I've been coming here for years, mainly because I really like the doctor and I don't need to go to…read morethe eye doctor very often. Unfortunately, after multiple experiences, I will not be returning. The office management, communication, and attention to detail have been consistently terrible.
The first time I got glasses here, I ordered them through the office and came back to pick them up when they were ready. As soon as I put them on, the prescription felt extremely strong and wrong. I mentioned it to the front desk and was told that because it was my first time wearing glasses, I just needed time to adjust. I had somewhere to be, so I left and tried to give them a chance.
After a full day, it was obvious something was wrong. I went back and explained the problem, only to have an employee insist that they couldn't fix it because I "didn't get my prescription from them." This made absolutely no sense because this was the only eye doctor I had gone to, and I had literally picked up the glasses from their office two days earlier. After I finally convinced him to look into it further, they discovered that the prescription was significantly off. New lenses had to be ordered, which meant waiting another two weeks.
My next eye exam went fine, so I continued coming here.
At my most recent appointment, I was scheduled at 10 and needed to be somewhere at 11:30. I specifically asked the front desk about the timing and was told I would be fine. I didn't end up leaving until around 11:40.
Then came another communication issue with my new lenses. My appointment was about a month ago, and I realized I had never heard anything about them being ready. I called twice with no answer and left a voicemail. I called again around 12:30 and finally got through. The employee checked and told me my lenses had been sitting there since the 15th.
When I asked why I hadn't been notified, I was told they had sent a text. I checked my messages again--nothing. It turns out they texted my mom instead.
I am over 18, do not live at home, made my own appointment, and received my appointment reminders on my own phone. I also specifically told the office when I left to text MY phone number when the lenses were ready. Somehow, they still contacted my mom instead.
And now, the final straw.
I picked up the lenses but didn't have my frames with me at the time. I took the lenses home and went to another Target Optical closer to my house to have them put into my frames. The employee there looked at them and told me, "Yeah, these aren't the right size."
Seriously? After waiting a month, not being properly notified that my lenses were ready, and finally picking them up, THE LENSES DON'T EVEN FIT MY FRAMES.
At this point, I genuinely do not understand how an optical office can mess up my glasses this many times. Between the incorrect prescription, poor recordkeeping, contacting the wrong person, failing to properly notify me, and now giving me lenses that aren't even the correct size for my frames, I've had enough.
I really do like the doctor, which is the only reason I continued coming back after the earlier problems. But four separate issues involving something as basic and important as my glasses is unacceptable.
I will not be returning, and based on my experiences, I would strongly suggest going somewhere else.
