We live around the corner from this store so we come here for all our odds and ends of needs for project or house stuff too. The service is eh ... everyone's always "busy" I usually don't ask for help because you get the cold shoulder. When I do I try to find someone who looks like they are they are in a decent mood. We tried asking a worker once to get us something out of the locked area for yard equipment and they took 30 minutes. We left said not worth the wait. The garden section from sept-Feb. pretty scarce not a lot of wild natural options- when making our outdoor enclosure for our tortuous we had very few options here in selecting non toxic plants. When trying to ask for or where a plant is they just pointed "over there" or "idk" Really hard to spend money when they don't know their products or just don't care. However we do like the kids club projects my son and the lady who runs it have a great relationship. She use to be stand of fish but we wore her down or he did with his smiles every month for the past 2 years 24 + crafts together. read more

Here at Home Depot today buying tubs/containers to organize.I love Home Depot and It's always a great experience. A special thanks to Ryan who was extremely helpful and actually loaded up my basket with me asking. See you soon Home Depot! read more

The Home Depot - Hardware Stores Near Me - Lancaster, California

Last Saturday I visited this store and got excellent service from Sarah. I needed help when I arrived but couldn't find anyone as I walked the aisles. As I continued looking for help I saw Sarah's smile and approached her. She gladly walked me to what I needed, and also agreed to get me to the next item I needed. I was very grateful, because a few minutes later she was walking past and saw me struggling with a sheet of paneling and ended up seeing me all the way through to checkout. It's this kind of customer service that makes any business thrive. I'll keep coming back to this Home Depot as long as Sarah is setting the "Service with a Smile" standard we all need. read more

Over all I've had good experience, 2 negs 2years ago I bought a reefer/freezer within 2 weeks the top handle came loose I went to tighten it. Found it was a dry wall screw within 6 months it came loose or fell 3 times, so I found hex head to put in, then the bottom came out, I did the same. I figured it must be used or something. No company will use dry wall screws. T he other bad thing I had to get a new Freezer the displays had no stand up freezer. I went online to find one, my width was critical found one for $1099 marked down to $699 went to cart it was 1299 with discount was $999. Went to Lowes because I had to. got it for $862 delivered. I still prefer Home depot. read more

Chris, the one with the Mr.Sunshine name tag was VERY nice and helpful here. He was able to show me where the low voltage bulbs were and explained what I needed as I was confused since I couldn't find the E26 bulb. A19 descriptor on the package worked just fine! read more

Last Sunday, while attempting to purchase an 8ft shed, I observed individuals residing within the display sheds on one of them ook like he was touching himself with his back facing me . Upon informing a staff member, their response suggested this was a common occurrence. read more

Customer service is typically terrible here. Better off driving to Palmdale. It's funny too, because it's the "customer service" desk that's the worst. Cashiers and most people on the floor are nice. They need help at the customer service center. read more

I Love Home Depot they have the best tools really good deals I will definitely be coming back

I went in to look for home flooring materials. They didn't have much but that was enough for me. I checked their kitchen area as well as the appliances. I wasn't disappointed. It was a good trip. read more

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Zecoyia was THE BEST!! She helped us figure out square footage when we came in unprepared and cute tile ideas for the bathroom. And all the employees were so polite and helpful. read more

I went into the store to purchase some window locks. A middle age black man with an employee vest was in the tool section. I asked where were the window locks. He said the next aisle. I went over there and couldn't find them. I asked a younger man with an Afro and he assisted me. We looked together and he used his cell to check and we found them immediately. Meanwhile, the first employee showed up with this couple to look in the same area. They were black. Why couldn't he have escorted me to the area? Was I the wrong skin color? read more

I've never really had a bad experience at Home Depot. The only issue I may have is you have to wait around for an associate for that specific department and sometimes it's hard to find them wandering around. read more

The Home Depot - Hardware Stores Near Me - Lancaster, California

I'm utterly impressed! Not only did management hear me out and show concern they took action in speaking with that manager, granting me my discount and making me feel like a valued customer. Thank you and I will continue my relationship with the Home Depot! #happycustomer read more

I went for a return, was helped by Karina. She was speaking with another associate the whole time while helping me, their conversation was completely inappropriate. They spoke about her "hooking up" with associates in different departments of the store. There needs to be training on appropriate conversations around customers, and relations between employees. read more

I like this place BUT the forever problem is to find an associate to help you, you can never find an associate to ask him questions regarding your problems. I still have a problem without a solution and of course no one to ask questions to!!!! read more

I have to give Home Depot a 5 star for hiring associates like Camille Johnson. This was my 1st move out and my 1st time completely getting the apartment ready for rent. She was patient, very knowledgeable and it was refreshing to have 1 person answer all my questions. I haven't had such good customer service in years...Great job@@@ read more

So I posted a picture of that long line. Well I was impressed they moved it along quick. One lady was directing traffic. To self checkout or two open registers. Now to grade this place. Customer service started off rocky with two guys just not really caring. But then came a rep. In the wood section who helped me out and explained the situation with wood shortage. He then for solutions with options. He was even able to cut wood for me quickly. Social distancing and mask all being enforced. Considering the situation and time , close to closing on a Saturday, they did a great job. The won't get a 5 because management still needs to get the entire team onboard with customer service. They should have directed me to someone not just like oh it's right their. Behind them essentially. Good thing the other gentleman came along and did his job. read more

The Home Depot - Check out line - Hardware Stores Near Me - Lancaster, California

Every time I come here the employees are really rude. Ask them a question they never know nothing when needed something from the cages never get the help always have to end up waiting up to 30mins. When going outside is smells really bad like if someone pee'd there or if there were dead animals mainly in the bird food section! read more

This evening I went to pick out a surprise Christmas tree for my mom, I must say the duo between Natalie and David "the blessed" was beyond amazing they helped me find the perfect tree. So sweet and caring, I couldn't have asked for a better experience. I recommend coming here for a tree, I felt comfortable explaining what I was looking for and once I told them what I wanted they both pulled the perfect tree! Thank you David and Natalie, absolutely appreciate your help tonight, your customer skills showed tonight. read more

The Home Depot - Hardware Stores Near Me - Lancaster, California

It baffles me that the store has an item on the shelves up top and they won't sell them. I asked to speak to a manager and she said they're not able to sell those items yet. Pretty bad customer experience. Guess I'll be switching to Lowe's. read more

It makes a big difference when you get help in a place that you don't know much about . I wanted to buy laminated tiles ( handyman's suggestion) for my kitchen. I went to Home depot and I have no clue what I'm looking for, or how many pieces I need to buy for 160 square feet area. I asked for help, a lady ( I'm sorry i forgot her name ) came showed me where to find them and explained what is laminate flooring. And figured out how many planks I needed to buy. And she helped me get boarder, and other things that the installer asked for. She was patient, knowledgeable, and made sure i got the right things. It didn't stop there, the cashier(Nora) was so nice, the manager (Daisy) was amazingly helpful and the guy who helped carrying all this to my van had a nice smile and was so courteous . This is how customer service should be. This is what you call a team work ! Every one was happily doing their job. Way to go Home Depot!! Thank you for making life easier for us . read more

The Home Depot - Hardware Stores Near Me - Lancaster, California

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This is the second time I've had an issue with this Home Depot regarding military discount. It just seems like store associates do not understand the concept of finding a pathway to saying YES in terms of customer satisfaction. The first time I had an issue was purchasing a bigger house appliance with a value over $500 and this time a tool set of $199. The store CANNOT find the tool set even though their inventory says they have 1 in stock. Since they have 1 in stock they "cannot" place an online order for us to use the military discount. I asked if I could get the military discount applied as a price adjustment if I go ahead and order the tool set myself. The answer is NO. I asked if a manager can somehow adjust the price for us or override it since it is their problem that they cannot find the item. The answer is NO. 1. No, the item cannot be found in the store. 2. No, they cannot order the item online. 3. No, they won't give us the discount at the store (as a price adjustment) if we order it ourselves online. Experience here is very disappointing. read more

Came here to buy some tools and supply for my husband, employee's guided me wherever I needed, and we're very helpful read more

The Home Depot - Drill - Hardware Stores Near Me - Lancaster, California

Home Depot's appliance delivery service is a joke. The day my clothes washing machine was due to be delivered I received a message that said they couldn't deliver it because the police were called at a prior delivery. I called and had it rescheduled for the next day. The next day I received a message that my machine was still on a broken down delivery truck from the day before. When I was making the call about that, three men came to my door. They asked if I was Patty (not my name) and said they were here to fix my dishwasher. My husband went out and could see several machines in the truck, but they said ours wasn't one of them. I called Home Depot and told them to cancel the order. This was on a Thursday. I was assured I would have my refund by Monday. On Wednesday I called and was then told the refund would take at least 10 business days AFTER the item was received back at the manufacturer. read more

Deborah the Manager in the Pro dept has a great attitude and is very knowledgeable in anything I asked her throughout the store. She helped me out alot and in my opinion is how others in the store should treat their customers. I'm big on Customer service and don't usually take time out of my busy day to make a review but Deborah deserves a GREAT one. read more

I purchased online package was stolen called they didn't care told to dispute with my bank. My bank gave my money just for Home Depot to take it again a month later. Never got my package $360 gone Home Depot didn't give my money or replace my items. read more

Let me start by saying I buy everything I need fit my house and yard here. I also have a construction business as well and I buy ninety percent of materials I need from this place. I recently decided to sawed my lawn and topsoil some thin spots, so I bought quite a few bags of Kellogg's topsoil and Scott's lawn seed. Well virtually no lawn growth , but plenty of weeds from topsoil. I took remaining portion is seeds back and the one bag left of the Kellogg's topsoil, because the topsoil had weeds in it. They refused to give me even a store credit on used bags, now I have a lawn full of not grass, but weeds.. thanks to Home Depot and the crappy topsoil...... moral of story, don't expect Home Depot to care about you of your project outcome, just as long as you spend money there. They got your money, so get lost. These guys are crooks. I'll go to Lowe's from now on read more

Boy! What a joke! If you consider buying a Home Depot gift card, think twice! The person you are getting the gift card for has to be present to put it in their name. If you are buying it as a gift, it won't be a surprise if they are present. We had to use gift cards for a small construction project and we don't give cash to contractors. Our current contractor has used gift cards for our current project the past couple of days, now today Home Depot says he can't use the gift card we purchased without his name attached to it with ID. Tried to get a refund, and the store manager said to get a refund on the card that I purchased yesterday in store, I have to wait 5 to 7 days. That is such BS! I have to wait that long for my money to be returned. I have the receipt and the card has not been used. All I can say is, WOW! What a joke and terrible customer service. Think twice about their gift card policies! We won't be using gift cards from them ever again! read more

We came here for some pesticide for a flea problem we are having, and they had exactly what we needed. Service was quick and friendly and we felt safe shopping here with protective measures in place like limiting number of people accessing the store, plastic shields at registers and obviously masks being worn. read more

Rating not reflective of every department. I mainly visit for gardening related items and or grass care products. This dept is well maintained, stocked, clean, orderly and good customer service. Parking isn't a problem here theirs plenty of space in the lot. read more

The Home Depot - Gardening section - Hardware Stores Near Me - Lancaster, California

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The individual working the cash register now at 5:00 PM, 5/24/2022 is on record one of the rudest ppl I've ever encountered at any store. That is the cherry on top of the fact I have been waiting an hour for an order I placed online two days ago. "It's lost" I'm told. "They are looking for it." It gets even better! After an hour, I get an unapologetic call that my order is not ready after all and I will have to get part of it here and part of it at another store. read more

Kathy that was in the flooring department, Had outstanding customer service she was only one of the home depot employees that took out the time to help me everyone else in the home department and just pointed me to direction but Kathy actually check out the time and walk me through each item that I needed you went beyond her customer service duties and made me feel like a valued customer. She deserves a customer service award and I thank her very much for her time and patience and customer service and communication and knowledge to what I was looking for!! read more

I had to wait over 25 minutes to help get cement put in my car. The sales people called many times for help, so not their fault. read more

Terrible customer service! We came to Home Depot instead of going to Lowes because it's closer to our house and we were in a rush. We asked someone if they could get someone to help us because we didn't want to waste too much time trying to figure out exactly which item to purchase. Five minutes later the same guy I asked to page someone for help walks by and I asked him if he could page someone AGAIN. Another 5+ minutes go by and still no one, I went to ask for a manager to tell him how unacceptable their customer service was, but my husband just wanted to leave so I decided to share my experience with all of you instead. If you want customer service don't come to this Home Depot. read more

The managers and employees act like they lose money out of their paycheck if they apply a lifetime warranty. They are SO PROUD to deny a life time warranty and give you the run around. It's like pulling teeth to get them to give you what you paid for. They act and feel like they run the world... (eye roll) ... I have a tool that is beginning to fail and it advertises lifetime warranty on the packaging, so I contact Home Depot directly on their website and ask how to use the warranty; at this point they ask for the tool name and part number and they verify that it in fact does have lifetime warranty and tell me that all I need to do is take the tool to my local Home Depot store and they will issue me an exchange at the store as it has lifetime warranty (PICTURE OF CONVERSATION ATTACHED) With this information I go to the Home Depot store and I show the Home Depot employee at the entrance the tool and ask "how do I go about processing the lifetime warranty on that tool"? and he tells me to go grab the tool and bring it back to the customer service desk and they can process the warranty there for me. So I do as he asks. Now at the customer service desk the manager refuses the life time warranty exchange and offers me a discount on a new tool instead of exchanging it. WHAT?! Of course I say no and contact Corporate. After a few minutes on the phone with corporate they honor the lifetime warranty and offer me the exchange and email me a packaging slip for the tool. I understand if maybe I was asking for a refund or store credit but no, all I wanted was an even exchange on the advertised lifetime warranty. Corporate was very helpful. read more

The Home Depot - Proof that they gave me the OK to bring in the tool. I asked in advance so I wouldn't waste thier time and my time. - Hardware Stores Near Me - Lancaster, California

Lancaster Home Depot Redeems Themselves In the past,​ I have had absolutely horrible service and have chosen to shop at other locations and stores. Not this time, my girlfriend had bought 5 gallons of Glidden paint at the Tehachapi Home Depot. Unfortunately, the color was wrong in the daylight. Tehachapi absolutely refused to try to adjust it. LANCASTER WAS WONDERFUL!! Breann in paints took the time to modify the paint. She was able to salvage 5 gallons of paint and create a color that was more visually pleasing​. The Lancaster location has greatly improved its​ customer service and the kindness shown was above and beyond. We will be back! read more

I recently ordered a new sink and vanity for my bathroom in my new house. Of course when I went to pick it up the box was too large for my car. As I sat there debating what to do, Tyree came by to ask if I needed help getting it into the car. He quickly suggested to open the box, if I was alright with that, and load the items in. Once we got them out of the box we realized they would easily fit and he helped me load everything into my car, he even disposed of the box for me. Really appreciate his help and his attention to customers. Thanks! read more

If I can give this store 0 stars I would. I came in here last week to get the early sales before Black Friday. The Christmas tree was sold out which I understand, that wasn't the problem. The customer service girl didn't want to call other stores to check inventory, she kept saying they're probably gone too. I told her I didn't mind driving an hour away as long as they were in stock, she had an attitude and called. She did call the other store but it seemed like she was talking to a please hold tone and not a real person, she again told us they didn't have them but it didn't sound genuine. We went to look for other items and couldn't find them either, we looked around for help and a groups of 5/6 employees were standing around texting on their phones. I asked for help and one of them tried to look up the item and I overheard another one say "maybe I should walk around and pretend to be working" to his colleagues. Another group of 3 employees we found talking just pointed and said it's somewhere down there. I again asked why don't you take us to the area so we aren't walking around wasting time. The only employee that actually tried to help was Antonio, the item was out of stock but at least he looked it up for me, so thank you. I will never come back to this Home Depot, the employees were rude and did nothing but stand around and text. read more

How they stay open is beyond logic. The employees just stand around talking, customers are secondary to gossiping. I've been waiting 20 minutes for a single item on a shelf. I've asked nicely, firmly, asked for a manager. It's a joke to them. I hope they shut down, you don't deserve a free ride lazy employees. After 30 minutes a very snotty manager named Ruth decided to stop screwing around and come inform me it was MY fault no one came. Her employees didn't tell her all SIX times I asked (I heard the call her over the speaker) and its my fault they didn't. read more

The Home Depot - The item I'm waiting 20 minutes to be handed. - Hardware Stores Near Me - Lancaster, California

ERICK WAS AMAZING! Very helpful and super patient with all of our questions. He looked up all Nest products for us and checked stock at other Home Depot stores as well. Helped us get the best deals which is always great! Our experience here was superb! Thanks again for all your help Erick! read more