They have been a community staple for decades. Whenever I have an issue or concern with Appliance,…read moreI always reach out to them first. Wishing them many more decades of Of Sucess.

This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

James the tech is super friendly , response was quick. He set a time and gave me a call 20 mins…read morebefore he got to the house. He trouble shot issue and order parts and fixed the wash machine as soon as part came in. James was honest , answered all my questions. He was thorough and cleaned up everything so it was exactly the way it was when he got there. I highly recommended Appliance Guys !!!

The Appliance Guys were able to diagnose our washing machine and determined that the electronic…read moredisplay had stopped working. I was able to find the replacement part on eBay for a reasonable price, install it myself, and now our washer works perfectly. What really impressed me was their honesty and professionalism. Many companies will still charge you even if they can't figure out the problem. The Appliance Guys, however, were willing to forgo payment if they couldn't diagnose the issue. That level of integrity is exactly why we chose their company, and we're glad we did.

We needed a new dishwasher, and saw the ads for LeBon on TV. We've always prefered the family…read moreowned business, so had to check them out. The family were very helpful, discussed the pros and cons of different types, brands, and costs, and helped us choose the one that met all our wants and needs. Mr. LeBon set up installation and delivery. The team came right as scheduled, were very quick and professional, and the dishwasher is exactly as we hoped.

I was quoted one price, a lower one, on the phone and when I arrived at the shop I was told a…read moredifferent and higher price. Plus the older man is consistently rude and abusive.

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

Punctual, knowledgeable, and reasonably priced. Would happily use again. What more can I say?read more

Jorge was very professional and friendly. He fixed our brand new out of the box 48" Janska range…read moreigniter with no complaints even after the manufacturer themselves sent him the wrong model information than the one we have for him to repair. He spent more than 2 hours taking it apart and putting it together, testing in between to make sure he's got it right. Very detailed in his work and even cleaned up his workspace before heading out. 5 stars and we highly recommend him!

Jorge from JG appliance repair very professional and friendly he fixed my oven and dishwasher! Took…read morethe time to find the problem and showed us the problem. Clean work I'll give 5 stars highly recommend and he came on time also.

HEM has been our go to Appliance Repair for years. Ashley answers our calls quickly and is always…read moreprofessional. Emilio is knowledgeable, and gives sound advice.

Thank you for coming out quickly and servicing my family's washing machine. They work with an…read moreelderly woman with kindness. Thank you we will be using the service again. Thank you

Hey guys, so I had a best experience at Best Buy with Kristen J.Tye Eric Diego Anthony Darius…read morebasically if you want Alice and including Lawrence they are very professional on. They are very cordial. I've bought things from here before they help me all the time and I would like to thank for everyone for doing amazing. Amazing job and assisting me with everything I bought a MacBook Pro $3000 worth bro and they even signed me up for the camera installation at the geek squad. I will shut up for everyone. They're the best of the best so I recommend it and I'm happy going home with :-) thank you guys.

Palmdale, CA I had…read morean appointment to have my laptop checked, once the employee looked at it, he said, "Oh no... this is dead". He reassured me it wasn't my fault - sometimes it's just the manufacturer - and thankfully it was still within the 60-day period, so I was able to exchange it for a new one. As we all know, the store is big, spacious, and plenty of products that they are selling. Upon entering, an employee greets you and asks what were you there for - then points you the right direction, which makes the whole visit smoother - like when I needed an adapter for my new phone. They only had a few left, so I was lucky to grab one. It was a quick service, clear communication, and an easy exchange process.

I have not been to the physical location in Lancaster yet, however was able to have an opportunity…read morewith the door to door rep. Not only was he aware of the model i have, he showed me how quick an easy it is to change from dry cleaning to the wet cleaning. When the rep came to my house. I was able to buy bags for my model from him. The belt broke on my model. And today Wednesday or maybe Thursday I will check out the Lancaster Kirby location. I'll update my review with more details to follow. So far I am happy to say Kirby is a one of a kind vacuum and it's hard to find what you need when you need it. People who are limited in their transportation cannot "just go to Palmdale" as easy as you think. If you own a Kirby, you are away of the values of the machine. Thank you Lancaster for opening a Kirby store near the BLVD!

Mr. John did a fantastic job repairing our 2007 vacuum cleaner. He was knowledgeable, professional,…read moreand took the time to diagnose and fix the issue correctly. We were impressed by his attention to detail and commitment to getting our vacuum running like new again. After we took the vacuum home, we noticed that one part needed a little more adjustment. We contacted Mr. John, and without hesitation, he took it back and made the necessary corrections. His willingness to stand behind his work and ensure everything was working properly speaks volumes about his integrity and dedication to customer satisfaction. It's not easy to find someone who can repair older equipment, and Mr. John exceeded our expectations. His service was prompt, reliable, and reasonably priced. We highly recommend him to anyone in need of vacuum repair services. Thank you, Mr. John, for your excellent work and outstanding customer service!

Love their garden area! As someone who loves plants, I really enjoy coming here to shop for…read morehouseplants. I'm planning on creating a small garden soon, and I already know where I'll be going for all my gardening stuff. Their customer service here is also superb. The employees are kind and extremely helpful. One time I came in looking for a mesh net for my window A/C because flies kept getting in through the unit (which I didn't even realize was possible). Unfortunately, they didn't have exactly what I was looking for, but one of the employees told me where I could find an affordable mesh net online and even recommended a reasonably priced foam spray they did carry to seal the area around my A/C unit. Worked like a charm. Very helpful experience overall.

Thanks Art for helping me find the Degreaser. For my Grout in my kitchen. I recommend this store…read more Great sales