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    LensCrafters

    3.3 (287 reviews)
    Open 9:00 am - 8:00 pm
    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Recommended Reviews - LensCrafters

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    Reviews With Photos

    Dana A.

    This review is mainly a shout out to the associate Brian. He managed the fair amount of people on the floor and, from what I overheard while waiting for my husband, some difficult customers on the phone with professionalism and positivity. The selection of glasses was great, the exam process easy, and whole visit was smooth.

    Hooman B.

    I placed an online order with LensCrafters on April 9, 2025, for two Prada frames totaling $752.10 (Order #9081529373128). I picked up the order in-store on April 16 and returned both frames on April 19 after in-store staff inspected and approved the return (Return #9081529373128). Despite following their return process exactly as instructed, I received no refund or follow-up. I finally called on May 12, and a rep named Dianne assured me I would see the refund in a couple of days (Case #250512-007613). It's now May 26--still no refund, no update, no apology. This is completely unacceptable for a company of this size. I will never purchase from LensCrafters again--not online, not in person. They've lost my trust and my business for good.

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    4 months ago

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    3 months ago

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    11 days ago

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    16 days ago

    Daniel was the best. He was very kind and helpful. I was able to walk in and got service right away. Highly recommended.

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    19 days ago

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    2 months ago

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    2 months ago

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    1 month ago

    Very rude and borderline discriminatory. Wont come here again, and Ive only bought from LensCrafters for over 20 years.

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    11 months ago

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    1 year ago

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    2 months ago

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    7 months ago

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    2 months ago

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    9 months ago

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    9 months ago

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    1 year ago

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    5 months ago

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    11 months ago

    I always get my color lens here! They have many different colors I purchased two new glasses this year and so far I am loving them!

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    1 year ago

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    7 months ago

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    7 months ago

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    9 months ago

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    8 months ago

    Cheap product, sunglasses deteriorate rapidly. LC does not stand by product. Go to Costco.

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    3 years ago

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    1 year ago

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    11 months ago

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    11 months ago

    had a great experience working with brian- kind, knowledgeable, resourceful person, valuable member of their team. thanks for the help!

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    2 years ago

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    2 years ago

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    1 year ago

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    3 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    Page 1 of 8

    Ask the Community - LensCrafters

    Do you accept VSP and/or AAA?

    Vsp out of network AAA yes

    View All 2 Questions

    Review Highlights - LensCrafters

    Special mention to Phi Nguyen who is an Assistant Manager and a Licensed Optician.

    Mentioned in 5 reviews

    Read more highlights

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    Costco Optical

    Costco Optical

    3.2(15 reviews)
    0.5 mi

    This is one of my fav costco. Customer service is great. They have great selection of products. The…read moreshelves are full and well organized. It's very clean and their check out, the cashiers are very fast. Valuewise is the same with other costco in the counties so I dont have too much to say! The only difference with LA ones will be huge difference in tax. All products are reasonably priced and the tags are visible so there is no challenge to find the price signs. This store tagging is beyond perfection. The parking is lil bit of hustle! Its fully packed and its very hard to find a parking spot! The parking lot is pretty big and i think this costco is very busy...

    Was analyzed by Dr. Barbara Villa, O.D. and her wonderful staff and they identified a possible…read moreissue with my eye pressure - potential glaucoma. With Dr. Villa's written input, I was able to quickly have my eye pressure tested by an ophthalmologist thru my medical insurance. They quickly identified a major issue with my eye pressure and immediately placed me on an eye drop regimen to manage this condition. No damage was identified but this condition can quietly evolve into vision loss and blindness, if not controlled. I was only at this location because I wanted some new eyeglasses, but the final result was that they were able to protect my eyesight. I will forever be grateful to this doctor and her superlative staff - I would say pizza, drinks, ice cream, and chocolate chip cookies on me, but even that is reasonably priced at Costco !!

    Photos
    Costco Optical
    Costco Optical
    Costco Optical

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    20/20 Eyecare Center Optometry - My collection of glasses from 20-20 Eye Care. The bottom pair is the smart glass.

    20/20 Eyecare Center Optometry

    3.8(99 reviews)
    0.7 mi

    I have been a client for almost 20 years. Very professional and knowledgeable staff. They care…read moreabout your eye and personal health tremendously.

    I had an incredibly bad time here during my last appointment. They did not thoroughly review my…read moreupdated insurance information and overcharged me. They say it was ONLY $75 but I question the amount now and if they did that in the past. I didn't even realize until after leaving the place some days later. Very sketchy. Almost more importantly than just the insurance error was the poor quality of service. The lady that does the general check of my eyes before seeing the main provider was an extremely rude and condescending young girl that was new since last time I was there. It disappoints me that the office lacks updated technology and is still using a severely outdated eye puff machine. Having the same technology for the past decade is not a win in my book. Furthermore, the the doctor barely looked at my eyes before keeping my same exact prescription. I really just don't feel all the service is the same anymore as they refused to update technology and money grab rather than updating the care to be in line with other providers in the area. They really slacked on providing me good customer service. I also had to wait about 20 minutes post my appointment time when they were simply chatting extra with the person who was there before me about unrelated topics which is a little annoying. I didn't even get a greeting besides "Oh you can sit down and wait there." There are much better tech forward, kind, ethical, and transparent providers in Tustin/Irvine area. I would stay away.

    Photos
    20/20 Eyecare Center Optometry - State of the art equipments

    State of the art equipments

    20/20 Eyecare Center Optometry - Exam room

    Exam room

    20/20 Eyecare Center Optometry

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    LensCrafters - opticians - Updated May 2026

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