Cody came out on a snowy Saturday to investigate our furnace which was intermittently working because of carbonization on the flame sensor. He was knowledgeable, meticulous, and finished the job quickly. My unit was a 2004 Rheem Classic Quiet 80. Recommendations from him were genuinely appreciated and sounded down to earth. I would ask for Cody next time I had a problem with the furnace. read more

Kleen Air Services - Heater - Heating & Air Conditioning/HVAC Near Me - Plano, Texas

I hired the company some months ago when I was remodeling my house. I needed to upgrade the thermostats to nest thermostats, and do a cleaning and maintenance service on all three of my systems. When the driver showed up I introduced myself as Tim (the same guy who called). The is white man says is the home owner here can I speak to him. I said I am the home owner and he says oh you're the owner? I said yes and these are the nest thermostats I bought and want to install and proceeded to show him where they go and where all three of my systems where. As Im taking him around my house he asked me, you sure you're the home owner? I said yes I'm pretty sure I bought this house. So after I get done he says I need to run to the gas station to use the restroom I said ok and that was fine cause all my toilets were removed during the remodel. But before he left he asked me again, and you're sure you're the home owner? This time right in front of the other contractors working in the home and everyone just looked at him like that's fucked up dude. Shortly after the guy leaves another guy called me who could've been the owner and says that they aren't taking the job. When I asked why, he said his guy that just left said he didn't feel comfortable doing the job. And I said what, why? He said it doesn't matter my guy doesn't feel comfortable doing the job so we're not and you need to find someone else and then hung up. I waited a couple of days for them to come out and then wasted all that time doing the walk through, I felt I was owed an explanation. But of course never got one. So I figured this racist white man couldn't believe that a black man could own such a nice house and didn't believe that I did so much so, he didn't feel comfortable doing the work. That's just crazy! To have a company with the word KLEEN in it you guys sure are DIRTY. read more

Got to enjoy prompt support of Techs when the AC acts up after consecutive days of 100 degree heat. Kleen air showed up early to support my no ac issue. read more

Tony, the rep, who came today was very helpful! He was on time, very informative and professional. My issue will unfortunately require further assistance from a plumber as it has to relate to the AC drain, but he took the time to write a report for the plumber that will be coming tomorrow informing them of what he was able to determine from diagnosing my issue. His knowledge was sound and I really appreciated his effort. If I need to use an ac repair team in the future, I will be giving them a call. read more

Cody did an amazing job checking and educating me on my a/c. Very helpful, on time and professional. I would highly recommend this company. They have installed several a/c units for me in a couple different houses over the past 15 years. He took the time to check everything and found it was something very simple and didn't charge an arm and leg. read more

Prior review removed due to lack of info... okay sure. I'll play that game. A dozen visits in less than a year. Furnace unnecessarily replaced. New furnace drain line improperly installed. House repeatedly flooded. Complained up to the owner on more then one occasion. Had to file a claim with insurance for the water damage. Finally drain line correctly installed. Out thousands of dollars. Would not recommend them. Dealt with different techs constantly.. and heard different stories every time about the causes of my issues. I didn't believe the other bad reviews... and made a mistake in calling them. If you find yourself in a similar situation consider researching a complaint to the Texas Department of Licensing and Regulation and looking up the small claims procedures for Plano court. We'll see if Yelp magically decides to remove this one too.... read more

THis place took my money and ran. They installed a 3 ton a/c when they were supposed to install a 3.5 ton. then the cut my rafters to make it fit. They put texture all over it so i couldnt see the serial or model numbers. I had an issue a year later, wasnt cooling. they charged me $200 to come out and look for a leak. Next time the dryer outside went bad, they looked at me in my face and told me $900, I had to pay it. It was 100 degrees out and at the most a $250 job. 8yrs Later I am replacing the whole unit...I am not dealing with these guys ever again! If I was the owner I would fire myself!2 times! read more

Prompt service, Jesse was knowledgeable, friendly and even better , had our AC back up and running in no time! Highly recommended!

I am very impressed with the services received and the value. Jesse just left my home after installing a new drain pan, float switch, and completing a drain blow out. He explained the work performed and also allowed me to nag him about random A/C efficiency questions. After the work was completed he gave me a maintenance schedule. Everything went well and I'm grateful they were able to service my home quickly after my initial request. read more

It was the worst nightmare from HELL!!!!! Response to Kleen Air Services Of Course, Russell Pattinson, owner of Kleen Air Services is very aware who I am. Just another reason not to do any business with Russelle Pattinson a very dishonest person. Here is another response to one of my other 1 star reviews Mr. Pattinson responded to proving his double-dealing ways of doing business with the public. Please read my horrible and suffering experience my family and I had to endure for one whole year with Kleen Air Services. FROM KLEEN AIR SERVICES BELOW IS INDEED HIS RESPONSE TO ONE OF MY OTHER REVIEWS & THIS IS PROOF OF HIS FALSITY. Below Kleen Air Services response to another online review they stated still has some dishonest remarks. IT WAS THE STATE OF TX AUSTIN, THE DEPARTMENT OF LICENSURE WHO MADE THE OWNER Mr. Pattinson to REMOVE their equipment. Mr Pattinson refused to step forward to resolve this on going problem for one whole year his company caused! Kleen Air Services said I needed a whole new system even though my ac was working great! It was their salesperson who convinced me by saying my ac system was old and it will not last much longer, etc. Kleen Air Services Heating & Air Conditioning/HVAC 811 E Plano Pkwy Plano, TX 75074 Kleen Air Services Company Response to one of my other reviews: On June 18 we were contracted to replace the condenser, coil, and reconnect to existing furnace and ducting. We did have cooling issues with the installation and after 2 service calls we noted the equipment installed was the incorrect size. We at that time removed the condenser, coil, and install a new larger condenser and coil at our own cost. Unfortunately we still had issues and even contacted the manufacturer for their help and recommendations. They stated they did not note any issues with the cooling ability of the equipment and that is seemed to be cooling as it should. Even though the manufacturer stated the equipment was operating within the specifications the homeowner felt the home did not feel comfortable. The system seemed to work fine in the winter months but when spring came the homeowner was having the same issues. At the homeowners request we did remove our equipment and offered her a full refund since she was not satisfied. Even though we could not satisfy this customer we maintain that no matter what the situation and how ever long it takes we stand behind our work and will always offer our customers a 100% satisfaction guarantee. __________________________________ NEVER DO ANY BUSINESS WITH KLEEN AIR HEATING & AC SERVICES IN PLANO, TX. PLEASE DON'T BELIEVE their 100% Satisfaction Guarantee! read more

We had a couple of inspections done on our heating and A/C units and as they were over 20 years old, we determined that we needed to replace our A/Cs and furnaces. And we knew it was not going to be a minor installation nor inexpensive as we had three systems that cooled and heated our house. After talking with a number of companies and checking review sites like the BBB, Yelp and Angie's List we decided to go with Kleen Air Services ... and we were not disappointed with our decision. We also had had unbalanced heating and air conditioning in the house for the 12 years we have lived there and Kleen Air was able to identify the problems and resolve them with some general revamping of our air supply and return system. Something that we had previous paid a supposedly specialist company to do that only made the problems worse. There is no question that Kleen Air is an excellent company to go with and they did everything they said they were going to do, did it more efficiently than we anticipated and were cost competitive. I will certainly continue to use Kleen Air and have no problem recommending them to anyone who needs their type of services. read more

These guys have come out a few times to solve my A/C problems and have always done a great job. Very honest, reasonably priced and awesome technicians, a real pleasure to do business with! read more

amazing customer service, the tech had to start our repair but was going to have to wait a few hours for it to thaw, so he came called later the day to check in. Once it was finished set up to come first thing the next morning. Could not be happier with the level of support and care from the tech. Great service read more

I had to replace the HVAC system in the home we recently purchased. Kleen Air Services did the inspection that revealed the problems with our system. After diagnosing the problems, I received a quote for the new installation that was very fair. We wanted to go with different equipment, and Kleen Air worked with me on getting the right system at the best possible price. The installation of the system was challenging given the age of the house, but the technicians did a great job, and the system works very well. There was no add ons or other extra charges.The work came in at the price we were quoted. We are very happy with the work. Having someone you can trust on such a large investment is important, and Kleen Air Services did a great job in earning our trust. Highly recommended. read more

Exceptional customer care and weekend/after-hours service - Jesse was courteous and sincere, a great technician and rep for your company - thank you for the summertime rescue !! read more

Klein Air Services has being doing my HVAC service for the last 12 years. I truly love how they work and have never had any problems with there service. It truly is the best company I have worked with on my household air conditioning. I highly recommend them to doing your services. Thanks to all of your staff and your professional manner. You are the best in the business. read more

I fired my previous A/C service company about nine years ago because they wanted to install an expensive part that was not defective. I hired Kleen Air Services, and have only good words to say about them over the last eight years. We have a service contract with them, and if I call for an emergency, they are here within 24 hours usually. Over these nine years they replaced both my aging and failing A/C systems giving me very reasonable prices, and fast, efficient work. There are two things I especially like about them. One is that they always try to send the same technician, which means that he is very familiar with our heating and cooling habits, plus he is very familiar with the units. That saves time and money for everyone. In our case, it is Jesse, who is an excellent technician, very good at diagnostics, and honest. That brings me to the second thing I like about them...they are very honest, and that is unusual in their business. Jesse always makes sure that he has the right diagnosis before starting an expensive repair. Another anecdote about Jesse. When we were going to install a new heating unit to replace one that was 15 years old, I was worried about the smell of burn-off of the protection oil used to coat new heat exchangers because my wife is very sensitive to strong chemical vapors. So Jesse offered to take the new unit to his house before installation and run it for a full weekend to burn off the oil (at his own electricity cost, by the way). When they installed it in the house, there was zero new unit smell. How's that for super service. read more

I am extremely happy with the service provided by Kleen Air Services. My air conditioner went out during some of the hottest days in June. Other larger companies could not schedule a service call out to my home for 8 days but Kleen Air Services was able to service my conditioner the very next day. The technician was knowledgeable and trustworthy. He explained the repairs that would be needed and also gave me a heads up of possible future repair warning signs. I would definitely use Kleen Air Services in the future. The level of customer service was excellent. read more

Had two air conditioning units go out on the very first day of the hottest day so far in July and on Sundays of all days. We normally have an AC provider that we use but being that it was on a Sunday, we were out of luck. Luckily, I was given the recommendation of Kleen Air Services and was able to get someone to come over on Sunday since they run 7 days a week. We were nervous that someone was going to take advantage of us because it was a Sunday but they were completely honest and didnt try to overcharge us or upsell us and was able to fix the issue for a great price. Would recommend these guys going forward. Glad to find honest people. read more

Horrible, these guys showed up to fix our AC 4 weeks ago - we paid $286. Four weeks later - its broken again on a Friday night. I called requesting service and was told the technicians are out on service appointments, but that one would call me back as soon as they can stop by. An hour later, I call back and the woman informs me that they are booked for the night and that no one can come until tomorrow. Thanks for wasting my time - now its 8pm on a Friday night, 90 degrees inside our house and even more difficult to find someone. Stay away from this company - their repairs only last a few weeks. read more