James the tech is super friendly , response was quick. He set a time and gave me a call 20 mins…read morebefore he got to the house. He trouble shot issue and order parts and fixed the wash machine as soon as part came in. James was honest , answered all my questions. He was thorough and cleaned up everything so it was exactly the way it was when he got there. I highly recommended Appliance Guys !!!

The Appliance Guys were able to diagnose our washing machine and determined that the electronic…read moredisplay had stopped working. I was able to find the replacement part on eBay for a reasonable price, install it myself, and now our washer works perfectly. What really impressed me was their honesty and professionalism. Many companies will still charge you even if they can't figure out the problem. The Appliance Guys, however, were willing to forgo payment if they couldn't diagnose the issue. That level of integrity is exactly why we chose their company, and we're glad we did.

I can never give enough thank you to all the staff that helped me in a true crisis .I had purchased…read morea Frigidaire refrigerator from Home Depot 12/2/2025 and it stopped working I had the worse experience trying to get help with the warranty it was a true nightmare they tried t set up appointments with techs from Los Angeles and than I had enough and called Arrow and thank God for Gerri she was a true blessing she took the situation and had it resolved in a matter of minutes ,She that schedule me a appointment and sent Johnny a excellent Technician who had the problem fixed so quickly . This was such a true blessing as the fridge went out on Saturday and I reached out to Gerri n Wednesday as no one was helping us and Mom is 85 and i am 63 we have medications that need to be refrigerated we also lost our food and now could not replace it as we had no place to put it so this truly was a crisis and Gerri and Johnny took it as the serious situation that it was. I do not only recommend ARROW and if you have a warranty please call ARROW and ask Gerri if they can help before going through days of a nightmare like I had experienced . I could never thank everyone at ARROW for the great service and the human kindness and concern they gave to Mom and I .

They have been a community staple for decades. Whenever I have an issue or concern with Appliance,…read moreI always reach out to them first. Wishing them many more decades of Of Sucess.

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

This is the 2nd time I hired Mike Appliance Repair because of his honesty, fair price, and…read moreworkmanship. My washer stopped spinning, and i immediately phoned Mike. He came on time, inspected and found the issue, and replaced the couplers, all within 1 hour. His price beats the competition, and he's professional and knowledgeable. Thank you Mike for Another job well done! Appreciate you and your wife, you make a great team!

Great service! Was able to come same day and fixed my dryer. Very appreciative thank you!read more

Carolyn is amazing! Honest quotes and fair prices on parts. Instead of trying to sell me on getting…read morea tech out to my house, they were open about my options. I was able to fix my washing machine on my own.

From the owner: We Repair All Major brand appliances such as Kenmore, GE,Kitchen Aid, frigidaire,whirlpool, and…read moremuch more

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

Punctual, knowledgeable, and reasonably priced. Would happily use again. What more can I say?read more

Jeff came out to our home and repaired our Samsung dryer on short notice…read more Very helpful, and great service. Will go to them again ! John

Jeff and sons was great!! I had a broken dishwasher that wasn't draining. I explained what…read moreremedy's I had tried to fix it. Jeff knew swiftly was the issue was. Within 5 minutes the dishwasher was back up and running. I would highly recommend Jeff and sons to anyone. Thank you Jeff!

the tech came 30 minutes late.. he spent about 8 minutes here, removed a sock and charged me $90…read more. I would not recommend this company they make up prices as they go. He then got upset because I questioned the price. the whole situation couldve been avoided if I went to Aaron's appliance's like SO MANY people recommended.. I chose to work with this smaller company and instantly regretted it just go to the big company...

They came and did a great job would highly recommend them and will give them another call if I have…read moreany other problems with my washer and dryer thank u

The response time on calls is great, and the quality work is the best…read more Their knowledge of what problems to fix is amazing. Their repairs are second to none. My wife and I have always been very satisfied with their service. Will continue is always our first choice.

Cancelled appointment day of to repair a dryer that they said they repaired on previous visit where…read morethe problem was worse after they left.

My experience with B & D was great. Jeff was honest, communicative, and showed up at the scheduled…read moretime. He was courteous and quickly diagnosed my oven. Once he switched out the igniter the oven was back to working properly. The holidays are saved! I would definitely recommend and will call them again if I have any more issues with appliances.

We've had to use this company twice due to faulty construction done by a remodel construction…read more They've been wonderful! They unclogged our dishwasher that was left filled with construction material after it flooded our kitchen the night the remodel was completed. Then for 3+ months we couldn't get our stove to light. Afraid more material was clogging it, we again, reached out. The only negative thing I can say is, this company is so good, we had to wait for them to come out. But they were definitely worth the wait. They did a great job and I've got no issues recommending them to anyone. Thank you.