The optometrist here was very accommodating and helpful. I asked about Tom Ford frames and the sales team just pointed me in the direction of the frames, but they weren't helpful. They said they did have frames in a catalog, but I have no idea if they fit my face. I know they can use measurements to determine if frames fit, but no. I wouldn't go back and the only reason for 3 stars is because of the optometrist. The Lenscrafters location in Macys at the Biltmore are very helpful. Try them. read more

Scamcrafters is what you should rename this place to. First charging triple what insurance says you are to pay for an exam! Second turning away someone who drove 45 min out of their way to come to your store because they missed the 5 min window. Do not recommend read more

Loved everything about my experience from Dr.Cappi's excellent demeanour and eye exam to Vanessa's stellar taste and expertise. I felt like a woman who learned they were wearing the wrong bra size, I learned so much. Even more so when picking up my new glasses, Mauricio was so kind and knowledgeable. Thank you LensCrafters team! read more

LensCrafters - UV coating on some fresh new Ray Bans. - Eyewear & Opticians Near Me - Phoenix, Arizona

I called at 6:24 to just ask for a status of where my glasses order is at. Which would've taken maybe 2-3 minutes at best. A rep answered and said "can I place you on hold?" Just to keep me holding for 15 minutes, past their closing time just to not answer a question even though they were open for another 6 minutes. Extremely unprofessional and rude. read more

Went to this location for an eye exam, which my vision insurance covers 100% with no copay. Signed in for the appointment and was told that I would have a $29 copay because this is a "comprehensive" eye exam and that was not optional. Clearly so they could make a claim on my MEDICAL insurance. I walked out. I just needed an eye exam. The money grubbing is real y'all. Beware of this location & DNA Eye Group in particular. There are plenty of other places to get your eyes examined, and plenty of online places to actually order your glasses/contacts. Disgusting business practice. read more

Worst customer service, walk in around 130pm on 02/01 to get new glasses. Never got greeted, some workers just had finished with customers. They seen me and walk away. Waited for a got 20 minutes, and never got help. Other people that kept walking in they got help right away. read more

i took my glasses here to get them adjusted and when i received them back, my glasses were completely warped and my frames were bent, causing them to be uneven and form a "v" shape on my face, opposed to the flat frames i brought in. read more

I had an expensive pair of sunglasses that has had a bent frame and missing screw for 8+ years and finally made time to see if I could pay someone at LensCrafters to fix them and replace the screw. To my upmost surprise, the store manager Maddy, asked me to wait for a few minutes. She came back in five minutes, we sat at a desk, she was able to fix the frame, replace the screw, and clean up the sunglasses to look brand new. I asked how much I owe her for this service and she said this was a free service they provide and to come back anytime I have any future issues with the sunglasses. Maddy was so kind, wasted no time to help me, and left me excited to share how great LensCrafters is to my friends and family. Maddy is the store manager in Phoenix, AZ at the 1919 E Camelback Rd location if I remember correctly! read more

After reading many reviews online I decided to skip the negatives on this particular LensCrafter locations and against all my human fibers I decided to book an appointment for my husband and myself online. Boy oh boy was I completely in shock when we visited. (((READ ON!!!))) The last time I visited this location was over 9 years ago. Upon walking up, I noticed a complete change of venue. All the glass windows allowed the sunlight to dance with each lense inside and the store including the restrooms were extremely clean. I was amazed at how this store was vibrantly lit up with a very serene and cozy atmosphere. HEADS UP: I learned the previous person in charge no longer held her position and 98% of the staff was replaced with folks who knew how important customer service is. MY RECENT VISIT: My husband and I both got our eye exams by the on-site optometrist. Thereafter we both ended up picking out our favorite pair of frames after 45 minutes of browsing. We spent a good chunk of money and the best part was the sale rep wasn't pushy. He was patient and allowed us to make every choice necessary for our lifestyle. Our glasses took about a week to receive and they were perfect! The Associates are kind, helpful and knowledgeable about their product. They are great at answering questions and listened to our particular needs. BRANDS: This LensCrafters has an awesome catalog of name brand glasses which include Gucci, Prada, Versace, Burberry, Tiffany, AX, Ray-Ban, Oakley, Cartier, and Many More. Some of the cutest frames also are available for kids/toddlers. HERE ARE SOME THINGS TO KNOW: LensCrafters accepts various Insurances including VSP, Aetna, EyeMed, United, Anthem and several others. They also accept AAA and AARP and are currently offering great incentives and discounts. Store hours at this location on Camelback are currently: Mon-Sat 9am - 7pm and Sun 11am - 5pm Schedule all your Eye Exam needs between 9-5pm - All scheduling can be completed on their website for convenience. QUICK TIP: Lens lab can replace missing screws and offer free adjustments for the general public. This includes tightening or lightly bending frames to fit your face. OVERALL: As an avid shopper/spender and a real Yelper, I 100% recommend this LensCrafters location to all. read more

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I loved it here, with my job taking over a new insurance, my network changed. Len crafter were on that list. I was a little nervous being that I was so comfortable with the other people I've been working with for years, but I must say that the employees here are so awesome, friendly and welcoming! Most importantly they are going to help you get the best deal! I can see why everyone so on point, leadership from outside looking in looks healthy and fun and clearly contagious! Loved my glasses!' Never had so much compliments. read more

From the moment I walked in, the lady at the front desk was very welcoming (I believe she was the store manager or assistant store manager) and the gentleman who checked me in was also polite and helpful (getting my information). My appointment was scheduled for 1:30 p.m., but I wasn't aware there would be a wait. I had a 2:10 p.m. telehealth appointment that had been scheduled well before this eye exam, so I was mindful of timing. Unfortunately, Dr. Katie didn't see me until around 2:15 p.m. When I mentioned that I had another appointment that I might have to move, she seemed frustrated and asked if I wanted to reschedule, as if it were my fault for her delay. I told her no, since I had already paid, and instead I had to move my telehealth appointment. During the exam, she spoke very quickly and rushed through the process, which left me feeling uneasy. I'm not sure what was happening on her end that caused the delay, but I hope things improve for future patients. After waiting so long and being made to feel like the inconvenience was mine, I honestly don't know how to feel about the whole experience. But the staff before her I can genuinely give them 5 stars. read more

I arrived for my scheduled appointment and was checked in by the front office staff. The receptionist was neither overtly friendly nor rude--just monotone and strictly procedural, which was acceptable. I presented my ID, medical, and vision insurance information. After I sat down to fill out my initial paperwork, I began to overhear the staff attempting to verify my insurance, Avesis. It quickly became apparent they were experiencing a major technical failure with their electronic system, which they use to check eligibility and benefits. I heard them call other clinic locations, but the system remained faulty, pulling up benefits inconsistently for one person and not at all for another. Despite my absolute certainty that my insurance was active, the receptionist called me up and stated that since they could not successfully verify my eligibility and benefits through their internal system, I had two options: 1. Reschedule the appointment for a future date, hoping their system would be fixed. 2. Pay the full cost of the visit, and they would provide an itemized receipt (a superbill) for me to submit to Avesis for self-reimbursement. I attempted to provide a simple solution by offering to show my active eligibility on my personal insurance website, as I had checked it before arriving. The receptionist immediately dismissed this, stating they were required to obtain verification through their own system and could not rely on patient-provided information. The critical failure in this situation was their refusal to employ the standard industry contingency plan. As a former front office receptionist, I know that when the electronic system fails, the next step is to call the provider services number printed on the back of the insurance card. This phone call only takes a few minutes and yields a definitive eligibility confirmation, which is all they need to fulfill the visit and accurately bill the co-pay listed on the card. Instead of accommodating a paying patient whose visit was otherwise valid, they chose to rely on a broken system. They defaulted to making me reschedule or pay full price because of their technical difficulty, demonstrating an excessive, almost ridiculous reliance on the online portal. They had two avenues to verify my benefits and chose to use only one, even after it failed. I declined the offer to reschedule. My decision was based entirely on their lack of professional accommodation and unwillingness to take a basic step--a simple phone call--to ensure I was seen and to honor my scheduled appointment. Their prioritization of their rigid, broken procedure over finding a fast, simple solution for the patient was unacceptable. read more

Dr. Nez was great as was the rest of the staff. Everything seemed professional and it felt like I was getting quality care. I would definitely come back for another eye test. read more

This office is awful. When you call you can't get to the person you need. They coded my visit wrong that is preventing me from using my insurance benefits this year. The sales are is fine but don't go to optical area! read more

I came in this afternoon for an eye exam and to pick out a new pair of glasses. Everyone was extremely nice and very helpful. I had the pleasure of working with Madeline and she helped me pick out a great pair of glasses. I'll be back the next time I need a new pair. read more

This location is connected to the chandler location, so if you get contacts be aware you're gonna have to drive to chandler after 2 months to get your prescription. I was not aware and want you all to be aware of this. read more

Great hospitality, clean, friendly, quick and easy. Always coming back to this location!

I had an amazing experience at LensCrafters, Camelback Road, Ste B2, Phoenix, AZ location. Entire staff is very professional and helpful. My heartfelt thanks and Kudos to the eyewear consultant Jennifer Doan for her exceptional service. She went above and beyond to offer the very best care that she could. read more

Felt rushed and neglected by the optometrist Dr. Freese for both my initial and follow up contact lens appointments. DNA office staff candidly forgot to advise the follow-up appointment could only be kept with same optometrist from first the visit. While I can appreciate LensCrafters' ability to keep pace with their competition by using the newest and latest machinery. I cannot sit well with the fact that according to the same optometrist that I saw(not by choice) on both my Sunday visits had the courage to insist that my latest prescription of -1.50(L)eye and -1.25(R)eye had DOUBLED within the 1 year and some months since my last eye exam. But she kept the momentum and sent me home with the new prescription strength of -3.00(L) and -2.50(R). Which is double my last prescription that had barely reached a year and a half, if that. During the initial visit everything seemed well and dandy with the tech who started the process for basic measurements and images of my eye. It wasn't until I sat down in front of the phoropter and met with Dr. Freese that my appointment began to feel much more dense. She walked into the room, didn't introduce herself, she greeted me by name, which she pronounced incorrectly. I greeted her back, and properly introduced myself with the correct pronunciation of my first name, as anyone would. Normal. She was silent in response to that. She proceeded to do the usual 1. Or 2. As she flipped through the slides. Mind you I'm a contact wearer so I was asked to remove my current lenses for this procedure. So as my bare eyes are trying to adjust to what I'm seeing through this phoropter. I could not decipher if any of what I saw was actually clear enough to tell whether or not slide 1 or slide 2 was in any way more distinct than the other. She rushed through the slides. I could not keep up with her pace as she flipped through these things. I did the best I could to determine what was clear and what was worse. I was sent home with a prescription double my last strength. After two days of trying to get 'adjusted' to this new prescription, I gave up. I called the DNA office and requested a re-evaluation. Which I directly explained that the optometrist rushed through the exam, provided an inaccurate reading, and that I found it extremely farfetched that my contact prescription could double itself within 1 year. I requested an appointment for a different day of the week since I was busy the following Sunday. Apparently you can only see the same optometrist for a follow up. Which I did not need a follow up. I needed a new exam appointment. I wanted to visit with a different optometrist, literally anyone else. They said they 'booked' that appointment for Tuesday but when I showed up on the Tuesday. They couldn't find my appointment. Somehow it had been put for that following Sunday, with the same lady. Since that's the only day she works at this location. What a complete failure on their part to mention something that important, and total waste of my time. Once that Sunday had come around. Same inclination from Dr.Freese. She even argued with me about the first visit. She felt so inclined to say that my last years prescription 'works better' for me than what she provided. "No doubt" it works better I can actually see with that strength. It felt like she wanted to be 'right' when I explained to her that her prescription for me was completely off. Same thing on visit #2. She rushed through the slides didn't give me enough time to see if there were any differences between them. Resulting in another misread and inaccurate prescription. She then tried to say my prescription changed again to -2 point something in one eye. And -3 point whatever in the other. Bottom line___ Do not make your appointment with this specific optometrist unless you're okay with her poor 'bedside' manner. She will rush your visit and show no remorse for any mistakes that she very well could prevent from happening. I hated working on Sundays too, so I switched my profession, js read more

So a patient in pain does not merit any special treatment.... By special treatment I mean we have been waiting 1 hr, so far, beyond a SCHEDULED appointment time.... And we are still waiting. I'm going to buy this place a big @$$ clock to hang in here so they never lose track of time again. This is absolutely ridiculous. I have called another eye doctor who had an appointment for her. This place has 10 more minutes to decide if they want our business, today and going forward. Oh yeah, they don't file for insurance here either. read more

Forced upcharge for retina scanning. We refused the retinal scan and they said they would not do a standard annual exam without it. The upcharge was not covered by insurance read more

Dr.Ouk was fast and efficient. Gave me all the information I needed. This is the fastest appointment I have ever had but it didn't not feel rushed, we just got down to business and no silly waiting or extra tests that feel redundant. I would definitely recommend this store! read more

I ordered my glasses on April 9th. I was told they would be ready in 10 days. It has been about a month and I was just told that I will have to wait yet another week to get my glasses - if they arrive at that time. Anywhere else, anywhere, I would have already received my glasses that I paid hundreds of dollars for. Now I have been told that LensCrafters has had to send my prescription to an outside laboratory? Why? Aren't your in house laboratories good enough? I don't understand what is going on here. I have now received multiple answers from various employees and corporate representatives. The first time they were late I was told that they had been broken during shipping. They didn't need an outside laboratory then? Or is that just something that is told customers to shut them up? Nevertheless, I feel that I am getting the complete runaround here. Most recently I was told that they will try to "re-order" the glasses to try and "push the lab through". If that doesn't work, I was told that I could come in and get a refund! Really? I would love to be able to see properly, but it's now looking like I might have wasted over a month of time, paid hundreds of dollars and will have to start the process somewhere else all over again. Despicable. read more

2 stars because Dr. Black and staff were good. Otherwise, LensCrafters is the epitome of why Brock and mortar business die in the shadow of online sales. Basic, over priced frames, lack service and slow turn around. I could have taken my script, uploaded it to Warby Parker and had the frames back in 5-7 days total. Instead this store dodged the turn around question long enough for me to give them money only to state "7-10 BUSINESS DAYS". So not only are they slower AND more expensive than online places, they also never got around to notify me that mine were ready. But hey, what's 12 business days between friends right? I WILL be back to see Dr. Black for an eye exam, but never again will LC get my money. 2 stars only because Dr. Black and staff. Don't buy glasses here. The service is slow, lackadaisical and apathetic. Not to mention expensive. There are online companies who do good work, better, faster and cheaper. That's the way to go. read more

Beautiful remodel and great selection. Customer service is lacking. I walked in and no one said hello or offered to help. They were standing around and or sitting at a desk. After 10 minutes of looking around I went over to them to ask for help and their response "oh, you need help." I have been coming to this location for years and this is the first year I can say service was everything but 5-stars. read more

Brittany, as the store manager you should be aware that Ryan is very poor at communicating with customers. He is not only overly defensive, when a customer has a complaint or problem he shows zero empathy and treats them like they don't matter, and like idiots. I strongly suggest you train him to be more empathetic. In addition, your customers should be told in advance that you will not stand behind your product if they are left in their cars. Many people who use glasses to drive would not know or expect this. Paying $400 for something that is not covered because of something people are not told about in advance is wrong, and border line unethical. I'm warning people here, but also communicating this way because you don't offer a direct voicemail or access to the store management read more

I am shocked after reading the most recent reviews of this location. Overall every encounter with the staff to include the in house optometry office located inside this Lens Crafters was very pleasant. I called in to make a last minute - same day appointment with the optometry office and they were more than accommodating. When I arrived I was checked in promptly and didn't have to wait long. I was then geeted by Technician Jacob who was very knowledgeable and friendly which made a great first impression as I was initially apprehensive to visit another Lens Crafters after my last experience at the 75th Ave location. (They wanted to charge me a $29 fee for a "mandatory" exam separate form the normal one) this location also offered this exam but as an option. Jacob did a great job at explaining it to me but was not pushy about it when I declined, which I really appreciate. Dr. Black was also very friendly and knowledgeable explaining every portion of my eye exam with fine detail and offering advice as to what might work best with my current insurance plan. Finally Niko helped me choose a frame I was comfortable with and even went out of his way to look in the system and try to help my find the frame I chose in the color I desired. Unfortunately it was nearing closing time and all of his co-workers had already departed leaving him to close by himself. I was near to completing my purchase and order when a few customers showed up to pick up their completed orders and Niko had to break away for a few minutes at a time attempting to balance his time with them and myself as best as he could. I am pretty understanding and give him props for handling the situation and keeping his composure so well, I was just bummed that it took a few minutes longer to complete my checkout process rather than if there was another employee present to help him out. It truly takes away from the level of personal experience for the customers when you have to break away to tend to another and it makes you feel as if you are being rushed. (Currently working in the Sales and Customer service fields this isn't something we would practice at my company.) read more

Been going to LensCrafters for years now and I have decided to leave a review. This place is amazing Dr Ouk the optometrist was just amazing professional and yet personable. Granted LensCrafters May be a little more than other places but as the old saying goes "You get what you paid for" Highly recommend this place! read more

Dr Dave who did my eye exam was very quick, professional, and nice. This location had a huge selection of glasses. I told the lady I wanted purple glasses, and we just walked around the whole place trying on purple glasses. I really liked the selection. And I did find a great pair that I really liked, felt and looked good. Everyone at work noticed right away the next day. :) The computers were down, but the lady was patient and tried to be a quick as she could. This location was really busy on a Sunday. I didn't think it would be, but I like that they are open all weekend. My glasses were done in an hour, but my husband and I went out for lunch. So, time flew on by for us. read more

LensCrafters - Eyewear & Opticians Near Me - Phoenix, Arizona

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They sell dangerous Lens that fall apart after the 30 day warranty. Mine cracked and chipped during normal light use like they were defective The frames are still perfect though I am now wearing my ten year old glasses and feel safer I called them to ask about this and was told me they do not replace defective lens unless it's before 30 days or if you bought the warranty. Len Crappers beware! read more

I can't say enough about the amazing experience with Dr. Ouk and her amazing team at this location. The energy and superior customer service from the moment I walked in ,really makes you feel good! The manager, the amazing technician was just awesome. This appointment exceeded my expectations. Thank you Dr. Ouk & team for all the professionalism & kindness. WJ read more

Do not go to this location!! My last two pair of glasses, I spent over a thpusand dollars, and both lenses were done wrong. In each instance the manager told me I had to get use to them. I was getting headaches. Today I took my second pair to Lens Crafter at Scottsdale Fashion Square. They are excellent. They checked my glasses, the lenses were wrong!! So thanks Camelback store for the headaches I have had, and you said I had to get use to it. Wrong!! read more

I had a really negative experience here! I went for an eye test and the middle of my eye exam the alarm went off, after that the "doctor" that was seeing me rushed through my exam. I went to go pick glasses after and the staff was so rude and rushed and inconvenient. As a Phoenix local .. wish I could give a 0/10. Will never go back! read more

I was patient throughout my interactions with them and today was my last interaction with them due to Celine (receipt says Nicole was the cashier but she said her name was Celine while on the phone). I do not recommend using this location or LensCrafters in general. I've had too many issues with multiple LensCrafters locations in multiple states. Dr. Bhadria is very nice but I had to come in and pay more for another exam since my vision started becoming blurry within a couple of months. Celine (doesnt wear a name tag - woman with redish hair) was very rude about me wanting to return contacts even though I confirmed with someone else on the phone (another woman that works there - she is very nice - long blonde? hair) and the Dr Farqhar during my exam that they would accept the return since my script changed and the boxes were unopened I simply said I wanted to return the contacts and she quickly made it known that I was inconveniencing her. Immediately snappy with me. Manager James who had to help her do the return was helpful. She was very nice to James and passing aggressive to me which was unprofessional. I have worked in customer service and I have encountered pretty awful people, but I wasn't rude to her when asking for a return. At least she said have a nice day? read more

First of all, this is a very nice and large eye glass store. It has an optometrist office attached as well for eye exams. I come in from time to time get my glasses adjusted and often times the store is busy, but the wait is only a few minutes before somebody is able to adjust my glasses. They do a very good job adjusting and will readjust until you are satisfied. read more

So I noticed that that Matthew guy which supposedly is the owner took down his reply off my review but in the other reviews u can see he replied with a bogus web link and still to this day no one has reached out to me and my lenses are still messed up!!!!! read more

I visited this store for the first time today while I accompanied a friend who was picking out frames. We were helped by the wonderful assistant manager, Rachel, who was very patient with us while my friend tried on what seemed like half the wall. She went out of her way to help my friend and make the experience a good one. One of the most pleasant sales industry encounters I have had to date. read more

Worst sales and service. First they got my prescription wrong and would not correct. Young man working was arrogant and dismissive. Worst service I have ever had. Stuck with $900. Worth of worthless glasses. read more

I recently purchased a pair of glasses that included the transition lenses. The lenses were 441 and my plan covered 281. The one you see on TV changing to sunglasses when you step out in the sun. The first day I have them, I notice that they are not really getting dark at all. When I got home after work, I took them off and put them directly into the sun for five minutes. There was no real change in the color. I called the store and was then told by a salesperson that those lenses really don't work that well in bright light and heat. I suggested that this is Phoenix, AZ and light and heat are in the definition of the place. Anyway, he told me to come in and we would work out a deal on a real pair of sunglasses. I went to do that today and was told that if I wanted a pair of sunglasses it would be about 300 and that was with a whopping 50 dollar discount. In my opinion, poor compensation for I won't say lying, because I don't think that's fair, but certainly under informing me about the product. And just for a contrast, i was in Chicago last week. It was overcast and 61 degrees and those lenses still didn't change. All in all a lousy experience. read more

I thought I'd go to LensCrafters because I wanted quality when it came to my glasses. But I wasn't very happy. The eye doctor they had wasn't covered by my insurance and even with my insurance and opting to keep my frames, it was much more costly than I thought it would be. I've been back twice trying to get my glasses fixed because one lens keeps popping out. I've finally given up. I'll just wait until it's time for new glasses and go somewhere else. read more