I have no idea who "Bobby" who responded as the owner of SHR is. Perhaps Steve sold the business?…read more How would bobby know anything about this. Steve is the one who kicked loose the plumbing and Steve is the one that refused to repair the damage. Steve also did not even go into the attic to see what the issue was. I went up and found and repaired the fitting that was broken loose. As for anything free, the thing repaired over the years were shoddy wiring that SHR was responsible for and a failed motor that was under parts warranty, but of course they charged for all that. The only free thing they did is give me an overpriced estimate for a new furnace and during which they damaged the drainage, cause significant damage.

Called them up because our heating want to hit. Turns out that my thermostat went bad. They…read morequickly diagnosed the problem and got fixed asap. When he checked our other thermostat, found out we had an issue there as well and he got that fixed with no additional hassle. I appreciate their attention to detail and great service. I can feel my fingers again!

Repeat customer. FERSA is friendly and helpful, from their reception to their technicians. Both…read moretimes we've used their service for our air conditioner they've come out promptly and addressed our problems. They've gone out of their way to give us far better than a fair price. They've earned our trust and business.

Our furnace went out the day of the freeze which is coming to Dallas tonight. I called L & S…read moreheating and air conditioning And Luis came out and diagnosed and fixed the problem and his price was far lower than I expected

I cannot say enough good words about Lenn and his team. Very responsive, timely and professional…read more He was at my house within an hour of calling and had the problem fixed so quickly. Truly the Best!

BEWARE****Len Waatti was suppose to replace a sewer line for me and dug a tunnel under my home to…read morereplace the sewer line between my kitchen and master bath. He told me he replaced it and that the it was tested and all good. I traded him my BMW for the work only to have another group come out to find out the he DID NOT REPLACE THE LINE. He actually laid new pipes out in my yard like he was going to replace them, but it was just for show and then put them back on his truck when I left. When I confronted him about it, he said that I told him I didn't have the money. I ended up going with a reputable plumbing company and spent $30k to have them all replaced. (Yeah Len, like I didn't have the money.. you're nothing more than a scam artist. ) The license # on his truck and card do not show up on a state license search. BEWARE!!!

The technician came and did an outstanding job. My AC wasn't working, and it was hot…read more Four hours later I had a new unit and it's been working ever since. Thank you!

Will did an excellent job fixing one of my three AC units, and I was very impressed by his…read morethoroughness and accuracy throughout the process. When he arrived, I told him which unit I wanted him to repair, but after checking the outdoor unit he immediately noticed that the capacitor on a different unit was failing--just from the sound it made and the air it was blowing. He then took the time to map out the external and internal components and thoroughly diagnose the issue. He quickly replaced the bad capacitor and patiently tested everything to make sure the fix was solid. He also went back to inspect the unit I had originally thought was the problem and confirmed it was working properly. I really appreciated his professionalism and impressive technical expertise. Will and his team are true HVAC experts, with many years of experience working in climates even colder and more demanding than Texas. BTW - the company no longer works with home warranty companies for a good reason - I had actually called mine last Wednesday before I reached to Airmatics; It took them 2 days to dispatch a vendor, who was unable to schedule a technician to come out until next Thursday...In contrast, Airmatics was very responsive - performing same-day repair on a Saturday.

Very happy with the service provided by GO HAP. They not only replaced my garbage disposal in a…read moretimely manner but also fixed the positioning of the original pipes so the sink wouldn't clog. They also replaced the bathroom sink pipes. The job was done in less than 2 hours and no mess was made. Prices seemed fair. Thank you for all the help!

This is only information from someone that received a quote (Quote 813142) and did not purchase…read moreservices from this company. I am rating a 3 because I chose not to go with this company due to their very high price and some information that I was given by the person that came to my home that I have never heard anyone else ever say in person or on the internet. Here's the story. I was quoted $3300 (parts and labor) to replace a 20 gallon tank hot water heater and add a flood stop valve. Now I've had a 40 gallon water heater replaced before at a different house and it only cost me $1300 (with parts and labor) so I definitely had some sticker shock. Maybe that's normal now, but I'm not sure that labor inflation has gone up this much in 5 years. Maybe it has though. . . (Doesn't look like it when I check homedepot.com though). Second, I was inquiring about maybe going tankless because I have an attic mounted water heater and I would definitely like to not have to worry about losing a ceiling one day because the tank fails. The person from this company was vehement that tankless water heaters use more electricity than tanked water heaters. What? Isn't the whole point of tankless water heaters that they use LESS electricity? Hasn't most of Europe switched over to tankless because they use less electricity? Doesn't the US Government's EPA say that tankless units use 34% electricity on average? What is going on here? Whether the company stands by this claim or denies that their guy said it. . . I would never go with a company with such suspicious pricing and that makes such suspicious claims about energy usage. YMMV.

Blue Ribbon did a great job for us this last week when our AC went out. After calling in, Trey came…read morethe next day to inspect and had a plan for us that day. He prides himself on being a "repair" man rather than a "sales" man, which I truly appreciated. The prices we received were very fair and he was able to give us a discount on several things because we had a lot to be done. When the team came to replace one unit and one coil (the unit was more than 30 years old!), they were on time, respectful, and cleaned up after themselves. There was essentially no trace of them other than the working AC Trey was there twice that day just to check up on the progress and make sure everything was up to their standards. So glad to have found this company, and they will be taking care of any future issues we have!

Trey, who is the owner reached out to understand the issue. He was upfront and honest which…read moredefinitely was appreciated. He did process a refund of the charges and wanted to understand what else could be done to make things right. Good customer service is all about acknowledging a concern and making it right. Trey, you did win my confidence.

Relay switch in my A/C unit failed and back-fed into my thermostat killing it. Called Jesse and he…read morecame out earlier than promised and was able to quickly diagnose, repair, and provide meaningful recommendations for future items that should be on my radar. Great job and will only use them going forward as they are local, honest, and got the job complete without issue.

These guys are great! Even during the Covid 19 pandemic Jesus and his team were able to get us up…read moreback and running with new unit. With everything going on and shortage of supplies these guys went above and beyond and drove across the metroplex you pick up the unit. After the installation these guys cleaned up after themselves very well! After working with contractors and their crews that have not done that in the past. It was nice to see that they did. Thanks guys!!!!

Our AC just went out. At 8pm, our landlord called Climate tech. At 9pm our Tech and his helper(his…read moredaughter) showed up. Really professional, they explained what was wrong with it... it's 40 years old and had shorted out. They replaced a few parts and we were up and cooling off in an hour. We can't recommend this company enough!!!! Family business' are the best!

So grateful for Raymond and team. At 10 PM, with house guests in town for a funeral the next…read moremorning, our AC started blowing warm air. I called several places, including some advertised as "24 hour", no humans answered, no calls back. I called Climate Tech, and the nicest lady answered, listened to my issue, and promised to help if she could. Enter our angel, Raymond. He, after working in the heat since 7 am, finished a call near downtown Dallas AFTER midnight, and headed my way. When he arrived, he was very friendly and nice, didn't let on how tired he must have been. We finished up near 1:30 am, AC cooling my grieving wife and guests, and it made the next day go a whole lot better. Customer for life. Can't recommend enough.