I want to like these guys, however... I reserved a small…read moretractor two weeks in advance. When the day came for them to deliver they informed me my rental wasn't available. They offered to upgrade me to a larger unit that was missing some functionality. I agreed. I had to call for pickup early to avoid additional service charges when a tire came off the rim. It was apparently under inflated. There were indications that the setup was rushed when they couldn't deliver the tractor I reserved, turns out that the box scraper was apparently installed improperly and didn't work well. I paid for a whole week but only had it for 5 days due to no fault of my own.

I was on standby to begin an underground electrical project because I didn't yet have the…read moreassortment of components needed. For an hour or so I had searched online sites for several of those components to no avail. I called Karl's Hardware without great hope (thinking, "How would a smaller, local store compete with the bigs regarding product availability."), and boy was I wrong. They had nearly everything per my "wish list" and beyond that offered better variety (e.g., in lengths of electrical wiring) than the big stores. Even still, while I was indeed amazed with the inventory, that wasn't the best part. It was Aubern that took my initial call and met me in person as I arrived. She very proactively found almost everything with a problem-solving-can-do spirit. She located items quickly, coordinated with other staff to confirm specs, found alternatives for the rare item or two that wasn't in stock, and helped me find my most cost-effective bundle of parts when all was said & done. Karl's is a truly excellent hardware store with great staff and selection!

Set in the small town of Acton, From painting a bedroom with a new color, grabbing more BBs or…read morefixing a leaky faucet. Let those who live in the big city know us by a really great gas station instead.

Purchased galvanized plumbing fittings 3 months ago and have just been to busy to return the unused…read moreones but was told it's been too long since I purchased them so they could not issue a refund honestly, this place just gets worse and worse every week.

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

If they don't have it, they order it for you. One word…read moreconvenient! Clean store, nice and easy to get along with employees....

About two months ago, I was in the store and had some issues getting the right product, twice the…read moreproduct on the shelf had been used previously and was missing things/damage, to the point that I went to Home Depot 30+ miles away rather than deal with Ace. The next day I go into Ace for my refund and they never processed it in their system so I had to file a grievance with my credit card. Pain in the butt, but it is what it is... Today I go into Ace because I need to repair a bathroom sink and drain. I also went in to get a new door knob for our front door. The front door knob was used and put back on the shelf and was damaged by the previous owner so the lock mechanism was pushed out of the door knob and broken completely. The drain and drain extension that I purchased had some sort of Vaseline or caulk adhesive type coating on it, in the packaging and I assume from another previous user who returned the product. I go to the counter and I tell the lady These two items seem used and didn't work so I need to return them. I told her and showed that the door knob was broken and somebody returned it. I need to replace it. She examined the items while I went and got a door knob that was not broken or previously opened and a sink drain that was not previously opened and that was the right size for my needs.... Measure twice next time... lol I get back up to the counter and the lady tells me that they can't accept my returns. This is an hour and a half after I purchased them the same day, same cashier... I looked at her incredulously saying this is how I received them. They didn't work. I need to return them. She says she'll talk to her manager, and the manager says we're not going to accept the return. I told the lady that's fine, this isn't the first time you guys have done this, I'm just gonna place a review, argue it with my credit card company and make sure as many people as I can possibly find know how this store treats its customers. I also asked the lady to write refused return or something similar on the receipt so it is documented and took a photo so it is time to stamped. So yeah... If you don't wanna have your money stolen from you, be sold damaged and used product, refuse the ability to return your product when you have a receipt and it's even the same cashier at the register, take the time to drive the 30 extra miles to the big box store rather than support your local economy because this is what they do to locals. I have reported their business practices to the Ace Hardware corporate office as well as the state Attorney General's office. Anybody who's had a similar experience as I have, I strongly recommend you do the same.

This store has a lot of great things, but the employees are not so great. I asked for help with a…read morepaint mixer attachment for a drill. I couldn't figure out how to get the plastic end off...If 2 grown men can't get it off, how am I going to?! I got yelled & cussed at in front of my son by the manager. As a previous reviewer explained, I was also told to go and never come back. Wow! Somebody (manager Chris) doesn't like his job, doesn't like helping others, is disrespectful & mean.

Passing through town and stopped here needing a plumbing piece replacement. A staff member helped…read moreme less than a minute after I walked in, found the exact piece, and I was out in five minutes. Excellent price, too!! Thanks again!

Customer service is great, but I do not recommend this store at all. Home Depot and Lowe's are just…read more15 minutes away. I'm sorry, but I'm not gonna be overpaying for stuff just because it's a family owned business. In this case, I had no choice, but it's not OK. Bigger businesses are not that far away. They're not like they're 30 minutes away or an hour away for them to be charging triple the price of what something might cost look how much this five dollar broom cost me.

Came in to buy baby chicks, the customer service front female somewhat friendly but found it rude…read morethat we were rushed to pick baby chicks all because another caucasian customer came in pushing her to go help her while she was trying to help us, but the comment of pushiness to choose quickly "because she had a line" the one customer at the store ,mind you there was other employees but this lady kept pushing this employee to help her and intetputing rudely everytime we had a question that the employee directed her attention to the second customer rather than us who were being attended first. Never have i had such an awful experience at a Van Dam Farms in Quartz Hill like the one that I had today.

Always excellent customer service. We were looking for something and couldn't find it, so they went…read moreto the back and were able to find what we needed. They greet you right when you walk in. I love shopping here! 3/10/26

My husband loves this store. There's is always something good to find. Even when you're not looking…read morefor it. We love the member giveaways. My son loves the mini tools section. They have great prices and the staff is usually in a good mood.

We love coming in here for our house needs. More importantly my son truly enjoys the free kids…read moreworkshop and the member gifts each month. The service is great minus a few bad eggs but when we run into these team members we generally just excuse ourself and get another person. I've bitten flooring, trim, toolbox and many other things they always seem to have a good selection. Seems everything's growing up in price these days but that's the economy not Lowe's. So we try to do our research before just grabbing what's on the shelf. The workers usually can help you look online at sale or deals they currently have or will be having.

NEVER EVER buy the warranty for their appliances. I have been trying to get someone out for two…read moreweeks. Lowes hires unprofessional and unreliable people to come and fix your appliances. Not to mention getting in touch with someone from Lowe's what. Nightmare!!!! Never Again!!! Go with Home Depot.

I honestly had no idea this hardware store sharpened knives! I happened to drive by and saw the…read moresign outside and thought, "Wait...they sharpen knives?!" My knives were so dull that I was literally getting ready to buy a whole new set, but I figured I'd try getting them sharpened first. I'm SO glad I did! They came out amazing and honestly feel like brand new knives again. I saved myself so much money, and the best part was how friendly they were. They were also super fast I had my knives back in about 15-20 minutes! I love finding little gems like this in my own community. If your knives are dull, save yourself the money and get them sharpened here before buying new ones! I'll definitely be coming back

Absolutely love this store and people who run it. 5 STARS…read more It is clean organized and has everything you could need.