Today Optical Expressions saved my weekend! I'm visiting from Pittsburgh and forgot my contacts! Im not a patient, but, when I provided my contact script, they had my exact contacts! They kindly gave me a supply of samples free of charge! Without being dramatic, this changed the course of my weekend getaway! If I lived here, I'd definitely be a customer. The office staff was so kind and helpful! read more

got my glasses back without the original gucci case that i gave them and gave me this flimsy black slip in place of it. they insisted that the case was never given to them. terrible customer service, will never be purchasing again. read more

Optical Expressions - Hilton Village - glasses case - Optometrists Near Me - Scottsdale, Arizona

The staff were nice, but after multiple adjustments and a prescription recheck by my eye doctor, I continue to have problems seeing through my glasses. Unfortunately, I should have asked for a refund as soon as I started having problems. Now that it's been 45 days, I'm out $900. read more

I have been a patient at Optical Expressions in Scottsdale for about 20 years. The service and care I receive are exemplary. Thank you for the many years of service. What would I do without you. read more

For Gas Permeable (GP) contact wearers this is the ONLY place up here that polishes these lenses. Barry is fantastic and helps with any questions. read more

If I could give less than one star I would. I went to see Dr. Erika Wilken about four months ago. I got new glasses and was told everything was fine. I recently went to another doctor because I was having issues with dry eyes. He found that I needed cataract surgery in one eye. He also found that my eyes were starting to cross, something that could easily be corrected with glasses. Two things that she missed. Pretty major things also. So I got new glasses four months ago and paid $600 for the lenses. And now, four months later I have to get new glasses that will correct the double vision. I also have to get cataract surgery. I am extremely unhappy that these things were missed. read more

We were flying out of O'Hare to Scottsdale for vacation when my 14-year old goes, "Oh no! Mom - I forgot my contacts AND glasses!" So I called our optometrist, they emailed me her prescription and suggested I look through Vision Source to find another independent provider. Optical Expressions was close to our hotel, so I tried them first. They were kind enough to check to see if they had some trial contacts with her prescription, and they did. They set them aside for us to pick up the next day So before we had even arrived in Scottsdale, they had saved our vacation. Thank you! read more

Dr. Sophie Robinson is phenomenal! Please don't let her go! Her assistant who was doing the preliminary screening was just as wonderful with our two little boys, especially with our youngest. They were professionals and very patient. The front desk staff were very sweet. I highly recommend it! We will be returning! read more

The front office is in disarray, the glasses I ordered fell apart within a month. I'm sure they use the cheapest options when ordering. I'm guessing the positive reviews are planted by the owners. read more

I admittedly don't get my prescription updated as often as I should, but I've dealt with these guys twice in 3 years for a couple different pairs of glasses and contacts, and I've had nothing but good experiences. Their front office gals were super helpful over the phone, guiding me through the process for contacts, and finding a cancellation for me to come in the next day for an appointment instead of waiting for 2 weeks to get in. They were equally nice to deal with in person. I've dealt with 2 different doctors, one male one female (don't remember names, sorry) and both seemed great. I had no issues. As for frames, i love their selection here. I'm picky when it comes to glasses - it's hard to find frames that straddle the line between not-boring but not overly expensive - these guys do a good job. I've been totally underwhelmed by every LensCrafters-type place I've been to. If you're on the lookout for a good optical place, I'd suggest giving these guys a try. The one downside I have is their hours; it's hard to get there m-f when they close at 5. They at least have Saturday hours, but those are pretty short. (8-noon, i think?) read more

I just moved to Phoenix and I needed new glasses and eye exam they got me in within a week Amazing staff! and Dr. Erika is awesome very thorough! They have great selection and they will also order glasses of your choice. I love them. read more

Optical Expressions - Hilton Village - Versace frames they ordered for me! - Optometrists Near Me - Scottsdale, Arizona

Beautiful frames...I prefer the location & staff at Gainey Ranch staff. You can always count on OE to have efficient eye doctors and beautiful frames to pick from. read more

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I really had a great experience with Optical Expressions. The Doctor was proficient and really seemed to know what he was doing. What really made my experience great though was the very sweet lady MIla (I think that is how you spell it). She is a pretty European blonde woman and is so professional, kind, helpful and just really pleasant to deal with. She went out of her way to help me get the lenses that I wanted- Optical Expressions really has a gem with her. The other front office staff was friendly and helpful as well. The selection of glasses is mainly made up of designer labels, so it can be a little pricey. I ended up with a pair of Versace glasses that I LOVE! I would recommend this shop to anyone- I will be returning there myself. read more

This was an absolute joke. My husband had lenses made to fit frames he already owned. Rather than tell him the lenses are too heavy to accommodate the frames, they sold him $700 lenses and he has had nothing but problems with them. His nose develops indentations where the lenses sit and despite being back FOUR times to have them adjusted, he gets brushed off, and lied to. I would not step foot in the place again. They sell you nothing but overpriced lenses and have zero customer service skills. These people will not refund your money if you are unhappy with the quality and revisit the store FOUR. times, but they have no problem taking it. read more

We have been going there for at least 15 years for glasses. Treat us professionally, explain all of the options, make recommendations re frames (if asked) and the prescriptions are always right. Also, very smart modern glasses at very reasonable prices. Would never go anywhere else. We always see Barry. read more

They have had my sunglasses for over a month to replace non prescription lenses. They have had my regular glasses for 3 weeks. No phone call, no glasses and quoted a huge amount of money. I will not use them again. read more

If you're in Scottsdale and need to have your eyes looked after, Optical Expressions is the place to go. Great docs. Great staff. Great experience!! read more

Great family experience! Most knowledgeable eye doctor I've ever been to. Dr. Ryan was great with the kids and very accurate with all of our prescriptions. read more

Nice people there with a decent selection of frames. I did not use them because waiting 3 weeks for an eye examination just wasn't working now. read more

Service was warm and welcoming! Kate and Kayla were very helpful in locking me in a last minute appointment before I left town. Quick process, received new contacts on the same day of appointment. I highly recommend this place, proficient doctors. Also a great selection on specs with updated brands. read more

I have been a customer for over 30 years and had continued to drive over 25 minutes to his location because of my long standing relationship with this business. Today I was treated so horribly that I will find another doctor to see. After being a few minutes late for my eye dr. Appt, I was kept waiting for an hour to see the doctor!!!! The doctor came in to see me and apologized for the wait and told me "it has been a crazy afternoon". When I commented to the staff that I didn't appreciate the wait I was told it was my fault for being late; implying that I deserved to wait an hour for the few minutes I was late. This was after the doctor stated that they had been extremely busy this afternoon; because doctors never keep their patients waiting! I will never go back and I find it appaling that as a 30 year customer that I was treated this way. Plenty of other eye doctors much closer to my home! read more

I've been coming here since I was 17. I absolutely adore everything about this place! The staff is so friendly and makes you feel so comfortable. It's small too so it's easy to pick out frames and get in and out. Deff recommend!! read more

This is a wonderful optical practice. From the front office staff to the optometrists, simply wonderful and caring professionals.

I have been going to this Optical Expressions location for almost 20 years and lately the customer service has taken a turn for the worse. Front desk staff are condescending and appear to be too busy to assist patients. I recently stopped in to reorder contacts and was told that my prescription was out of date. Rather than trying to make an appointment for my eye exam to renew my prescription the front office staff abruptly told me that they could not help me and would have to talk to the doctor who was not available. After failing to receive the phone call I was promised with information from the doctor I called the office to follow-up and was told once again that I could not be helped. Dr. Shapiro's leadership is definitely missed and our family will be taking our business elsewhere. read more

My glasses felt a little stretched out so I ran in here today. They were so helpful and took care of me right away even though I didn't buy my glasses from their store. Took her 2 minutes and adjusted them perfectly for me. Definitely will come here next time I need to buy glasses! read more

Best eyecare office in Arizona! Customer Service is best in breed and products are A rated. Highly recommended

My wife and I really think the staff are always helpful and respectful. On two separate instances something was wrong with my glasses, one of which I didn't even get through OE, and Drew took care of it. Their selection is pretty good, but they will order whatever you want. We've only had good experiences with the different doctors too. Though we moved a bit away, we'll keep coming here for sure. read more

This practice had my daughter in the wrong contact prescription for a year! The optometrist offered free contacts after their mistake was discovered...No thank you. Rude office staff at Sdale site, too. Be wary. read more