I ordered a new GE Profile over-the-range microwave oven to replace the one I had which failed after 7 years of hard labor. I also ordered delivery, installation, and removal of the old unit. The delivery was on time and they removed the old unit. Those were the only tasks done right. The installation team (coincidentally the same two guys as the delivery team) tried to install the new unit using the existing brackets from the old unit instead of using the brackets (and templates) that came with the new unit. They fiddled around and drilled 5 or 6 holes in semi-random locations (because who uses templates when you are a crack expert installation team???) and finally drove the mounting screws cock-eyed into the unit so that it is hanging about 1.5 inches below the bottom of the cabinet. Lastly they just ignored the exhaust vent piping leaving the transition adapter completely disconnected from the microwave (by, coincidentally, that same 1.5 inches). I said: "what are you going to do about this big gap? They said: "That's just the way it is with those brackets, but if you don't like it you can call this number within 48 ours to return the unit". I said: "I don't like it and you need to fix it." They cheerfully pointed out: "If you don't like it you can call this number within 48 ours to return the unit." They then proceeded to take the shipping box, that still contained all the necessary but unused parts, and scooted out the door, noting: "If you don't like it you can call this number within 48 ours to return the unit." They left behind a cloud of wood chips, cardboard scraps, Styrofoam bits, and plastic sheeting on the counters, floor, and stove. Oh, and they left behind a card that said "you can call this number within 48 ours to return the unit". So I called that number (around 5 minutes after delivery since I didn't really need to wait 48 hours) and told Home Depot they need to come and do the installation properly (with a different crew), repairing my cabinet, and they probably need to bring a new unit because all of the necessary installation parts departed with the previous cheerful delivery/installation crew. Update: 12/13: I replied to the HD form in the comment. Update: 12/13: Repair crew arrived and looked at the install and said they would order a new unit and get it installed properly. They also stated they generally don't look at the unit instructions during install because "they are experts", and stated they don't use the templates because they "measure"... without referencing the installation instructions. read more

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Be carful when you go to this home depot. While i was leaving the store there was a 2 dogs following behind me and were going to bite me, the owner in time pulled the dog back. It got my heart racing when the dog was about to bite me. I said something about the dog and the owner started laughing on what i said like it was funny. Will not be coming back. read more

Two hours to get a product that was discounted price . It seems that they want to stay with this discounted price items. Old folks at Cash register number 1 tuesday 12/16/25 6:30pm. Old man Left me and my wife waiting and said he didn't have the code to open the cage while earlier a guy opened it in a second. read more

Very poor customer service they just stand around talk and harass people they dont want to help

Our work truck broke down. Had to rent truck for a few days. Stephanie in tool rental was curtious, friendly and professional. She helped us reserve truck for next day. Really help us out. The whole staff was very good and friendly. Would recommend rental service from Home Depot to friends and family. Ask for Stephanie. read more

Worst Customer Service & airhead employees with worst attitude in appliance department.. went to Home Depot to buy a new oven. Asked for help and none of them could help or answer questions. They barely had any knowledge of their dept... frustrated with their service & attitude I told the airhead employee that I'm going to Lowe's because no one was able to help, the airhead guy shrugged his shoulders said Go & he doesn't care... Went to Lowe's and I was able to get plenty of help right away, they were very knowledgeable and purchased a new oven.. Very disappointed with Home Depot. I would definitely Avoid this Home Depot and I Do Not recommend making any big purchases in Appliance Department. read more

Anthony and Daniel in the lumber department saw me standing waiting for someone to cut my pieces of wood...they came up and asked me if I needed help...they were wonderful, helpful and very professional!! This is one of the best Home Depots I have been to!! read more

Worse service call for help but no one comes and I just see them walking around ... read more

The WORST !!!! Don't buy Genie garage opener. 7 months stopped working. Genie does not stand behind their product. The warranty is useless. You call the Genie call center. 2 hour hold time!!!! Or the "chat " help Hours waiting for a call back. Put me through two troubleshootings. No resolution. Wanted me to do a third troubleshooting. Had to wait two more hours, when they call back I got hung up on. John the manager is Always in meetings and never available. He pushed me off on Terri. She has been awesome. Her hands have been tied because Genie does not stand behind there product, and HomeDepot is un willing to step up and make things right. Never should have purchased from HomeDepot. Should have spent the extra money and purchased from a local garage door company Terri in customer service at Palmdale HomeDepot came to the rescue. She took ownership of my nightmare and followed it to the end. When after 2 weeks it was apparent that GENIE has no integrity, and was not going to stand behind the warranty. Terri arranged with management for a refund and credit, so I could purchase a new opener and move on from this unpleasant situation. Thank you HomeDepot read more

Service! Zorro was outstanding. He was balancing three sets of clients at one time doing his best to ensure he spread his time evenly. We had a complicated order and he did everything in his power to solve the problems presented. His knowledge and professional is what carried us through the challenges. 10/10 recommend. Oh oh, most importantly in customer service I think the highest priority is to acknowledge your customers immediately; even though Zorro was excessively busy, he still managed to acknowledge us and service with a smile!! Thank you sir. We appreciate the experience. read more

Worst customer service ever! The workers are so rude and when I tried to put up an order for curbside, i was waiting for ONE HOUR. yes, ONE WHOLE HOUR and called asking what was going on with it and they proceeded to be rude and a ugly attitude and saying someone was coming out to give me my order and still took a long time. Will not be coming here again. read more

Worse costumer service I ever had in my life! So hard to get help. The employees literally ignore when you try to ask for help. When I finally track down someone they were extremely rude, The Home Depot store is great what a shame that they have such bad employees. read more

Got to love Home Depot for all renovating materials they have but I love this business because of the rental vehicles they have available! Unbeatable prices! I have walked into stores in SCV and the Antelope Valley during a hot summer and they sometimes have cold water bottles available for free! Very generous of them! Blessings to whoever came up wt that idea! read more

This Palmdale Home Depot is the friendliest cleanest and service oriented!!! I love this store and the attention they pay to detail , I had a full remodel and as we know things do go wrong but Home Depot was there to help me fix whatever I needed, I can say my overall experience here at the Palmdale store is EXCELLENT! Thank you to many I wish I remembered names better but Jasenia,Chris, Bobby, Rose,Paul and so many others thank you so much read more

There was only 1 nice employee who helped us pick out and put our tree on the cart. The other 2 employees we dealt with after were rude. One told us very rudely to self check out our 9ft tree. And the other was the cashier near self checkout (because we aren't going to do self checkout since that's what you all are getting paid to do) who was rude right off the bat. No hi no nothing, just started scanning the box without acknowledging and kept looking at me with an attitude for no reason when I wasn't even the one at the register or the one paying so idk why she fixated on me like that specifically. Also, no one offered to help with the 9ft tree box and putting it in the van, we did it ourselves. Will not be back to/support this location. read more

So Lowes Palmdale and Best Buy Palmdale are your competition. Went to see appliances, refrigerators. Egads, Lowes Palmdales was the best. I could at the very least open the doors to the fridges. Sales people at Lowes needed training, Best Buy same. But the worst was yet to come... Home Depot, Palmdale, the fridge's doors were packed so tight you couldn't open the doors and your warehouse put them in place like whatever, crooked lines. Just awful. Anyway the least your store personnel could do is present the fridges in a neat orderly organized fashion and have a rep readily available. I was approached halfway on my way out. So straighten out your store merchandise and sales tags from March taken down!!!..and new April sales tags would be helpful. Manning the area would be helpful...and training as well. Btw Lancaster Home Depot has much better maintained store and Lancaster Lowes as well. Though they need product training as well. If you want to be competitive go visit them. Not everyone likes to buy online. Some people like to see what they are getting plus information about the fridges as well. You are losing sales as I write this. read more

I just wish I could shop here without having listen to the music screaming at me all the time. Good grief, guys!!! We don't need more noise!!! read more

The service here absolutely sucks! I waited over 20 minutes for someone to help me find a particular screw for a desk. I asked 5 different people, and they kept saying that they would send someone over, but they didn't come. I just about had to drag someone over. Don't bother going there unless you know exactly what you need. read more

Not much to say customer service was ok on the floor but at register it was a whole new thing. They just replaced what look like new machines but no tap or Apple Pay. read more

The Home Depot - New card readers But no Covid touch less Hello Apple Pay or other New technology - Hardware Stores Near Me - Palmdale, California

Staff wasn't to helpful. Always in a rush . Kept us wait on tools for 15 minutes. Please fix the th staffing here.

The attention by return desk cashier Monty, was deplorable, arrogant and disrespectful, this individual should be evaluated, watched and perhaps retrained and thought customer service rules. If I will have the chance to talk to store manager I will highly recommend termination of employment. Will continue shopping at Home Depot but it will be on my regular store as a contractor at the Lancaster Location. read more

Please be aware!!! Do not buy appliances here! The Home Depot policy for appliances sucks!! Recently we purchase close to 10k in appliances, aside for most of the items been in back order, their delivery service & installation crews are never in tune (Subcontractors) A few of the items went on sale soon after our purchase Keep in mind that we didn't receive most of our items until recently But, according to this freaking place "our 30 day policy, started from the day of your purchase " I try to return the items as well , but I encountered the same response, no returns are valid for appliances As a consumer, is insulting that you don't have liberty of choice anymore Sad, that corporations like The Home Depot practice methods of extortion to do business I guess the customer is NOT always right. I used to feel bad to see videos of certain individuals stealing from the Home Depot, not anymore ! I hope someone can get my $800 that the Home Depot stole from me Cheers read more

Brittanie is a natural born leader. She is an amazing asset to the Palmdale location! Her salary should be tripled and she should be the manager of the Lancaster store!! (See my review of the west Lancaster store). Brittanie redeemed my perspective of this company. After explaining my ordeal with my online order fail at the Lancaster store, she took charge of the situation and personally made sure my experience at the Palmdale location was successful and the team exceeded my expectations! I apologize for not getting the names and photos of the guys she found to help me because they were awesome too!!! Because of Brittanie and the guys, I will continue to shop at the Palmdale location. I can't express enough my appreciation for Brittanie and her exemplary customer service!!! read more

The Home Depot - Brittanie - Hardware Stores Near Me - Palmdale, California

Purchased produce from the Home Depot Online store. Received one of the two items ordered called Home Depot customer service and was told to contact my credit card company and file a dispute. Home Depot wanted me to do all the leg work for a product I ordered from them. Then they finally issues a case number after much insistence on my part. To which the promptly closed two days later WITHOUT any resolution. So I filled a BBB complaint against Home Depot and as soon as locate the CA state and Federal agencies to file formal complaints I will do that. Can't believe Home Depot treats a veteran with such disrespect. read more

I bought an LG Kitchen package on a Black Friday Deal at Homedepot and was told that it wouldn't be delivered until the 11th of January. It was a shock when they told me but we dealt with it. Just got a text (1-6-23) stating that it will now be delivered on February 11 2023!!!, we had our old appliances removed and haven't been able to cook since 1-2-23 and now won't be able to cook for at least another 5 weeks!!! This is totally UNACCEPTABLE and when I contacted HOMEDEPOT they stated "We are sorry but there's nothing we can do for you" other words screw you. Never again will I do this and I hope you won't either. read more

I can't tell you enough how satisfied I am about the service recovery I experienced over the weekend. We had an issues that was very upsetting to me and my family. We purchased a order and left it at Home Depot for assembling. The item was left on unmarked and sold to someone else. By the time I got up there to find out what happened I was very frustrated by the conversation I had with a inexperienced customer service employee with no desire to help. I don't want to say her name. I was met by an asst.Manager named Rich. He immediately took over and apologized for what had happened. He ask staffers to also help me. He gave me multiple options to defuse what I had been through. At the end of day I left happy and very satisfied. Thank you Rich and keep up the good work. Home Depot is very fortunate to have you on the team. A true valuable player. MVP! read more

Went into this location today looking for a particular Christmas tree. Roland ended up going above and beyond to help me! He literally searched the entire store and carried the gigantic box all the way to me. He has incredible customer service and will go far in life! Thank you for help making this Christmas extra special brother! Keep up the great work!! read more

So I went to the home depot store on Ave. P this afternoon (arounf 5 pm). Here is my experience: 1). I need a 2x10x10 but no one was at the lumber yeard to help. I tried to load the lumber myself and resulted injuried my finger (bleeding). 2). No cart available nearby. I had to go all the way to parking lot to get one. 3). Finally, I was ready to checked out but was told the one at the lumber yard was closed. I had to carry my 2x10x10, along with other items I plan to buy to the self check out area. At this point, I decided this place is not worth my business. I left without buying anything. Maybe they don't even care of my business. On my way home, I stopped by the Lowe's on Ave P, found my items; multiple carts lineup along the lumber area; a young gentleman helped me load the lumber, checkout right at the lumber area. Costed me about 15 mins. You be the judge which store offers better service and I will go to in the future. read more

I AM NOT A THIEF! My family & I are LOYAL Home Depot customers. Our weekend trips to the store have become family fun excursions. We are currently undergoing a backyard reno. I visited your Palmdale #638 store on Sunday, 6/13/21, w/ my kids, ages 3, 5, 7, & 9. I purchased nails, bolts, & a broom. I checked out at register 1, because the line was empty. The area, from what I have been told, is called the "Pro Services" area. My family & I then proceeded to the main exit. I knew that I may be questioned about my purchase so I made sure to keep the receipt in my hand. Sure enough, an employee inquired if I had paid for my items. I replied yes, held up my receipt & told her that I paid for my items at register 1 in "Pro Services". She nodded & I exited the store. A Head Cashier, Yoli (sp), asked the employee what I had said. She told her & Yoli replied that I was lying. I told them to check w/ cashier at register 1. Another customer heard a comment that Yoli made as I left. The customer commented "How rude" & "That was uncalled for." I ask the customer what was said. She replied "Don't worry about it honey. It's not worth it". I went back into the store & politely asked if there was a problem with my purchase. The employee replied that there was a misunderstanding. It was assumed that I did not purchase my items but had stolen them. I repeated that I checked out at register 1. Yoli then interjected that the Pro Services area is closed so I could not have made my purchase there. I was confused, so I asked her to take a look at my receipt. She waved me off. I then asked if the other employee would review my purchase. At first she declined, but after I insisted, she reviewed the transaction. Yoli stood firm on her initial comment of Pro Services being closed and insinuated that I had stolen the items. After becoming frustrated & humiliated, as other customers/employees looked on, I gave up and left. I then decided to go back into the store to speak with the Manager Ralph because my kids were traumatized & hurt by what had transpired. I went to register 1, where I purchased the items, & to speak with Ralph. He never came to speak with me. Instead, he sent an employee by the name of Jalon. When I explained all of what transpired, he tried to patronize me. I asked why I could not speak to Ralph and Jalon replied that Ralph sent him. Please understand that I am a very peaceful & non-confrontational person. I get along with EVERYONE. I take pride in the way that I carry myself & I am someone who is big on giving and receiving respect. I do not like to be accused of doing things that I would NEVER do. It was very humiliating to be treated like a common criminal, especially in front of my children. It was humiliating and traumatic for them too. Yoli had her mind made up about me and my family. She NEVER tried to rectify the situation. Jalon did not attempt to rectify the situation, nor did Ralph even bother to speak to me, after I repeatedly asked to speak to him. Yoli needs training on how to better service customers. She is not fulfilling the duties of a Head Cashier. She needs to not verbalize her opinions and accusations in front of employees and other customers. Jalon needs training on how to better assess and react to situations. Telling me that my "next experience at Home Depot will be a pleasant one" does not suffice as a final answer. Ralph needs training too. If a customer asks, no, insists on speaking with you, please take a moment to speak with them. This review could have been avoided if 1 of the 3 people that I mentioned would have done their job properly. Home Depot, I ask you, as a LOYAL customer who has spent well OVER $1,000 in your stores during the last 3 months, to please review my letter. Share it with whoever is in charge of making decisions and changes and really do something about this matter. Please. I would like to remain one of your customers, but I no longer feel welcomed or comfortable visiting your West Palmdale store, so I will not. read more

Chirs from the took rental was awesome my husband when to buy some stuff for the water cooler and Chris went above and beyond to help. I love when people love their job and actually help. Great job keep it up. read more

Beware! Home Depot at 340 W Avenue P, Palmdale, CA 93551 (aka Rancho Vista Blvd) is not safe. One customer took his face mask off to eat chips and drink soda while parading through the store. Another customer wore what appeared to be a napkin as a face mask and completely took it off while looking for items. Home Depot is big and not all customers who violate safety standards may be noticed. But keep in mind, there is no visible security checking to see if face masks are worn or taken off. To add, several customers who do where face masks purposefully do not cover their nose. Not covering your nose makes wearing a face mask useless. It gets worse. I saw at least six employees with face masks intentionally not cover their nose and walkabout regularly with complete disregard for customer and fellow employee safety. What is more, at least one staff and one manager wore gaiter masks, which are shown to be extremely ineffective when it comes to the Corona Virus. If you shop at Home Depot in Palmdale Ca. please be aware that you shop with a high level of risk to your own health. And I am sad to say that employees at this Home Depot who do follow the correct procedures for safety and do wear appropriate face masks are having their health and lives jeopardized by careless managers and supervisors. Some employees are young and may not be aware of new findings regarding face masks and the dangers caused to others by not covering your nose in enclosed spaces, but there is no excuse for managers and supervisors to not train, enforce, and hire security to attend to everyone's safety. The very basics for safety are being ignored! -- Not covering noses and wearing the least ineffective face coverings by employees. -- Customers parading with their face masks off in front of employees and other customers and customers not covering their noses. If you shop at Home Depot in Palmdale, CA please note the high risk to your health and those you love read more

Amazing service at the truck rental place. The guy was very helpful and helped me decide on what I needed. Highly recommend! Thank you for awesome experience. read more

I drive to this Home Depot from California city. And it's worth it just because every time I've come by I have always had employees help me and actually know what they are talking about. Instead of getting a ahhh I'm not sure. Super friendly employees store is nicely organized and clean. read more

After visiting a nearby competitor, I came to this Home Depot to find a replacement clothes washer. There's lots of parking. I arrived before noon on a Thursday so the store wasn't crowded. Rose in the appliance section was friendly and professional. I was looking at the LG washers and she explained the features on it. She answered all my questions. I didn't feel any pressure from her to buy. I decided to get the washer and she promptly processed the paperwork. If you are looking at getting an appliance, I recommend coming to this store and seeing Rose to help you. read more

The Home Depot - Rose-Appliance Specialist with a satisfied customer. - Hardware Stores Near Me - Palmdale, California

I used home depot palmdale to replace my patio sliding doors in the kitchen and bedroom of my house . The total cost of the job was 7k which included the home inspection with the city of Palmdale. Since the installation the patio doors leak during the rain. I have contacted home depot and they have come out just to add more sealant and call me a liar because the installation was done right. The pre inspection would not take the correct mesaurement for the job. The home depot guy wrote down a half size smaller for the patio doors. I explained to the guy this is my home I know the size of the doors i want. The home depot guy was like most women typically make this mistake Well , the home depot staff members measurements were WRONG. The patio doors at my home never leaked before the installation. I am pissed at the dame to my home and possible mold. Due to the fact, I am an African American woman and home owner the service is HORRIBLE. I have received the run arounds . I had planned to use home depot to replace the cabinets at my home. Due to the horrible service on my patio doors leaks in my home due to shitty installation. I will have to use another company. If you are wise, you will not use any of the installers for home depot PALMDALE. read more

Save yourself the headache, go to Lowe's. We just bought a house and we were ready to dump about $8k into appliances. I couldn't get anybody to help me. It was 10am on a Tuesday and the store was empty. Finally I found somebody from another department to help, but she had no idea what she was doing and was zero help. She really made me feel like I was bothering her. They really need to reconsider their recruiting and training of employees. My guess is top talent leaves as soon as they can and management doesn't have a pulse of their store. read more

Walked around the store back and forth because 3 employees sent me 3 places. Then ended up being told someone from plumbing would be over to help me as the item I needed was up too high. Then was told "she said there are some in blue boxes low enough you can look" I said no there aren't and got a heavy sigh in response. It's hot. I just worked a 12 hour shift so I get it we are all tired. Difference is the people working there are still on the clock. I said " well, no one seems to give a $hi!, so I guess I will go spend my money somewhere else" read more

By far the worst customer service I have experienced. I waited for 30 minutes in the water heater section for someone to help me. Two employees were flirting with each other. I asked him three times to get some one for me. Obviously they have no supervision. Sad for a corporation like Home Depot. No wonder why people shop at Lowes. Alex read more

The Home Depot - Hardware Stores Near Me - Palmdale, California

Now I understand why their is not a lot of people shopping here bad customer service especially Return Desk Not Friendly very Corse and not transparent will not return We are the customers we pay your check treat us right read more

If I could leave 0 stars, I would. Completely disappointed with this store lately. My husband and I went in last weekend to price out flooring and inquire about financing options. The people in the flooring department seemed less than interested in answering our questions. Almost to the point where we felt like they didn't want to be bothered. We then asked about their financing options and were told "we think it's 6 months." You think? How about you ask or find out the correct information? At that point we decided to leave. We then went straight to Lowes where they were able to answer all of our questions including their financing options. They clearly wanted our business and were extremely helpful. We picked out flooring and are waiting for an installation date. I can honestly say, I will not be spending a dime at this store again. It's sad what Home Depot has turned into. read more