I met Mark Silver and his wife, at the 'Tent Event' in Quartzite, AZ, in January 2022. I needed 6…read morecam locks (to open with one key) all  slightly different, for my external storage compartments, on my Roadtrek Versatile 200.   He explained that he made cam locks and could make anything I needed.  He just needed to know the measurements.   He said he could make the locks (and ship them to me) and I could install them or he could install them at his full service locksmith store front. Long story short: I made an appointment and went to his shop in Palmdale, California. He even gave me permission to stay in my camper on his lot, the night before my appointment.  He had 3 of his staff work on the locks, they were at it for around 2.5 hours.  They all were professional and friendly. The locks were of a better construction than my previous locks, thicker metal and they turned smoothly.  I no longer have to push/pull the keys into just the right position or push on the doors to get them to open or lock. Thanks to Mark and his team, I have six functional locks that open with one master key. I give Mark Silver and his team at Industrial Lock and Hardware 5 stars 1 star for custormer service  1 star for professionalism 1 star for value of service 1 star for quality of product 1 star for cost effective service options = 5 STARS Thanks Mark

I had no idea that all ch751 locks use the same key! I found out that most rv's use these! You can…read moreby these keys on Amazon! Seriously?? I read about Industrial lock on an rv forum. Their fitment chart was way easy to use and the drawings are to scale. I placed an order on a Sunday, got a shipped notification on Monday. WOW!! That's some service right there. I've already started to let my rv friends know about them. Thanks for the awesome service! Eta: shipped yesterday, i installed them today! They fit perfectly! I got everything I needed. Sooo much better than the lame ch751 locks! Thank you for the excellent customer service!

I was on standby to begin an underground electrical project because I didn't yet have the…read moreassortment of components needed. For an hour or so I had searched online sites for several of those components to no avail. I called Karl's Hardware without great hope (thinking, "How would a smaller, local store compete with the bigs regarding product availability."), and boy was I wrong. They had nearly everything per my "wish list" and beyond that offered better variety (e.g., in lengths of electrical wiring) than the big stores. Even still, while I was indeed amazed with the inventory, that wasn't the best part. It was Aubern that took my initial call and met me in person as I arrived. She very proactively found almost everything with a problem-solving-can-do spirit. She located items quickly, coordinated with other staff to confirm specs, found alternatives for the rare item or two that wasn't in stock, and helped me find my most cost-effective bundle of parts when all was said & done. Karl's is a truly excellent hardware store with great staff and selection!

What can be improved? How about everything! It's so dark you can't see anything and it's so…read morecrowded, even employees don't knows where anything is! I just spent 15 minutes in Karl's with the most UNIFORMED, UNKNOWLEDGEABLE PERSON for a hardware store! If he was a younger kid, it would be excusable, a middle aged man, pathetic! Had a customer see my frustration and told me that he knew where the hook was that I was looking for. As we both turned around to walk away, this Idget interrupted us by saying that he was the employee and he was helping me, which he wasn't! Frustrated, I made the comment that it would be faster and cheaper for me to go into Lancaster and actual find what I was looking for and I walked out!

If they don't have it, they order it for you. One word…read moreconvenient! Clean store, nice and easy to get along with employees....

About two months ago, I was in the store and had some issues getting the right product, twice the…read moreproduct on the shelf had been used previously and was missing things/damage, to the point that I went to Home Depot 30+ miles away rather than deal with Ace. The next day I go into Ace for my refund and they never processed it in their system so I had to file a grievance with my credit card. Pain in the butt, but it is what it is... Today I go into Ace because I need to repair a bathroom sink and drain. I also went in to get a new door knob for our front door. The front door knob was used and put back on the shelf and was damaged by the previous owner so the lock mechanism was pushed out of the door knob and broken completely. The drain and drain extension that I purchased had some sort of Vaseline or caulk adhesive type coating on it, in the packaging and I assume from another previous user who returned the product. I go to the counter and I tell the lady These two items seem used and didn't work so I need to return them. I told her and showed that the door knob was broken and somebody returned it. I need to replace it. She examined the items while I went and got a door knob that was not broken or previously opened and a sink drain that was not previously opened and that was the right size for my needs.... Measure twice next time... lol I get back up to the counter and the lady tells me that they can't accept my returns. This is an hour and a half after I purchased them the same day, same cashier... I looked at her incredulously saying this is how I received them. They didn't work. I need to return them. She says she'll talk to her manager, and the manager says we're not going to accept the return. I told the lady that's fine, this isn't the first time you guys have done this, I'm just gonna place a review, argue it with my credit card company and make sure as many people as I can possibly find know how this store treats its customers. I also asked the lady to write refused return or something similar on the receipt so it is documented and took a photo so it is time to stamped. So yeah... If you don't wanna have your money stolen from you, be sold damaged and used product, refuse the ability to return your product when you have a receipt and it's even the same cashier at the register, take the time to drive the 30 extra miles to the big box store rather than support your local economy because this is what they do to locals. I have reported their business practices to the Ace Hardware corporate office as well as the state Attorney General's office. Anybody who's had a similar experience as I have, I strongly recommend you do the same.

Set in the small town of Acton, From painting a bedroom with a new color, grabbing more BBs or…read morefixing a leaky faucet. Let those who live in the big city know us by a really great gas station instead.

Purchased galvanized plumbing fittings 3 months ago and have just been to busy to return the unused…read moreones but was told it's been too long since I purchased them so they could not issue a refund honestly, this place just gets worse and worse every week.

1.21.2025 Always…read morenice helpful folks here, amazingly good selection of actual HARDWARE not just shiny Chinese crap . Here's hoping their insurance does the right thing so they can reopen . -Nate

Great service, low prices, excellent hardware selection…read more The staff at Altadena Hardware are friendly, helpful, and much more knowledgeable than big box stores. They will ask you about the project you're doing, and help find the right products and materials to fit the application of your work. Need to attach something to something else? They will guide you through the a-la-carte screws, nails, nuts, and bolts with expertness, making sure that the style, strength, and size of the hardware fits your project's needs. The prices for most items are competitive with big box stores-- items like PVC pipe, wood filler, and hardware are cheaper at Altadena Hardware in a side-by-side comparison to big box stores. If you purchase materials like wood or pipe, they can cut it for you for transport! The selection of paint, hardware, garden supplies, light bulbs, power tools, adhesives, and most other typical household hardware needs are excellent. Based on size, they don't stock as much lumber or appliances as big box stores. Very helpful -- they do cartridge exchange for Soda Stream!! And have many options of Soda Stream flavorings. They also sell local honey up at the cash register! Altadena Hardware is my first choice for hardware needs!

Here is one of the last Good Ole Boy Hardware Stores in existence at least in California. They know…read morejust about everything relating to hardware and its applications out here in the High Desert. The two owners have been extremely great with me since moving out here and have become personal friends as well. While at times it can be a real circus of personalities and opinions this is a good place to frequent for that Good Ole Boy Humor and advice...

This place is a classic. Almost feels like you stepped into Marberry, RFD. The folks there are so…read morekind, and you can usually find what you need without having to drive all the way into "town" to one of the big home improvement stores. I like shopping locally when I can, and they make it friendly and convenient.

Who says you can't go Mother's Day shopping in a Hardware store!!! WOW! What a pleasant surprise to…read morewalk in here and have a AWESOME Variety of gifts! I bought 3 great items and sampled the "GOAT lotion" which I will be back for! Not to mention goat soap and Awesome lip balms! The women clothing is Adorable and the gentleman who helped me was super gracious!

We love the convenience of Agua Dulce Hardware. We recently moved to this neighborhood and always…read moreseem to need a part, a screw, a bolt, electrical or plumbing parts. Every time we go there they have exactly what we need. And there are 3 knowledgeable women that always know where to locate exactly what you need, it's a great experience. They are fun and always are helpful, it's so nice not to go to Home Depot! Highly recommend this quaint neighborhood hardware store! The prices are exactly what you expect to pay without having to go to a retail store.

Hello this is Alexander I just came from a visit from Lowe's and I just wanted to take a moment to…read morerecognize Michael from the Lumber department. He provided some of the best customer service I've experienced in a long time. From the moment I approached him, he was professional, knowledgeable, and genuinely willing to help. He took the time to answer all of my questions, helped me find exactly what I needed, and made sure I understood my options without making me feel rushed. What stood out most was his expertise and attitude. It's clear that Michael knows his job extremely well and takes pride in helping customers. He was patient, respectful, and went above and beyond to make sure I left satisfied. Employees like Michael are a huge asset to Lowe's because they create the kind of experience that keeps customers coming back. In a time when exceptional customer service can be hard to find, Michael truly exceeded expectations. Lowe's is fortunate to have someone with his work ethic, professionalism, and dedication on their team. Please make sure he receives the recognition he deserves he earned it.

This place is a great spot! Whether I am working on my wife's project ;) or just need a few…read morespecific tools, they pretty much always have exactly what I need. The store is well-organized, which makes finding items such as breeze.

Customer service is great, but I do not recommend this store at all. Home Depot and Lowe's are just…read more15 minutes away. I'm sorry, but I'm not gonna be overpaying for stuff just because it's a family owned business. In this case, I had no choice, but it's not OK. Bigger businesses are not that far away. They're not like they're 30 minutes away or an hour away for them to be charging triple the price of what something might cost look how much this five dollar broom cost me.

Came in to buy baby chicks, the customer service front female somewhat friendly but found it rude…read morethat we were rushed to pick baby chicks all because another caucasian customer came in pushing her to go help her while she was trying to help us, but the comment of pushiness to choose quickly "because she had a line" the one customer at the store ,mind you there was other employees but this lady kept pushing this employee to help her and intetputing rudely everytime we had a question that the employee directed her attention to the second customer rather than us who were being attended first. Never have i had such an awful experience at a Van Dam Farms in Quartz Hill like the one that I had today.