I am being very very fair with this review, being that I came in on Black Friday at 3am. Again, I am aware of the time and day I was here. So I haven't purchased Levi's in ages, I decided to drop by and purchase some since I was already here, Big mistake! I was not upset about the traffic in the store, nor the long wait. All this was planned and expected. What was expected or planned was I wana say the manager running the floor, he was so rude I'm sure he didn't even notice it. Not only was he rude the way he was directing the sales Flor but the way he was treating the staff and the security staff. I could hear everything clearly, he was explaining his sales floor process which is fine- whats not time is how you relate the message. He was moving the line with customers in a rude manner " keep it moving people" " move, move" And then he addressed the security guard (which I'm sure isn't not trained because they are a private company) and says that's how you're supposed to do it pay attention. That was so rude and DISGUSTING! All this happened while I was waiting in line for maybe 10 min, he continued to address his front line employees. I'm telling you I heard everything. Saying that when the next person came in at 7 he would relied the next person, etc etc. save it for the back office! Finally, I got to the cashier and I said hi! Good morning she said "buenos dias" at this time it was 3/4 am. I didn't take offense that she was talking to me in Spanish as I embrace my culture and nationality. What I did take offense to was that I was responding in English and she kept going in Spanish. At what point do you stop and have a conversation with me in English? Other than that everyone else on the floor was really really nice and offered to help each time, they can definitely help their manager with some training or get someone else because the staff is pretty good. read more

This store employees have always been very helpful, the store is always clean and they've got something for everybody. They are always fully stocked on everything. read more

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Im very impressed on the employees customer service. I was assisted by Fernando and Adrian which were AMAZING at helping me find/order the items I wanted. The store was very clean and is also complying with Cdc guidelines. I'll definitely will come here again read more

Walks in to Levi's clerk "can I help you?" Me "yes, I'm looking for the 502's in the compost color" Clerk "sorry all we carry are jeans." Me "no, really." Why! read more

Bad management! We went to this store today for our holiday shopping. The staff were helpful in finding the colors and sizes that we were looking for. But after two hours, the manager approached us and said we can't do large purchases. He said we can only purchase 10 items maximum for every family, because of the pandemic. Really? The staff saw our bags full of stuff and no one said anything. If this is the store policy shouldn't everyone that works there must be aware of this? They should at least stop us when they saw we already had more than 10 items in our bag, but no, they were even helping us getting the items. The manager was loud when he spoke to us, his approach was as if we are stealing from the store! We just left and didn't buy a single item. So, we just wasted our time and energy for nothing! read more

An employee in the dressing room had horrible customer service skills. He knocked on my dressing room door (which I barely heard because it was so loud) and opened it and I let him know it was occupied. He closed it then came back to my door and rudely said "when I knock, it means I'm trying to see if anyone is in the dressing room." I then looked out and saw he was clearly talking about the situation with a co worker and he seemed to be laughing about it. That is when I asked if it was him who opened the door and he said yes and gave the same explanation. He continued to make me feel like it was my fault he opened the door on me. He was rude with an attitude problem. No apology. The store had decent sales, but they should really work on training their employees to not argue with customers and make them feel uncomfortable while shopping. read more

Great customer service and quality clothing line. Prices are reasonable. They have a whole variety of colors and styles. The store also follows safety guidelines set by CDC. Anyone will surely enjoy shopping at the Levi's Outlet Store. read more

Worst shopping experience ever! Went in yesterday to exchange some jeans for a smaller size, was immediately asked what size I was looking for by an employee at the entrance (woman wearing yellow top and glasses) . I responded I was looking for 32/29 and she responded " we don't have that size" I assured her I've purchased that same size for that style before, she then said "well I know for sure we don't". Sure enough without even searching long enough , I found the jeans. I then said " would you look at that, I found them" she responded like a smart *** " GOOD FOR YOU" . What kind of customer service is that? This was the second time that same customer has been rude. The last time she was cursing in front of me. read more

I visited them recently and got a few pairs of jeans, the guy who helped me from outside(funny saying that) was really cool, and helpful!! I might of purchase a few more because dude was so helpful. read more

#BLM #BLACKLIVESMATTER #LEVIS levis citadel second level print shop employee needs training wanted to purchase Levi appron and add patches after choosing cartoon patches noticed a black lives matter patch got excited said we wanna get this patch he said this one we said yes the black lives matter patch he said no all lives matter. Well we really felt like he was trying to start a problem and offend us because he said it with so much passion. He made the situation so uncomfortable we left all the merchandise he lost Levi a sale I will never enter another Levi store if this is how thier employees act at a busniess your political or personal feelings are not appropriate hope he gets proper training this situation could have been worse then a bad rating read more

They have so many jeans, all the sizes. I am now only going to buy Levis jeans because the fit is perfect for me.I also have to buy a Levis button up, it's 100% cotton. Levis fan now. read more

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The sales lady was very helpful but when I got to thrle cashier that was a disaster. I was waiting for him to call another store to see if they have the size that I needed for the style that I desired he actually said to me give me a minute let me kill a line meaning he needed to make the lunch shorter even though there were two other cashiers I agreed well killing the line it took him 10 minutes at this point the store was almost closing and when he called one of the stores they actually didn't have in then he had the nerve to say to me he can't call or to other stores due to the fact that they'll be closing in a couple of minutes after my complaint he did agree to call one of the stores which did have it. he's customer service was terrible other than that I had an okay experience read more

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Yesterday, Sunday Nov28,2021. I went to the Levi's outlet store at 6pm, and the dressing rooms were closed! They said that due to having to disinfect them they have been closed for every black Friday according to the manager on duty.I attempted to try on my pants on top of my shorts, and he said, I could not do it either. I asked but I can try a jacket or a blouse on top of my clothes so what is the difference? He said, tops are allowed to be try on top of clothes but not the pants, because pants have to be disifeced because of the pandemic!!!! People are losing their minds, and using the pandemic as an excuse not to work. The rational that the supposed manager used makes no sense. Women now are walking with bras on (to each its own), not wearing blouses and it is okay for them to try tops on but I am fully clothed and I can't try my pants on top of my shorts. The manager said, I have 30 days to return them. I did not buy anything, I did not want to support the store, not that they care but it is the principle. If I really want to buy it and not return in 30 days, I could have purchased it and go to the Citadel restroom to try them on and if not a good fit return it. Which I think it defits the purpose of being "careful" because of the pandemic when the clothes goes out of the store and it is exposed to people's environment. The manager did not even had presentation, it was a man with a big black button in his ear that makes such ugly hole in his earlobe! And he is the one giving lectures about why I can't try on the pants on top of my shorts. read more

Only one star because I can't leave a zero! Ghetto fabulous store with zero customer service. The sale signs don't make sense and the staff will be more then happy to "look in the back" which is their private joke for not ever having what you need. I've been in the store three time and all three times have had issues. Instead, you may want to try Lucky jeans! Their customer service is always top notch. read more

Levi’s Outlet Store - Levi's outlet store - Women's Clothing Near Me - Commerce, California

The store itself is well stocked, well organized, and the displays are really well put together - they make me want to buy everything! The staff is extremely helpful, so so nice and they seem like they actully want to be there. I've never been sized for jeans before but oh my goodness, after they measured me and told me I should be wearing a certain cut, I don't think I will ever find jeans that can fit me as well as these. Prices are good for being levi's, they always seem to have some sort of sale going on. Overall, I love this store. They've definitely made me a loyal customer. read more

As of this morning, I weigh 192lbs! I lost over 138 lbs. I've gone through many pant sizes and I am emphasizing the tight pants. This year, I made a promise not to buy from Old Navy as I did so many times last year. Since I was at the Citadel, I had to go to a classic jean company called, Levi's. Located near the main road entrance and near Ruby's Diner, you'll find Levi's Outlet Store. If you haven't heard of Levi's, where have you been?! I had lost a lot of weight and I have some legs/thighs to show from the muscle underneath from all the fat that disappeared. Right away, I found some perfect 505 British Khaki Pants ($49.99). I was looking for jeans at first, but when I went into the dressing room. I thought I was wearing my birthday suit. When I checked in on Yelp, my fellow Yelp Friend, Orsolya D. said, "Women love tight pants." Hey, I love myself! There are ton of other Levi Originals, but it was just that one pants that caught my attention...and the girls that work there. Yeah, my eyes wander a lot. Well, hard work deserves some tight hard legs...lol. I couldn't find a rhyme. Well, I deserve a sexy, skin like feel every now and then. Next thing you know, I'll be forgetting to wear pants. Do you think I write too much? Well, you can call me a Yelp-O-Holic! read more

Sammy is the BEST! She really opened my eyes to how jeans should fit! She fit me and made sure i had the perfect fit for me! It only took me 22 years of my life to find the perfect pair of jeans! I am forever thankful! Thanks Sammy!!!! Definitely will come back for more! read more

Perla was very helpful during my visit to this store. She made sure I was finding what I wanted. She went upstairs a few times to make sure I had the correct item, recommend this location! read more

I've been here a couple times to buy some jeans and I've always had a good experience. They have a ton of selection and everything is organized really well. The jeans are cheaper (about $20 less) than getting Levi's at a department store. The staff is always super nice and helpful, always offering to help you look for a size. (Though they can be a little too helpful. Sometimes I just want to shop in peace.) Also the fitting rooms have an attendant so finds a room for you so you don't have to walk around and check which room is vacant like a creeper. It can get a little crowded at this store during sales and weekends but it's never too bad. This Levi's Outlet store is part of the Citadel Outlets so there's plenty of parking. read more

Great customer service in a nice clean store. Management was hands on and very helpful. Kind staff, what more could I ask for. Thank you again and again. read more

This place gets PACKED!! But for cheap jeans, I don't mind waiting 10-15 min in line. On Presidents' Day weekend, jeans were $40/each if you bought two or more (and you can mix and match men's and women's)!! Definitely a steal :-) read more

From the moment I waked in I was greeted with a friendly smile and was asked if I need help. From then on the customer service only got better. Every employee at this store was friendly, attentive and helpful. I was very impressed with the young people who work here and would gladly visit this store for years to come. Kindness and friendly smiles and helpfulness go a long way and this store does it right. read more

Just left the Levi's store and bought my self a load of pants lol NORMA was amazing best customer service iv ever got at a store. But I gave it a 3 star because of a girl named VANESSA she was so damn rude I couldn't believe it!!! After I had just spent over $300 she could of at least waited till I left but whatever I'm not going to let her ruin my day just be very careful with her don't ask her any question cuz she send you right to HELL!!! read more

Came in the store today couldn't find anything I was looking for until Genesis came to my rescue. She was able to find me the perfect jeans in the right sizes and she also went the extra mile to get my jeans in longer lengths. Thank you so much Genesis. read more

This place is my usual go to for Levi's jeans. The place has a very large selection for a good price. The Clearance section is a little on and off. Sometimes it contains stack upon stack of good quality and well priced jeans yet at other times, it slacks and there's only a couple jeans marked down. Worst, there's also days where's there's no clearance at all for the jeans. On the other hand, the staff aren't too kind but they're helpful nonetheless. The place is a bit messy though. Oh well, great place for great quality. read more

Seriously staff is great lol. I can't express that enough. Went with my girlfriend the other day and hadn't been in years to get jeans. All new styles and I had no idea what the hell would fit me. All of them were accommodating and respectful. Place is well kept up and organized so u can find anything you need. read more

BEST CUSTOMER service I have EVER received ! In particular CRYSTAL and JASMINE were so helpful and patient with my sister and myself they probably went to go get us different jeans while we were trying them on over 20 times and not one time did they seem annoyed in no way. I would have gotten annoyed with myself but they were so kind and helpful I'm definitely going back ! GREAT customer service ladies !!! read more

My first time walking into a Levi's store && the customer service was amazing! Miguel and Mariela were FANTASTIC!! They answered ALL my questions with no hesitation, didn't make me feel like I was bothering them and were very knowledgeable with their product. Thank you both for taking the time from the moment we arrived to the moment our visit ended. Great customer service!! Thank you so much for making the visit a wonderful one! read more

What an incredible surprise and wonderful experience! I certainly never expect prompt & friendly customer service when I go to the Citadel outlet, but was incredibly pleased with the team at the Levi's store. Every person I came in contact with from the changing rooms, to the floor, to check out was exceptionally friendly and helpful. Renee was wonderful to help me find exactly what size I needed and it was no bother to check in the back room when I couldn't find the size I needed on the shelf. What an exceptional team of young professionals who make shopping both fun & effortless!! read more

This is probably the worst customer service I've experienced in my life. I actually avoid coming to this store. I just left and a cashier raised his voice to a customer who thought got overcharged . The sale floor staff on the women side customer service skills are not professional at all. I hope this can get fix because I like Levi's and the sales this outlet store offers. read more

Great staff and great service. Was helped out by Josh and boy was he helpful. He assisted me and gave me great tips about fashion. Being a little behind in the fashion game I needed a helping hand by a josh. read more

Came in today to exchange a sweater I bought for a bigger size. And the customer service was great. They did not have the specific size I wanted but they searched for it through another store and were able to order it for me through them (that other store) . Although this may seem typical and expected I appreciated that they went through the trouble since there was a very long line. read more

I came here to return some jeans I ordered online & I had the best time!! The employees were all so very nice and helpful. I found the perfect pair of jeans in the fade I wanted. The cashier who attended me was really cool; I had a nice conversation with him. Will definitely be buying ALL of my jeans here! read more

This store has horrible customer service. I made a purchase 7 days before the items when on sale for a steeper discount. I asked a sales person and a cashier if they gave price difference they said yes. I went back in with the receipt but not the items and the rubber faced manager made a federal case of it. I didn't back down I knew I was right... even the cashiers said shes a handful! read more

Went in a few months ago to purchase some jeans with my wife. As fate would have it she was in the fitting trying on jeans while I sat in the little bench holding the bags. A worker comes in with a hanger he picked up from the floor in his hand and hangs it, next thing you know, supervisor or manager, storms in threatening to send him home. All because he put a hanger away. I felt bad for the dude. Being a manager myself, I know never to threaten employees. Not proper manager material. Horrible work environment read more

When my husband and I need our Levi's we come here and they have a great selection at great prices. It's pretty much everything you want from an outlet store. It's very organized and there is staff waiting to help answer your questions. They had his favorite 501 jeans and my favorite skinny jeans in the latest washes. Can't go wrong. read more

The service is always above and beyond.The store manager is on the floor working along with the other associates.The cashiers take the time to explain the sales.They are very patient.People don't understand that you have to buy in multiples to receive a discount or that discounts can't be stacked.Having been in retail management for years I know it can get old and boring explaining the same thing again and again.The store is always clean.All the employees are so willing to help.The Blonde cashier is always so friendly and quick with the jokes.The Cashiers always seem to have a great time while remaining professional.Which makes waiting in line pleasurable. read more

The prices aren't really any better than what is found at Kohl's or Penneys once coupons are applied. Do your shopping before you buy here. Been buying LEVI products for years; I know what I'm talking about. read more

SALESPERSON: Hymie nice handlebar stache. good lookin' out. I currently say no to graphic t shirts. wish they carried stuff from their Vintage and Made & Crafted Line read more

If I could give them no starts I would I went in there to buy pants for Black Friday and I took my daughter with me which you should know she is 2 months old I was not even allowed to go in the store because I had a stroller I was even more pissed off when they said u could leave her outside and then shop?!!!! R u kidding me ?!!! Will not shop there again. read more