The store personally and product selection were excellent. My installation was awful. The…read moredelivery/install individual was a taciturn man, who appeared anxious to do as little as possible. This individual hooked up both machines and opened the door to leave, I pushed on the washer and observed that it was rocking on the mounting pads. I advised the installer that the machine was not level. His answer, "THAT is a heavy machine!". I agreed, but stated that he maybe should have brought a helper. Not willing to have him leave the machine for me to level; I helped him lift and adjust the leveling feet. After he left, I discovered that he had totally botched the dryer vent installation. There was an extending periscope type duct, that mounted to the machine vent, then went behind the machine and extended the vent to the top of the machine. This allowed for the machine to be placed closer to the wall. This cretin, loosely zip tied the flexible duct tubing to the machine, then zip tied the extendable vent tube to this tubing, then zip tied ceiling vent to top of periscope vent, and dropped the periscope vent in it's entirety, behind the machine. He then left, leaving the dryer about 8 inches from the wall, and without making the water connection for the steam dryer. At 76years old, I wrestled the machine away from the wall to correctly install the vent apparatus; the machine was then placed back into position. It now sits 3" from wall. It is almost level, but i cannot raise it to correctly level it. There is still NO water connection to the dryer. If i had known the installation would be so terrible, i would NOT have purchased the washer and dryer units.​

I bought a washer and drier from them 2.5 months ago the first week the motor went out in the…read morewasher. I called I texted them and no response for over a week then when we did get ahold of them they said it would be another week until they can bring us a temporary washer so they can fix our. They brought us a washer and never brought back the washer we actually bought and it's been 2 months. now the washer we have is not working I called them and they said they would be there Tuesday, no one showed up or called to say we won't make it today. We work, our children go to school we need to wash our clothes. This is bull crap. do not buy from this company if you want appliances that work, or the ones you actually buy. I am so pissed off I should have just bought something new. they tell you they do services on them to make sure they work before you buy them but it's apparent they do not. I have tried to give grace that they are new but they have only shown me how they really are. I'm so over it. Cecilia Elzy!

They serviced our GE Monogram built in fridge. They came out probably 6 or 8 times and it kept…read morebreaking. It wasn't their fault. They kept trying and trying but it was a poorly designed fridge. They were gracious, responsive and kept on trying. Finally, after throwing away fully stocked fridges of grocers on 3 separate occasions we broke down and bought a sub zero from them. The deliver guys were great and careful and we were glad to se them haul away our old one...forever :)

My neighbor has bought many an appliance and a new AC system from Wilson. I trust that he has gone…read moreback due to their quality and reputation, and the other review here attest to that. As we prepare to move to our new home, we need to pick a new refrigerator. I may also have some lifecycle replacements to do at my present home before it goes on to its next life. I called and spoke with Elliott by phone. He was super to work with in the phone, so I decided to make a run out to see things in person. I will admit, it's a long drive--and I live in far southwest Austin. But the reward you get is a nicely outfitted showroom full of appliances at all price and decor levels. I met up with Elliott and he was just as friendly in person and took the time to listen to my needs and try to match me up with appliances that fit my requirements and budget. Forget the big box stores and their games. While I did not buy that day, I know exactly where I'm going for my purchases. I may not buy everything discussed, but this place is my go-to. Recommended. Five stars.

Obryan did an outstanding job. He was courteous, efficient and even took my call when I had a…read morequestion after installing my dishwasher!

WOW! When we went to pick up our microwave we found out they were honoring the incorrect price…read morequoted over the phone the day before. So honorable. We purchased the top tier Samsung microwave at the price of a much lower tier. Without asking they took the appliance out of the box to test it out. They were very polite to us and helped us load the heavy microwave in our SUV

I called up Appliance Associates after Amazon lost my part I needed to repair my washer. Though…read moreAppliance Associates did not have the pair on hand, they quickly ordered it for me from their distributor for the next day. Though it was more expensive to buy from them instead of Amazon, the customer service and assistance provided made it worth it. They answered all my questions about the work, and the when I went to pick up in person, even demonstrated exactly how to swap out the part on one of the machines in their showroom. Very local small Austin business that I'm happy to support again in the future if the need ever arises!

The is my go-to place for appliances. Always has a good variety of products at very reasonable…read moreprices. Customer service is great. I have bought here several times and have never been disappointed and haven't had an issue with anything.

Jerry is the best in the biz! I love my vacuum - and his customer service is amazing! He always…read moreanswers my calls or gets back to me immediately when I have a question - and will even stop by just to make sure everything is working great. If you want someone who will be there for you AFTER the vacuum is installed, Jerry is your man!

After we couldn't diagnose the problem with our central vacuum we called Beam Vac of Central…read moreTexas. Mike came out to trouble shoot and with the help of a camera, found a disconnected PVC pipe that he amazingily was able to find, reach and reconnect. This was our first experience with this company and we were very impressed with the effort and service provided. We felt like we got excellent service at a very fair price.

These guys really helped me about two years ago with a diagnosing a dryer issue (suggested trying…read morereplacing the door latch first before taking it apart) and went great. I called the other day to check if they had a thermal fuse and was put on hold for twenty minutes before being told they didn't have it, then today was quoted double the price for a heating element than what online parts warehouses show. I said that was a bit ridiculous and got hung up on. Not sure if they got new owners or something ¯\_(ツ)_/¯

We had wonderful experience here. After spending hours with us on two different visits, where we…read morewere treated like family, we chose front loader Electrolux. They wash and dry fantastic and the washing machine is very quiet. I highly recommend this business.

He repaired our pressure washer. Great Customer Service and he is an Awesome person. Thank you!!read more

Wanted to share my experience with this business. I give it a five out of five. I was having issues…read morewith my lawnmower and weed eater. I found this little business online and called. They answered my questions, explained everything to me, so I went ahead and took my equipment. The location is easy to find, clean, and organized. The mechanic was courteous, professional, and very friendly. They repaired my equipment in a very timely manner and prices were reasonable. I really appreciated how they explained how to care for and maintain my equipment. I loved how they responded to my text messages, and phone calls so quickly. I highly recommend Old Timer Repair to anyone who is looking for someone reliable to service their outdoor lawn equipment. What is really cool about Old timer is that you can also purchase lawnmowers and other various small engine equipment. Cash is accepted and debit/credit.

I highly recommend this place!! I purchased their black stainless steel kitchenaid refrigerator…read morefloor model! It was at a great price!! Cheaper than Best Buy, Lowe's, Home Depot, or Costco. Before I stumbled upon The frog place I was bouncing from store to store trying to decide which brand, model, and size I wanted. No one at the big name brand stores could really help me because they were uneducated on their products. I love this place because it's locally owned. Stephen and his wife are so sweet and experts on the product. You really can not get this kind of hands on service and knowledge at Best Buy, Lowe's, Home Depot, or Costco. He was able to delivery and install the next day! Delivery and installation was first class service! I live Near downtown, Austin. I never leave reviews but the frog pad full deserved this! Shop local!!

When you need the best appliances join us happy frogs at the Frog Pad. Steve will jump right on to…read moreyour need! Best prices and selection and beyond expectations for service after the sale! Delivery and installation are the best you can find. Don't bother with those big box stores or the large chain appliance stores. We tried them previously and they croked and drowned in the pond while the Frog Pad prevailed!