I can never give enough thank you to all the staff that helped me in a true crisis .I had purchased…read morea Frigidaire refrigerator from Home Depot 12/2/2025 and it stopped working I had the worse experience trying to get help with the warranty it was a true nightmare they tried t set up appointments with techs from Los Angeles and than I had enough and called Arrow and thank God for Gerri she was a true blessing she took the situation and had it resolved in a matter of minutes ,She that schedule me a appointment and sent Johnny a excellent Technician who had the problem fixed so quickly . This was such a true blessing as the fridge went out on Saturday and I reached out to Gerri n Wednesday as no one was helping us and Mom is 85 and i am 63 we have medications that need to be refrigerated we also lost our food and now could not replace it as we had no place to put it so this truly was a crisis and Gerri and Johnny took it as the serious situation that it was. I do not only recommend ARROW and if you have a warranty please call ARROW and ask Gerri if they can help before going through days of a nightmare like I had experienced . I could never thank everyone at ARROW for the great service and the human kindness and concern they gave to Mom and I .

They have been a community staple for decades. Whenever I have an issue or concern with Appliance,…read moreI always reach out to them first. Wishing them many more decades of Of Sucess.

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

worst company to work with never answer the phone no call no show and all they do is waste time…read morewhen we could have used a provider that would show up

If I can give a zero star rating, I would. Very unprofessional in the matter of customer service,…read morethey do not answer their phone. We were told our dryer needed the motor repaired, then they changed the problem and said it was a different part. So now we have been waiting for an update, and we have not received a call or a text. So I called plenty of times and they said they would get back to us after speaking with the secretary or whatever she is. They never called back, so after a few calls they texted if they can call me later? It's been 2 weeks and nothing, honestly save your money. And go somewhere else this is not the buisness to go to. They told us they would fix it, but they just left everything in pieces. If you want parts to go missing from your appliances go here. They take advantage of "fixing" Like the saying goes " the cheap cost more" Si puedo dar una calificación de cero estrellas, lo haría. Muy poco profesionales en materia de atención al cliente, no contestan el teléfono. Nos dijeron que nuestra secadora necesitaba reparar el motor, luego cambiaron el problema y dijeron que era una pieza diferente. Ahora hemos estado esperando una actualización y no hemos recibido una llamada ni un mensaje de texto. Así que llamé muchas veces y me dijeron que se comunicarían con nosotros después de hablar con la secretaria o lo que sea. Nunca volvieron a llamar, así que después de algunas llamadas me enviaron un mensaje de texto si podían llamarme más tarde. Han pasado unas semanas, sinceramente, ahorra tu dinero. ir a otro lugar, este no es el negocio al que ir. Nos dijeron que lo arreglarían, pero dejaron todo hecho pedazos. Si quieres que falten piezas de tus electrodomésticos, entra aquí. Aprovechan el "arreglo".

Hey guys, so I had a best experience at Best Buy with Kristen J.Tye Eric Diego Anthony Darius…read morebasically if you want Alice and including Lawrence they are very professional on. They are very cordial. I've bought things from here before they help me all the time and I would like to thank for everyone for doing amazing. Amazing job and assisting me with everything I bought a MacBook Pro $3000 worth bro and they even signed me up for the camera installation at the geek squad. I will shut up for everyone. They're the best of the best so I recommend it and I'm happy going home with :-) thank you guys.

Palmdale, CA I had…read morean appointment to have my laptop checked, once the employee looked at it, he said, "Oh no... this is dead". He reassured me it wasn't my fault - sometimes it's just the manufacturer - and thankfully it was still within the 60-day period, so I was able to exchange it for a new one. As we all know, the store is big, spacious, and plenty of products that they are selling. Upon entering, an employee greets you and asks what were you there for - then points you the right direction, which makes the whole visit smoother - like when I needed an adapter for my new phone. They only had a few left, so I was lucky to grab one. It was a quick service, clear communication, and an easy exchange process.

My experience with B & D was great. Jeff was honest, communicative, and showed up at the scheduled…read moretime. He was courteous and quickly diagnosed my oven. Once he switched out the igniter the oven was back to working properly. The holidays are saved! I would definitely recommend and will call them again if I have any more issues with appliances.

We've had to use this company twice due to faulty construction done by a remodel construction…read more They've been wonderful! They unclogged our dishwasher that was left filled with construction material after it flooded our kitchen the night the remodel was completed. Then for 3+ months we couldn't get our stove to light. Afraid more material was clogging it, we again, reached out. The only negative thing I can say is, this company is so good, we had to wait for them to come out. But they were definitely worth the wait. They did a great job and I've got no issues recommending them to anyone. Thank you.

A couple of days ago we gave a Five Star Review to Appliances Unlimited based upon the initial…read morecontact and purchase but I did not want to disappoint with the delivery and service we received after the purchase. Ricardo and his assistant Chris were at our residence for approximately and hour and a half, meticulously removing the old Kitchen Aide and replacing the new Bosch 500 Series! The packaging and protective tape etc for the Bosch product was superior to anything we have ever owned. The total quality service and time explaining all aspects of our new product by Ricardo were superior to anything we have received in the past. Our compliments are also extended to Chris for his total quality service attitude and loyalty to Appliance Unlimited. As we told Ricardo and Ghazal, it appears Bosch is now the leader and we get what we pay for! However, if you demand trusted long term relationships, my wife and I will be returning to Appliance Unlimited in the future for any additional purchases. JP

We personally, as well as business wise, highly recommend Appliances Unlimited! As a property…read moremanagement company, we stopped using Home Depot and Lowes for ordering appliances. Ricardo is unbeatable for service, installation and quality. He is also very competitive in his prices and his installers are the best. We just can't recommend them enough - they are five stars in our opinion!

Gorgeous show room and Tony Tran was awesome at explaining the differences in all I asked about and…read morebeyond. We are doing a full kitchen remodel and feel prepared as we venture in getting our appliances. Purchase coming soon!! Thank you Tony Jennifer and Jesse Contreras!

Soooo if you value wasting money, time, and effort then please yes shop here. Zero customer…read moreservice, business structure is not respectful to customers. It's only about the money here. You have been warned. Do not come here. Better luck at best buy, at least they have people to help. Update: Spoke with Mr. Ryan and he is a treasure. 100% listened to my concern and expressed the shared frustration of customer service not being met that day. Ryan shared changes have been made, and I will give them another shot on my next home project. Thank you Ryan.

I was late on a bill because I had to go to a funeral out of state. I arranged a payment plan and…read morethey did not honor the payment plan. They even showed up to my house causing a scene and asking for money. I was late to a doctors appointment which was located over an hour away in a different city due to their unprofessionalism. I told them that I was on my way to a doctors appointment and they ignored me and kept asking for money. The guy that came out to my home then called the manager and took up more time. The payment plan was for me to pay the next day and they arrived to my home one day prior to my scheduled payment date. I literally had to say, have a nice day and walk away to end the conversation. They would not leave my home. The next day, which was when my payment was scheduled, I made the payment online. I paid the full amount that my account said that I needed to pay. And then I called in later to have an item returned because I did not need it anymore and then this is when they told me that I am still behind and they are going to have to take all of my items. I asked if they received my payment, they said yes, but it was not the full amount that was due so they will have to take all of the items. I told them I paid the full amount that my account said was due. They said sometimes the website does not show the accurate amount due. I said I should not be faulted for that. That is not my fault and I wanted a refund for my last payment, they said no.

Have absolutely zero complaints about this location or the staff, I have gotten all our household…read morefurniture from here over the years and absolutely zero issues. We have gotten everything from fridge to washer and dryer, TVs to bedroom sets, couches to living room sets. Overall amazing experience for us!

Over all I've had good experience, 2 negs 2years ago I bought a reefer/freezer within 2 weeks the…read moretop handle came loose I went to tighten it. Found it was a dry wall screw within 6 months it came loose or fell 3 times, so I found hex head to put in, then the bottom came out, I did the same. I figured it must be used or something. No company will use dry wall screws. T he other bad thing I had to get a new Freezer the displays had no stand up freezer. I went online to find one, my width was critical found one for $1099 marked down to $699 went to cart it was 1299 with discount was $999. Went to Lowes because I had to. got it for $862 delivered. I still prefer Home depot.

We live around the corner from this store so we come here for all our odds and ends of needs for…read moreproject or house stuff too. The service is eh ... everyone's always "busy" I usually don't ask for help because you get the cold shoulder. When I do I try to find someone who looks like they are they are in a decent mood. We tried asking a worker once to get us something out of the locked area for yard equipment and they took 30 minutes. We left said not worth the wait. The garden section from sept-Feb. pretty scarce not a lot of wild natural options- when making our outdoor enclosure for our tortuous we had very few options here in selecting non toxic plants. When trying to ask for or where a plant is they just pointed "over there" or "idk" Really hard to spend money when they don't know their products or just don't care. However we do like the kids club projects my son and the lady who runs it have a great relationship. She use to be stand of fish but we wore her down or he did with his smiles every month for the past 2 years 24 + crafts together.

Palmdale store on W. Rancho Vista Blvd Lots of parking…read morespaces. I walk in and I encountered many employees saying "HI" to me and asking if I needed help. The store was clean and there were no merchandise scattered on the floor. Everything was neatly on the shelves. I was able to find my PVC panels and Erika at the register quickly rang them up. I REALLY LIKED THAT ALOT OF THE EMPLOYEES SAID "HI" TO ME AND OFFERED TO HELP ME.

I ordered a new GE Profile over-the-range microwave oven to replace the one I had which failed…read moreafter 7 years of hard labor. I also ordered delivery, installation, and removal of the old unit. The delivery was on time and they removed the old unit. Those were the only tasks done right. The installation team (coincidentally the same two guys as the delivery team) tried to install the new unit using the existing brackets from the old unit instead of using the brackets (and templates) that came with the new unit. They fiddled around and drilled 5 or 6 holes in semi-random locations (because who uses templates when you are a crack expert installation team???) and finally drove the mounting screws cock-eyed into the unit so that it is hanging about 1.5 inches below the bottom of the cabinet. Lastly they just ignored the exhaust vent piping leaving the transition adapter completely disconnected from the microwave (by, coincidentally, that same 1.5 inches). I said: "what are you going to do about this big gap? They said: "That's just the way it is with those brackets, but if you don't like it you can call this number within 48 ours to return the unit". I said: "I don't like it and you need to fix it." They cheerfully pointed out: "If you don't like it you can call this number within 48 ours to return the unit." They then proceeded to take the shipping box, that still contained all the necessary but unused parts, and scooted out the door, noting: "If you don't like it you can call this number within 48 ours to return the unit." They left behind a cloud of wood chips, cardboard scraps, Styrofoam bits, and plastic sheeting on the counters, floor, and stove. Oh, and they left behind a card that said "you can call this number within 48 ours to return the unit". So I called that number (around 5 minutes after delivery since I didn't really need to wait 48 hours) and told Home Depot they need to come and do the installation properly (with a different crew), repairing my cabinet, and they probably need to bring a new unit because all of the necessary installation parts departed with the previous cheerful delivery/installation crew. Update: 12/13: I replied to the HD form in the comment. Update: 12/13: Repair crew arrived and looked at the install and said they would order a new unit and get it installed properly. They also stated they generally don't look at the unit instructions during install because "they are experts", and stated they don't use the templates because they "measure"... without referencing the installation instructions.