We had a problem with our washing machine and called Stacy to set up an appointment for service…read more Jeff came and diagnosed the problem right away. He had to order one of the parts but made a temporary repair so we could still us the washing machine until the part came in. He the came out again, installed the new part and made sure everything was working properly. When we had a problem with our dryer in the past he took care of that also. We also purchased a dish washer and Jeff installed that. If anyone needs a new appliance or service for one, call Authentic Appliance first. Thanks Jeff and Stacy. Jim T.

Jeff and Stacey are amazing. Jeff's attention to detail, even making sure my appliances are…read morecentered by measuring was awesome. I highly recommend going with a local small business

worst company to work with never answer the phone no call no show and all they do is waste time…read morewhen we could have used a provider that would show up

If I can give a zero star rating, I would. Very unprofessional in the matter of customer service,…read morethey do not answer their phone. We were told our dryer needed the motor repaired, then they changed the problem and said it was a different part. So now we have been waiting for an update, and we have not received a call or a text. So I called plenty of times and they said they would get back to us after speaking with the secretary or whatever she is. They never called back, so after a few calls they texted if they can call me later? It's been 2 weeks and nothing, honestly save your money. And go somewhere else this is not the buisness to go to. They told us they would fix it, but they just left everything in pieces. If you want parts to go missing from your appliances go here. They take advantage of "fixing" Like the saying goes " the cheap cost more" Si puedo dar una calificación de cero estrellas, lo haría. Muy poco profesionales en materia de atención al cliente, no contestan el teléfono. Nos dijeron que nuestra secadora necesitaba reparar el motor, luego cambiaron el problema y dijeron que era una pieza diferente. Ahora hemos estado esperando una actualización y no hemos recibido una llamada ni un mensaje de texto. Así que llamé muchas veces y me dijeron que se comunicarían con nosotros después de hablar con la secretaria o lo que sea. Nunca volvieron a llamar, así que después de algunas llamadas me enviaron un mensaje de texto si podían llamarme más tarde. Han pasado unas semanas, sinceramente, ahorra tu dinero. ir a otro lugar, este no es el negocio al que ir. Nos dijeron que lo arreglarían, pero dejaron todo hecho pedazos. Si quieres que falten piezas de tus electrodomésticos, entra aquí. Aprovechan el "arreglo".

amazing best service. Laila was so helpful and gave me all the information I needed. they had all…read morethe stuff I needed.

Palmdale, CA I had…read morean appointment to have my laptop checked, once the employee looked at it, he said, "Oh no... this is dead". He reassured me it wasn't my fault - sometimes it's just the manufacturer - and thankfully it was still within the 60-day period, so I was able to exchange it for a new one. As we all know, the store is big, spacious, and plenty of products that they are selling. Upon entering, an employee greets you and asks what were you there for - then points you the right direction, which makes the whole visit smoother - like when I needed an adapter for my new phone. They only had a few left, so I was lucky to grab one. It was a quick service, clear communication, and an easy exchange process.

Jeff came back to check my refrigerator and why it wasn't getting cold and found things we…read morecouldn't even pronounce. Got the drain cleared and is checking the fan and the thermostat. He said replacing those two things should definitely solve the issue.

Responded super fast, got here super fast, fixed my washer super fast, reasonable price, easy pay,…read morepersonable. I'm happy. Will use again.

We personally, as well as business wise, highly recommend Appliances Unlimited! As a property…read moremanagement company, we stopped using Home Depot and Lowes for ordering appliances. Ricardo is unbeatable for service, installation and quality. He is also very competitive in his prices and his installers are the best. We just can't recommend them enough - they are five stars in our opinion!

Service was great. Ordered what I needed to replace. And they came back out to install. Everything…read morewas done in a fast manner. Great company will definitely recommend to everyone.

we searched and searched various stores for the appliances that had the features we were looking…read morefor. After getting in touch with Ryan that search was made easier. He is very knowledgeable about the various high end brands and was able to sort through the "fluff" and help us decide based on facts. He is easy to work with and personable. I would use his Expertise again and recommend him 10 times over. The appliances we purchased are blue stars 36"fridge and a 48" platinum gas range. Both have met my expectations and are very well made.

Ashiki and Ryan were very helpful in helping me select a slide-in gas stove oven for my new home…read more They helped with scheduling the delivery so it matched up perfectly with when I would move-in. Great service! Would definitely go back.

I was late on a bill because I had to go to a funeral out of state. I arranged a payment plan and…read morethey did not honor the payment plan. They even showed up to my house causing a scene and asking for money. I was late to a doctors appointment which was located over an hour away in a different city due to their unprofessionalism. I told them that I was on my way to a doctors appointment and they ignored me and kept asking for money. The guy that came out to my home then called the manager and took up more time. The payment plan was for me to pay the next day and they arrived to my home one day prior to my scheduled payment date. I literally had to say, have a nice day and walk away to end the conversation. They would not leave my home. The next day, which was when my payment was scheduled, I made the payment online. I paid the full amount that my account said that I needed to pay. And then I called in later to have an item returned because I did not need it anymore and then this is when they told me that I am still behind and they are going to have to take all of my items. I asked if they received my payment, they said yes, but it was not the full amount that was due so they will have to take all of the items. I told them I paid the full amount that my account said was due. They said sometimes the website does not show the accurate amount due. I said I should not be faulted for that. That is not my fault and I wanted a refund for my last payment, they said no.

Have absolutely zero complaints about this location or the staff, I have gotten all our household…read morefurniture from here over the years and absolutely zero issues. We have gotten everything from fridge to washer and dryer, TVs to bedroom sets, couches to living room sets. Overall amazing experience for us!

We live around the corner from this store so we come here for all our odds and ends of needs for…read moreproject or house stuff too. The service is eh ... everyone's always "busy" I usually don't ask for help because you get the cold shoulder. When I do I try to find someone who looks like they are they are in a decent mood. We tried asking a worker once to get us something out of the locked area for yard equipment and they took 30 minutes. We left said not worth the wait. The garden section from sept-Feb. pretty scarce not a lot of wild natural options- when making our outdoor enclosure for our tortuous we had very few options here in selecting non toxic plants. When trying to ask for or where a plant is they just pointed "over there" or "idk" Really hard to spend money when they don't know their products or just don't care. However we do like the kids club projects my son and the lady who runs it have a great relationship. She use to be stand of fish but we wore her down or he did with his smiles every month for the past 2 years 24 + crafts together.

Here at Home Depot today buying tubs/containers to organize.I love Home Depot and It's always a…read moregreat experience. A special thanks to Ryan who was extremely helpful and actually loaded up my basket with me asking. See you soon Home Depot!