, we appreciate the kind words.

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    6 months ago

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    8 months ago

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    James B.

    Thank you for the awesome review Bernard, happy to help!

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    10 months ago

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    James B.

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    11 months ago

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    6 months ago

    Amazing service. Fixed my dryer without have to purchase a new one. Great attitude and great service.

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    James B.

    I’m glad we could help out! Thank you for the feedback !

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    1 year ago

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    9 months ago

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    Photo of Jodi B.
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    10 months ago

    Quick turn around and James was a professional through and through - competitive prices

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    James B.

    Thanks for the review Jodi! Happy to help you out!

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    1 year ago

    This company was courteous, professional and helpful with my needs. I would highly recommend them!

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    11 months ago

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    James B.

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    10 months ago

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    James B.

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    1 year ago

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    1 year ago

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    9 months ago

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    1 year ago

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    6 months ago

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    Page 1 of 3

    Ask the Community - The Appliance Guys

    Review Highlights - The Appliance Guys

    James was the Tech who came out, he was very knowledgeable and helpful and helped with any questions we asked.

    Mentioned in 41 reviews

    Read more highlights

    Arrow Appliance

    Arrow Appliance

    4.0
    (183 reviews)
    $

    Steve, service rep has repaired my fridge twice & oven once, always does a great job & provides…read morewonderful customer service. thanks Laurie in Palmdale

    This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

    Authentic Appliance

    Authentic Appliance

    5.0
    (40 reviews)

    Excellent service. My refrigerator 22 year old side by side GE) wasn 't defrosting or keeping food…read morecold. Jeff came out did an analysis and provided an estimate. I called the office and made an appointment. Jeff called and texted me about his arrival on day of service. Both the office staff and Jeff were courteous and professional at all times. I highly recommend Authentic Appliance!

    Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

    Cristo Appliances

    Cristo Appliances

    3.6
    (73 reviews)

    The response time on calls is great, and the quality work is the best…read more Their knowledge of what problems to fix is amazing. Their repairs are second to none. My wife and I have always been very satisfied with their service. Will continue is always our first choice.

    My G.E. washer was working fine, but I noticed a puddle of water on floor every time I used it, so…read moreI called in a service claim with Lowes. I selected Christo Appliances (the contractor) since they are local. Their tech came out to do a simple diagnostic. My washer was leaking water (either from door seal or from detergent tray). He opened up the control panel to see if any electric component was getting wet. It was dry. Tech told me it seemed like it was coming from the detergent tray (I later saw it come out of the door's seal). He told me to call another company to confirm his diagnostic (WHY??) that they had to close the claim but once I got another company to confirm his diagnostic, he would come back. That sounds so wrong. That's not how claims should be handled. If I call another company, then that new company will probably fix it (unlike Cristo). I used my Washer that day the tech checked my washer. Well, it's not working properly anymore. The washer stopped in the middle of the cycle, and the door wont open. it's stuck! Today is Friday. I have been calling them since Wednesday and they haven't returned my call. I'm very upset and will not be using them in the future. I DO NOT RECOMMEND THIS PLACE. I should have read their reviews before I gave them my business. They have lots of bad reviews.

    The Appliance Guys - homeappliancerepair - Updated August 2026

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