the tech came 30 minutes late.. he spent about 8 minutes here, removed a sock and charged me $90.. I would not recommend this company they make up prices as they go. He then got upset because I questioned the price. the whole situation couldve been avoided if I went to Aaron's appliance's like SO MANY people recommended.. I chose to work with this smaller company and instantly regretted it just go to the big company... read more

They came and did a great job would highly recommend them and will give them another call if I have any other problems with my washer and dryer thank u read more

I needed a control panel on the dishwasher at a rental. The technician who came out gave me a way better price for the work than I received from another company, who charged a$99 service caa The technician was efficient and fast and gave me good information for the future. I will always call this company when I need appliance repair as they are honest and reliable which is so hard to find read more

I'm not the type to leave review unless I think it's necessary so that other are aware of any issues the business has and don't go through anything similar. I was recommended this business owner by an Aunt who said this man would come to your home ( not charge you) and check out your dryer and give you an estimate depending on what's wrong with it. Well we had a dryer and it didn't " heat up well " so we got another fb market... and it wouldn't dry even more and certain lights kept flashing on it. So we decided to go take it to a pro... since we had spent so much already.... Well we took it to him because he charges 50 buck to travel from Lancaster to palmdale. And everything seemed well. We got our dryer back and it was the same. No changes were done to it... we called him and all he did was restart the dryer. Which I had already done that.. I found a video on YouTube that showed you how to restart that model in less than 5 min. He charged us 50 dollars to restart it.. and kept it to himself until he was confronted about it. And then he simply said " nothing is free in this world " .. I simply don't like that he wasn't honest with us and didn't tell us that he basically did nothing to the dryer and was still rude .... I will never recommend this business. (The vents were cleaned from any lint they had the real problem was a rock that some how ended up were the steam leaves the house) smh read more

Ken-Mark Appliance - What he supposedly charged us for which was just resetting the dryer. - Appliances & Repair Near Me - Lancaster, California

This appliance repair business used to be good few years ago, not anymore. Technician came out told me what was wrong, then told me they didn't have the part I needed and told me to go on Offer Up or eBay and buy parts. I told him that I didn't want used parts. He then tells me he found parts and would come back following day. He's was over hour late, he brought wrong parts, then proceeded to tell me that he couldn't get parts and since I didn't want old used parts, there was nothing he could do, and wanted money for coming out. This clown did absolutely nothing. It was his mistake bringing incorrect parts. This place is a total joke. Poor customer service. Stay far away from this place. read more

This is a horrible company with sub standard items. They claim to sell "refurbished" appliances - if they are refurbished, they are very poorly serviced. I received a stove and it has already required two service calls in less than two months! Do not buy from this company. The stove top does not work well and the oven has stopped working twice now. read more

I have used Ken Mar since moving to the Antelope Valley 7 years ago. I just love how they have helped me with my appliances. I have sent over a couple of friends. Alex is our go to there. When my husband died they contributed to his Go Fund Me. Need appliance help call them you won't be disappointed. read more

Went here looking for some thermostat switches for a Samsung microwave. The parts weren't in stock but the salesman at the counter was very professional and courteous enough to let me know of the potential delivery delays (due to the holidays). He did provide me with the actual part numbers (not on the part itself); which allowed me to order the correct parts on Amazon. Overall, the visit was a positive, despite not actually getting the part (which no one locally had). It was the professionalism and courtesy shown by the staff that will bring me back for my future needs. read more

Ken-Mark Appliance - Samsung OTR microwave needed to be pulled down to remove access covers for the two (of four) hidden thermostat switches. - Appliances & Repair Near Me - Lancaster, California

See all

As many problems i have had with used appliances I found ken-mar appliances very helpful fast Delivery 1 day only Satisfactory Warranty and customer service was a 10 top notch rating very helpful and very friendly will do business with them again anyday Thank You very much Sincerley Jeff Rosamond ca 93560 read more

I called on Monday for a Samsung refrigerator repair they booked the appointment and never showed up. I called and they said they never made the appointment. I had to miss a day of work for no reason. read more

I needed to get my freezer fixed asap and they answered the call. the tech came out at the time scheduled found the problem and fixed it recommend them highly read more

Only place I could find that sells the amazing speed queen washers and dryers NEW*. They delivered my washer and dryer the next day, and when I had to reschedule my delivery time for later that day they were happily able to accommodate. The delivery and installation, including removal of my old washer was painless and quick. They did a great job and are friendly and easy to work with. The dryer is on back order and should arrive in a week or so (no fault of theirs). I would highly recommend as I had a wonderful experience here! read more

Was having problems getting the size and brand of Dishwasher I wanted with other dealers, so we found Ken Mark very helpful and they were able to order the exact dishwasher I wanted but at a slower pace when ordering, took six weeks to get it, but I am very happy with the service, they installed the dishwasher then instructed me how to use my dishwasher, which I give them a plus for, no other dealer does this, that I have experienced, I forgave their slowness due to what they told me was the problem for slow ordering and delivery during this pandemic. Their employees are very nice and also very helpful, I will use Ken Mark for my next appliance purchase and would recommend them to all who need certain colors and sizes that are not attainable with other dealers. read more

Alex with Ken-Mar is the best, which makes Ken-Mar the best. He arrived on time, assessed the problem quickly, and came back the next day as promised with parts and fixed the problem. And, didn't charge me an arm and a leg. I will definitely use them again. read more

We called Ken-Mark to convert our oven from natural gas to liquid propane. A technician came out promptly the next morning to do the conversion, but also identified a couple other issues with the oven that needed to be addressed. He took the oven back to the shop and had it reinstalled the next morning for a good price. Great service. read more

Very helpful and honest guys. These folks have an awesome customer service and if you're DIY or a seasonal then I suggest you stop by and get your part here. read more

All we needed was a simple part for a simple appliance. My dads something of a plumber himself and he understands how much parts should cost. Being a good consumer, I even looked up some comparable prices online, but the shipping took too long. So I went here, and the man behind the counter with glasses and grey hair was not only rude, but straight out ignored me at times. I sent my dad in the next week thinking the guy might be more decent to him (I wasn't sure if I had the right part so I didn't purchase when I went.) My dad asked for a discount, nothing big, just something fair considering the markup. And unbelievably, somehow this guy got the nerve to say, "In 30 years I've seen a lot if Russian Jews but you're (mumble mumble.)" Oh my god. What era are we living in? Never go to this guy. These are just a bunch if racist low life poorly adjusted old men. Give me a break. read more

We were referred by a good friend for a refrigerator problem our refrigerator was defrosting. Alex was our repair technician and did excellent job. He was on time and fixed it in no time. Very please with the work. Gave some great tips and insight as well. Will definitely call on them again! read more

Ken-Mark Appliance - Ken-Mar Maytag Appliance Center - Appliances & Repair Near Me - Lancaster, California

Had trouble with my range. Oven and broiler would not light. Searched online for answers but decided to go in and ask more questions. Great customer service, took their time with me and explained how everything worked. Gave me printouts of the specs for my range. An hour later I installed a new valve and that baby is working again. Would recommend this place. Will be going back here again. read more

Ken-Mark Appliance - The valve I replaced on the oven. - Appliances & Repair Near Me - Lancaster, California

A parts store that does not have parts ... How can I not give them 1 star ... People there have a smug additude .

Feb 2023, I needed to purchase a washer and have a dryer repaired, I weighed the cost of driving in SOCAL to pick-up something off craigslist compared to buying at this location. Considering Time wasted in SOCAL traffic and the likelihood of getting a raw deal and not getting a reply from contacts on craigslist. If they did reply it was "sorry sold" or no-reply at all. Ken-Mar turned out to be the better decision, I purchased a clean used Maytag shaft agitator style model 500 and got my Whirlpool Gold gas dryer of 28 years back online, it cost about $480 with repair and purchase. I probably didn't save in the transaction, but I left with a better piece of mind and I saved in the waste of time, gas & frustration it would have taken/caused driving in SOCAL traffic looking at suspect units or matching pairs. Ken-Mar also offers a 3 month warranty on purchases, craigslist - no warranty. Thanks Ken-Mar read more

I have purchased "reconditioned" stoves from this company just to later regret my decision. This company does not "recondition" the appliances as you think but instead clean the interior and paint the exterior. They do not trouble shoot the appliance to fix the problem and if the problem is noticeable it appears they use "used" parts and who knows how long these parts will last. They want to charge you a $45.00 service charge to come out and tell you what is wrong and then will charge you parts and labor to fix the "reconditioned" appliance. When you ask what is their labor rate charge is they tell you they have to check with the service technician. Their prices are cheap but so are the products they sell. When you figure the cost of the appliance and one service call you would be better off purchasing a builders model from Home Depot, Lowes or Sears. You get you pay for and they sell junk! read more

I have been looking for a real, no nonsense washing machine. No locking lid, no computerized mother board, no plastic, no bells and whistles, I did not want to be a maid to my machine and have to wash IT every six month or sooner, I understand that some machines need special tablets, or vinegar rinses ???? Really, I need a machine to clean my clothes, period........I looked on line and I educated myself, I found the exact machine I was looking for! Speed Queen! I chose the simplest one they offer, no computers, no bells, no whistles, NO NONSENSE! I GOT A Strong, Durable, Energy Saving, Hard Working, Manual Water Control,(what a concept huh?) MACHINE! AMERICAN MADE!!!!! ALL STEEL CONSTRUCTION! I decide how much water I need for the load I am washing, I use half the soap and softener I was using with my old machine. I strongly recommend anyone who is in the market for a new washer to do your research and check out SPEED QUEEN machines, you won't be sorry! I purchased model 432 it has a very large stainless steel drum, I just washed my heave king size bed spread in my new machine and it came out awesome and clean and spun so well that I only used half of the normal dryer time! I have also found out through my research that the life span of most washing machines is an average of 6 years! My old machine gave out after 5 years, the computerized mother board took a dump! that is why I started looking for simplicity, and I found SPEED QUEEN! I paid 849.00 for my washer, got free delivery from my local dealer KEN- MAR in Lancaster Ca. and free install and free take away of my old machine ! Great deal because I have a 5 year warranty on my new SPEED QUEEN! I asked my dealer if they had any used SPEED QUEENS, he said no one ever gives them up! I read on the reviews that some people have them for 25 plus years! I divided that by 6 and got 4. Meaning as an example, in 25 years I would statistically be replacing my washer 4 times!!! how much would I save by buying one machine instead of 4 in 25 years????? Well you can see why I am so excited to have found this fantastic machine!!!! THANK YOU KEN-MAR APPLIANCES IN LANCASTER CALIFORNIA FOR EXCELENT SERVICE SAME DAY DELIVERY!!!!! I WILL BE BACK TO PURCHASE MY SPEED QUEEN DRYER FROM KEN-MAR APPLIANCES! -lillian pinto read more

This place ONLY gets 1 star because I have to! HORRIBLE HORRIBLE place to buy washers & dryers from. They sold us a terrible set that has ripped over a thousand dollars worth of clothing, sheets, towels, etc. They did not care, would not help and they were very rude. I will never recommend this place to anyone. read more

They did a great job repairing my fridge, and came back the next day for an unrelated issue that they could have charged me more money. I will definitely use them again. The repair charge was very reasonable. read more

Everytime I've dealt with Ken-Mar appliance I've had a great experience. Two years ago I bought a used Samsung refigerator from them and never had a problem. Alex even kept my name on file keeping his eye out for a produce drawer for me. When I moved and needed to get the appliances picked up they came right out and even gave me a partial "refund" for the appliances. I couldn't even get the Salvation Army to come pick them up for a donation because they were too busy and couldn't schedule me in before I needed to leave. I love having conversations with the owner when I go in. Great guy. read more

I love these guys. Very helpful and professional. If they don't have the part they can usually get it within a couple of days. We looked everywhere for a transmission for an older clothes washer and everyone else said that it was unavailable. They had it in their shop the next day. Can't say enough good stuff about them. read more

Thank you Alex for the quick fix, on-time performance, and personable technical expertise. Most appreciated. You and Ken-Mar are my appliance repair go to place. read more

My review will be honest and concise. I called the company to get a price for my washer and dryer. Daniel asked someone in the store and they told him how much they would pay me. By the way, I told him the make and model of my washer and dryer. It had only needed a minor tuneup since the day I purchased. Anyway, I was waiting for them to call me back to schedule someone to come out and pick it up. I never received a callback. So I called back and spoke to Daniel again and he said he would get back to me when his guy came back. So the next day and still no call back. So I called back again and told them I would be writing a very unfavorable review on yelp. He told me someone would be out to my place in 5 minutes. 5 minutes later and very rude man named "Virgil" came out. He took one look at my washer and dryer and said "this in not what they told me to pay you for and pick up. Then he turned around and put his dolly back into his truck. I was so irate I immediately called the store and told them he was leaving. Daniel called Virgil and told him to pay me and take the washer and dryer. Daniel then apologized to me for Virgil's rudeness. Virgil did not even take one of the black hoses saying, he could not get it off. He seemed to be in a great hurry and never ever gave me eye contact. He also kept ignoring me when I tried to talk to him. So my review is mixed. At least Daniel fixed the problem. read more

I have been looking for a real, no nonsense washing machine. No locking lid, no computerized mother board, no plastic, no bells and whistles, I did not want to be a maid to my machine and have to wash IT every six month or sooner, I understand that some machines need special tablets, or vinegar rinses ???? Really, I need a machine to clean my clothes, period........I looked on line and I educated myself, I found the exact machine I was looking for! Speed Queen! I chose the simplest one they offer, no computers, no bells, no whistles, NO NONSENSE! I GOT A Strong, Durable, Energy Saving, Hard Working, Manual Water Control,(what a concept huh?) MACHINE! AMERICAN MADE!!!!! ALL STEEL CONSTRUCTION! I decide how much water I need for the load I am washing, I use half the soap and softener I was using with my old machine. I strongly recommend anyone who is in the market for a new washer to do your research and check out SPEED QUEEN machines, you won't be sorry! I purchased model 432 it has a very large stainless steel drum, I just washed my heave king size bed spread in my new machine and it came out awesome and clean and spun so well that I only used half of the normal dryer time! I have also found out through my research that the life span of most washing machines is an average of 6 years! My old machine gave out after 5 years, the computerized mother board took a dump! that is why I started looking for simplicity, and I found SPEED QUEEN! I paid 849.00 for my washer, got free delivery from my local dealer KEN- MAR in Lancaster Ca. and free install and free take away of my old machine ! Great deal because I have a 5 year warranty on my new SPEED QUEEN! I asked my dealer if they had any used SPEED QUEENS, he said no one ever gives them up! I read on the reviews that some people have them for 25 plus years! I divided that by 6 and got 4. Meaning as an example, in 25 years I would statistically be replacing my washer 4 times!!! how much would I save by buying one machine instead of 4 in 25 years????? Well you can see why I am so excited to have found this fantastic machine!!!! THANK YOU KEN-MAR APPLIANCES IN LANCASTER CALIFORNIA FOR EXCELENT SERVICE SAME DAY DELIVERY!!!!! I WILL BE BACK TO PURCHASE MY SPEED QUEEN DRYER FROM KEN-MAR APPLIANCES! read more

My washing machine stopped working properly. I googled possible reasons and found that the lid switch failing seems to be the most common problem. But to be safe, I called KenMar and scheduled someone to come take a look. If it was gonna be reasonably priced, I had intended on using their services to fix the machine. On the day of the service call, I was going to call them to cancel because I had a friend who said they'd look at it for free. But before I could call, their service technician called me, to cancel. Perfect. While he was on the phone, we chatted a bit about the possible problem. I told him that everything on google was saying likely a lid switch. He said probably not and that in most cases with that appliance it's the motor. I asked him how he could know that without checking it out and he assured me that in most cases that he sees, that's what it is. And he also said something about the computer and hot steam messing the computer up. I told him we use cold water, rarely hot water. Then he continued to assure me it's likely the motor and not worth fixing. Well, whatever. My friend came out, installed a new lid switch ($20 part, $0 labor) and now the washer works fine again. Saved myself a $45 service call. Just a lesson here....the technician can't possibly know FOR SURE what's wrong with an appliance till they come and look. Maybe he would've figured it out if he came or maybe he would've told me wrong and I would've wasted my money. Not sure, but disappointed by this experience. read more