Despite the not so pleasant experience with Desiree I would like to give a special shout out to Eliseo. His customer service is exceptional. He was very attentive to us and was always there for any questions. We definitely made him very busy but he always had a smile on his face. Ian the store manager I appreciate him also voicing my complaints. read more

Immediately I was greeted with a warm welcome and smile. The store was nicely lit, clean and organized. Everything was visible to see. Had just what I needed in stock. I paid a good price too. Better than expected. Awesome customer service. Everyone was very helpful. Everyone was professional. Everyone I spoke to or with were kind and wore a smile on their faces. S/O to Camila working the sales floor and Desiree at the register. Great teamwork!!! I love the vibes and service here. read more

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MK is a brand we're all familiar with. I brought my daughter here to choose a purse for herself, for all the hard work she's endured. Everyone in the store is extremely friendly and helpful. Being that this is an Outlet, the prices are crazy good since they're always having sales so I had to grab a couple more. Shout out to Adrianna who was very helpful while we shopped around. Definitely coming back to take advantage of these great deals!! read more

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December 20, 2025 @ 4:11pm Axel was amazing doing customer service, extremely helpful!! However, whoever cashier #855927 is, she was extremely rude. She packed all 7 bags my mom and I purchased for a total of $450 in ONE BAG. We had to watch other cashiers NEATLY PACK EACH bag and wallet for other customers while ours were just thrown in one bag. Upon asking her if we could get an additional bag to take out the large tote bag so our bag wouldn't rip, she completely ignored us and threw the bag on the counter top. We were able to get another large gift bag by Axel who kindly swapped out one of the small gift bags that we purchased for 10 cents. But overall the experience upon purchasing was extremely rude. If you don't like to work, please don't work in customer service. read more

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Came in after being ignored at Coach. We tried calling, etc., but nothing. So we left and came here to MK and walked out with two bags, one belt, a shirt, and a wallet. Thanks to "Ivan," who also answered when we called! And helped us through the store. read more

I ordered the Mina Large Suede Chain Shoulder Bag; this bag is beautiful and everything I was expecting. The sued is soft and the hardware is very elegant. I also ordered the Margot Platform Sandal; this shoe is so horrible. The buckle on the straps cut up both my ankles and it is the most uncomfortable shoe thus far. For the price and the Brand, you would expect a better quality made shoe. This was really a disappointment. Will not be buying anymore shoes from this brand. And since I wore them to work, I don't know if I can return them at this point. I am very disappointed since they look to pretty and feminine. The bags I will consider as they have improved their quality. read more

Michael Kors Outlet - The shoes a look beautiful, but they are so painful - Women's Clothing Near Me - Commerce, California

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Came here once, and it is safe to say I will never be coming back here again. Immediately was met with such rude and degrading looks by the so called managers. Asked for a price check from one managers and was told to just look at the tag. However, the younger workers were more helpful. Managers here seem miserable read more

The sales associate was good but LIDIA the "manager" was rude to my mother who works at MK warehouse. Idk if they don't get commission for the sales when it's a wear house worker but she didn't seem like she wanted to help. Rolled her eyes at my mother which is crazy. Just do your job and make the sale no one asked for that attitude. Again the sales person was great went above and beyond. But that manager Lidia needs to reassess her attitude. The purchase wasn't even big it was like 3 small things read more

When you have family visiting out of town and they want to do some outlet shopping, bring them to Michael Kors at the citadel outlet. They have alot of variety and the service is phenomenal. Make sure to ask for Marybel, she is wonderful. Very helpful, knowledgeable about the various products and extremely patient. Her great service made all of us purchase various Michael kors products. My cousins loved there shopping experience and all the help Marybell gave them . Loved her and loved their purchases. Great prices, great value, excellent service. read more

Michael Kors Outlet - Michael kors purchase - Women's Clothing Near Me - Commerce, California

Honestly I was not thinking of buying anything but this gentleman SEAN who was very attentive with us and helping us anyway he could, giving us the prices of each thing we asked for, made us purchase everything Thank you so much! read more

Came here with my mom for some Christmas shopping. I was in awe of all the beautiful purses and how they were displayed. I wanted to buy everything in the store. I was looking for a couple of gifts and wasn't sure if I would find what I needed. They have purses, wallets, belts, shoes, clothing and much more. I wanted it all. Lol I was looking in the men's section and found Daniel. Daniel was so helpful and went above and beyond for us. He helped us find certain sizes for jackets and also helped us with pricing. We ended up buying so much more than anticipated because the service was excellent and the prices were great. We ended up with a couple of backpacks, purses, and jackets. It was the best shopping experience at the Citadel. Exceptional service and exceptional quality! read more

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Had an absolutely wonderful shopping experience today. Jayson "with a Y" helped me get all my shopping done with honest suggestions and opinions. He wasn't worried about the sale. He genuinely carried a conversation that made me want to purchase what I did, because his customer service was excellent. If only more sales people, in stores like these, treated customers like he did. Thank you Jayson. You truly made my day and I hope to shop with you again very soon. read more

Shout out to Shawn always has a smile to greet you in men's department. Great attitude friendly and respectful. Although I don't agree in him not getting credit for the sales when helping an MK employee he always goes out of his way to help me regardless. Thank you for Shawn! 4/24/25 read more

Maggie the store manager is so rude and disrespectful. I had bought a bracelet at Los Cerritos and within a few days the diamonds fell off. I went to this location to see if they can take care of me. The cashier that was helping was so nice and tried to help out. But Maggie came over and she had an attitude from the beginning. She said there is nothing that she can do since it was used. I told her well yeah it is used but that's how the diamonds fell off. Then when she said she couldn't give me a return. I let her know that I was within the 30days and I was just asking for store credit to get a different item. And then she said that she couldn't do the return because they were in outlet and she walked away and completely disappeared. I told the cashier that she should have started with that and that she didn't need to be rude. And that I would be calling corporate. Horrible service from the manager alone. Everyone else was really nice. You just need to get rid of that manager. read more

Store is clean and there are associates that will help you. The prices are a bit confusing because the prices are the words at the top of each section. You can ignore the prices on the actual tag. Once you understand this concept then you will be able to see that the prices are really great. The hundred dollar bags are about $80. I also got a wallet for about $50. So it definitely has great outlet prices. There are lots of options in the store is fairly large. I didn't like that they wanted me to give them my email address while checking out. I declined but the checker kept insisting. I just kept declining until she gave me a weird look and gave up. read more

Loni is the best! Amidst crazy Christmas shopping she was so accommodating and went out of her way to be pleasant and helpful. Even as she was walking around to show me something she was wishing people a happy holiday. Not easy with a bunch of impatient shoppers! Natalie was also great too and the ladies at the register in the men's section. Kudos to them! read more

Your first mistake was not listening to my question before rudely interrupting me. Your second mistake was offering something you couldn't actually accomplish. The lack of attention to detail and connection with your customers is terrifying. read more

Went there today to make some last minute purchases for xmas. The floor staff were wonderful, all of them asking us if we had questions or needed help. The cashier who helped was wonderful as well given that they were extremely busy. Unfortunately we were talking too much to the cashier that we forgot to get the receipt from her. We called the store later in the evening to try and get a copy. Edgar & Melissa helped me get a copy. They were very patient with us and got us a copy. We really needed the itemized copy and they made it happen for me! Thank you so much! Definitely will return and would recommend! Happy Holidays guys! read more

I came in today to return a wallet I bought 2 weeks ago but the woman at the register said they couldn't accept it because it was "used", even though the wallet was in perfectly good condition and has been nowhere but sitting on my desk. With this logic, you're telling me that every product that leaves a store and sits on a table is used?? She also said they couldn't accept it because the wallet had "dust" on it. I was literally baffled at her response, like ma'am everything collects dust after a week or 2 no matter what you do. That doesn't mean the product isn't still resell-able. Half the products sitting on the shelves in the store probably have dust. read more

Moved to the front side by the parking lot in 2014. Better location with longer lines. The sales staff here are very pushy and suck here. Two staffers that helped out couldn't use the calculators(dumb). Quoted Wrong discounted prices. Not a huge store but better location than before. New clean store with pretty good variety of purses. read more

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It was such a delight to meet Annabel, one of the assistants in the store. She spent extensive time to help me compare purses at different styles, colors and price points. To my delight, I found a handwritten card after I got home. What a lovely experience! Thank you Annabel! read more

Michael Kors Outlet - Women's Clothing Near Me - Commerce, California

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Went to return something on Saturday November 25th and after waiting in line to get into citadel & into the store, even waiting in line inside the store, I was told that they were not accepting returns. The girl said they were not taking returns or exchanges because it was very time consuming. What about all the time it took me to get there (about 1 hour)? If this was your policy then you should make it clear and not wait for people to be waiting in line. I am very disappointed in this store ahead of time so people don't waste their time. I specifically came to make this return and now I wasted to much time for you to turn me away. I will not be purchasing anything else from this store! Horrible place! Go to Kate Spade instead!!! read more

I will no longer be shopping for any more Michael kors items in retail stores or at outlets. They jack up the price, put up a sign with x% off and calling it a sale. Their deceptive business practices lead consumers into thinking we're getting an awesome deal which in reality, we're not. They apparently did not learn anything from a $4.5 million class action lawsuit in 2015. Such a shame. Their quality has also gone down. Michael kors is not worthy of any more of my time and/or money. Deuces! read more

Michael Kors Outlet - Raised the price and called it clearance. - Women's Clothing Near Me - Commerce, California

I was invited to come to shop for a early Black Friday deals. As I entered they gave me a coupon for extra discount(attached) , which said 70% off the entire store, plus an additional 20% off handbags, wallets and mens leather goods. So i decided to look around as the whole store was 70% off, spend 2 hours shopping. All the workers were very nice and polite, smiling and asking if anyone needs help, offering coffee and snacks. At one point i heard a manager bitching to a customer about another customer :" i told them, i am not racist, none of my workers are racist" .. I thought wow, bringing drama to work, unnecessary and unprofessional. But just brushed it off and continued shopping. Picked out a nice sleeveless jacket and went to the register. At the register presented my voucher, expecting 70% off on the jacket. I was informed by the cashier calmly and politely that clothing is only 60% off. So i decided to clarify the voucher that says 70% off the entire store. She went to check with a different co worker. They said that 70% +20% is only on leather goods. At which point, manager that was standing at the other register jumped in the conversation. Loudly announcing that I need to read carefully and I can not get 70%+ 20% off. I said: That I dont want 20% , I just want 70% from my jacket as its advertised. On what she replied to me : No because 70% of our store is leather goods. I said: Okay its misunderstanding, for next time, it needs to be rephrased or explained at the entrance. She angrily responded: There will be no next time, its one time deal. At that point I no longer wanted to discuss anything with her, as I was trying to calmly discuss this issue and she wanted to argue and create the scene in front of other customers. I spent 2 hours at the store to figure out only at the end that they dont honor their advertised discounts, so had to leave empty handed. I leave 2 star review because all the other workers were helpful, polite and always smiling. However the manager seemed all over the place, stressed, annoyed and not welcoming. I understand that Black friday is a stressful event for all the retail stores, but if you cannot handle the stress, you shouldn't be working it. read more

Michael Kors Outlet - Extra discount coupon - Women's Clothing Near Me - Commerce, California

Would not sell display item. Misleading display. Rude customer service. Sales people were not helpful. Okay

I'll start off with giving a shoutout to Jose for his amazing service. He was very friendly and attentive. Now, the reason I'm giving a 1-star review is due to the very poor service provided at the register. Long story short, there was a 50% sale going on around the store, with an additional 20% off on top of that. I saw a nice polo I wanted, and headed to the register to checkout: when I get there, the price that it was ringing up at was different from what I had calculated. When I brought it up to the lady at the register, she replied in a snarky tone and said, "It's because of taxes." Price was ringing up $20 more than the advertised price, so I repeated to her that the price was different from what the signage advertised. She brought a manager (I assume?) over to assist me, and she had the same snarky tone with me. She proceeds to tell me that the polo wasn't part of that sale, that it only was applicable to backpacks. I repeated what the sign said one more time to her, and she straight up asked, "Do you want to buy the shirt or not?". After that exchange, I ended up walking out. I understand that everyone has bad days, but their attitude was very unprofessional and rude, which is not what I think of when I think of Michael Kors. The best advice I can give to you: go to another Michael Kors. Maybe their service will improve if you hit their commissions. read more

I have had the worst experience of my life buying in this store I spent a considerable amount on items for my husband and myself and unfortunately they did not help me they gave me the worst service and apart from that the managers in charge did not even try to help me with a damaged item.., I feel abuse bc they keep my money and the damage item. read more

I enjoy going to the outlets especially MK store. They give you the best customer service. The minute you walk in the store they greet you with a smile. They make you feel very welcomed. I was approached today by an amazing sales associate. Who was sensitive to my need and gave me excellent customer service. I couldn't spell his name so I posted his pic Thanks MK read more

Michael Kors Outlet - Women's Clothing Near Me - Commerce, California

Worst customer service. I drive twice here in 2 days just because of they admitted the 20% off discount with Alipay coupons. First night I was kinda late when I want to checkout. So they told me to save the items until the second day, because Alipay only work until 9:00pm The next day, I came over again. Another worker refused to scan the valid coupon. She said the items are not valid for their policy. I asked her why did your other workers said "yes" yesterday? She said, if you checked out yesterday, you would might had the 20% off. I was like, is this a most ridiculous answer that a big brand store told to their customers? Your stuff told me "yes", that's why I drive here second time. You guys are wasting my time, right? In addition, I have the valid coupon but they refused to scan? I guess the coupon is working, and they know that. But they don't want take the risk to "lose money", even if they cause troubles to the costumers. I will never expense in this store again. Even though my family pretty love this brand. I am so frustrated with their words and behaviors. We have a lot other MK stores in California. And Coach is also much more friendly to buyers. We have a plenty of other choices. read more

This place used to be my fav one , but lately everything changed. I bought a couple of items for Christmas presents over here in November 28th. Namely 2 tote bags, 2 cross body bags, 2 wrestlets, and a reversible belt. The store was about to closed , so I hadn't a chance to check everything out right away. They sort of gave me 20% discount , and I really appreciated that. But , it turned out that they charged me for an extra belt and one more purse. So technically I didn't have any discount. I found it out only in a car. I called them right away, but the voicemail said the store was closed, so I left a message. Next day I gave a call again, so the manager assured me that I just needed to come and they refund me money. I came to the store with receipt and all my purchases, so it took me about an hour to explain everything again. Eventually, the manager ( Den, May be Dany) told me that they need to check camera. Probably they checked it and refund me money for the belt. I was satisfied, but today when I looked back to the receipt I found this extra purse. Guys, I know you are pretty busy, but charging people for nonexistent stuff is immoral and unfair!!! Just think about how many customers just trust you as I used to do or can be less attentive... I want my money back!!!! I wish I could give them one star, but it's impossible. At least the manager deserves this star, he was super professional. Hopefully, they rich me back to discuss this issue. And folks don't be deceived by those discounts when you grabbed all bunch of stuff, you can be double charged. read more

Michael Kors Outlet - Receipt I was charged for 9 items - Women's Clothing Near Me - Commerce, California

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The worst shopping experience we ever had. They did the price wrong. Then we were trying to go back and get our money back. But the manager there was yelling at us about half an hour. She said, " we are closed right now, come back tomorrow". I would not have time to come back tomorrow. If you guys do not make that mistake, we would not have to go back for price adjustment. Will never come back again. Will not recommend anymore to come if you do not want to destroy your happy weekend? Cannot believe this kind of woman could be a manager here. She is not here to help you. read more

Just visited today and it was very busy and chaotic. I heard a sales person admonish a shopper because her bags hit and knocked a purse over. It was not the typical MK experience at all. Midweek and midday and no one asked if I needed assistance? Normally I love shopping there but I can't say I that was my experience at this location. The clothes and bags are fantastic but customer service was hugely lacking. Granted this was at the citadel location. read more

First of all the store was not overwhelmed to excuse themselves for the following : I was looking for a good sized bag for my fiance, we have purchased more than a few times without confronting this bad experience. As i needed some questions answered, I attempted to ask a young male sales person for help and was totally ignored, gave him the benifit by approaching him again thinking he didn't hear me first time, but to my suprise he ignored again, on purpose mind you. I reported him before i left but guy at door just shrugged and said goodnight, wow no concern whatsoever. I figured I should make a complaint at corporate but wrong, their reply was pre written and suggested that i go back and get store address and names of employees, HELLO! didn't i just informe you i got totally ignored? Never again. I was wondering why people go in take a pic of tag then purchase on Ebay. read more

I stopped by to buy my wife & mom a mother day gift. They were so busy that it was a 25 minute wait for me to even get inside the store. Once inside it was a bit chaotic since there's so many people trying to purchase the perfect gift. They staff is really helpful. I had about 5 ladies help me with my purchase. A week later, my wife & I came back to buy my mother in law a gift as well. Once again the ladies were really helpful and friendly. We quickly found the perfect gift for my mother in law. I also ended up buying my wife a wallet to match her purse which I bought for Mother's Day. I tell you this girl is so spoiled. read more

Michael Kors Outlet - Mother's day gift for the one who brought me into this world. - Women's Clothing Near Me - Commerce, California

Horrible. We spent a small fortune here and you'd think a purchase like that would would at least garner a decent level of customer service and attention. The cashier took nearly 40 minutes to complete our order at the register. Yes, 40 minutes. It took ANOTHER 30-40 minutes for the staff to get the items ready. Even when we politely requested twice that we are in a rush and needed to head out, the cashier ignored us as her pace didn't change in the slightest. I was able to make a trip out to the Starbucks that had it's own line of 10 people and back, and the cashier was STILL taking her time, ringing up our order. The other staff in general here have an air of cattiness and seem to show no concern at all to customer requests. We were asked "How can we help you?" by about 5 different employees while not actually be helped at all. We were told a flat no by nearly every request we made. Not quite sure what "help" they are looking to offer here. Unless you're okay with rude employees, slow customer service, and disregard to concerns and requests, please save yourself the headache of coming here. read more

I'm so happy I came in today and luckily bumped in to Lani she was super sweet to our baby boy and as first time parents it makes us feel good , and idk if that was a sale technique BUT she and the staff were very welcoming , I came in to look for a crossbody bag , I had my eyes on one and grabbed it , and Lani gave us a 20% discount aside from her great customer service . Thank you ! read more

Horrible/appalling experience today at the MK store! I was checking out some purses and decided to reach to the one on the top shelf that had the strap/handle already out. When someone behind me starts yelling like crazy for me not to take the purse off the top shelf!! She was yelling so loud it caused a scene & made everyone around look which was so unnecessary let alone not to mention the embarrassment it caused! The employee was a older female Asian with long black hair--I don't know if she was some kind of manager or just a regular employee because she was carrying all kinds of purses. I can't imagine how she treats other MK employees if you belittle and talk to your customers in this type of fashion! I'm thinking she had to be some kind of manager because the salesgirls seemed scared of her. Mind you, I spent several hundred dollars at that store & was made to feel like a child who shouldn't touch anything on the top shelf! I think next time I'll take my business to the Coach store since their employees know how to treat a customer!!! MK should train their floor people about customer service!!! Would rate this experience as zero if I could! Only regret is that I didn't get that RUDE female employee's name! read more

To be honest, I'm a touch surprised at all the negative reviews on this location. My husband and I have been here several times now, and never once have we had bad customer service. I'd say that there are almost too many customer service reps in the store when we go and we are greeted several times, but if you tell them hello and that you are just looking, they pretty quickly leave you to shop at your free will. They have days where they offer better discounts, so be on the lookout for that cause you can get a pretty good steal! You could easily get a $300-400 bag for roughly $90-$150, which is pretty good for a designer bag... They sometimes have a wait outside, which several of the high-end stores at the outlets do as well, so that's no biggie. We've never waited more than 10 minutes and it's holiday so who doesn't expect a line? The store itself is always really clean despite the number of customers passing through it and they change up the stock pretty regularly considering that the bags are there as a last time opportunity to buy - and once they are gone, they are gone. Overall: A Good location, nice people, watch for double discount days and get a steal! read more

Chris Kilarjian Chris Kilarjian 1 review 2 days agoNEW So yesterday night my mom went all the way from pasadena to Michael Kors in Citadel.. she was already in store when trying shoes and she asked for half size bigger and they told her the store is closed and she had to come tomorrow. Are your employees tired of working or cant wait an extra minute to do the sale! Very poor service by unexpected Michael Kors. read more

Nobody ever advise you items cannot be returned!!!! just fine prints behind the receipt. When I was trying to go thru the door guard, that door guard just said "no return, no refund, no..." read more