I just want to say thank you to Rachel who helped fix my son's glasses. I am very appreciative as I waited there about 15 minutes before closing. She fixed them very quickly and even made them look like brand new. I asked how much and there was no charge. I was speechless. Thank you Rachel. Maybe a few years back as well, the owner came out and took time out of her busy schedule on the weekend to get my wife her much needed contacts for work. They go above and beyond, very thankful we are. read more

2nd update in response to the business owner, Scott: Scott, please don't deflect my concerns by referring to privacy laws and your office records. My concern is the lack of response and proper follow-up from your staff. To clarify, my original review was regarding an incident involving my husband on 9/16. He called your office because his previous emails and text messages regarding his medical records had not received a response. No one answered his phone call. Instead, he received a text instructing him to communicate with the office by text--even though he had already been trying to reach your staff by both email and text without getting a response to his request. As for my own experience, I have also had difficulty getting my questions properly addressed. I have received repetitive or generic text responses that did not actually answer what I was asking. Simply sending a text within 24 hours does not mean that a patient's question or request has been addressed. We have been patients at your office for over seven years, and this review reflects our actual recent experiences. The issue is not whether your records show that a text was sent. The issue is the lack of meaningful responses, follow-up, and communication when patients are trying to get assistance. Rather than focusing on defending your office's response-time records, I hope you will take this feedback seriously and improve how your staff communicates with and follows up with patients. Update -To the business owner, Scott: I would like to clarify that the incident regarding the unanswered emails, texts, and medical record request happened to my husband over the past two weeks. As for my own experience, every time I have communicated with your staff by text, I have received the same repetitive responses rather than a clear answer addressing my actual question or concern. This has made the communication feel extremely unhelpful and frustrating. Scott, I strongly suggest that you provide better training to your staff on how to communicate with patients, respond to questions directly, and properly follow up on requests. After being patients at your office for over 7 years, we know the level of service and communication we used to receive, and unfortunately, our recent experiences have been very disappointing. Original post- I hate to leave a negative review, especially since we have been coming to this optometry office for over 7 years. Our communication with the staff had always been fine until recently. For the past two weeks, we have been emailing and texting the office to request a copy of our latest medical records. After receiving no response, we called the office and left a voicemail, but no one answered. We then received a text asking us to communicate with them by text instead. It is extremely frustrating and ridiculous that we were asked to text them after no one answered our call, yet they still did not respond to our text messages. We have continued trying to contact the office by phone, email, and text, but have not received a response. As of today, we still have not received the medical records we requested. After being patients here for more than 7 years, this experience has been extremely disappointing. Obtaining your own medical records should not require repeated emails, text messages, and phone calls over a period of weeks. I hope the office takes this feedback seriously and improves its communication and responsiveness. For anyone considering this optometry office, I recommend taking our recent experience into consideration. read more

Had an ongoing problem with Walgreens. they were unable to obtain one of my needed prescriptions. they said they tried all their locations and also checked with CVS. Wife started calling all local pharmacies. one of the chain stores told her that all of the majors ordered from the same distributor and she might try a local. on her third call she reached the staff at Woodbridge. they not only had it they also carry the other meds I require. in addition they are friendly, knowledgeable, cooperative and helpful. they coordinated with my insurer and Walgreens to make sure everything was in order. got my prescription same day and I am now locked in to what I hope is a long term relationship with Woodbridge Pharmacy in Irvine. read more

I love the doctors here but so difficult to get a call back to make another appointment or check on if glasses are done and ready to be picked up. Getting contacts ordered is a hassle as well. Unless you are there in person it is hard to communicate. read more

I've been going to Woodbridge for annual check-ups, exams, and the occasional eye problem for at least 15 years. Every single person, from reception to assistants and doctors, and finally the staff who help select and adjust eyewear, demonstrates a focus on exceptional customer service. Everyone is super helpful and the selection of glasses is great, plus they carry the exceptional Maui Jim line onsite (regular and prescription available). I wish the lead time on some options, like the SALT frames, were better, but I understand that's out of their control. On the occasion when a rush was requested, they followed through by calling me after their daily UPS delivery to update me on my order. #Love read more

Woodbridge Optometry - Optometrists Near Me - Irvine, California

Great experience and customer service from all the front desk staff. They are very attentive, friendly and extremely helpful. Dr. Kamo is the best! I have been going here for 2 years and now and will be moving to NY this summer but will still continue to come here when I'm home :D read more

poor service. you call and nobody answers the phone. I tried calling several times throughout the day and yet nobody answers the phone. you get a text message but they don't respond to them either. take your business somewhere else and find an optometry that is properly staffed and ready to help. read more

I decided to give Woodbridge Optometry another try and I have to say, it must've just been a bad receptionist. Dr. Wald was extremely informative and told me everything I need to know about styes, dry eye, and the treatment, as well as migraines. My migraines unfortunately are something that need a neurologist to address but she did tell me what the appropriate treatment would be and explained why I'm seeing halos. I also got a Rx for my stye which ended up being a pain but they saw it through. They went above and beyond which was what my first impression was. Thankfully my gut was right. I heart you Woodbridge Optometry. Keep on keeping on. read more

Woodbridge Optometry - Love my new glasses! - Optometrists Near Me - Irvine, California

I came here for a repair because the screw of my glasses came out. The office is nice and has a nice waiting area. I came without an appointment but they were able to see me within 5-10 minutes of waiting. The front desk staff was very friendly. The optometrist was very friendly too. She fixed my glasses and they were kind enough to do this for free. This kind of customer service is what builds loyal customers. I will come back for all my future eyeglass purchases! read more

I live in the area and I see their building all the time. So when it was time to get my contacts renewed, I decided to give it a shot. Nice building, polished service - but in the end I somehow walked out with contact lenses that were extremely overpriced, by hundreds of dollars. It was nearly impossible to turn down the purchase by the time I had all of the eye exams done by them first, and I do have to agree with some of the comments that they are really good at smooth-talking you into buying lots of things. They promised me that I would get some "manufacturer rebates" which I applied for, and of course, didn't work. There are way more affordable options out there that will give you exactly the same products. After my very costly experience there, I never went back, and been happy since. read more

I wanted to get new glasses that might mitigate headaches, and the optician (I'm sorry, I forgot to get her name) helped me out today by showing me all the options and answering any questions, while being very patient with me! Also the office is very nice and the selection of frames seemed pretty extensive. read more

Great experience every time! Plus this time we had Evelyn help get us started. She was super sweet and kind to my daughter who is 5 and wanted to see everything, ask all the questions. read more

I am patient of Dr Venus Tsai. I have been seeing her since 2020 when she was at another practice and then follow her when she moved to Irvine Hoag Hospital then to her current practice at Woodbrige Optometry. Even though I moved to Japan I schedule an annual appointment with Dr Tsai when I am back in California. I look forward to having my eye examinaton with Dr Tsai and the staff at Woodbridge Optometry. I appreciate the professionalism and care given to me. Dr Tsai's pleasant manner and thoroughness gives me peace of mind that I have receive the best care possible. I never feel rushed during the examination and she provides me with the most accurate information on the condition of my eyes and trust her fully with her after visit recommendations and any necessary examination with a specialist. Woodbridge Optometry is fortunate to have someone like Dr Tsai on staff and have recommended her to family and friends. Thank you read more

This office is by far the best when it comes to customer service. It's been this way for years. All are so kind and welcoming. My visit today with Jen on 4-16-25 was truly so productive. She helped me on so many levels with my various glasses I brought in needing areas fixed plus ordering new lenses as well. She was so kind, calming, patient and focused. She perfected everything I needed during this visit. I walked out feeling safe regarding my eyes & uplifting. Together they are all a great team helping each other & their customers. Genuine Customer Service is hard to find these days. Kindly Lynda Radus read more

I can't recommend Dr. Raazia enough! She's super knowledgeable and clearly passionate about overall eye health. I've already recommended her to both my wife and my mother-in-law. The whole team was great--everyone who did our initial workups was really professional and made the process smooth from start to finish. I've honestly never had such a detailed eye exam before. My wife was thrilled with her new glasses--she said her vision is finally "crisp" again. And thanks to Dr. Raazia, my mother-in-law (who Kaiser told to just "wait" on her cataracts) already had her in-house exam and is now scheduled for a more thorough evaluation at NVision. Hands down, one of the best optometry experiences we've had! read more

Dr. Kamo and his team are amazing! My first visit here was actually an emergency a stye, and Dr. Kamo took such great care of me. Almost a year later, I came back for my full eye exam, and I'm so glad I did! Evelyn (who did my workup) was incredible--she explained every machine, what we were doing, and why things like the retinal screening are important. I felt so comfortable and informed the entire time. Dr. Kamo has such a kind and professional bedside manner, and this was hands down the most thorough eye exam I've ever had. Working in the medical field myself, I really appreciate when doctors and staff take the time to educate and not just rush you through. Highly recommend if you're looking for an optometrist who genuinely cares about their patients! read more

I went to Woodbridge optometry for glasses. It was a very pleasant experience. Everyone was friendly and helpful. Good customer service! Rebecca showed me many selections and options to add to my glasses and frames. She was very knowledgeable and fun to work with. The time passed quickly and before I knew it, we were finishing up. This will be by far the best eyeglasses I have had in many years. Thank you, Rebecca and everyone at Woodbridge. read more

I think their hours are not updated? Online says they're open on Saturdays 9-2pm and we came at 1:20 pm and they were closed? I'll come back and update my review once I get my glasses from them but they should update their hours online if they're not their actual working hours. read more

I enjoy interacting with Dr. Tsai and the staff here. Dr. Tsai communicates very well. She explores options with me, shares recommendations and takes time to explain why. I like how the staff provides any payment information upfront during checkin. Helps set expectations. read more

I went in to get a pair of glasses, but was told that a retinal photo or eye dilation was required just to proceed with a vision exam. They claimed it was "California law," which I've been wearing glasses for many many years and have never heard of at any optometrist's office. I later confirmed it's not a legal requirement but likely just their office policy, presented as law. I walked out. It's frustrating when professionals misrepresent policy as law to pressure patients into unnecessary procedures. I almost fell for it simply because it was said so confidently. They strike me as incredibly elegant and clever scammers--polished, professional, and persuasive. I was also surprised by the number of positive reviews, but after looking more closely, it's clear they invest heavily in advertising. That explains a lot. read more

I had a really lovely experience at Woodbridge Optometry. All the staff were very kind; they had a relaxing, clean environment. There was no hassle with insurance, and the forms process was very easy. The doctor was thorough and efficient with the eye exam and providing recommendations for me regarding dry eyes and my prescription. Sawab, the optician, even helped me replace the nosepads on my glasses for free! I will definitely be coming here again for my future vision needs :) Highly, highly, highly recommend read more

My entire experience at Woodbridge was 5 Stars. Dr Kamo was great, and thanks to Jennifer, I was stylin' and profilin' with my new glasses. Thanks Woodbridge!!! read more

Back with another yearly checkup and this experience had no complaints. When I arrived to check in, they were transparent about the changes to my insurance coverage and how that would impact my visit. It was very appreciated! I was planning on getting both glasses and contact lenses, so having that knowledge allowed me to select the larger discount to apply toward my purchase. The rest of the visit was pretty much smooth sailing. I met with Dr Schramm this time around. He's very knowledgeable and provided a very well-rounded experience to ensure the health of my eyes was in prime condition. His explanations were easily understood and he was patient with me while we worked on finding the right correction for my lenses. When selecting a new frame, I wanted something lighter and more rectangular shaped, which was the opposite of what I currently had. I can't recall his name, but I believe he's the only guy in the glasses section. He provided several options based on my preferences and my choice was settled in as little as 10-15 minutes. It took about 1-2 weeks for my glasses to come in. Scheduled an appointment to pick up and fitting consultation. It took no more than 15 minutes! They adjusted the nose pads and the hinge to securely fit on my ears. Overall, fantastic visit! read more

Very high pressure sales environment. Lots of up charges and pressure to buy glasses / contacts through them; unclear pricing and costs. Also, of the few the times I've been there I don't think I ever saw the same doctor. read more

Amazing service went there for just a screw to put back for the frame that had fallen off They are so kind to do it quickly and professionally special shout out to Mandy for a wonderful experience I'll definitely be back to pick up some glasses thank you Woodbridge optometry read more

Horrible place. Tried to check in with the female receptionist and the male receptionist bulldozed his way in to take my information. It was so blatant and rude. Then he told me I "can't be seen" because I was 15 minutes late! They missed out because I already had budgeted A HUMONGOUS amount of money today for glasses AND contacts. I'll take my business elsewhere! read more

Does not take all insurance .so it's very confusing and look fishy business . Not sure if I would recommend it to others

I've been going here for a few years now and was most recently seen by Dr. Syedda. Everyone here is great. Definitely recommend and I was in and out for my annual eye exam! read more

We have been customers of this office for many years. They used to have great doctors but many of them left. But every year we pretty much got a new doctor for our annual eye checkup. This year, a young doctor did the annual checkup and she said clearly everything is fine. But after a few days, she suddenly found something wrong and asked us to come back for another exam. We assumed this is an extension of the annual check-up and came back. After the exam, she said everything is fine AGAIN and charged us over $120 in addition to the $60 co-pay we paid for the annual checkup. We paid. There is no other information shared about additional payment. However, after 4 months, we received another bill from the office asking for another $100. When we called the office to ask why - the staff basically said "the doctor has left the office, but she told you everything according to the notes, and you must not understand". Wow, what an attitude! This staff must feel because our accent is not perfect, we must be stupid as well. The doctor is not sharing payment information transparently and left us a big surprise. It also seems that the doctor is incompetent, either why didn't find anything wrong during the exam and need to wait a few days to order another exam? And why after the 2nd exam, everything is actually all right? I am not surprised to see this office having so many negative reviews recently - will never come back anymore read more

Upsold me and scammed me. I went here for four years for annual checkups. I have had LASIK done, and have 20/20 vision, so I don't need glasses, but the office always tried to upsell me on blue-light blocking computer glasses with no prescription. I finally relented, and when my computer glasses arrived, they had a prescription in the lenses, which gave me an immediate headache. I returned the glasses and asked for non-prescription lenses, as I had from the outset, and the office acted like I was in the wrong. They eventually "replaced" the lenses...with a weaker (but still incorrect) prescription. The glasses are unwearable for me, and after three trips, I gave up. They have my money and my insurance reimbursement. I have a worthless pair of glasses. Needless to say, I feel ripped off, and I'll never go back. read more

I understand the situation with the pandemic, but I drove more than 2 hours to get here to pick up my glasses. The girl checking in did not know what to do. I was completely baffled as no one told me I needed to schedule an appointment. If you hire more people like her to check people in..you will loose a client. This will be my last visit! read more

Woodbridge Optometry - Front door - Optometrists Near Me - Irvine, California

Jen was such an amazing help with filling my mom's prescription and even helping to fill out forms for her insurance. Top tier customer service. My mom's glasses are "perfect" and she hasn't been this happy with her glasses in a long time. read more

I've been a patient of Woodbridge Optometry for over 15 years. I've seen Dr. Yang for the past year for my regular eye exams. She is very knowable and professional and answeres all my questions. She recently treated me for dry eyes and they feel so much better. I recommend Dr. Yang and Woodbridge Optometry. read more

This is favorite Optometry office. I have been coming here for 6 years and love the staff and doctors. Very friendly and professional. They sell beautiful frames and help me pick out the perfect frame for me face. Never high pressure sales. I feel relaxed and happy. My doctor is mrs. Toki and she is wonderful Darlene Dzurilla Thank You read more

Woodbridge Optometry - Optometrists Near Me - Irvine, California

Great friendly and professional operation. I have been coming here for several years. I always work with Rebecca. She's a real sweetheart - like the daughter we never had. I highly recommend their services. Plus they are conveniently located in the center of Irvine. read more

Woodbridge Optometry - Friendly reception desk. - Optometrists Near Me - Irvine, California

I'm new to the area and decided to give this location a try. First of all, scheduling an appointment was super painless and Dr. Rani was absolutely amazing. I would only come back to see her! Unfortunately, there was some miscommunication with picking up my glasses and Josh was extremely abrasive and defensive towards me. For that reason only, I will not be returning. read more

Dr. Yang is great! Knowledgeable, very professional, and just overall an amazing doctor. She addressed all my concerns and answered all my questions. She gave me additional recommendations for my dry eyes and educated me on my prescription. read more

After 10 years I've stopped using them. They have become an absolute nightmare to work with. They definitely need to train their people batter. I got so much wrong information that ended up requiring multiple trips to fix. Their covid policies are completely asinine. Though it has been proven masks have little to no effect on Covid they still require them 3 years later. Apparently you can only get Covid standing up, you can take your mask off while sitting down at station but the second you stand up you must put it back on. Yeah that makes sense "trust the science" right?! It's really to bad, they were great back in the day but my family of 5 are moving on. read more

Not real pleased with my first impression. They quoted me $160 for an eye exam and when I arrived they told me it would be an Extra $220 for a contact lens check. They knew I wore contact lenses when I made the appointment. Then while doing the eye exam they said to do a retinal scan was an extra $45?? After they got my glasses prescription I told them I would check with my husband and call back with the go ahead. I called back and left a message with the receptionist to go ahead. They would not proceed until they had full payment. It made me feel like they are more money oriented than patient oriented. Maybe I just need a smaller office that has more personalized service. read more

An update on this businesses reply and email to me. I wasn't going to add anymore oil to the issue but I need to post how they reached out to me. Note: The message was first sent by an individual unrelated to the business. No contact or personal email included. The second one from the business signed by the same person. Originally, I did not respond questioning the security. The second one reminds me of all the emails I received in the past. I also question the professionalism. I understand you want to make it right but the method did not make me feel confident at all to reach out to this business. Just to clarify, I recall my visit very clearly on that day. So you gave me the weekend to respond, just because I did not choose to respond yet does not make it untrue. In the future, please reach out to ask which types of email forms did I encounter, etc to perhaps help solve the problem. Do not set the assumption that just because you can't verify who I am that I did not exist. That will only make me more weary of your process. read more

Woodbridge Optometry - Please take a look at both messages. How confident would you feel in responding? - Optometrists Near Me - Irvine, California