Sorry to hear about Nicks passing. Wish I could find another Nick. We are still happy with the…read moreRheem system and will buy another soon.

Important note: This company was bought by Dunrite Heating and Air. Please read their reviews…read morebefore calling this company. Sadly, the owner of Nick's passed away and this company is now owned by Dunrite. I called that company based on the reviews of Nick's Air Services, but their services has definitely NOT been the same as mentioned on this profile. In summary, this company is expensive, can make improper recommendations, and the office is very difficult to get anyone to call you back. I absolutely would not use them again in the future and - had I read their Yelp profile for Dunrite Heating & Cooling - would never have called them in the first place. My experience: My air conditioning due to leaked refrigerant due to another HVAC technician not correct. Nick's/Dunrite came out during the same day and quickly identified the problem. There was a leak on the schrader valve. They got us back to running - for nearly $200/per pound of refrigerant. 5 lbs = about $1,000. Wow, but we had no choice as my original installer was not available. Our unit has not been keeping up with the 90s for the past two months and the technician recommended 3 different options. I chose 2 of the 3 options: a larger return air duct AND repairing the plenum. I was anxious to get the work scheduled and it took me hounding them to get them to schedule the work. Communicating with this office was very painful. I would never get calls back and would just get a text message indicating when they had scheduled the appointment. Their front desk support was exceedingly helpful but not empowered to do anything besides schedule appointments and pass along info. I finally had the appointment and the technician went to the wrong address. I got a call from them saying they had been at my house and then they proceeded to the next job. I spoke to them and learned they were at the wrong house, but could not turn around to go back to my house. I had to wait until the following week to get the appointment rescheduled. What a disaster. It got worse. The work was finally done - the return air duct and the plenum. I waited a couple of days, but there was NO change in the air conditioning. I called them back again and they scheduled another technician to come out. The second technician came out, a more senior technician, who confirmed that the unit was undersized and "working as it was designed" to cool at 75-76. I don't know a single person who is comfortable with 75-76 in the house when the outside is in the 90s. I called customer service again. When I finally got someone, I got a call from William, who is their most senior technician (an older guys in his late-50s probably). He came out with the original technical and instructed him how to properly do a heat load calculation. They determined indeed the unit is undersized and I needed a 3 ton. I called back the customer service asking for a refund to the work. I've called at least 3-4 times, each time speaking with a very nice person. However, I've still not been called back. What a disaster. I've finally had to resort to filing a complaint with my credit card and disputing it through them. It's unfortunate and I didn't want to have to do this, but - when no one will call you back - it's very very hard to trust this company to make things right.

This place has a 5 star rating for a reason!!…read more A few months back our AC completely went out. The owner, Dragon, came out personally and prioritized us because we had no AC. He was able to track down the electrical issue and get us back up and running, but was very upfront that the repair was temporary and eventually the system would need to be replaced. We later hired them to do a full HVAC replacement. Dragon came back out with his team bright and early, and they replaced the equipment in the attic and upgraded the outside compressor. Everything was done with precision, they knew exactly what they were doing, and the whole job was handled professionally. Their pricing is very fair. Not the cheapest, not the most expensive, but done RIGHT. And when it comes to HVAC, that's what matters. Absolutely recommend Dragon and his team.

Once again, Dragon Air Services comes through for me. I'm convinced this is the best A/C company in…read morethe world. So here was my situation last year and today. Last year, my thermostat kept turning off and back on. I called Dragon Air Services, and spoke to Dragon. He told me to check the little trip valve thing when your condensater line gets clogged. He asked "Are you handy?" 'Yep', "Okay figure out where that condensater line goes to and clean out the crud. Did it, Fixed the problem super easy. Fast forward to today. Same issue happened, so I got my stuff out and cleaned out the clog again; but the compressor wasn't starting back up. Dragon theorized on the phone that maybe the compressor was turning on off on off on off and overheated when the condensation line was clogged... So he instructed me (to save me an emergency call), to hook my hose up and flood the compressor with water for 10 minutes to help cool down the compressor. Long story short, my A/C is now back completely working. When I heard the compressor kick back on, I was like "NO WAY". These guys actually care about your A/C, and they're not out there trying to make a quick buck. I will call them when I have the BIG a/c problems. Dragon is probably one of the coolest people on the planet. You guys are awesome. They are so incredibly smart.

First time using this co. Awesome experience. Very fair and competitive pricing to install a whole…read morenew Trane system to replace a 15 yr old Goodman. Ivanna was extremely communicative with changes as they arose... supply chain disruption due to CV-19 & lots of breakdowns due to weather putting a strain on the system as well. Install crew was professional, cleaned up after themselves and knocked out the entire job in ~ 6 hrs. Would absolutely recommend! - Mike

It's always hard to find a good local HVAC service company that you feel you can trust and won't…read morebreak the bank. Cool Connections is that company! We found them through Nextdoor, and our experience with Joe has been top-notch. We use Cool Connections for our seasonal maintenance and, should we need it, will feel good about using them for repair service.

I came home Friday Afternoon (10APR26) to find a puddle forming in my garage. My water heater of…read moreover 16 years had finally given out. To Rescue Air's credit, they had been warning us each time they came out for HVAC Filter rotations. Thankfully, Rescue Air's ace plumbing expert Mr. Phillip Blystone was dispatched to my home to assess the situation. Within minutes he identified the issue and immediately started to work out a plan and arrangement my family could manage to cover the expense of the Water Heater replacement: the source of the leaking problem. Rescue Air has a very long history of working with my family since we've been in this home (2016), so that level of service is a given these days. But that's not the complete reason for the 5-Star rating. The next day, now with a working heater, my wife and I discovered that a leak was still present in the Garage. Upon calling Rescue Air to let them know what was going on, Mr. Blystone responded swiftly to our location to triage the leak. Using both his advanced equipment and intuition, he found that in spite of the solid repair and replace he and his team performed of the water heater, a leak was sadly missed during the initial assessment. Most other business would likely have tacked on a "not-our-problem" sort of response to this. However, Mr. Blystone and by extension Rescue Air are not your normal type of company. With careful consideration of the economic circumstance of the recent repair & purchase, balancing years of customer loyalty and being a genuinely saint, Mr. Blystone proceeded to isolate and resolve the leak (a small puncture hole in the T-pipe hot-water line leading from the heater) pro-gratis. Completely unexpected, but definitely much appreciated! It goes without saying it would be extremely foolish for my family to consider doing business with anyone else in the Dallas Metro given Rescue Air's track record with our family. The value lost would be far too great. While I hope to not need their services as often as recently, I definitely look forward to working with them and Mr. Blystone should the need arise again.

I hired Rescue Air & Plumbing in 2023 for routine maintenance on the original AC in our home. What…read moreshould have been a simple visit turned into high pressure sales tactics. They claimed safety issues, pushed contracts in front of me, and scheduled installation for the next day. I tried to cancel but was told I was locked in. I ended up spending around $30,000. After the installation, every maintenance visit came with aggressive attempts to sell me more services I did not need. Then the new system failed in 106 degree heat. The compressor failed at only 16 months old. Communication was poor, and I was left without AC for about seven days. I had to repeatedly chase them for updates. They did not have the part, did not follow up, and someone finally arrived at 10:30 PM after days of waiting. They gave me a two year complimentary membership as compensation. I assumed the membership would end after the two free years. My card on file had expired, yet in May and June 2026 the company suddenly began charging me again. This suggests someone manually updated my card information without my permission. I never authorized a renewal, never received a renewal notice, and never received invoices for any charges. They refunded the charges I caught, but then claimed I owed $95.80 for four months of fees that were never billed and never agreed to. I asked for written confirmation of a zero balance and never received a direct response. They only responded to the BBB and stated the account was at zero. Based on my experience with both service and billing, I strongly recommend being cautious before using this company.

I've used Collin Air Conditioning & Heating since I bought my house in 2005 and I've always been…read morepleased with their service and their pricing. They always do their best to help me out of my current predicament, working with my schedule, technical issues, or financial constraints. Everyone is friendly and helpful, from the owner to the office staff and the technicians. Many of the staff have been there for years and it's always good to see techs I've come to know, like Jimmy. Recently, I was impressed with Alex's "detective" skills, and appreciated his resourcefulness in fixing my problem.

They were extremely friendly and I felt like the were honest about their pricing and work that…read moreneeded to be done. They came out and checked if my dryer vents needed to be cleaned and let me know they didn't and didn't try to sell me on a service I didn't need

After having dealt with several problems with another HVAC company, Daniel came out and assessed…read morethe situation, provided excellent customer service, gave recommendations for future regular maintenance, and identified some minor issues others missed. All issues were addressed and fixed with clear and knowledgeable explanations! Highly Recommend!!!

Had a great experience with Daniel at MillionAire. He was professional, knowledgeable, and thorough…read morein diagnosing the issue with our HVAC system, and gave us a clear, fair quote with no pressure. I was very impressed with Daniel and wouldn't hesitate to call MillionAire again in the future. Highly recommend.

I had an excellent experience with Sam's Heating & Air Conditioning. Sharjeel Khan came out to…read moreservice our HVAC system and clear and flush the condensate drain line to make sure the condensation from our indoor unit was draining properly. Sharjeel was extremely detailed, professional, courteous, and thorough. He took the time to make sure the drain line was completely cleared and that everything was functioning and draining correctly before finishing the job. I especially appreciated that he went above and beyond rather than simply completing the minimum required service. It is refreshing to work with a technician who takes pride in his work and genuinely wants to make sure the customer is taken care of. I highly recommend Sam's Heating & Air Conditioning, and I would definitely request Sharjeel Khan for any future HVAC service. Excellent service from beginning to end!

I feel I need to alert all that Samm's Heating and Air is under new ownership and is certainly not…read moreproviding the service it once did. We have used them since 2018 and referred friends, neighbors and family to them. They have always been terrific. But our last routine maintenance on 5/15/26 resulted in our large AC system not working. We called and were told we could schedule an appointment for 5/21/26. We certainly expected they would send someone to us that night since they caused the problem. It was a working system prior to their routine checkup. They did say we could 'try to get on the list' if we called Saturday morning. Otherwise we could make an appointment for 5/21. I called to talk to Tiffany (owner) this morning and was told she was not in today. I asked to have her call me as soon as possible. I was then told she did not work there anymore. I asked if she or the family sold it. I was given a runaround but was eventually put on hold and then the phone call was dropped. When I called back they admitted new ownership and that they no longer offer 24x7x365 service. I pointed out it is on their phone

Clay did a great job performing a pre-summer tune-up maintenance service on my two home A/C units…read more He arrived on time with all the proper tools and equipment. Clay was very knowledgeable about A/C systems and took the time to explain what he was doing and why it's important to service your A/C system regularly. I highly recommend Clay and will certainly call him again the next time I need service or repair done to my home A/C system.

From the owner: Enjoy an effortlessly comfortable home atmosphere with our skilled repair and maintenance of…read moreclimate systems.

Alex is too much of a professional, he shared even with me about purchasing the proper filter. No…read moreother tech has shared that. He is professional at communicating, Also showing any other awareness issues. He is respectful and I am very empowered about the knowledge he knows about Air conditioning. Don't let his size fool you he is fully equipped for the Job. Thank you Cool Experts for sending Alex.

Jason and Joey with Cool Experts were great. In the middle of the Texas summer, I had what every…read morehomeowner fears-- my AC blew out. It was 93 degrees in my house and sweltering, and they came out to diagnose the problem fast and worked with me to fix the immediate issue and then lay out a longer term game plan for helping improve my overall system's function. Jason in particular went way above and beyond the call of duty, really working with me to keep me informed and try to make sure I would be squared away for as long as I can.