Steve helped me out and was incredibly nice. Amazing customer service!! I'll be coming back for…read moresure!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 2300 Old Denton Rd is no exception. Our Carrollton storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near Old Denton Rd and Trinity Mills Rd, we're trusted by neighbors in Trinity Mills, Park Terrace, Farmers Branch, Castle Hills, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

I am so glad we found this place. Clean, secure, well-lit, super friendly staff and with reasonable…read moreand affordable pricing that is--most important to us--up front and honest. We felt really good about the security and cleanliness of the units (all climate controlled) and the facility overall (the Plano location was only built a couple of years ago and it's super clean). Plus the ease of being able to drive up so close to the units. We worked with Wendy and she's been so kind and helpful and informative through the entire process. I did a lot of research and this place was definitely the right choice. We really appreciated that All Storage had a great intro special but that Wendy was also super up front about what the pricing would be after the special ended. Our close friends had a horrible experience with one of the bigger chain storage places hiking their rent up by insane amounts after the initial first month offer, and that's why we wanted to find a more locally run place. Wendy walked us through everything and went over what we could realistically expect in terms of pricing and it was all very reasonable. She went above and beyond in ways she didn't have to and we really apprecaited it. It ended up being harder than I thought it would be to find a clean, secure, affordable and trustworthy storage place, and so I wanted to make sure to write a review for All Storage in case it can help out someone else who's in the same boat. In short, highly recommend!

This facility is brand new and everything is clean and very EZ to drive up to!…read more The manager, Tressa, is so sweet and friendly. Definitely goes above and beyond with her customer service even when she doesn't need to. I am referring everyone here!

Jahmal, Diallo, and Brandon were absolutely amazing. They arrived early and immediately got to work…read morewrapping my belongings with care and marking the fragile items. They were also really respectful of my home and asked me questions throughout to ensure they were taking the right things. Even when it started to pour down rain, they found a solution to keep loading everything up without getting my items wet. Jahmal, Diallo, and Brandon are so patient, kind, attentive, knowledgeable, and efficient. I wish I could give them all more than 5 stars. (A special shoutout to Jahmal who helped coordinate finding my passport when I accidentally packed it up. He's a true Clutter brand ambassador!) Please give Clutter a chance! They're very earnest and care about the work they do. This is truly the best moving experience I've had since moving to Texas. 100/10 recommend.

AFTER submitting FULL details (photos and confirming items pictured and not pictured) I was quoted…read more$600 ($303 for storage + $297 for packing)... THEY BILLED ME $1785, and took TWO days to pack. NOT what the Customer Service rep promised AHEAD of my booking. She said (as does website) they'll send 2 - 4 movers to expedite packing. Instead 2 dedicated but unsupported by their company movers showed up and BUBBLE WRAPPED EVERY SINGLE THING (then took a photo) and insisted they'd get fired if they didn't. The plastic kitchen small trash can? YES. ALSO BUBBLE WRAPPED. The individual plastic patio plates? YES. ALSO INDIVIDUALLY BUBBLE WRAPPED. So in 10 hours they did NOT "pack" my SINGLE PERSON 1BR apt. (half of which I'd packed myself prior to their arrival). A SECOND DAY to move was added - which is not easy when you live in uptown Dallas high rise - I had to secure the freight elevator and moving hours etc. AGAIN, the final bill was THREE TIMES what THEY quoted me. After multiple "customer service" conversations they have offered to take $100 off. Soooooo IF you want your few belongings packed OVER TWO DAYS and to the tune of THREE TIMES THE EXPECTED BILL move forward. If you value your TIME, MONEY and LIFE ENERGY... like this post and GO FIND ANYONE (and I do mean ANYONE) else to help you move.

This review is Brent for 02/25/25:…read more He was pleasant and helpful and he worked with me on getting a better rate for my 5'x15' unit that I've had with them for two years. I like that the storage facility and grounds look clean and feel safe. I'm happy to rent a unit from Extra Space on Belt Line, Coppell.

Without a doubt this locations is my favorite because it has the best people. Bridgett and her team…read moreare awesome. Extra Spaxe & Storage process and the bang for the buck beats all of its competitors in my opinion. But, I believe it's the people that make it different from all the others. The natural friendly smile and the real empathy factor is always present when I come in to see Bridgett and her team. They make you feel like family while still taking care of business. She's always been easy to talk to and deal with it. Bridgett went above and beyond to take care of me. Her teams success is definitely a reflection of her leadership. Thank you for being friendly, nice, and honest!!y

I don't usually leave reviews, but Alex absolutely earned this one. From the moment I walked in, he…read morewas welcoming, professional, and genuinely helpful. He walked me through the process, answered every question with patience, and even helped me find the best unit for my needs--not just the most expensive one. You can tell he actually cares about the people who walk through that door. Smooth experience all around, and Alex made it even better. Definitely recommend this place--and if you get Alex, you're in good hands.

The actual storage facility is older and is definitely not as nice as the new Public Storage around…read morethe corner. It does appear to be clean. No signs of rodents. The manager Alex is very helpful. His service is great. Just be aware that the manager is not always on site. It seems that they just don't do enough business to keep him there full time. He does return phone calls right away if he's at another facility. 5 stars for Alex. 3 stars for the facility. Averaged out to a 4 star review.

Great customer service! I had submitted an online search and received a phone call from Virginia…read more She was very polite and helpful; I felt that she truly cared about my storage needs! I drove over during the weekend and met her & Chris. We visited, toured some units and I booked. Why here? I was treated as an equal and felt appreciated as a prospective customer, not as if it was almost closing time and ugh, here comes another shopper. Nope! If you need storage services, give Virginia and Chris Brown your business!!!

I visited 3 storage facilities in the area I wanted- unfortunately all 3 were out of the size I…read moreneeded (10x15). Due to this and every other issue that could possible go wrong, I was at the end of my rope... That's when I opened my Yelp ap and started to look for places in area. Several didn't have 10x15's, and one had no climate control at all... Then at 5:15PM, I got beyond lucky!!! The phone was answered by a friendly, helpful woman named Virginia! They had one! ANNNND the price was $50 lower than any other place I have looked!!! She told me they closed at 6:00 but would love for me to come by if I could do so within the hour- i told her I would be there in 10 minutes! She asked my name and gave me great directions (she said I would need to turn into the same parking lot as Sonic.) Due to this, they are not highly visible from the road- this is why I have never noticed it there. The moment I walked in the office she smiled and identified me by name! She took me to see the unit and told me all the benefits of storing there! I don't even know where to start... She and her husband live on property, the facility is immaculate/clean, cameras, normally climate control is not exactly cool- it was here!! Roof leaks are a concern I asked about- I was told they just had a new roof put on! The entire time, we chatted like old friends. What a lovely lady! We then returned to the office so I could fill out paperwork and pay. Her husband Chris walked out and introduced himself. He started telling me additional information about the property. All I can say is this couple is such an asset to this property! How rare to find people so professional, friendly, and have a sincere passion about their job/the property they represent! He went to my unit right then to take the temporary lock off. Keep in mind it is now after 6:00- that didn't seem to bother Virginia, she told me we needed to go put my lock on and test my code to the security gate to ensure it worked- I felt bad and suggested I come back but she insisted! All I can say is WOW! Amazing how the professionalism, kindness, and helpfulness of these two individuals turned what was becoming the move from Hell into such a great experience!

I use LockBox Storage to rent a 10x10 unit. The facility is always clean, well-lit and secure…read more The manager is professional and made the move in process extremely easy.

The owner does not care one bit about this place and the employees working there will tell you the…read moresame. Hours are only 7A-7P...you must use a code to get in and to get out...so say you are leaving after 7PM? Good luck getting out HA! Also had a break in there while we had storage and lost around $5k of equipment. The security here is terrible and they will not invest to upgrade it. Don't bother renting here it's a waste of your time and money.

These guys are rate-gouging so-and-so's. My unit started at 80/month, it has skyrocketed to…read more250/month. Apparently, they inform you of this via postal mail? Now, new renters can get my unit for 59/month? I called to complain about the wide discrepancy, and they offered me a generous (sarcasm intended) rate reduction, down to a whole 225/month. I'm sure they'd just raise it up again later. I've rented at a variety of places, I've never had any place jack the rates up this much, this fast.

rented a new unit from Brandon at the 1417 W. Frankford location a year ago. He was very helpful…read moreover the phone & in person. He recently helped me with relocation to a new facility. He was available to answer my questions and helped me to negotiate a new rate on my existing unit. He was professional & extremely courteous. I was glad that a year later he was still there and as helpful as last year. Great employee.