This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

My 92-year-old Mom recently needed a new dishwasher since her old one broke down. She remembered…read morethat her "old faithful" came from Arrow Appliance decades ago, so she visited the store and found the perfect replacement. Everyone in the store was solicitous, respectful, and extremely kind to my Mom. They bent over backwards to assist her. Professional licensed plumber, Chris, showed up promptly on delivery and installation day with the new dishwasher. It was very difficult to remove the old dishwasher, but he did it--AND put the new dishwasher in place--with skill, professionalism, positivity, and patience. His demeanor was very pleasant and kind. My Mom is very grateful to Arrow Appliance, and our entire family knows who to go to when we have any appliance needs. Thank you, Arrow Appliance!

James was Fast, honest, and affordable. Many repair…read morecompanies usually see a "dumb" woman and make up problems and want to charge ridiculous fees (I've had this happen with my pool, and AC). James WAS NOT like that. He explained the problem, talked to me/showed me what was wrong, and then cleaned up the mess before leaving.

I requested service from The Appliance Guys in December for my dishwasher. From the beginning, they…read morewere very honest and transparent. I was informed that ordering parts from Whirlpool could take some time because they place part orders once they have accumulated enough requests. I appreciated them setting the right expectation. James explained that it was worth repairing my dishwasher since it is a good brand and still had plenty of life left. To my surprise, he personally called me sooner than expected to schedule the appointment because the part had already arrived. James is very professional, knowledgeable, and experienced. He replaced the broken part efficiently, and my dishwasher is now working perfectly. He even advised me to keep the old parts for at least one year since they are covered under the manufacturer's warranty, something I truly appreciated. The price was very affordable, especially considering they use genuine parts. I highly recommend The Appliance Guys. Their work is outstanding, and their customer service is excellent.

This hidden gem has affordable appliance parts and their service team is great. I've been a 20+…read moreyear customer.

Had my range back and repaired before Christmas Eve's big family dinner . Just want to say thanks…read morefor being there since 1985

We had a problem with our washing machine and called Stacy to set up an appointment for service…read more Jeff came and diagnosed the problem right away. He had to order one of the parts but made a temporary repair so we could still us the washing machine until the part came in. He the came out again, installed the new part and made sure everything was working properly. When we had a problem with our dryer in the past he took care of that also. We also purchased a dish washer and Jeff installed that. If anyone needs a new appliance or service for one, call Authentic Appliance first. Thanks Jeff and Stacy. Jim T.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

He was on time, by the way he was quick coming to my hope and help me with our problems…read more He also took the time to tell us how to use the machines to have a better understanding of how the new machines work It was a pleasant experience Thank You !!!

Eduardo at J & H is very reliable. I have used him a couple of times to fix my washer and then my…read moredryer. He responds in a timely manner and knows what he's doing. His prices are pretty good as well. I will continue to use J&H whenever I have a broken appliance.

Jorge was very professional and friendly. He fixed our brand new out of the box 48" Janska range…read moreigniter with no complaints even after the manufacturer themselves sent him the wrong model information than the one we have for him to repair. He spent more than 2 hours taking it apart and putting it together, testing in between to make sure he's got it right. Very detailed in his work and even cleaned up his workspace before heading out. 5 stars and we highly recommend him!

Jorge from JG appliance repair very professional and friendly he fixed my oven and dishwasher! Took…read morethe time to find the problem and showed us the problem. Clean work I'll give 5 stars highly recommend and he came on time also.

Thank you for coming out quickly and servicing my family's washing machine. They work with an…read moreelderly woman with kindness. Thank you we will be using the service again. Thank you

My washer stopped working and prior to that gave me nothing but problems with stopping before spin…read morecycle complete. I called this company based on some of the reviews that I read. The tech. Emilio and Isaac arrived and within a very short time actually showed me what the problem I was dealing with. The honesty and clarity shown me was enough to know that a repair was not worth it for this machine. I was happy to pay the service call fee and call it a day for this machine once and for all. I appreciate good and honest service and wanted to mention this to anyone considering giving this company a call for a possible appliance repair, and I will most assuredly call them again if and when the need should arise.

Palmdale, CA I had…read morean appointment to have my laptop checked, once the employee looked at it, he said, "Oh no... this is dead". He reassured me it wasn't my fault - sometimes it's just the manufacturer - and thankfully it was still within the 60-day period, so I was able to exchange it for a new one. As we all know, the store is big, spacious, and plenty of products that they are selling. Upon entering, an employee greets you and asks what were you there for - then points you the right direction, which makes the whole visit smoother - like when I needed an adapter for my new phone. They only had a few left, so I was lucky to grab one. It was a quick service, clear communication, and an easy exchange process.

I've always had a great experience with this location. The staff are always very helpful no matter…read morethe circumstance. I recently went in to purchase a Christmas gift for my wife they they showed instck and all other stores had bee out of stock for months. I quickly found an employee to help me and she search all over the store. Front stock room, back stock room, and even started diving into pallets to find them. She then consulted other employees and verified that the site was just wrong. Devasted and thinking I wasn't going to have the main gift for my wife in time, she offered to see how quick she could get it to me. When she dsaid she could have it delivered directly to my house on Christmas Eve (for free!?) I was elated. If you are looking for anything electronic, skip amazon and other online site and goin and get your hands on things in this Best Buy!

I have been a Kirby customer for over 20 years. They had a promotional event in my neighborhood…read moredoing demonstrations. They have always been very thorough and patient. They work with you on payment and price. The Palmdale office employees have worked in that office for a very long time and have always been extra accommodating staying late, providing demonstrations, etc. if needed. I found them to be always patient, kind and informative. The product they provide is a long-standing strong, well-made piece of equipment that goes back to most of our great grandparents and beyond. The newest models are very light and quiet. I use my vacuum cleaner and the shampoo features often.

I have owned a Kirby vacuum for over 20 years now and I love it. Any needs I have I go into this…read morestore. They always take care of me and I always leave happy. John has also helped me out with any issues I have had. I recommend coming here for any repairs or a new vacuum. They last forever.

Pro service at this location is horrible an joke Not…read morehelpful at all with price matching to another lowest store Also the manager Lorena Customer service communication is horrible Will definitely not be purchasing material at this store again

Kevin in paint department is the most helpful paint department employee I've met from all Lowe's…read moreand Home Depot combined in the antelope valley. He made