Hello this is Alexander I just came from a visit from Lowe's and I just wanted to take a moment to recognize Michael from the Lumber department. He provided some of the best customer service I've experienced in a long time. From the moment I approached him, he was professional, knowledgeable, and genuinely willing to help. He took the time to answer all of my questions, helped me find exactly what I needed, and made sure I understood my options without making me feel rushed. What stood out most was his expertise and attitude. It's clear that Michael knows his job extremely well and takes pride in helping customers. He was patient, respectful, and went above and beyond to make sure I left satisfied. Employees like Michael are a huge asset to Lowe's because they create the kind of experience that keeps customers coming back. In a time when exceptional customer service can be hard to find, Michael truly exceeded expectations. Lowe's is fortunate to have someone with his work ethic, professionalism, and dedication on their team. Please make sure he receives the recognition he deserves he earned it. read more

This is, easily, the worst Lowe's to ever exist. No stars should be given and corporate should do a total purge. Twice now I've gone in to return something- receipt in hand- NOT even 30 days since I bought the items and they refuse to refund me my money. They sell items they KNOW are broken and then refuse to do business in good faith. You have been warned. This Lowe's WILL rip you off. Thankfully my credit card company refunded me my money. And as an added bonus, Lowe's gets charged for the dispute filed. read more

Everything at this store needs improvement, gets rid of the bs flock cameras all over your property and two private cameras in the parking lot watching everything, and help your employees to have a welcoming attitude towards high paying customers read more

This place is a great spot! Whether I am working on my wife's project ;) or just need a few specific tools, they pretty much always have exactly what I need. The store is well-organized, which makes finding items such as breeze. read more

Love coming here. Great selection. Good prices. Could spend hours in here. Jackie is the best

The cashiers in the outside plant area were rude. They seemed bothered that me and my mom were asking if they could check the prices on the plants at the register. I don't think it hurts to be nice or helpful. read more

If you need wood cut see Cameron. He's a sweetie!! This location has always had good service and selection! If you have to go to a home improvement store I say this is the one to choose in this area. read more

Thank you Ace for opening on westside. I will no longer need to travel to Lowe's. I went into Lowe's today and purchased outdoor plants advertised at $8. When I checked out they charged me $11.99 a 50% mark- up OR rip-off. I let cashier know they were priced wrong. He acknowledged me and continued to over charge me. When I reviewed receipt and confirmed his error, I was told I needed to go inside store and wait in line for customer service. Please be aware when you buy here. If necessary Home Depot is very close. Protect yourself from fraud. read more

I am quite disappointed with my experience with Lowe's. In February, I purchased a garage door opener along with installation labor. I should have anticipated issues when I didn't receive a callback to schedule an appointment until March for a slot in April. On the day of the appointment, I was informed that the service provider does not cover the East Palmdale area. When I tried to reschedule, I discovered there are no providers available in the area at all. read more

My husband and I went to Lowe's and was looking for a small tool kit for our daughter. When we asked for help Francisco helped us find exactly what we needed and also gave us a couple "kids club" projects for us to do at home. What a sweet gesture. He didn't have to go above and beyond but he did. Thanks, Francisco! read more

What happened to the days that home depot carried a big selection of products in stock? Went in to look for ceiling fans. They had a very small selection. When you have customers that need thing right away. Now you have to order them on line. Then you have to wait a week to get the product. I had to another home improvement and they had a very big selection. read more

Lowe's customer service was outstanding. The manager, David, went above and beyond to help me resolve an issue with a refrigerator. Everyone I worked with was incredibly helpful and professional--from Edward in the appliance department, to Miriam in customer service, to David the manager. I truly appreciate their support and would strongly recommend this Lowe's location. read more

Buyer beware!!! Horrible experience. If you are looking for customer service, go somewhere else. Purchased carpet, was told 2 weeks to deliver and then schedule installation. 2 weeks came, I was contacted and told it was on back order, possibly 3-4 weeks out. Went in and reselected new carpet, promised expedited service, again emphatically quoted no more than 2 weeks for delivery. 2 weeks came, and Lowe's installation department called me to tell me the carpet hadn't even been manufactured yet. A full 1 month delay, and all they did was grant a refund. They wouldn't even extend the courtesy of sharing the measurements they took for my property so that I could expedite progress on the job via other means. NEVER going there again. read more

I was looking for some ideas for my flooring and some. I saw plenty and took some pictures. The store is spacious, organized and fully stocked. Customer service is good. Welcomes you with a smile and they're helpful as well. read more

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Worse customer service ever, seems like the girls they got working there get paid to stand around, because helpful they are not. Waited over 20min for help which she announced on the microphone several times. 3girls to one computer because none could come over to help. Smh waist of time. read more

VERY GOOD CUSTOMER SERVICE!! I was planning on planting a couple new flowers in my garden and I was looking for some recommendations so i asked one of the workers and this very nice and lovely young lady called Vanessa helped me pick out the flowers a week ago and even recommended me some soil to go along with and now the flowers have grown and they are GORGEOUS that young lady really has a great taste and a wonderful personality as she was patient with me when picking the flowers and even helped me checkout plus the prices here are great! I will for sure be coming again to purchase some more flowers from the young lady named Vanessa. read more

I like Lowe's a lot. But a few days back around the 1st of November 2025. I had a horrible experience with a worker name "Geo" I believe his name tag said.A young man. I had wanted to get a wood board cut. And he told me that they only cut wood on Tuesday. Now I been living around the Lowe's location for over 23 years and that was the first time I heard of such a thing. He really came off as if he didn't want to do anything for me. But I have a disability I walk with a walker and sometimes a Cain depending on my good or bad days. I'm an elderly man that wasn't expecting the response/behavior towards a paying customer. I brought it up to the front desk of employees and they said who told you that. And I pointed out the guy. And he tried to deny it. And he was instructed to cut the wood. Which he did ,but with attitude. When I got home my wood was cut shorter then requested. And this was disappointing. I refuse to go back to Lowe's that day and just went to Home Depot to get the wood and cut I needed. I love Lowe's. But that day I couldn't doit. Knowing that individual was there. I hope he's reprimanded. And retrained. Because we loyal customers shouldn't have to experience such behavior from an employee. read more

The workers here were great. They were very attentive and helpful. Throughout the ~1 hour I was in the store, 4 different workers asked me if I needed help and were able to help with what I needed. CJ helped me find the right circular saw and I got a great deal on it as well, with Lowe's running sales on power tools. The lady working check out on the lumber side was very kind and made sure I was taken care of. I'll definitely shop here again. read more

Well...recently I had new flooring put in my kitchen.I am satisfied with the job but not 100% happy! I was so excited about getting the flooring and trusted everything that was being told to me. I did not know that Lowes does not have in store installation. I was given more supplies then needed and the strips around the brown base board are white that were installed. I now have to match paint or have stain placed. I should have been explained in detail everything.I was so excited and did t really know what questions to ask. Just know that Lowes out sources Installations. I'm pleased with the job but customer service could have been a little better. Victor and Jeremy are very helpful. I'd love to talk to management and give details on my experience because it will help someone else who is getting flooring. The company that did the install was extremely professional and fast! They apologized for not coming on the day they were to arrive and rescheduled me for the next day. The installer was quick and professional. He completed my kitchen in 2 hours. He was very clean and funny. Prayerfully Lowes will read this and be more informative to flooring customers! Lowes really should have an in house installation department for flooring. read more

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I was just in Lowe's and needed a part for a drawer and a man named Francisco was so helpful. I wouldn't have found it without him. Good customer service is hard to find these days. Thank you for Francisco and thank you Lowe's. That would be store in West Palmdale on Lowe's Drive Store 0791. read more

I just wanted to say that me & my family appreciate the outstanding customer service we have received with Lowe's in West Palmdale. Thank you to Jennifer & Victor in the granite and cabinet department. We had a horrible experience with a contractor which delayed our granite install but you worked with us to make it happen. Because of your great customer service we have bought our appliances from your location. read more

UPDATE 9/25/2020: 0 STARS. HIGHLY recommend purchasing at BEST BUY for appliance needs because it is a very difficult process with Lowe's working with a 3rd party delivery company. I called the delivery company after the incident of the shoes on my carpet, and they confirmed that they provide "VERY EXPENSIVE SHOE COVERS" for the delivery men. ALSO, the delivery men did NOT test out my washer as they should. It is part of the protocol when setting up an appliance. To top it off, I had a service request for yesterday morning to have people check that my washer was working properly because the first crew did a HORRIBLE job. However, it was canceled with NO notice. Overall, there is very poor communication between Lowes, DSI (delivery company) and the customer. DSI blames Lowes for cancelling the service request, and Lowes points fingers at DSI. Highly recommend avoiding all this inconvenience and going to Best Buy. Now I'm left with a untested washer, dirty carpets, and a horrible experience. REVIEW FROM 9/22/2020: do not order anything that included delivery & set up. not covid-safe. i just had my washer delivered and i'm furious. in a time like this, where we're all taking precautions to covid-19, the delivery men told me they refuse to take their shoes off when entering my house where i have light-beige carpet. he said "if you want to be responsible for me if i fall & get hurt in your house, then ill take my shoes off" i said "your company should have insurance on their employees for situations like this." he stated that they're not provided with shoe covers, & it's they're personal preference if they want to wear shoes or not into someones home. as a home owner who just dropped over $2k at lowe's, i have a voice too. my preference is to not have shoes in the house, yet my preference is silenced. i don't know where they've been with those shoes, how old/new the shoes are (they looked pretty worn), & what bacteria they're carrying on their shoes. read more

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We purchase a holiday item and supposed to be delivered, but it never came , so we checked it with them and they said that they must've mistakenly sold it to another customer! And it was their last stock for that item. Idk how that happened when they removed the tag from it. And also it has records in their computer We were so excited to receive it that day too ! So disappointed! Now we had to order it online and it's gonna take a week again to wait. read more

Lowe's Home Improvement - Hardware Stores Near Me - Palmdale, California

Horrible!!! 3 weeks delivery date for a washer!! At 2 weeks they said it will be another week!! Day before delivery date of 1/23/24 they email us while we are removing old washer that it will be delivered on Feb 18!!' Another month!?!? Unacceptable wish I never went to Lowes I had to put a star to complete this review but really ZERO STARS read more

amazing experince employes was friendly and helped me find what i need! needed closet organzier and another employes gave me a cart prices were good better then east palmdale lowes defienly coming back read more

Lowe's Home Improvement - lowes - Hardware Stores Near Me - Palmdale, California

Been here four times to get some wood cut. Each time they tell me they'll call someone and they leave me there looking stupid for about half an hour. They hire ANYONE and ANYBODY even if they have no knowledge on anything either, I have gone several times for other things and all I'm left with is "I don't know" or "I'm sorry can you ask someone else I'm not sure" it's like a domino effect, no one knows anything and no one can help you. read more

I was supposed to have an interview 10/21/22 at 9am. I got there asked the lady from the returns desk where do I go. Until, she tells me there's no more interview because the guy Marcos supposedly over scheduled 4 other people. She told me to write down my info and they will call me to reschedule. I waited until Monday never got a call back. I de to call myself the store manger I believe Yessenia answered said they will call in a week to reschedule. It's been 3 weeks since the interview still no call. Very unprofessional for these mangers that need employees that want to talk work but can't act professional to call back. Yet I got this email read more

Lowe's Home Improvement - Marcos was very unprofessional - Hardware Stores Near Me - Palmdale, California

Bought some wood and they told me it would be no problem to have them cut it... I had the cashier call for someone to come cut it.... waited 15 minutes... no one showed. Went to customer service and asked if they could call someone... another 10 min... no one showed. Finally asked for a manager to come and still NO ONE SHOWED UP! A couple of weeks ago my mother and I came looking for a battery for an alarm that they showed they had in store... we asked several employees to help us find it. One employee said "I don't know" and walked away. This Lowes literally has the worst customer service I have ever witnessed. Just go to Home Depot. read more

Your typical Lowe's, I've come here for various things over the years. There are plenty of employees available for questions or to help you locate something. Most recently I came for a plastic water proof material for my cooler at home. I decided on a carpet runner black plastic material. I had no problem finding someone to come and cut me a 3 foot section of the material. I was surprised that there seemed to be no checkout registers open though. The only thing open was self check out, this made it difficult for a lot of people who had unusual hardware items with no standard bar code. There was a self checkout attendant who was helping with these unusual items, but I would have preferred the traditional checkout in this situation. They have a large selection of plants and outdoor accessories. I always enjoy walking through the flower selection and imagining what plants might look best at my house. This past time, they seemed to really be emphasizing summer with a variety of hummingbird food and hummingbird feeders for sale. I feel comfortable coming here for all my home improvement needs. read more

Lowe's Home Improvement - Cacti for sale - Hardware Stores Near Me - Palmdale, California

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Joseph in the paint department was very knowledgeable in his department. He gave me very good tips, great and helpful advice for painting. Thank you Joseph! Best wishes in your Lowe's career. read more

All the staff are super friendly and nice especially francisco the manager. Each time we go in the store we are always greeted with a warm friendly wave. Francisco is always so helpful and very courteous. His customer service is beyond excellent. Thank you francisco for always being helpful. read more

Ordered a gas range and the hose connector online on July 4th and was assigned a 12 hour delivery window on July 17th. A few days later I received a cancellation on the hose hookup with no explanation, but the range still said it would be delivered between 8am and 8pm on the 17th. It was not. There were no calls, emails, or any other form of communication from Lowes notifying me that my range would not be delivered as promised. I called the 800 number and after 35 minutes on hold, they told me to call the Palmdale store (even though I live in Sherman Oaks). I called the Palmdale store and they told me they didn't deliver it because it was out of their range. He had no explanation for why they didn't call me to notify me that it wasn't coming. Honestly, I don't think he even apologized. In fact, he suggested that it was my fault the range didn't arrive because I hadn't called them to let them know ahead of time - only I HAD NO IDEA that it had been assigned to the Palmdale store for delivery. NONE of this was communicated to me. Called the Lowes credit card that I had applied for in order to get a discount on the range to dispute the transaction and cancel the order (because I didn't want to spend 35 minutes on hold again). They were equally as unhelpful. Ended up cancelling the whole thing and making my purchase from Best Buy. It'll take another few weeks to get to me, but at least I know it'll get here. read more

Purchased veggies and herbs to have some fresh food to eat in the future. Android and Apple Pay do not work. Hasn't worked in a long time. Had to use the debit card and the POS doesn't accept a chip card also. I had to swipe. Disappointing to say the least in the era of cyberthieves. What's up with this #Lowes? read more

I would not recommend buying anything from Lowe's that has a warranty because man the claims is horrible. I bought a dryer last year and it had broke. I've called the claims but so much automated messages that I couldn't even talk to a real person. I went in store and finally scheduled for a claim to see my dryer. The company they use is general appliance repair in Santa Clarita and man oh man that company is bad. Worst customer service and they don't call or come at the time they are scheduled to be there. Then they showed up with nothing making you wait even more for a dam belt. Right now it's been more than a month that my dryer is broken that made me think to return this dryer and go to Home Depot or some other place. Lowe's claim support is horrible and they can't do anything about. There losing customers. So beware if you want to buy an appliance there don't buy the warranty, it's pointless, or go to a place that has a warranty to them and not a cheap horrible company. read more

One the worse Lowe's store in Palmdale. Ppl don't come to this store. They have the worse communication. Bad service horrible attitude. And the retailer not even trained right. read more

ACCOMMODATION!!! Flooring Department Everyone are so professional Even when I couldnt make up mind what I wanted .those male guys was very patience. And plus thee other female employee very friendly and very helpful. I was receiving a few land line courtesy calls giving me update on my order. I came to Lowe's store to pick up my order Patsy, Susana, thee other gentlemen who work in thee lumber out door area. All 3 They Volunteered started Loading up my SUV It blew my mind I had hugh order. THANK YOU ...THANK YOU.!!! VC read more

Bought a stove in 2016 and we found out it it had a defect. We did not find out until today. Warranty was useless because it's been more than a year. I like Lowes a lot I really do but they sell defect appliances. The gas company came and the employee let us know were the problem was. There is no way we caused. It started with a tiny leak that got big with time. It could of cause a big fire but with quick thinking I was able to stop it. I'm shocked and upset. We let Lowes know and they didn't seem to care. There was a customer that seemed upset about our problem he was very understanding. I wish Lowes employees were like that. read more

Lowe's Home Improvement - Stove we got in 2016. We had no idea there was a defect until now. - Hardware Stores Near Me - Palmdale, California

Please Read and be careful with Lowes major appliances warranty you Must keep the receipt.

At 12:20pm on 1/3 I walked in looking for spray paint and luckily the aisle was basically right when you walk in just toward your right. Of course it's locked up which I figured it would be, whoever the young lady at the customer service computer at the time was not helpful at all. I went over to her and she looked at me just with a quick glance and then looked back at the screen without making eye contact, she asked "do you need help?" As if I was bugging. And I said yes and if she can help me with the spray paint and she said to hold on for a min. I said sure and I walked back to the aisle, which is literally right down from where she was standing. I waited and waited and she never came to help me. I was able to get my cans without HER help. Pretty annoyed she couldn't take no more than 1min out to help a guest real quick. read more

I had a dishwasher installed by faucetman plumbing. Raul installed the dishwasher with no problems he was in and out in no time! It was so awesome. Truly helpful and helpful I'll call faucetman plumbing for any other help we may need in the future! read more