My wife and I needed a lot rock for our front yard. We went online and found California Quarry Products in Lancaster, Ca. We live in Lancaster, so we stopped by and looked at their selection of rocks. The employee working at the counter was very nice and friendly. He answered our questions, and let us browse their selection outside. We had some questions about two or three of the products, so the employee went outside with us and helped us choose. We liked their Arizona River rocks so we ordered eight skip loads of it. We needed about ten skip loads, but the truck could only hold up to eight. We asked that they call us before they deliver the rocks to our home so that we could be ready for them when they got there. I also asked if they could dump the rock onto my lawn to save me some work later. The employee said that that was no problem, as long as the truck could fit. I personally ensured that the employee wrote down all of those instructions onto the form that the truck driver used to find our home.
About a week later, the truck driver delivered the rocks. He did come within the times quoted, but nobody called us to let us know he was on his way. I was in my living room when I heard the truck pull up, so I put on my shoes and went outside. By the time I got outside, the truck driver had started to pour the eight skip loads of rocks onto my driveway. Luckily I stopped him before he poured out too much rock. I asked him why he didn't call before he left the business, and he said that he didn't see any instructions to do so on his paperwork. I also asked why he didn't knock on my front door when he got to my home. He said that since he didn't see any cars outside he thought that nobody was home (My wife and I keep our vehicles inside our garage). Hmmm, a bit suspicious but the driver might not have gotten the paperwork (but he still found the house somehow). The driver then dumped the remaining eight skip loads onto my lawn where I wanted it so I didn't have any issue.
Since my front yard still needs about two skip loads of rock, my wife called the California Quarry Products to order the last two skips. This time the owner, Richard, answered the phone. My wife mentioned that nobody called us last time they came to dump the rocks. Richard then started ranting how they don't call people, that it's not their policy to call people, that if the customer wasn't home they couldn't chase people all around town, etc. etc. etc. My wife even told Richard that she wasn't trying to complain, but then Richard interrupted her, "Let me put it this way, we don't call you. Have a nice day". That's when Richard hung up on my wife.
My wife called me, almost at the point of tears, to let me know what Richard had done. I immediately called the California Quarry Products to talk to the manager (Richard never identified himself to my wife). Richard answered the phone; I identified myself and asked to talk to the manager. Richard said he was the manager. I asked him his name, he said, "Richard, what's yours" in a very rude way. I then asked again if he was the manager, this time he said he was the owner. I again identified myself and that my wife had just called. At this point Richard said, "your wife just called me giving me a hard time about calling her". Huh!?!?!?!?! "You are the owner?" "Yes I am" "I have never heard the owner of a small business talk about his customers in that way!" "Well, I've never heard a customer talk about somebody she doesn't even know phoning her. If you don't like it, you can take your business elsewhere!" I, of course, said "Gladly". I wasn't even on the phone with him for one minute.
WOW! I couldn't believe the stupidity of this business owner. I mean, my wife and I were repeat customers. We had money in our hands to buy more rock from him. My wife is one of the sweetest people you will ever meet in your life, and this moron was rude to her! Not only did he and his employees lose our current order, but he lost all of our future business. (We have a large property that needs a lot of landscaping dirt and rock). He will not get any of that business.
We have told all of our friends and coworkers. Now we are telling you, do not go to California Quarry Products! read more