Great place. I love their Milwaukee selection, and if they don't have a tool your looking for they…read morewill get it. The staff is very helpful. Gotta love a mom and pop hardware store.

The customer service is bad. Follow you around lije you are gonna steal…read more Ignore questions about service

I want to like these guys, however... I reserved a small…read moretractor two weeks in advance. When the day came for them to deliver they informed me my rental wasn't available. They offered to upgrade me to a larger unit that was missing some functionality. I agreed. I had to call for pickup early to avoid additional service charges when a tire came off the rim. It was apparently under inflated. There were indications that the setup was rushed when they couldn't deliver the tractor I reserved, turns out that the box scraper was apparently installed improperly and didn't work well. I paid for a whole week but only had it for 5 days due to no fault of my own.

I was on standby to begin an underground electrical project because I didn't yet have the…read moreassortment of components needed. For an hour or so I had searched online sites for several of those components to no avail. I called Karl's Hardware without great hope (thinking, "How would a smaller, local store compete with the bigs regarding product availability."), and boy was I wrong. They had nearly everything per my "wish list" and beyond that offered better variety (e.g., in lengths of electrical wiring) than the big stores. Even still, while I was indeed amazed with the inventory, that wasn't the best part. It was Aubern that took my initial call and met me in person as I arrived. She very proactively found almost everything with a problem-solving-can-do spirit. She located items quickly, coordinated with other staff to confirm specs, found alternatives for the rare item or two that wasn't in stock, and helped me find my most cost-effective bundle of parts when all was said & done. Karl's is a truly excellent hardware store with great staff and selection!

I truly am thankful for the great customer service I get here at Ace, mainly from Joe.. when ever I…read morego in need of help I ask for Joe... he helps he very kindly and professionally, Joe is very knowledgeable as well with how to do things .. his patience level is amazing, and is great at explaining how to get things done.. Joe if you see this.. you're amazing! Thank you for every time you have helped me!

I placed an order for in-store pick up and received multiple phone calls of a rude lady, telling me…read moreit's ready for pick up. Come get it or we have to cancel your order because there is no space to keep my stuff due to the holidays. I completely understand but you could've gone about it a different way and not been so rude and keep calling and harassing me to pick up my order or you're gonna have to cancel i. After multiple phone calls, I told her cancel it I will never get anything again I would rather drive elsewhere.

Set in the small town of Acton, From painting a bedroom with a new color, grabbing more BBs or…read morefixing a leaky faucet. Let those who live in the big city know us by a really great gas station instead.

Purchased galvanized plumbing fittings 3 months ago and have just been to busy to return the unused…read moreones but was told it's been too long since I purchased them so they could not issue a refund honestly, this place just gets worse and worse every week.

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

Here is one of the last Good Ole Boy Hardware Stores in existence at least in California. They know…read morejust about everything relating to hardware and its applications out here in the High Desert. The two owners have been extremely great with me since moving out here and have become personal friends as well. While at times it can be a real circus of personalities and opinions this is a good place to frequent for that Good Ole Boy Humor and advice...

This place is a classic. Almost feels like you stepped into Marberry, RFD. The folks there are so…read morekind, and you can usually find what you need without having to drive all the way into "town" to one of the big home improvement stores. I like shopping locally when I can, and they make it friendly and convenient.

Who says you can't go Mother's Day shopping in a Hardware store!!! WOW! What a pleasant surprise to…read morewalk in here and have a AWESOME Variety of gifts! I bought 3 great items and sampled the "GOAT lotion" which I will be back for! Not to mention goat soap and Awesome lip balms! The women clothing is Adorable and the gentleman who helped me was super gracious!

We're lucky to have such a cool hardware store in town. It's convenient and has a pretty wide…read morerange of supplies for all our needs.

My husband and I went to Lowe's and was looking for a small tool kit for our daughter. When we…read moreasked for help Francisco helped us find exactly what we needed and also gave us a couple "kids club" projects for us to do at home. What a sweet gesture. He didn't have to go above and beyond but he did. Thanks, Francisco!

Hello this is Alexander I just came from a visit from Lowe's and I just wanted to take a moment to…read morerecognize Michael from the Lumber department. He provided some of the best customer service I've experienced in a long time. From the moment I approached him, he was professional, knowledgeable, and genuinely willing to help. He took the time to answer all of my questions, helped me find exactly what I needed, and made sure I understood my options without making me feel rushed. What stood out most was his expertise and attitude. It's clear that Michael knows his job extremely well and takes pride in helping customers. He was patient, respectful, and went above and beyond to make sure I left satisfied. Employees like Michael are a huge asset to Lowe's because they create the kind of experience that keeps customers coming back. In a time when exceptional customer service can be hard to find, Michael truly exceeded expectations. Lowe's is fortunate to have someone with his work ethic, professionalism, and dedication on their team. Please make sure he receives the recognition he deserves he earned it.