Every time I step into Lowe's that's a good experience at this location! I have done plenty of home renovations and shed conversions and it is super convenient to be super close to this Lowe's. The customer service for either a little help needing to find something to making a return of something that you weren't happy with or something was wrong with is always top notch. There is always plenty of options to pick out what you need at various different price points that fit your needs! read more

Lowe's Home Improvement - Hardware Stores Near Me - Austin, Texas

So I got my free paint sample coupon. Great customer service was really great. I wasn't even needing to open the app to use a barcode on the app phone and the walk-in simple pictures of the swatches that you want was really great to be able to find. read more

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Gabe and Joey are always my go to guys at the pro desk. They have the knowledge and sourcing experience to help me get the job materials purchased and onsite. When I check out or need a return/exchange Monica Is always so helpful and helps me get the task done. Thank yall so much for the great customer service read more

Dirty rest rooms and real bad customer service when I told them they had feces in the corner of the rest room and someone had to clean it up. Was told just to kind my own business . read more

The Lowe's store at I-35 and Stassney isn't that great though there are several good employees, if you can find one. My feedback today is about being charged $1.99 payment statement fee for the last 10 months. Synchrony Bank refused to reimburse me further back than 3 months. So for $5.97 they lost my 10s of thousands of dollars worth of business a year, and the customer service person was uncaring. Stupid lack of customer relations policy. No wonder they're struggling. The Synchrony customer service supervisor representative, Kendall, was rude and unhelpful. She couldn't see the bigger picture. There have been other problems and no one there cares. The vibe in the store is things are messed up badly and nothing can corrected. I'll be taking my considerable business to Home Depot, (close by) or McCoys depending on where the job site is. Sayonara idiots. read more

I went to Lowe's off of Stassney and I had a great experience with the manager Matt and the two ladies at Customerservice Jacquie and Farrah. I had an urgent matter of getting the correct size of my new refrigerator as I measured the area incorrectly in my home fridge area, and they were able to get me the correct size model and color I needed to replace my old onethey did it in a with a friendly , positive and successful outcome. That definitely was a breath of fresh air to know they actually listened to my situation and my need and took action immediately They were able to allow me to leave with a smile on my face and no worries on my mind I definitely recommend for their great customer service and affordable . May God continue to bless Lowes for hiring great people like them. This is what makes us customers become loyal and want to keep coming back. read more

Went in to return a Bissell Cleaning carpet cleaner, I was 28 minutes late to returning it, because my dog needed to go to the doctor. When I went up to the customer service, I got charged a late fee for the whole day, $43.99, no courtesy for just waiving the fee, the agent said it goes through a 3rd party and we have no say about the late fee. I asked to speak to a manager and still said the same thing, called the company, they said it has to come from Lowe's because it's at the physical store. Very disappointed and not happy at all about how it was handled. read more

I LOVE Lowes, but this location, E Stassney Ln, Austin, TX gives consistently terrible service. Went to pick up a couple of extra porcelain pavers from this store after purchasing hundreds of dollars online and having them delivered. The pavers are heavy, so I knew I'd need a basket. I'm not as young as I used to be. When I walked in there were about 2 customers in the garden center, but there were 4 workers standing around at the front chatting. It's hot, I know, so no judgment. I asked for a basket and they pointed to one in the parking lot near my truck, which they watched me drive up in. Never heard of such. Was I supposed to go back out there? Then one of the young guys saw the shock on my face and ran out and got it, but the girl needed to say, "there's probably one on the back wall, too," and I was like, "that guy is going to get one for me." Why weren't there baskets available in a dedicated section since there were no customers in the garden center using baskets? It took me a while to pick out the right pavers because the numbers of the online products seemed different from in-store and the colors of the porcelain pavers are very similar. When I got to the counter to check out, the young woman called a guy up to help. I guess she couldn't pick up the pavers. He immediately dropped one of the two pavers. I told him I'd need another one because we couldn't see if it was broken due to the packaging. I went back to the pavers with the guy to make sure he picked the right one. When he got there he grabbed the first one he saw, and started back to the counter. I was like, that's the wrong one. I also noticed that he put the paver he dropped back on the shelf without looking to see if it was broken. When we initially went to pick up the two extra pavers from there, we were like, "Oh my goodness, we have to go to the dang store on Stassney." We've had terrible experiences like that here before and avoid it. So, I guess it hasn't changed. It really messes up the brand. read more

They did not value their return policy on shrubs. The associate Chris was rude a d said" I needed the potit came in". Well when you plant a shrubs you throw the pot out. All I wanted was to return the shrubs that died? Witch I had only 2 months. I wanted to exchange them and get some more. I will definitely shop at home depot from here on out. With shrubs and flowers. They never give you problems with returns. read more

I would give them less stars if possible. Sent out wrong shed a day earlier that was supposed so I wasn't there to refuse it. Then promised to pick it up in a 2 day window. I told them it had to be those 2 days as I was not going to be around. Now it's not for another 3 days. I won't be here to give it to them and don't have anyone to help move it back into yard. I was actually lied to by no less than 4 people on what was going on including the manger David Roe. How cam you treat coustmers so badly?!?! I will never use lowes again. Neither will my friends and family if I have anything to say about it. Home depot has never screwed up this badly on anything. The few times they have made small mistakes they fixed it immediately without the snide attitude I got form management and delivery service. Never again. read more

Avoid Appliances Department at ALL costs. You will waste weeks of your life addressing issues with installations and machines. Two months ago, we were in the market for a new washer and dryer and mistakenly chose to buy from Lowe's. What quickly ensued was a frustrating saga filled with customer service failures at every step, and which ultimately was only fully resolved with the help of a kind neighbor. Below is a full timeline of events. If anyone in the future reads this and time machines have been invented, please reach out so I can use one to avoid ever having to deal with this nightmare of a department at the South IH-35 Lowe's in Austin, TX. 1/24: We arrive at the store. Lengthy wait (40 minutes) to even speak with an Appliance Sales rep, but it seems busy and understaffed so it was understandable. We quickly commit to a pair of machines and make two special requests: we want the shipping bolts that come with the washing machine, and for the doors to be flipped so they don't hit each other in our laundry closet. The salesman promises both and assures us the machines will be delivered on that Friday (1/28). 1/27: We call the salesperson's business card as we haven't received any communication yet on the delivery. It turns out to be the same number as the general store phone line, so we wait on hold for ten minutes until someone tells us that the machines weren't actually in stock, and they left a message on our phone explaining the delivery would shift to Monday. There was no voicemail, but at least we now know the change. 1/31: Lowe's calls us with a delivery window of 4p-7p the next day. 2/1: Lowe's service people arrive 6 hours ahead of the delivery window and deliver both machines. Shipping Bolts are missing ("not on the truck"), doors are not flipped. 2/2: We call Lowe's so that they can come back and complete the service they promised (Shipping Bolts and doors being flipped), hopefully within the service window this next time. 2/7: The same Lowe's service people return at 7am (again well out of the 11-2pm service window) to attempt to flip the doors. In trying to unscrew the doors, they strip the screws and their drill continuously skids onto the machine body, visibly damaging the brand-new $1000 appliance. They tell us they can't do it, ask us to sign off that they did the job, and are on their way. 2/8, 2/9, and on several occasions afterward: We call and email Lowe's management and explain the situation thus far. After a handful of redirections and transfers to different corporate associates, we finally reach someone who promises they will send a new dryer out to replace the one they damaged and also remove the shipping bolts from another washer to give to us, though "we'll have to sell that machine at a discount." --Excuse me? How is that in any way my problem?? 2/22: The exact same Lowe's service people who have failed to do their jobs properly twice now, return with the new machine to replace the one he damaged. After they leave, we try to run the machines but discover the hose was not properly installed into the dryer and water is leaking everywhere behind and beneath it. Either the serviceman knew it was going to leak and didn't want to fix it or he was simply too lazy to check, because he didn't turn the water back on before leaving. 2/28: Rather than deal with Lowe's or its unbelievable incompetence any longer, we ask our neighbor to come over and fix the hose connection. Luckily, they're able to help and after a long six weeks, we have two machines that are at least functional. If you're wondering about the doors, they are still on the wrong way :))) Interspersed within the timeline are the multiple phone calls to customer service to make our situation right. Many of these calls ended abruptly after waiting on line for over 15 minutes and then being disconnected. If there is a bright spot in this story, it is Rebecca (or, maybe Farah?) in customer service at Lowe's, she was extremely helpful regarding our plight and helped identify the right people for us to contact, and actually followed up on their actions, a big shout-out to her! In all our phone calls, we ultimately learned the root of the problem is that Lowe's uses a third party for appliance delivery and installation. The people in management seem to recognize it's a significant issue many of their customers are calling to complain about, but there are no plans to improve or change the system. And so to finish, for those who endeavor to work with Lowe's Appliances: I wish you all the luck we didn't have and double the time and effort we spent trying to right their every wrong because trust us, you're going to need it. read more

Lowe's Home Improvement - Damage caused to dryer door - Hardware Stores Near Me - Austin, Texas

Service experience here just is the worst. Always disappointing . I don't know if the employees just aren't being trained or don't care or what. Man I would kill for a hardware store where they had even ok customer service. I would only buy from them. read more

I just purchased and had delivered a new washer and dryer. I really appreciate the fact that they came within the time window I asked for when making my purchase. The three men who came were very nice and professional. They kept my house clean, installed them very quickly. It only took about 30mins all together. I was very impressed. I had recently purchased and got a refund on a washer and dryer from Home Depot. They showed up at 7am when they told me 3pm to the place I was not yet moved into. There delivery person was rude when I called them back. I got better quality products and service with Lowe's for about $300 less then I had originally purchased from Home Depot. read more

Lowe's Home Improvement - Hardware Stores Near Me - Austin, Texas

9/6 Email from Lowe's "congratulations on your purchase of a LG d/w"! order #300902250244074657 - Pay for d/w, installation, parts and protection plan. 9/11 11:00 AM Lowe's hired installer, CRST, texts and says they can't install today b/c the dishwasher isn't at the store - says they hope it's there tomorrow 9/12 9:20 AM text with installer/CRST and ask if they have heard about installation - they send screenshot that shows d/w has still not arrived Fri, 9/13 8:00 AM Lowe's calls to say d/w is at store and installer will contact soon. Sun, 9/15 6:40 PM text with Lowe's hired installer, CRST * asking if they can check install time for tomorrow. * They reply, with a screenshot, that the unit still shows that it hasn't arrived at the store. (Lowe's had called 2 days prior to tell me that it was at the store.) Mon, 9/16 9:00 AM text with installer/ CRST * CRST is calling on my behalf to set up an install time despite Lowe's STILL not showing it at the store * CRST convinces Lowe's that the d/w is at their store and they arrange to have it installed that day. Mon, 9/23 noon * dishwasher is not working - will cycle a bit then turn off so sent video to installer and called Lowes * I also reached out to Lowe's on social media - telling them d/w doesn't work - Lowe's says "sorry, installer will call in a few days" * I have an email from Lowe's Social (contactsocial@lowes.com) 9/24 stating "I have now updated your case stating that a new d/w will be needed due to the previous being defective" Mon, 9/30 TAKE ONE WEEK TO GET INSTALLER BACK BUT WE ARE HAPPY B/C GETTING REPL D/W * Installer shows up - gets d/w to work for 10 minutes ten it stops * It's now been three weeks so I call Lowe's and they say to just bring it back in and select a new one * We put defective dishwasher in car, bring it to returns, she says that she's waiting for a Manager to approve. We should go look for our new d/w. I buy another LG d/w - order 200689268240180185 $874. Go up to the front and am now told my return will not be processed b/c it's been more than 48 hours since delivery. I need to contact LG. Load the defective d/w in the car and call LG who then patches me to Lowes who then patches me to installation. Do you see a pattern here? No customer service, no one is accountable, and I'm driving around with a defective d/w in my car. I've bought a replacement - happy to bring d/w back to store - I just want a refund. STORE 5510 S IH 35 Austin, TX #0689 read more

On May 1, 2020 I purchased a new washer and dryer the, purpose to upgrade for mothers day. Turned out that the new appliances were to big so I had to refuse them.  The delivery crew who used no protection gear for the Covid19 referred to put the old appliance back because I didn't purchase the haul away.  My dryer was stolen from the curve on Saturday and my washer is outside in the rain. I called the delivery crew talked to David and April. Also contacted Lee,Nick supervisor and the manager from appliances from Home Depot and all Lee had to say is Home Depot is not responsible for their actions that this is the reason they recommend getting the Haul away plan!! read more

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Huge beware and caution buying appliances online OR in store at Lowe's. My 1st and LAST purchase with this company. Clearly they don't care and this starts with upper management knowing the problems with their 3rd party delivery service yet doing nothing to change or offer assistance. 1st issue began with delivery drivers blowing up my phone at 7:30am about 7+ times, I finally answered thinking it was an emergency call...it was just two men begging to drop it off right then and there. I told them I was at work and the delivery window was 12-4, they were adamant and I finally had to hang up as I was at work. Still got text and calls again around 9:30am said they were close again to my house...kind of creepy? 2nd issue: The washer door came shattered at 2pm . They were obviously driving around with my appliances all day so one can assume the obvious. This seems to be an ongoing issue with Lowe's as I read reviews after the fact. Appliances come damaged and out of timeframe frequently yet Lowe's does not take responsibility. 3rd issue: have now spent a total of 10+ hours on hold or talking to random service agents that don't know what's going on or why paperwork hasn't been filed. 4 days later and still don't have a delivery set up or guarantee there is even another washer available. Just still waiting for a call back ....after spending $2000 and taking off work multiple days. read more

Lowe's Home Improvement - Hardware Stores Near Me - Austin, Texas

Look, these massive corporation models are generally terrible at customer service and staffing (and I'm sure the pay is the best), but I STILL prefer this store to any other big box brand in the area, because there are some really passionate folks that work here. A couple weeks ago an employee that didn't know anything about anything walked me through the WHOLE store introducing me to people he thought could help me figure out how to complete my project, and they did! He even stood there to listen so he would know the answer next time someone asked... 2 days ago I waited in the paint department for dang near an hour and almost flipped out. A bunch of people sent out a page to the department for me but nobody ever came. Well, just before I screamed at the top of my lungs I decided to poke my head in the admin area to see if a manager could get someone to come help me. The Asst.Mngr Jose helped me himself and even checked me out after to make sure I wouldn't have to wait anymore (and your accessories were FIRE, btw). I don't think it's super reasonable to expect the general staff of mega corps to somehow transcend the limitations of the system they work in. I appreciate when people have pride in their work no matter where they work. read more

Ordered online and Opted for curbside service. Arrived and put my info. Waited and waited and waited. Could tell it wasn't even busy inside by parking lot. Got tired of waiting and walked inside. There was like 5 or so women just standing around at customer service I would have been waiting forever had I not got down. What's the point in the option of that service if you're going to neglect it? read more

Another example of a potential great model to serve people with extremely poor execution. Service - so poor. So so poor. People are not very friendly or helpful. Availability - not bad. But man oh man if you need help finding something, you're on your own. I was in the garden center, i had to walk all the way down to lumber just to get a cart, walk it all the way back down to garden and then check out. Oh, and i was carrying a baby. Checking out is ridiculous. Even for self. I could go on. But even the energy to lay out everything else is draining. Why bother. read more

Paint department sucks - don't go here. The guy seemed confused as to how to mix paint/stain and when he gave me my stain he opened it and genuinely asked me "does this look right?" read more

Terrible service and very rude. One lady with blond long hair did they hard job. Because all the men's stuff didn't even bother to help

I don't usually come to this Lowe's but had to because they were the only ones in the area with the amount of flooring I needed. Literally the worst Lowe's I have ever been to. I sat around waiting for help for so long, asking someone walking by to call someone and then finally calling customer service to send someone to flooring. Finally, someone from another department came to help. She was great! But then I needed paint. I sat at the ordering counter for ten minutes while several people in customer service, right across from paint, coked and joked. Finally my husband went to ask a C/S rep to send someone to paint. She said she would and went right back to joking with her other buddies in C/S. I gave up and just left. Don't come here unless you want to spend hours waiting around for help. read more

Waiting on curbside. Called and was on hold for 10min. Hung up and called back, took 4 times through phone system to get someone, I told her I had already been on hold for 15min waiting for curbside, no apology, just said "I'll put you through". I've been waiting for another 7min now. Checked in through app 7min ago... There are three vehicles at curbside total. Shouldn't be this hard to get three orders, especially since we've been told our order is ready. read more

Lowe's I want to love you. Sharpen your customer service (across the board) please. Online chat to customer service and especially the appliance department - y'all wasted a lot of my time. read more

If I can leave a zero star I would. This beyond the worst experience I've ever had. I ordered this item on February 28th showing it would be available for pick up March 2. I called March 1st asking the associate it would be available March 2nd because I needed for a birthday gift. She said yes, first thing in the morning. It wasn't available March 2. I then called March 4th asking what was going on with my order. They told it wouldn't be available until the 5th and the guy gave me 10% off for my troubles. Cool great problem solved, right? Nope!!! I finally get someone with a truck to help me get it and it's damaged. I called the store again and got transferred 3 times to a manager name Jarred (he would not give me his last name) I told him how it was difficult finding someone with a truck to bring it back because of course that was his first solution. When I asked if they can get the other one delivered and pick up the damaged one and he said that's not a service they offer and if I get it delivered they will charge me a fee and there was no way to waive it. He then offered to have "one of his guys" go pick it up, but again it will be a few he will not be able to waive. I then let him know how this entire experience was horrible and asked if something can be done. He explained how "he will not be able to do anything until I'm here in the store with the item" I asked for his district manager name and number and he refused to give it to me. He said he doesn't give it out and he can give me the corporate number. I used to prefer Lowe's to Home Depot, but that has completely changed. Do better Lowe's read more

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All I needed was one gallon of paint from the color gallery here... just one other person and myself waiting for paint and this employee has taken well over 45 mins to barely even attempt to make me one gallon from their paint codes! He's just walking around not explaining and goes missing for nearly 20 minutes. Went to ask management for someone competent and said "they don't have anyone available" Seriously? Y'all have a paint section and nobody that knows how to run it? Definitely not coming back here anytime soon because they clearly do not seem to care read more

Awful pickup experience of my online order (dishwasher). I ordered a highly-reviewed, 2020-model Whirlpool dishwasher on sale at a great price ($720). The pickup counter disbursed a mediocre-reviewed, 2019 Samsung dishwasher and still charged me $720. This dishwasher's price at Lowes.com is $529. Absolute incompetence. Unfortunately, my wife and I did not realize the switcheroo until right after the dishwasher was already installed at my house - about 80 minutes later. We immediately called, and after some wrangling were offered a $191 refund for the exact gap in the Lowe's price for the mid-end Whirlpool over the low-end Samsung dishwasher. The alternative would have been to wait for "weeks" for a reinstall, and likely pay to uninstall the washer and rent a truck again to take it back to Lowe's. The price of the Samsung dishwasher is $471 at Home Depot and similarly-lower at Best Buy and Samsung.com - around $50-60 cheaper than at Lowe's. Despite my repeated requests, Lowe's would not even price-match with Home Depot. Lowe's pickup counter pulled an appliance switch on me - likely to get rid of unwanted, excess inventory of a mediocre, aging product. My wife complains that the new Samsung (55dB) is too loud. The Whirlpool would have been 47dB. Edit: corrected "Maytag" to "Whirlpool" read more

Purchased washer and dryer from larry at s store and washer arrived damaged. Day 4 of waiting on ANYONE to assist. No call backw or follow through. Called store manager Jarrod and he was no help. Said he couldn't touch my order. That lowes took my money but another warehouse is responsible? Steer cleeer. read more

Purchased 2 bedside wall lamps from Lowe's online and shipped to my home. Only one of the 2 boxes was opened to look at fixture. The base of the fixture (designed to be flush mounted) is too deep for my wall. I took the fixtures back to the Lowe's on S I-35. Initially they stated that there would be a 20% re-stocking fee because they called it a "special order"; the fixtures were unused/new and only purchased a couple of weeks ago. I'm not sure what is special about ordering light fixtures on Lowe's.com? When I complained to the customer service desk the lady told me that they would give me a one time consideration on a return with no re-stocking fee. Lowe's also has instituted a policy of not giving a military discount on anything that has any kind of mark down already posted. I spoke to the manager. I told him that I've purchased thousands of dollars of product at Lowe's over the past several years and not happy with the customer service. He was not very understanding and basically (in not so many words) told me that Lowe's doesn't need my business. read more

They sold me a returned door at full retail price. I didn't notice someone got cock fingers all over it until it was already installed. There goes an hour of my time! When I called them and calmly explained the situation they said I would have to uninstall the door and bring it in to do anything about it. Real nice! read more

I've been here before and I generally like the selection more than Home Depot's. However, if are any issues it can be infuriating to do business here. I did have a pretty shocking customer service experience at the service desk. I wasn't even given bad news, I was just ignored. read more

Ken was awesome! Was struggling to find some screws for Halloween decorations and he took his time helping us hunt for the perfect size. Great customer service overall but especially on a random Thursday night! read more

Do Not Use their home delivery service. They will not deliver on time and they will not call you to let you know until a few days after it was supposed to be delivered. Even if the item is in stock at the store when you purchase an item, they will still tell you a part has not arrived. I purchased a washer and dryer that was confirmed to be in stock when I paid for it in full. Then when delivery day came - Nothing. Now two weeks later I am still waiting for my washer and dryer. If you buy here its best to pick up yourself. read more

I placed an order for flooring with Adam. He was great and was able to answer my questions right away when he was available. However, Rudy always made me feel like he was too busy to answer my questions when I was following up with the order status. He always made it a point to say he's really busy with customers in store as if I wasn't a customer and didn't spend $2000 on flooring. Sometimes no one in flooring was available to get ahold of, or they would let the phone ring. Communication is TERRIBLE!!!!! Picking up the flooring in person, everyone seems to not know how to look up an order without an order number (which isn't on the receipt). They wonder why customers are irate (witnessed to upset customers while I was waiting). I hate Home Depot, but I'm seriously considering cancelling my Lowe's and switching to Home Depot. read more

Worst customer service. Every department has phones but they don't answer. Delivery didn't occur as scheduled and we had to call to resolve. No updates were provided at any point by Lowe's. read more

This store just brought me a little closer to my grave. What a complete waste of my time. I called them to ask if they did in fact cut plexiglass before I came over there because the store is usually a garbage experience. They said they did. When I got here, I asked if someone could come to the glass cutting section and they called someone. No one came for a long time. I went and found someone again and ask them to please have someone come to the glass cutting area. They called. I heard it both times. No one ever came. From aisle 18, I called customer service and ask them if they could tell me, if there is anyone in the store, who can, in fact Cut glass because I have been in this aisle for a long time they have called twice. Customer service answered and I explained my situation thus far. They had me on hold for a while. They came back and asked if anyone had come. I said no. At this point, I asked the customer service person to level with me and tell me if there is anyone at the store who will be able to come and cut plexiglass, and, if not, please let me know so that I can go on with my day and stead of spending it here on aisle 18. I was polite. I was put on hold again. Eventually, the customer service person came back to the phone and let me know that there was a person who could do it, but they were too busy doing something else and were just not going to be able to help me today. I left. So here I sit outside this waste of real estate aside from its standing example of a dying country. One star undeserved. This is one visit much like the rest of the times I've actually needed a human here. read more

Worst Lowe's I've ever been to. Placed an order in store on 7-20-2020 with Chris from appliances for a washer, dryer, and refrigerator for my new house set to be delivered on 8-21-2020. Called the day before to make sure everything would be delivered and after 20 min of being on hold finally was told nothing was being delivered and that the washer and dryer were discontinued. Was never informed of anything and no communication was done on their part what so ever. Have been bounced around and promised things that never came true and still have no washer, dryer, or refrigerator. Save your time and money and never come to this store. read more

I got notification my online order was ready for pickup. Next day i go get it. The girl at customer Support immediately flagged my order as being picked up and card charged. She couldn't find my order and said someone else was coming to find it. 10 -15 minutes later a girl comes and can't find it either. After standing there for at least 30 minutes she says it's not picked off the shelf yet. I suggest I'll go pick it, no problem. She said no you can't because your card is charged. I said cancel the charge. She said I can't because we marked it as being picked up. I said can a manager cancel it? The first girl says I am the manager, in a haha sort of way. I said can you cancel this charge so I can go get it off the shelf? She says, "no. it says it was picked up" she's the one who marked it picked up while I stood empty handed and then she proceeded to say "chill the fuck out bro." I'm not kidding. she's less than half my age. Second girl said someone will be picking my order and some others but she doesn't know when. She's looking for him. I'm supposed to stand there and wait who knows how long because my charge can't be reversed. And no one was interested in going to get help. I heard separately that Lowe's employees aren't allowed to use intercom anymore and no walkies. Every time Ive done customer pickup at lowes it was like this. They will hire anyone. I went to my car and called support. This time I got a helpful guy and they brought my order to my car. read more

DO NOT SHOP AT LOWES! Terrible company, terrible customer service. Almost all of our appliances broke this summer and we decided to purchase replacements on a Lowe's credit card. They advertised no interest and 5% discount on all purchases, but it turns out, you have to choose one or the other. EVERY SINGLE PERSON we came into contact with, at both Lowe's stores in Austin, were extremely rude and bothered by helping us. One of our appliances was supposed to be delivered 3 months later. We waited 2 months and 28 days before they emailed us to tell us it was going to be an additional 3 weeks. Then, two days before that delivery, they told us it would be an additional 2 weeks. I cancelled the order. I never received a refund so I tried contacting both stores (was hung up on multiple times). Tried contacting the Lowe's credit bank, they couldn't help me and told me to call some other number. That number hung up on me every time I selected the option that I needed help with a previous order. I selected the option to place a new order, and guess what! I got through. That woman finally helped, slightly, all while keeping up with the rudeness I had come to expect from this company. Finally, I was asked to complete a survey about my experience and when I chose all zeros (on a scale of 0-10), they asked me to record a message stating why. When I tried to record the message, they told me they didn't recognize the selection and HUNG UP ON ME! I literally hate this company and will do everything in my power to deter anyone from giving them money. read more

Do not use their curbside!!! They do not seem to have a dedicated worker for this job. Which is clearly needed considering we are in the middle of a pandemic and moms like myself aren't taking young kids into stores. I arrived at 3:21 and left at 4:14. I spent around 55 min in my car in 100 degree weather with my 3 kids while no one answered their line. Not ONCE did I ever reach anyone on curbside after repeated calls. Neither did the other 2 ladies who had been waiting longer than me, one actually left after hitting the hour mark. An hour at curbside??? This should have been a 5-10 min pit stop. You guys should have this down already, completely figured out. Lot's of businesses are offering curbside, take some notes on how to do this. I get being busy, but figure it out or don't offer the service. No one has time to waste like this. This is the reason for this post, please fix this problem. No one should be subjected to this terrible customer service. All the steps I took to get my item that I ordered on 7/12 and picked up on 7/20. My item was in an "arriving at store status" for several days and I finally got the pick up ready on the 20th. 1) called the number that's on the curbside parking sign repeatedly for 45 min straight 2) waved down a man putting away carts and asked if he could let someone know people were waiting Waited several minutes 3) called flooring and asked if he could let someone know people were waiting Waited several minutes 4) Got out of my car, left my kids in the car, and walked into the store up to the customer service to ask if anyone was working curbside or if they even still do it. I was told that that they were busy and someone would come out. There were 4 to 5 workers back there, 1 register open and they seem to be helping regular customers check out. Maybe another 10min later someone came out. No apologies on her end. The other customer waiting told the worker she was just about to cancel her order because she was over it and her response was I hate our customer service too. Nice. read more