Large and well-organized, two-story store. Many items are on sale daily, so visitors get a lot for their buck. The selection of shoes, clothing, workout gear, and other accessories is huge, and the store is always fully stocked. Service from all employees is FANTASTIC; they are all very helpful, hardworking, and friendly. This is definitely one of my favorite stores here at the Citadel Outlets. read more

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My son had a really scary incident here today when his Crocs got caught in the escalator. The escalator started pulling/eating up the front of his shoes, causing him to fall forward. Thankfully, he was able to get his feet out, but looking at the damage to BOTH of his shoes, this could have been so much worse. What bothered me the most was how the situation was handled afterward. The manager, Hilda, immediately put the blame on him by saying he wasn't paying attention. Look I was already embarrassed and Im sure my son was also embarrassed having to walk around afterward with both of his shoes completely chewed up in the front. He's a kid. He had just fallen, his shoes were ruined, and he was embarrassed and then to have an adult tell him it was because he wasn't paying attention just didn't sit right with me. I understand accidents happen, and I'm not claiming to know exactly why his shoes got caught. But I don't think immediately placing blame on a child before even reviewing what happened was appropriate or compassionate. They also didn't file an incident report. I'm extremely thankful my son is okay because looking at what happened to his shoes, I keep thinking about how differently this could have ended. I really hope management takes this seriously and uses it as an opportunity to review both escalator safety and how situations involving children and customer safety are handled. read more

Nike Factory Store - Citadel - Outlet Stores Near Me - Commerce, California

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I love this Nike Factory Store! This location at the Citadel Outlets is big. It's two floors and always packed no matter what weekend. They have such a huge selection of items at this location. The bottom floor is the Men's and the Women's section is the top floor. We came by on 4th of July so the deals and prices had more discounts. The staff here are all over the store to assist those looking for particular apparel or shoes. I've found great deals on tees, hats, bags, shoes and shorts over the years. This location from time to time has good Jordan Brand sneakers and Kobe sneakers at big markdown prices. We always make sure to check out Nike because we make find some deals that we just can't pass up. Nike Members can also use their accounts during check out. Great deals all the time! ( ^_^)b read more

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The Nike outlet store at Citadel is a great place to find bargains for shoes. What used to be $150 can be as low as $49 for a pair. They even have an additional 30% off on the entire wall. You can come away with several pairs of shoes. There's no way you could do this at their regular store since the shoes are very expensive but they are well-made. They received a four star rating due to Service. They have a lot of workers running around, but they are not quick to help anyone. read more

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Very friendly and nice staff. Major thanks to Kat and the manager named Hilda, they had amazing customer service and they helped me exchange my shoes without any issues! Im extremely thankful and grateful for their help! All the associates are down to earth and they value their customers! Will be returning to use my birthday discount. read more

This is easily the largest Nike factory store I've ever been to. The selection here at the time wasn't super great for adults (the way I judge this is if there are retro Jordans in the clearance section). But you can't judge the store too harshly for that, as factory stores by nature are a bit of a treasure hunt and can change completely from one day to the next. However the toddler section was the best I've ever seen. Ended up leaving with 6 pairs. Only reason I give this location 4 stars is how busy it seems it is. I probably waited 30 mins in line to check out. read more

Got handed a fake $20 bill as change, didn't notice till the next morning when the atm wouldn't accept it. Double checked it at a store with the light and marker and verified it was fake. Called the store spoke very calmly and was told very rudely and defensive that there was nothing they could since I couldn't prove I received it from them. read more

I don't know if people understand the impact that they can make in someone's life. I visited this store with my preteen and he just started a new school and I could tell he needed a boost in his self and the staff went above and beyond to make my son feel special! Thank you! read more

Great store! Some great deals! Men's on the 1st Floor and Women's on the 2nd Floor Pro Tip: Download the app and sign up for an account and save 15% on your first order read more

This is my favorite Nike store, it has a huge selection of Nike attire including shoes. The store is bigger than your normal Nike store and has 2 levels. The staff is always friendly, attentive, and polite. I enjoying shopping at this store!! read more

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Anthony Davis was very helpful & polite. Also assisted me with downloading the app . I was able to obtain an additional discount on my Nike Pegasus 39. The line in the store was long and was quick. Op:632015, register 6, 4/8/2026 11:59 was very nice, thanks! read more

I went to return shoes purchased online...they were ugly in person. The desk staff was great. Friendly engaging and knowledgeable. After I finished my transaction I decided to shop a bit I hit the clearance shelves. Everything on the wall was 30% off the listed price, great deal right?!?. I asked the floor staff for the final price on a pair of shoes marked $54 97. The first person smugly says it's $54.97, I respond "with the 30%? " He says, oh yeah take 30% off that price... I go to the second floor person and ask the price with the discount. She says, there's a sign with the price chart. I tell her $54.97 is not on the chart. She walks over to show me that it is.... She acknowledges that's it's not and says, they'll be 30something... I would have pulled out my phone and did the math myself, but my hands were full and the cellphone reception sucks. I sat my belongings down and ran the numbers, $38.48 with the discount. Good deal for shoes originally $100 plus...but the customer service killed my enthusiasm. I walked out without a Nike purchase. SMDH read more

This location has two floors and was so busy. It might be one of the busiest Nike outlets that I've been to. It's two floors. Mens is on the first. Take the escalator up to the second floor. You'll find womens and kids. I always check out all the sneakers when I'm at Nike. They really didn't have that great a selection for women. It might be due to the fact that they're so busy and all the good ones got bought. The prices were also higher here than at Barstow. read more

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Very convenient store & good staff. Especially BRYANT!! Very helpful knowledgeable & friendly! Good work Bro read more

Over charged by Nike. Paid $12.99 instead of Nike's suggested retail price of $12.00. No good. read more

Nike Factory Store - Citadel - Over charged by Nike. Paid $12.99 instead of $12.00. - Outlet Stores Near Me - Commerce, California

The Nike Outlet at Citadel Outlets is spacious, well-organized, and offers great deals on athletic wear and shoes. The staff is knowledgeable and helpful. I found excellent deals on running shoes and workout gear. A must-visit for sports enthusiasts! read more

Expand your plus sizes .. along with myself quite a few people were looking for expanded sizes aka plus size and there was literally only 1 Small rack . This is also the dirtiest Nike store I've ever seen and fitting rooms were filthy.. my sweater fell behind the seat and it literally got dirty . read more

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I shop here a few times a year for myself and my family. The prices are very reasonable and there's always a good bargain here. My representative is Francis. My son wear a size 15 at the age of 13 and she is a lifesaver. She made sure he had everything he needed such as size, style and fit. Thanks so much Francis for going above and beyond. read more

Nike Factory Store - Citadel - Kiks - Outlet Stores Near Me - Commerce, California

Horrible customer service and treated people differently. The tall male staff with beards ignored me and asked other customers around if they needed shopping bags. Would not come back read more

Love the area. Huge shop. 2 floors with so much merchandise. Free garage parking when visiting. read more

Nike Factory Store - Citadel - Outlet Stores Near Me - Commerce, California

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My biggest complaint here is how incredibly slow the checkout lines go. They're massive and just cheap along. Even when every register (upstairs and downstairs) is manned, expect it to take over 15 minutes to check out. When we went last, it took over 20. That's madness. If we didn't have to get shoes, then we would've just left and shopped elsewhere. It would've saved us time for sure. And speaking of shoes, here's my other complaint: we came here for a pair of shoes for our 3 year old. The selection they had for kids was paltry. We've been to several Nike Factory Stores and they've always had a great experience. However, this location basically just has one tiny corner of next to nothing to chose from. It was a total disappointment. I can't speak for the other departments of this location. But our experience from the selection of kids shoes to incredibly long checkout wait left us wanting more. We know Nike can do better. And I hope that we just came on an off night. read more

This was a awesome deal and also the person that help me was very friendly and helpful her name is Mariani after a other cashier was very rude and not helpful at all. read more

I had a Nike gift card given to me on my birthday so I walked into the store just to browse and see if anything interested me. I couldn't believe the wrap around line inside the store to pay for merchandise. This was a Thursday night and it was packed. I found a deal for some white and blue sneakers for under 32 bucks so I bought those immediately. read more

Nike Factory Store - Citadel - Long line on a Thursday 2022 - Outlet Stores Near Me - Commerce, California

Yay for a Nike outlet near me. They consistently have a shoe that I like at a decent price when I do go but usually the lines are so long...that is what brings the star rating down. There also isn't a lot of help on the floor. I tried to ask for help and the person helping was pretty clueless and admitted he had no idea how to answer my question. They are also usually out of the socks provided to try on shoes. It's pretty much a self-serve store. There are 2 floors with escalators to bring buyers up and down. The women's clothing and shoes are on the 2nd floor. Check-out is only on the first floor. read more

Shout out to Alexis for fulfilling a Christmas miracle for my kid! Nike Tech product availability was low, and lines were long as expected. But Alexis made it happen! Bless your heart and thank you kindly for your assistance! read more

I love me a great outlet store. I'm not the type who needs the newest model of the latest shoe, and I definitely don't turn my nose up at a good deal if something is "last season." Take a few minutes to browse this Nike Factory Store at the Citadel Outlets and you'll see why. I always get great deals here! However, because it is an outlet store, you must manage your expectations. Items here will be from a previous season and you won't find the newest models of shoes, clothes, and accessories here. Come here trying to find a specific item in a specific color and size, and you will likely be disappointed. Items rotate with the seasons, and sometimes there are only a limited quantity of items in particular sizes and colors. Browse the aisles of shoes, and you can't miss the great deals on the clearance racks! Prices are unbelievable during the holiday sales with added discounts and promotions. Tourists often come here and buy literal suitcases full of items, as the deals really can be that good! Service here has been consistently friendly and quick. Checkout lines are long, but the staff here is efficient. Don't be upset with them if you can't find exactly what you want. I will reiterate that it is an outlet store, and while they will have staples in stock year-round, many of the items here are seasonal and always 1-2 seasons behind. Buy that hoodie in June and that awesome tank and shorts in December and you'll be glad you did! So overall: -The good: Great prices on great Nike shoes, clothes, and accessories. Lots of selections on all of the above. -The bad: Don't come here looking for specific items or you might be disappointed. Items and stock rotate with the seasons, and no, there aren't always going to be items replenished from "the back." -The ugly: The store can be a madhouse during busy holiday sales, and you'll often find folks buying "unreasonable" quantities of items. Don't hesitate lest that item you really want get sold out the next time you try to find it! read more

I'm not happy I have not received my shoes I ordered for Christmas. Overdue on receiving them I still don't have them. read more

Love this store the cashier was so funny My dad loves to say jokes and she was just adding more . Went birthday shopping she combined my dad's discount & my military discount !! Can't wait to wear my new Nike's read more

So I can tell you I am at this location at least 3 times or more a month because for me shopping here is all about luck. I have to go in and hope I can buy something. The chances are slim because they almost never have my size and if they do I better get it or I'll never see it again. I never by shoes but clothes I sometimes have hope. Ok so weekends are the worse times to go but unfortunately the best time because that is when they usually have the best deals. If you do be there when the doors open. read more

Service is horrible. The cashiers stand around chatting wirh a long line in front of them.

Very great selection of large size shoes, above and beyond customer service from Natalie M. I had a great over all shopping experience at this Nike store. Great job!!! read more

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First of all I'm rating the store not the brand, I went to this store today, I bought 5 shoes and 2 shirts, they put my stuff in two bags, a bag with 4 shoes and the other one with one shoes and the shirts, I stepped out the door and I realized that I need more bags because it's heavy so went back and I asked an associate called J.T or T.J to give me some more bags but he refused and said that don't have enough bags! I'm wondering what kind of mentality this guy has?! Are you saving bags for Nike ? Or just want to show off ?! Anyway, I asked him about his name he just pointed at his badge in a very bossy manner!! Meaning that I don't care! The bag got ripped as shown in the attached picture! You must learn how to deal with the customers in the right way or just leave the store ! So mean ! read more

Nike Factory Store - Citadel - Outlet Stores Near Me - Commerce, California

Very disappointed with one of the members I'm not going to mention his name so I don't embarrass him, but I went in on a Sunday to purchase birthday gifts for my husband. I purchased him clothing, jacket, socks. I was specifically looking for two pairs of shoes, Nike dunks specific colors. They weren't at the store so I ordered them online with a guy and I asked them three times to confirm that he added both pairs of shoes. Turns out he only added one when the shipment have arrived. He was very nice and professional. I trusted him and something. I don't know why he didn't add it to the cart when I specifically said so yes that's very disappointing. Makes me not wanna go back and shop there. SMH I was also in a rush that day so I shopped it was smooth. Turns out that was disappointing. read more

This store has so much traffic coming in and out at any given time, and it operates like a well oiled machine. The customer service reps are friendly, patient and willing to take the time and make the effort to help each customer. I didn't feel rushed, the selection of merchandise was great. What I loved the most is that there was plenty of room and space to shop and try on shoes. Thanks for a great experience. Nice inventory as well, my shoe size is very popular and I found the availability a breath of fresh air. read more

Came here on Thursday night with my wife on 11-24-22 to find the store closed. There was a sign on the door indicating they would open at 7am tomorrow. No big deal right? Wrong. Their website states that they will be open at 8pm tonight. We drove from San Diego to shop this store and others. What a waste of time. read more

2018 Yelp 100 Challenge! 6/100 .... IF you're lucky you'll find your size! Came here to redeem my MVP card I got in December but.. it wasn't easy for me at all LOL This is what you'll find: - Unlike other Nike outlets/store this location does NOT have the size label clips on the hangers.. yes! you'll need to either look through each item to search for sizing OR you'll have to pull out the tag from inside the items... (total waste of time~ ugggh!) - Some items are displayed on the wall and the separate rack ... so IF you find something you but cant find your size... just turn around you'll see the same stuff LOL - Come early... this place got busy REAL QUICK (i came here exactly at 10:12am - right when they opened up on a weekend!) read more

Nike Factory Store - Citadel - Outlet Stores Near Me - Commerce, California

I like this place a lot I just feel like there should be more staff and the prices are kind of decent. I would definitely come here again though. read more

I was looking a particular shoe blush pink Nike model for woman. JT offered to help me and he went to the back to check if they had my size and they didn't. However he brought over the sister shoe. I didn't like it but he tried and even went to look for a different shoe model. He was so kind and attentive. He definitely knows what customer service is about. Thank you JT for being you. If you need help ask him. read more

Nike Factory Store - Citadel - Outlet Stores Near Me - Commerce, California

The store itself is very clean and organized regardless of how packed it can get. My complaint is with the people who work there- they don't say excuse me and they just cut you off when you're there to shop. RUDE- have more manners and don't be so ghetto. It's your job to help out people not to be rude especially when you are there minding your own business. Thanks! read more

The shopping experience on the floor at Nike Citadel Outlet Store in City of Commerce was great until I got to the cashier. Angie did not greet us with a "Hello", a "how was everything" or even a smile. Instead Angie, immediately showed her frustration by taking my tennis shoes out of the box with a mean and bothered look on her face. When she threw the shoes back in the box after checking that they were the right size, I told her to please be kind with the shoes and the box since they were a gift for a friend and I did not want the beautiful paper lining to be wrinkled much less torn. I only said this because Angie was being extremely blunt in her handling of the product. Visibly bothered by my request, Angie stared at me for a few seconds, said absolutely nothing and proceeded to now literally throwing the box with so much force inside the bag, making a louse noise on the counter. It was only obvious that she was now intentionally making it clear to me that she was indeed extremely upset with my kind request. After seeing her rude attitude, I held back and said nothing because my 2 young daughters (ages 13 & 15) were with me and I did not wish the situation to escalate. In a low voice I did say, "unbelievable" in hopes that she would see that I was indeed very disappointed with her service. I paid and Angie did not bother to say "thank you for shopping" or "have a great day", nothing came out of her mouth. Both my daughters picked up on Angies extremely rude behavior and as soon as we walked out of the store, they asked me "why did you allow her to treat you like that? She was was so mean to you. You did nothing to provoke her." I told my girls that it was obvious that Angie does not enjoy her job and that unfortunately some people do not have the capacity to service people with kindness and respect. Some people are not cut to be working in retail if they do not truly enjoy working with and for people, in this case customers. If a person does not have the touch to provide a good environment and be welcoming and courteous to customers, then they belong in the warehouse and not on the floor much less in front at the cashiers where they are the face and image of the company. I consider myself a very positive person and I want to believe that Angie was simply having a very bad day. Maybe a customer before me got on her nerves and I unfortunately paid the price. I don't now her reasons. All I know is that I did not deserve that treatment especially in front of my family. Truth is we all have bad days. However, I strongly encourage that these employees take the day off on those bad days, or take a break to regain themselves, and most importantly be reminded that they are there to make the Nike shopping experience a good one for all of us, including the staff members. A periodic training on customer service would come in handy as well to remind and encourage your employees to always treat customers with courtesy and respect. As a teen I worked at Carl's Jr. and later in my 20's I worked in retail and one of the most valuable lessons that I took from those experiences is that a simple smile comes a long way. Thank you. read more