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    The Appliance Guys

    5.0 (98 reviews)
    Closed • Closed

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    Response time

    40 minutes

    Response rate

    95%

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    Reviews With Photos

    Dishwasher certified parts from Whirlpool
    Claudia G.

    I requested service from The Appliance Guys in December for my dishwasher. From the beginning, they were very honest and transparent. I was informed that ordering parts from Whirlpool could take some time because they place part orders once they have accumulated enough requests. I appreciated them setting the right expectation. James explained that it was worth repairing my dishwasher since it is a good brand and still had plenty of life left. To my surprise, he personally called me sooner than expected to schedule the appointment because the part had already arrived. James is very professional, knowledgeable, and experienced. He replaced the broken part efficiently, and my dishwasher is now working perfectly. He even advised me to keep the old parts for at least one year since they are covered under the manufacturer's warranty, something I truly appreciated. The price was very affordable, especially considering they use genuine parts. I highly recommend The Appliance Guys. Their work is outstanding, and their customer service is excellent.

    Oven fixed

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    1 month ago

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    4 months ago

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    James B.

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    4 months ago

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    James B.

    Thank you for the kind words! We’re happy we could help!

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    10 days ago

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    2 months ago

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    1 month ago

    From start-to-finish, this team was prompt to answer questions, identify fixes, and put our fridge and freezer back into working order.

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    7 months ago

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    James B.

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    10 months ago

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    James B.

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    11 months ago

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    James B.

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    2 months ago

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    3 months ago

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    James B.

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    3 months ago

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    1 month ago

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    10 months ago

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    6 months ago

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    6 months ago

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    James B.

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    Photo of Susan L.
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    7 months ago

    I recommend this company. Got an appointment for the next day. On time, knowledgeable, reasonably priced.

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    James B.

    Thanks for the review Susan! We appreciate your business!

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    2 months ago

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    1 year ago

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    1 year ago

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    James B.

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    10 months ago

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    8 months ago

    Very professional, reasonable pricing and great communication. Highly recommend. We've used him twice now!

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    7 months ago

    Excellent service. Diagnosed the problem and fixed the issue on the spot. I will recommend to others in my circle. Thank you

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    James B.

    Thank you Steven, glad we could help!

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    4 months ago

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    James B.

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    5 months ago

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    1 year ago

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    James B.

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    1 year ago

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    James B.

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    1 year ago

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    James B.

    Thank you Kirk, we appreciate the kind words.

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    9 months ago

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    James B.

    Thank you for the awesome review Bernard, happy to help!

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    7 months ago

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    11 months ago

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    James B.

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    1 year ago

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    8 months ago

    Amazing service. Fixed my dryer without have to purchase a new one. Great attitude and great service.

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    James B.

    I’m glad we could help out! Thank you for the feedback !

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    1 year ago

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    11 months ago

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    Photo of Jodi B.
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    11 months ago

    Quick turn around and James was a professional through and through - competitive prices

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    James B.

    Thanks for the review Jodi! Happy to help you out!

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    1 year ago

    This company was courteous, professional and helpful with my needs. I would highly recommend them!

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    1 year ago

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    James B.

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    11 months ago

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    James B.

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    1 year ago

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    Page 1 of 3

    Ask the Community - The Appliance Guys

    Review Highlights - The Appliance Guys

    “James was the Tech who came out, he was very knowledgeable and helpful and helped with any questions we asked.”

    Mentioned in 44 reviews

    Read more highlights

    Arrow Appliance

    Arrow Appliance

    (184 reviews)

    $

    I can never give enough thank you to all the staff that helped me in a true crisis .I had purchased…read morea Frigidaire refrigerator from Home Depot 12/2/2025 and it stopped working I had the worse experience trying to get help with the warranty it was a true nightmare they tried t set up appointments with techs from Los Angeles and than I had enough and called Arrow and thank God for Gerri she was a true blessing she took the situation and had it resolved in a matter of minutes ,She that schedule me a appointment and sent Johnny a excellent Technician who had the problem fixed so quickly . This was such a true blessing as the fridge went out on Saturday and I reached out to Gerri n Wednesday as no one was helping us and Mom is 85 and i am 63 we have medications that need to be refrigerated we also lost our food and now could not replace it as we had no place to put it so this truly was a crisis and Gerri and Johnny took it as the serious situation that it was. I do not only recommend ARROW and if you have a warranty please call ARROW and ask Gerri if they can help before going through days of a nightmare like I had experienced . I could never thank everyone at ARROW for the great service and the human kindness and concern they gave to Mom and I .

    They have been a community staple for decades. Whenever I have an issue or concern with Appliance,…read moreI always reach out to them first. Wishing them many more decades of Of Sucess.

    Authentic Appliance - Z line and Bosch kitchen appliances on display

    Authentic Appliance

    (40 reviews)

    Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

    Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

    The Appliance Guys - homeappliancerepair - Updated October 2026

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