I can't say enough good things about this company and their employees…read more Setting the appointment was a breeze and the move itself was flawless. Very nice workers, a strong work ethic and good manners. "Yes maam" goes a long way with me. AND the actual cost was significantly less than the quote I agreed to. Firehouse Movers is who I'll call with any future moves.

BEWARE - BAIT-AND-SWITCH PRICING!…read more I rarely leave negative reviews, but my recent experience with this company deserves one. I chose Firehouse Movers because of their glowing Google reviews, and their initial estimate was very competitive. Unfortunately, the final bill was a complete shock. To begin with, they insisted on a virtual estimate and refused to come out in person and assess the job. This was a 5000 sq ft home full of furniture, and I wanted the most accurate estimate possible. I asked multiple times for an in-person estimate, but my requests were declined. By moving day, I had sold two-bedroom sets and several other large pieces of furniture that were included in the original estimate. Even with significantly fewer items to move, the final price was more than double the original estimate. On the day of the move, I somehow went from needing two trucks, as stated in the estimate, to four. And from 9 to 17 total man hours. At the end of a long day, my husband just wanted them gone, so he reluctantly paid the bill before they could log anymore hours. When I called to discuss the bill, Firehouse claimed I had verbally approved the additional associated costs over the phone, citing a recording, which was completely false. I have asked multiple times for this recording, but I have not received it. That was not a small miscalculation. Our move was grossly underestimated. This whole experience felt misleading and dishonest. Stay away.

I was with All Storage for years & then Public Storage took over & they continually raise the rate…read moreevery 6 months for a loyal customer while offering free rent to new customers I do not recommend this facility at all its supposed to be climate controlled but it is not there's a homeless guy living in the bathroom and they jack my rent up from 110 to 155 to 266 to 346

Property manager is horrible. There was a pipe burst and I've been trying to get a hold of them to…read moreschedule an appointment because my storage unit has been affected and I get sent straight to voicemail. On top of all that my storage unit has an extra lock so I won't see the damages that have occurred. I have no one to contact and left several voicemails.

Alren at All Storage is amazing at customer service!! He fixed all the mistakes made when I first…read morecalled and was somehow routed to their national number. Apparently, the national number gets kickbacks when they circumvent the phone calls to them, and they charge significantly more than Alren at the Plano office charges. Like a LOT more. So, if you call their local number, make sure to ask the full name of the representative and where he/she/they are at the moment. Or just ask for Alren. He will take good care of you. The place is SO clean and new and climate controlled. It's the nicest storage center I'd ever seen, and the local staff there is exceptionally nice and friendly.

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

AFTER submitting FULL details (photos and confirming items pictured and not pictured) I was quoted…read more$600 ($303 for storage + $297 for packing)... THEY BILLED ME $1785, and took TWO days to pack. NOT what the Customer Service rep promised AHEAD of my booking. She said (as does website) they'll send 2 - 4 movers to expedite packing. Instead 2 dedicated but unsupported by their company movers showed up and BUBBLE WRAPPED EVERY SINGLE THING (then took a photo) and insisted they'd get fired if they didn't. The plastic kitchen small trash can? YES. ALSO BUBBLE WRAPPED. The individual plastic patio plates? YES. ALSO INDIVIDUALLY BUBBLE WRAPPED. So in 10 hours they did NOT "pack" my SINGLE PERSON 1BR apt. (half of which I'd packed myself prior to their arrival). A SECOND DAY to move was added - which is not easy when you live in uptown Dallas high rise - I had to secure the freight elevator and moving hours etc. AGAIN, the final bill was THREE TIMES what THEY quoted me. After multiple "customer service" conversations they have offered to take $100 off. Soooooo IF you want your few belongings packed OVER TWO DAYS and to the tune of THREE TIMES THE EXPECTED BILL move forward. If you value your TIME, MONEY and LIFE ENERGY... like this post and GO FIND ANYONE (and I do mean ANYONE) else to help you move.

This is the worst storage company ever This is the worst…read morestorage company ever! Please DO NOT use clutter! They will not let you access your items while in the storage, the OVERCHARGE you money every month and have terrible customer service!!! You have to schedule an appointment to go grab items out that you need AND THEY CHARGE YOU FOR IT!!!!! The most ridiculous thing I've ever heard. I booked clutter based on my monthly bill being only $138 but I have been paying $400 for the last 3 months and have yet to get a full explanation on why!!! DO NOT USE CLUTTER!!!!! My family and I are filing a lawsuit against currently and will be getting our things out asap!! The worst experience of my life and the worst decision I've ever made!!!

This review is Brent for 02/25/25:…read more He was pleasant and helpful and he worked with me on getting a better rate for my 5'x15' unit that I've had with them for two years. I like that the storage facility and grounds look clean and feel safe. I'm happy to rent a unit from Extra Space on Belt Line, Coppell.

Without a doubt this locations is my favorite because it has the best people. Bridgett and her team…read moreare awesome. Extra Spaxe & Storage process and the bang for the buck beats all of its competitors in my opinion. But, I believe it's the people that make it different from all the others. The natural friendly smile and the real empathy factor is always present when I come in to see Bridgett and her team. They make you feel like family while still taking care of business. She's always been easy to talk to and deal with it. Bridgett went above and beyond to take care of me. Her teams success is definitely a reflection of her leadership. Thank you for being friendly, nice, and honest!!y

They are very helpful and mindful. I live a very busy life, as most of us do, and sometimes I…read moreforget to pay (which should be an easy, fix, right? I mean, autopay), but I do not like autopay, never have, and I choose to pay my way. Well, when I forget "my way", guess what they do (so I don't lose my stored items)? They call me. They remind me that I haven't paid and they don't do it in a rude way. It's almost like being in a relationship with a forgetful person. The one person nudges the other and says, "hey, did you pay? Yeah, you're due. Don't worry, we're just reminding you to do it." I like that. It's not common in this day and age of a**holes. Now, the rates have gone up (and I will call about that), but that's an easy call to find out why. John has always been tremendously helpful, for me, when I forget things, like my code or anything else that eludes me. Look, many other places would just toss your things out and be all kinds of rude to you. I mean, empathy is like a dirty word with most companies and I haven't felt that way with Public Storage. Are they perfect? No. There have been times I've tried to contact them and had no luck and, again, the rate change that I don't remember anyone telling me about or getting information about, but again, when you do follow up, or at least in my experience, I always get an explanation. In the end, it's my choice to stay or go, right? If the rates continue to rise or if John or the other lady change jobs and I get a bunch of crazies in the office, then I WILL go and be very HONEST about it on Yelp. Until then, I'm alright. They are doing me a favor - keeping my things safe until it's time for me to go. Thank you, John, and everyone else there at Public Storage. You have been really cool to me. And my stuff.

Where do I start? No onsite management. Made an appointment to see a unit and the property…read moremanager was a no show. Even from outside property appears dirty and unkept. Several broken doors half open or missing on west side of property. Customer service must be outsourced overseas now, very hard to understand and language barriers. I went to Extra Space and found onsite management, clean property and professionally handled a new customer.

it started off great but the longer I rent here the more problems occur. it is considered fraud to…read morecharge someone debit/bank without permission on a another person account. I have requested the corporate number twice and still haven't received it. Recently, someone tried to use my card to pay Netflix & I had to dispute charges. This has me thinking maybe this is how my card keeps getting hacked. I hope corporate or the owners read the review so I can get this resolved expediently. I'm contacting my bank to let them know this is FRAUDULENT . Today I logged and and Taylor has reversed the payment that was taken out of my account And added a late fee. Yesterday, my balance was 0 because the payment was taken out on the 4th. Today is the 6th. If YOU rent here ... u might want to Monitor your debit and credit cards.

Great customer service! I had submitted an online search and received a phone call from Virginia…read more She was very polite and helpful; I felt that she truly cared about my storage needs! I drove over during the weekend and met her & Chris. We visited, toured some units and I booked. Why here? I was treated as an equal and felt appreciated as a prospective customer, not as if it was almost closing time and ugh, here comes another shopper. Nope! If you need storage services, give Virginia and Chris Brown your business!!!

I use LockBox Storage to rent a 10x10 unit. The facility is always clean, well-lit and secure…read more The manager is professional and made the move in process extremely easy.

The owner does not care one bit about this place and the employees working there will tell you the…read moresame. Hours are only 7A-7P...you must use a code to get in and to get out...so say you are leaving after 7PM? Good luck getting out HA! Also had a break in there while we had storage and lost around $5k of equipment. The security here is terrible and they will not invest to upgrade it. Don't bother renting here it's a waste of your time and money.

These guys are rate-gouging so-and-so's. My unit started at 80/month, it has skyrocketed to…read more250/month. Apparently, they inform you of this via postal mail? Now, new renters can get my unit for 59/month? I called to complain about the wide discrepancy, and they offered me a generous (sarcasm intended) rate reduction, down to a whole 225/month. I'm sure they'd just raise it up again later. I've rented at a variety of places, I've never had any place jack the rates up this much, this fast.

rented a new unit from Brandon at the 1417 W. Frankford location a year ago. He was very helpful…read moreover the phone & in person. He recently helped me with relocation to a new facility. He was available to answer my questions and helped me to negotiate a new rate on my existing unit. He was professional & extremely courteous. I was glad that a year later he was still there and as helpful as last year. Great employee.

Absolute trash. Stay away. Rented there online. Went to get into the rental and there were cracks…read morein the back of the wall to the outside. Bugs. Evidence of rodents. Property manger was of no help. Des***y. Called a number where they tried to transfer to another unit. Pain in the you know what. When they had me open another unit. Dead rat. Pathetic. Look at these reviews. This is what a lazy, crappy attitude, unprofessional property manager does to a place. Still waiting on a refund, 3 calls, supposedly a district manager was to call. Think that happened? Nope. Pics coming. UPDATE: Now this Property Manager is writing me claiming that the balance THEY did not REFUND, read that twice, will goto collections since my card company had enough of them due to their lack of any kind of response. SECOND UPDATE: The new District Manager called, not sure of the spelling of the name but Kay**. She didn't think to think much of the four times customer service told me a manager would call, or her employee's threatening voicemails and messages and the time I have spent having to deal with this mess. She did however ask me if they fixed the balance, from a unit I never moved into, that I would adjust or take down this review. No. That is not how it works after you put someone thru all these hoops and waste HOURS of their time bc your Property manager wants to act like a child. I also told her that the clawback is between Public Storage and Visa not me, they got paid fully and decided not to refund it causing me to have to goto other measures, goto the processor and/or Visa. These companies worry more about these Google Reviews than they do providing actual decent service. Only when something like this is put up do they even bat an eye to try to do something, and even then can't hide their intent which is to have you take it down or change it. These companies ought to be ashamed of using doing the right thing as a bargaining tool for removing these reviews. As soon as that happened my tone changed significantly and the call was over. Tomorrow is two mos from when I didn't move into a place and this is the type of stuff Public Storage wants to put you thru. THIRD UPDATE: They had the gaul to send to collections a unit I never moved into. Trash Location and Company.

RATS! RATS! RATS! and more RATS!…read more If you want your values to remain valuable then please do not store them at this property. The rats will chew on them and possibly destroy your possessions. If I could I would give this property a negative 1,000. No stars at all. I was devastated when I accessed my unit to discover rat droppings and chewed on wood furniture, the insert to the sleep number bed has also been ruined by the chewing rats, rat droppings through out, keepsake board games must have been the rats desert. There is rat poison all over my belongings in my unit along with the rate droppings. I was advised by the property manager they are spraying for rats but considering where the rats reside inside the A/C buildings it's doubtful the spray ever reaches them. The outside buildings have rat traps outside their buildings. I was advised by the Coppell Property Manager (Destiny) I would get a month (October) free rent but the Arlington District Manager for Public Storage would not approve this request. The current property manager Destiny has been helpful and responsive but she doesn't have any authorization. In fact a woman from Public Storage in Corp CA called and told me that Destiny has no authorization. I texted and called the District Property Manager for the Coppell location (Ty) but received zero response. Later Destiny advised he was no longer the District Manager at the Coppell location and a new one would be assigned before mid October. Destiny later advised a new District Manager would not be available until November. In the meantime I got more than four (4) emails with various rate related issues. In one of the emails Public Storage advised me my new rent would be $275.00. Public Storage seems to manipulate the monthly rent without reasonable justification. Although I was told not to pay October's rent by the Coppell Property Manager I was forced to pay $189 (by the Arlington District Manger) as Corp Public Storage sent me a notice of Claim. I was told that Public Storage had placed a lien on my belongings, that my lock would be cut by October 24th and my items put up for public sale. It's shocking Public Storage after only 24 days puts a lien on someone's property and sells it. I am a long term renter (due to COVID) and have paid 6 months to a year in advance to avoid Public Storages outrageous rent increases and yet they were going to eliminate my belongings 24 days after not paying my October rent because I was advised not to do so since I was waiting on a credit If Public Storage figures out who posted this review I fear retaliation. I have more photos but this should give everyone an idea of what will happen if you rent at the Coppell Public Storage.