Extremely disappointed with their customer service. Called and asked for an emergency service due to us being a part of their "bi-annual" service agreement and was told that didn't matter and we would have to wait till Monday. I asked why we paid for annual for emergency service and upkeep and was told that it didn't matter, we would still have to wait till Monday. I then asked to cancel the annual service agreement and they said "no problem, you're off" and hung up! I called back and asked to speak to a supervisor and they said one would call back, nothing. absolutely horrible. read more

I have had my HVAC system for about six months and got the message it was time for a filter change. I called and made the appt. for after Christmas. James and another person showed up on time and checked everything, changed the filter and rinsed off the unit. i could not be happier with this company. I recommend them to everyone. Debbie Plotz read more

I purchased a new air conditioner a few months ago and it was a very professional install. I just called them about my heater. I turned it on for the first and heard a noise. Raymond Rodriguez was there within an hour and checked it out. There was a minor problem he fixed in 10 minutes. GREAT SERVICE read more

Nerio Vasquez was our technician. He was prompt , very knowledgeable and explained everything well. He did a great job with maintenance on our a/c unit. He was very courteous and kind. read more

I talked to Trapper to get a estimate on a air conditioner we worked everything out to have all the duct work replaced unless under walkways or to Difficult to replace. They didn't replace All of my duct work like Trapper told me I needed !! I have called 4 times to get corrected one time the lady told me the service man is in a meeting and will call you ASAP after the meeting. DAMN THE MEETING MUST STILL BE GOING ON no call yet !! Two times Trapper was going to call back !! And the LAST TIME I called she said I'm getting Trapper to call you right now!!! This company has NO CUSTOMER SERVICE and some really long meetings ,and no callback and they wanted me to renew my service plan!!!!! Lmao !!!! I said NO THANKS!!!! read more

After getting the run around with one company I decided to give Infinity Texas Air a call and they sent Trapper out the same day. Trapper was very professional and explained my options so we could have an unit that was efficient and affordable. I called on a Thursday and had a new unit put in on Saturday. Over all I couldn't ask for a better company everyone I worked with was professional, fast and efficient, and fair on thier prices. read more

We had to replace our old 4 ton unit and Infinity Texas Air was so professional and explained everything. All their employees are professional and very friendly. Everything is always explained. This company takes care of us so well and their check-up visits are made ahead of time by the company (because we would forget). We just had another routine check up and technician Brandi K. We were given an approximate arrival time, the technician's name and she called ahead of time so we could put the dogs up. We are very well pleased with this company. read more

I've only commented on companies twice in my entire life however I am compelled to do so here as it was very frustrating to have this company bold face lie to me about why they couldn't perform a service. They had initially tried to get out of the warranty work on the phone by stating that they wouldn't want to void the original contractors warranty. After I mentioned that Infinity air had installed a fan motor under this same warranty a couple of years ago and that they hadn't seemed too concerned about voiding the warranty at that time, Tammy then proceeded to schedule the appointment. Technician comes out and verified that the problem is indeed what I said it was. Proceeds to tell me that they would not be charging me for today's diagnostic and that they were 2 weeks out for this install. Now he knew I wouldn't wait two weeks and as you can see by the way it was presented ( him first leading with "we're not going to charge you for today's visit") that they were once again trying to get out of the install. I told the technician what I was thinking/feeling in regards to getting the run around and he said he'd make a quick call. After making the call he comes back in with a somewhat cocky attitude and tells me that they quoted the last coil install and that I didn't give the job to them. This is true because they wanted to charge me for that install which was covered under my 10 year parts and labor warranty. The company that did install it did so under that warranty which cost me zero. Since I knew they were being dishonest I had someone else call them and see what the time frame for the same install would be and they said they could be there the next business day and that they'd be able to have the part I. Their truck the very next day! Proving that they had been dishonest with me and wasted my time. I also have a strong suspicion that the only reason they did the fan motor for me years before is because they had recently installed a unit at my place of business. A unit which was extremely oversized and wouldn't work due to it short cycling and shutting off because it had a sensor that would go off trying to protect it from short cycling. I knew it was short cycling because I have some HVAC experience and there was a diagnostic light that showed what the issue was. Their guy comes out and says nothing about why the unit was shutting off. He manipulated the amount of refrigerant so that it wouldn't cool as efficiently. read more

We had this company install two systems in our house a couple of years ago. We have had zero problems. We also use them for seasonal maintenance on both systems. The service techs are on time, respectful and very thorough. A great company! read more

In the 20+ years that we have owned a home, we have never been charged this much to repair a unit. I had to call several times to ask them to send me an invoice, because they do not give you one when they leave. After requesting it to be emailed to me 4 times, they finally agreed to put it in the mail. Once receiving it, I called to have the charges explained to me. For 1-3 lbs of refrigerant, they charged a flat fee of $293. ( I followed up with two other a/c companies on the cost of R410a refrigerant, and they charge between $20-$50 per lb.) This did not include the service fee of $79, which they charged me for twice or the non-fused disconnect that they installed for $269. This came to a grand total of $720. The panel was not reinstalled on the condenser, leaving the electrical components open to the elements. I could add more, but I think this is enough to say that I will not be calling Infinity Texas Air to service my units again. Very disappointed and disgusted with the service and cost. read more