Moving after divorce and I had so much anxiety. Dyamon and her team managed multiple calls and were…read moreso patient with me. The team of three men that came to help were very friendly and hard working. They worked so efficiently and were very professional. I am so grateful I choose Firehouse Movers. The quote scared me at first. I have not had to pay for a move in the last 13 years. The team worked hard and were worth every penny. These movers are professionals for sure! If you want your items moved without issues. This is the way to go! I prayed over this move. I prayed and God delivered!

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

Property manager is horrible. There was a pipe burst and I've been trying to get a hold of them to…read moreschedule an appointment because my storage unit has been affected and I get sent straight to voicemail. On top of all that my storage unit has an extra lock so I won't see the damages that have occurred. I have no one to contact and left several voicemails.

Lost my trust and won't get any future business. It seems they do not want to deal with people…read moredirectly - office hours are clearly posted, but no one answers the phone, the doors are locked and the lights are out. I didn't wind up needing the space, so after a ton of runarounds and misdirections - I finally got someone in customer service on the phone who confirmed they would return 71% of original payment to my card. Seemed reasonable enough, except they must have made more errors or lied outright because I was never credited anything and instead received a random email asking for additional $109 two hours after receiving a confirmation that the account was closed and all settled. Any business that leaves the office locked and lights out during normal business hours is most likely a dishonest broker - and this one is a perfect example. AVOID

Steve helped me out and was incredibly nice. Amazing customer service!! I'll be coming back for…read moresure!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 2300 Old Denton Rd is no exception. Our Carrollton storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Old Denton Rd and Trinity Mills Rd, we're trusted by neighbors in Trinity Mills, Park Terrace, Farmers Branch, Castle Hills, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

This facility is brand new and everything is clean and very EZ to drive up to!…read more The manager, Tressa, is so sweet and friendly. Definitely goes above and beyond with her customer service even when she doesn't need to. I am referring everyone here!

they are really good and on time can improve on working speed. the team is coordinating and taking…read moregood care of items

AFTER submitting FULL details (photos and confirming items pictured and not pictured) I was quoted…read more$600 ($303 for storage + $297 for packing)... THEY BILLED ME $1785, and took TWO days to pack. NOT what the Customer Service rep promised AHEAD of my booking. She said (as does website) they'll send 2 - 4 movers to expedite packing. Instead 2 dedicated but unsupported by their company movers showed up and BUBBLE WRAPPED EVERY SINGLE THING (then took a photo) and insisted they'd get fired if they didn't. The plastic kitchen small trash can? YES. ALSO BUBBLE WRAPPED. The individual plastic patio plates? YES. ALSO INDIVIDUALLY BUBBLE WRAPPED. So in 10 hours they did NOT "pack" my SINGLE PERSON 1BR apt. (half of which I'd packed myself prior to their arrival). A SECOND DAY to move was added - which is not easy when you live in uptown Dallas high rise - I had to secure the freight elevator and moving hours etc. AGAIN, the final bill was THREE TIMES what THEY quoted me. After multiple "customer service" conversations they have offered to take $100 off. Soooooo IF you want your few belongings packed OVER TWO DAYS and to the tune of THREE TIMES THE EXPECTED BILL move forward. If you value your TIME, MONEY and LIFE ENERGY... like this post and GO FIND ANYONE (and I do mean ANYONE) else to help you move.

This review is Brent for 02/25/25:…read more He was pleasant and helpful and he worked with me on getting a better rate for my 5'x15' unit that I've had with them for two years. I like that the storage facility and grounds look clean and feel safe. I'm happy to rent a unit from Extra Space on Belt Line, Coppell.

Without a doubt this locations is my favorite because it has the best people. Bridgett and her team…read moreare awesome. Extra Spaxe & Storage process and the bang for the buck beats all of its competitors in my opinion. But, I believe it's the people that make it different from all the others. The natural friendly smile and the real empathy factor is always present when I come in to see Bridgett and her team. They make you feel like family while still taking care of business. She's always been easy to talk to and deal with it. Bridgett went above and beyond to take care of me. Her teams success is definitely a reflection of her leadership. Thank you for being friendly, nice, and honest!!y

I don't usually leave reviews, but Alex absolutely earned this one. From the moment I walked in, he…read morewas welcoming, professional, and genuinely helpful. He walked me through the process, answered every question with patience, and even helped me find the best unit for my needs--not just the most expensive one. You can tell he actually cares about the people who walk through that door. Smooth experience all around, and Alex made it even better. Definitely recommend this place--and if you get Alex, you're in good hands.

The actual storage facility is older and is definitely not as nice as the new Public Storage around…read morethe corner. It does appear to be clean. No signs of rodents. The manager Alex is very helpful. His service is great. Just be aware that the manager is not always on site. It seems that they just don't do enough business to keep him there full time. He does return phone calls right away if he's at another facility. 5 stars for Alex. 3 stars for the facility. Averaged out to a 4 star review.

Great customer service! I had submitted an online search and received a phone call from Virginia…read more She was very polite and helpful; I felt that she truly cared about my storage needs! I drove over during the weekend and met her & Chris. We visited, toured some units and I booked. Why here? I was treated as an equal and felt appreciated as a prospective customer, not as if it was almost closing time and ugh, here comes another shopper. Nope! If you need storage services, give Virginia and Chris Brown your business!!!

I visited 3 storage facilities in the area I wanted- unfortunately all 3 were out of the size I…read moreneeded (10x15). Due to this and every other issue that could possible go wrong, I was at the end of my rope... That's when I opened my Yelp ap and started to look for places in area. Several didn't have 10x15's, and one had no climate control at all... Then at 5:15PM, I got beyond lucky!!! The phone was answered by a friendly, helpful woman named Virginia! They had one! ANNNND the price was $50 lower than any other place I have looked!!! She told me they closed at 6:00 but would love for me to come by if I could do so within the hour- i told her I would be there in 10 minutes! She asked my name and gave me great directions (she said I would need to turn into the same parking lot as Sonic.) Due to this, they are not highly visible from the road- this is why I have never noticed it there. The moment I walked in the office she smiled and identified me by name! She took me to see the unit and told me all the benefits of storing there! I don't even know where to start... She and her husband live on property, the facility is immaculate/clean, cameras, normally climate control is not exactly cool- it was here!! Roof leaks are a concern I asked about- I was told they just had a new roof put on! The entire time, we chatted like old friends. What a lovely lady! We then returned to the office so I could fill out paperwork and pay. Her husband Chris walked out and introduced himself. He started telling me additional information about the property. All I can say is this couple is such an asset to this property! How rare to find people so professional, friendly, and have a sincere passion about their job/the property they represent! He went to my unit right then to take the temporary lock off. Keep in mind it is now after 6:00- that didn't seem to bother Virginia, she told me we needed to go put my lock on and test my code to the security gate to ensure it worked- I felt bad and suggested I come back but she insisted! All I can say is WOW! Amazing how the professionalism, kindness, and helpfulness of these two individuals turned what was becoming the move from Hell into such a great experience!

These guys are rate-gouging so-and-so's. My unit started at 80/month, it has skyrocketed to…read more250/month. Apparently, they inform you of this via postal mail? Now, new renters can get my unit for 59/month? I called to complain about the wide discrepancy, and they offered me a generous (sarcasm intended) rate reduction, down to a whole 225/month. I'm sure they'd just raise it up again later. I've rented at a variety of places, I've never had any place jack the rates up this much, this fast.

rented a new unit from Brandon at the 1417 W. Frankford location a year ago. He was very helpful…read moreover the phone & in person. He recently helped me with relocation to a new facility. He was available to answer my questions and helped me to negotiate a new rate on my existing unit. He was professional & extremely courteous. I was glad that a year later he was still there and as helpful as last year. Great employee.

Absolute trash. Stay away. Rented there online. Went to get into the rental and there were cracks…read morein the back of the wall to the outside. Bugs. Evidence of rodents. Property manger was of no help. Des***y. Called a number where they tried to transfer to another unit. Pain in the you know what. When they had me open another unit. Dead rat. Pathetic. Look at these reviews. This is what a lazy, crappy attitude, unprofessional property manager does to a place. Still waiting on a refund, 3 calls, supposedly a district manager was to call. Think that happened? Nope. Pics coming. UPDATE: Now this Property Manager is writing me claiming that the balance THEY did not REFUND, read that twice, will goto collections since my card company had enough of them due to their lack of any kind of response. SECOND UPDATE: The new District Manager called, not sure of the spelling of the name but Kay**. She didn't think to think much of the four times customer service told me a manager would call, or her employee's threatening voicemails and messages and the time I have spent having to deal with this mess. She did however ask me if they fixed the balance, from a unit I never moved into, that I would adjust or take down this review. No. That is not how it works after you put someone thru all these hoops and waste HOURS of their time bc your Property manager wants to act like a child. I also told her that the clawback is between Public Storage and Visa not me, they got paid fully and decided not to refund it causing me to have to goto other measures, goto the processor and/or Visa. These companies worry more about these Google Reviews than they do providing actual decent service. Only when something like this is put up do they even bat an eye to try to do something, and even then can't hide their intent which is to have you take it down or change it. These companies ought to be ashamed of using doing the right thing as a bargaining tool for removing these reviews. As soon as that happened my tone changed significantly and the call was over. Tomorrow is two mos from when I didn't move into a place and this is the type of stuff Public Storage wants to put you thru. THIRD UPDATE: They had the gaul to send to collections a unit I never moved into. Trash Location and Company.

RATS! RATS! RATS! and more RATS!…read more If you want your values to remain valuable then please do not store them at this property. The rats will chew on them and possibly destroy your possessions. If I could I would give this property a negative 1,000. No stars at all. I was devastated when I accessed my unit to discover rat droppings and chewed on wood furniture, the insert to the sleep number bed has also been ruined by the chewing rats, rat droppings through out, keepsake board games must have been the rats desert. There is rat poison all over my belongings in my unit along with the rate droppings. I was advised by the property manager they are spraying for rats but considering where the rats reside inside the A/C buildings it's doubtful the spray ever reaches them. The outside buildings have rat traps outside their buildings. I was advised by the Coppell Property Manager (Destiny) I would get a month (October) free rent but the Arlington District Manager for Public Storage would not approve this request. The current property manager Destiny has been helpful and responsive but she doesn't have any authorization. In fact a woman from Public Storage in Corp CA called and told me that Destiny has no authorization. I texted and called the District Property Manager for the Coppell location (Ty) but received zero response. Later Destiny advised he was no longer the District Manager at the Coppell location and a new one would be assigned before mid October. Destiny later advised a new District Manager would not be available until November. In the meantime I got more than four (4) emails with various rate related issues. In one of the emails Public Storage advised me my new rent would be $275.00. Public Storage seems to manipulate the monthly rent without reasonable justification. Although I was told not to pay October's rent by the Coppell Property Manager I was forced to pay $189 (by the Arlington District Manger) as Corp Public Storage sent me a notice of Claim. I was told that Public Storage had placed a lien on my belongings, that my lock would be cut by October 24th and my items put up for public sale. It's shocking Public Storage after only 24 days puts a lien on someone's property and sells it. I am a long term renter (due to COVID) and have paid 6 months to a year in advance to avoid Public Storages outrageous rent increases and yet they were going to eliminate my belongings 24 days after not paying my October rent because I was advised not to do so since I was waiting on a credit If Public Storage figures out who posted this review I fear retaliation. I have more photos but this should give everyone an idea of what will happen if you rent at the Coppell Public Storage.