An update on this businesses reply and email to me. I wasn't going to add anymore oil to the issue but I need to post how they reached out to me. Note: The message was first sent by an individual unrelated to the business. No contact or personal email included. The second one from the business signed by the same person. Originally, I did not respond questioning the security. The second one reminds me of all the emails I received in the past. I also question the professionalism. I understand you want to make it right but the method did not make me feel confident at all to reach out to this business. Just to clarify, I recall my visit very clearly on that day. So you gave me the weekend to respond, just because I did not choose to respond yet does not make it untrue. In the future, please reach out to ask which types of email forms did I encounter, etc to perhaps help solve the problem. Do not set the assumption that just because you can't verify who I am that I did not exist. That will only make me more weary of your process. read more

Woodbridge Optometry - Please take a look at both messages. How confident would you feel in responding? - Optometrists Near Me - Irvine, California

Let me start off by saying that the lady that squeezed me in for a last minute evening appointment was nice over the phone. The optometrist herself was also nice and professional. However I still do not feel comfortable returning to this place much less bringing my kids here. At check in I felt like I was entering a high pressure used car dealership. Upselling right off the bat. I gave them my info over the phone to access my vision insurance but when I arrived they asked for my medical insurance also. Stating it's for my convenience in case it's needed in the future. I don't know why I allowed myself to be compelled to give them that information. I am just hoping I don't get any other surprise billing. My main concern is with the lady who was doing all my preliminary test prior to my being seen by the optometrist. She was chewing gum the whole time under her mask. It looked like she was new or in training. In front of everyone she was friendly but in the office she was short to the point of being rude and definitely disinterested. You can feel she could care less about you. Just going thru the motion. I was taken aback by her abruptness but resigned myself to it and didn't call her out . The worst part was when I was doing the retina scan. She just kept using her hand to push my head against the machine like I was a child. Seriously is that even protocol? Maybe explain to me better what I needed to do so you don't feel compelled to use your hand to press my head against the machine? read more

Very nice facility and helpful staff! They have many display cases of glasses and the optometrist was really nice.

Update on my review- I was contacted by this establishment and the issue was remedied. I really appreciated the professionalism and customer service I received. read more

I would recommend this office to anyone who's looking for the absolute best services, products and the latest in technology for a comprehensive Eye Exam. I counted about 5-6...perhaps more in depth testing before my actual eye exam, can anyone be more thorough? I'm definitely impressed with the amount of technology in this amazing office. Everyone from the front desk, the Opticians, even the other patients we're amazingly pleasant. The Doctors were very friendly, knowledgeable and patient (I ask slot of questions). As I expected, the exam couldn't have been more thorough, everything was explained, step by step, including the recommendations (on which the Optician elaborated on more) which helped me make a decision, in regards to my new eyewear, much faster. Rebecca explained to me why the polarized sunglass lenses will work best for me as a driver and how the Blue coating on my lenses will reduce glare from my monitors at work and why it was the best choice for me. Yes, I went a tad bit over my budget, but nothing good is cheap and nothing cheap is good. I will be bringing my family and recommend this office to all my friends. read more

Excellent customer service from the front desk, the tech doing the testing, the optometrist and finally...from the eye glasses person who gave great advice on lenses, frames and lens coatings. A++ read more

I've been going to Woodbridge Optometry for over 10 years now, I believe, if not longer. Have seen many of the original optometrists like Dr. Likens and Toki (spelling?) and have never had any problems or complaints. Scheduling is easy and accommodating, staff is friendly and the doctors always helpful with the services provided. I had an exam today with Dr. Yang and to order contacts and the same sentiment applies. Great doctor and the whole process straightforward from beginning to end. I'll continue to come here for my eye care needs, my glasses and my contacts. Highly recommended! read more

So awesome. I've found them! I love the optometry in Costa Mesa and the same fantastic service is now in Irvine!!! Everybody is so friendly!!! To follow up- I have had my new contacts for 3 weeks now and I am so grateful to Woodbridge. I feel like the whole place cares about me! From the front desk to the Doctors, it's all good. read more

At woodbridge optomitry everyone is so nice and helpful im always haply when I leave the office jen and swab are so so and friendly. Wmexcellenrmt service i recommended this place very nice and clean atmosphere.. 5 star rating. read more

Service was good, optometrist was great. They were running a bit more behind schedule than I had anticipated even with an appointment but that wasn't a huge deal. The costs are where I'm a bit confused. I have VSP, my last optometrist did not charge that much for both glasses and contact lens exam. The cost to just replace the lens of my existing glasses + that days exam totaled $300 after insurance. I could've just gotten a whole new pair of glasses with that cost but I didn't have time to look and I liked my current pair. I was able reimburse half that with FSA but even then, I'm not sure where they get their numbers from.. (I understand everything is itemized in the receipt, but the determination on pricing of each item seems incredibly overpriced). read more

Went to this optometrist in the beginning of 2021 and I had no problems they were really nice everything went smooth then I go back this year 2023 and get treated with horrible service. Got helped out by Sawab she had the nastiest attitude she was so stuck up I couldn't even believe that she has a job in helping people she's so rude and she just seemed too entitled to help me and if helping me was beneath her. I don't know what happened at Woodbridge the past couple years but hire people that are actually helpful and won't look at you like you're a waste of their time. read more

Excellent customer service! Gina is awesome . Helpful staff!! Convenient location plenty of parking.

The office is beautiful and has great selection of glasses. The staff is very helpful and very accommodating. I came here with a friend to help them determine what to do with a Persol blue frames that my friend already owned. I recommended to get a gradient blue prescription lenses installed in the frames. They did a fantastic job of the lenses! The lenses goes from a blue at the top of the lense to clear at the bottom. It looked 1/2 regular and 1/2 suglasses at the same time, depending on the lighting. Since the 1st pair looked really great, my friend is currently converting another frame(tortoise frame by Oliver People) with gradient lenses. My friend opted for yellow but I convince them with go with a orange-yellow. Since they did not have sample color lenses, they created one orange and one orange yellow lens to compare before creating the final product. Excellent customer service and great accommodations when creating beautiful eyewear. read more

Woodbridge Optometry - Optometrists Near Me - Irvine, California

With the plethora of optometrist choices in Irvine, I'm glad Yelp steered me here. Everyone at this office is knowledgeable, helpful, and friendly. My first appointments were with Dr. Toki, who is very sweet. She is popular and gets booked up quickly, so I would plan in advance when you want to schedule an appointment with her. I had a work conflict come up so I had to reschedule and the office offered me an appointment with a new optometrist Dr. Bracken. He was great too and I'd be happy to go back to him in the future. I've ordered glasses, sunglasses, and contacts from here and have always been satisfied. In fact last year I had extra flex money to spend and ordered my next year of contacts in advance. The office told me that if my prescription changed, they could swap out the boxes as long as I kept the boxes unopened and in new condition. The selection of glasses and sunglasses is good, and it's nice that the staff will help you pick out glasses that are flattering, but don't pressure you into anything. One time I wanted a cheaper pair of glasses because I typically only wear my glasses on at night, and they helped me find a stylish pair. And the best part, they include chocolates in your bag when you pick up your orders :) read more

Woodbridge Optometry - Friendly opticians helped me pick out a fun new pair of glasses (Salt - Lynn in Navy Blue) - Optometrists Near Me - Irvine, California

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I chose Woodbridge Optometry for a contact lens prescription based on the great Yelp and Google reviews and was not disappointed. I especially wanted to call out Samantha for doing such a terrific job finding the right contacts for me. To make sure we had the right power, she ordered multiple samples and delivered them to me on two different occasions. I now have 3 different powers, for short distance, long distance and mono vision - exceeded my expectations. Best service ever from an optometrist. Thanks Samantha and Woodbridge Optometry! read more

I went here because I was pretty determined to get Chanel glasses and got them as they have a pretty good selection. :) Found my optometrist dr greiner to be pretty great! They gave me samples to try (special order) for contacts before ordering years worth which I think is great! The office manager I want to note which you should work with to figure out what you need to pay and what your insurance covers is Rebecca. Thank you!!! read more

Dr. Nauz is amazing. She is very friendly and knowledgeable. She spent an hour with me. I differently come back next year!

A coworker recommended Woodbridge optometry to me, so I went in to pick out new glasses. Milad helped me from beginning to end. He was very thorough with me and took the time to explain the process. I had such a great experience, I have found my new optometry. If you want great customer service with someone who is knowledgeable about glasses, make it a point to go see him. He is awesome! read more

I have been going to WO for almost three years now and I cannot say enough about the team at this office. All the doctors are awesome. I don't have a particular doctor but knowing you will be given the same attention by each of them is comforting. They really pay attention to details and ask all the right questions. The front desk tram and opticians are amazing. I explained what I was looking for in frames and my optician (Renee) selected three pairs and she nailed it. She picked a frame I may not have even noticed and she asked me to try them. It took about a second for me to realize they were perfect!!! I didn't know what I didn't know!!! She explained everything to me and was so pleasant to work with. So if your looking for great office with a great team and abiding by all safety requirements, this is your office. I highly recommend this location for all your vision needs. read more

My wife and I had our first appointments here today and they were amazing! There was some issues with the scheduling of our appointments but they saw us anyways! The staff was fantastic, kind, and very professional. We both met with Dr. Bhindi and she was phenomenal! Cannot recommend Woodbridge Optometry enough! read more

One of the best optometry experiences I have had. In my profession (and personal life) eye sight is extremely important to me. Dr. Wen and team (Monique, Brandon, and Vy) saw to it that they provide eye care in an efficient, professional, and quality manner. I was fitted with a pair of quality glasses and ensured that the fit was right for me. Would highly recommend! read more

Not very friendly. The judgmental eye wear specialists was a huge turn off. She talked down to me and treated me like some low life until I bought a $600.00 pair of glasses. She's lucky I could not find the sport frames elsewhere otherwise I would have walked out read more

I've been coming to Woodbridge Optometry for 4 years now. Although the personnel has changed in the years, they continue to uphold excellent customer service, new high-tech optical treatment, and quality-top brand frame options. I bought a pair of Prada's from here years ago that I still use today. This year I decided to buy new prescription glasses (Tom Ford), and I am beyond happy to wear them all day. Also, shout out to Brandon for the above-and-beyond customer service throughout the process. read more

I love the front desk staff and every eye doctor I have worked with at this practice. Polite, prompt, flexible scheduling, they know me by name. I'm over the glasses shopping/fitting experience though. Every time I go there is a wait, and the communication with the opticians about pricing could be more clear. I will be purchasing frames online to get better selection and more transparency on what I will pay. read more

Not sure if woodbridge has too many patients and do not care for existing patients, or even making too much cash, but customer service from reception and techs are not on point. The doctor who helped with my exam was very professional and helpful. But, the technician who assisted me choosing my glasses, was really pushing for the higher end ray bans. Given I was there 1 hour before closing, pushing someone to purchase glasses someone will be wearing everyday for the next 2 years is unacceptable. I called in earlier to schedule my 2nd annual appointment, the "gentleman" who took the call was very snippy with me. Hello? Customer service? I guess they were out on vacation. Thankfully Irvine/South county has plenty of optometrists to choose from. read more

I've been going to Woodbridge Optometry for about 4 years, and always have a fantastic experience. Their eyewear staff is amazing, seen a few doctors, all have been wonderful, helpful, and listen carefully to any concerns I have. The front staff is always so kind and efficient. All around, great experience, every time. read more

AVOID THIS BUSINESS AT ALL COSTS. They used to be so much better around 3-4 years ago, but now seem to rush me in and out and try to sell me a bunch of stuff I don't need. I went to another optometrist nearby and that optometrist said all the things Woodbridge recommended were unnecessary and they were just trying to UPSELL PRODUCTS at a HUGE MARKUP (2-3x more than other places or online). They are ripping you off bigtime. Buy contacts/glasses at Costco or honestly anywhere online instead, you will save a TON of money. The boss tried to make some nonsense statement in another review about how other places could be knockoffs and "not authorized," but it is a bunch of baloney. read more

Woodbridge Optometry has a very professional and friendly staff. The optometrists were able to explain to me the reasons why my vision was not 20/20 and were very thorough in their evaluation, even though it was just a simple eye exam. One of the ladies there helped me pick out a nice pair of glasses and I get a lot of compliments on the frame she picked out. I would definitely recommend this place! read more

Dr. Bracken and team were very helpful throughout my visit. I felt comfortable and like I was in good hands. The frame prices seemed a bit on the pricey side, which was expected as the brands they carry are higher end. The shocker came after the visit. I was looking up the frames I ordered to show a coworker and saw that the same frames are selling online at multiple stores for half the price I paid at Woodbridge Optometry. Even the standard suggested retail price was less than what my receipt reflects. I'd recommend researching the frame prices before purchasing from them. They have a nice selection to look around, but I would have saved money making an out-of-network claim if I had taken the time to make sure the price they were offering was a fair one. read more

Came in for new prescription and really enjoyed my experience. The girls at the front desk were helpful and friendly. I like that they are able to begin the exam right away using the different machines. Got me in and out right away ( had an appointment before work) so this was a important to me. Everyone was knowledgeable and helpful. That alone will have me going back. The eye doctor was nice and helped me figure out the best course of action to take a with my new prescription because of some other factors. Would highly recommend this place. read more

I have been going to Woodbridge Optometry for a number of years and have always received great service. This past December, however, I received exceptional service after I experienced vision issues at work and called for advice. The lady whose name I cannot remember (sorry!) listened to me with attention and genuine concern, asked relevant questions, and directed me to primary care, where my health issue was eventually resolved. Two weeks later, I received a phone call from her to check on my health status! I appreciate small yet kind gestures like that one, so here I am, wanting to share with you :-) Bonus points: The waiting area is clean, spacious, and bright. read more

I needed a place to spend the rest of my allowance before i switched insurance and this place was recommended to me by a friend! The store was very clean with modern equipment and Jessica was super helpful in guiding me through the process of getting my eyes checked out and ordering new contact lenses. I definitely recommend this place to any newcomers who need to visit an optometrist - its located in central irvine and the staff are really nice! read more

Updating my previous review. Although our first experience was less than 5 stars, the Woodbridge optometry staff made a better impression on us the second time around. I appreciate what Bob did to make our experience a better one. I'm confident in my sons prescription, especially since the dr took her time, and made a point not to rush through it. The optician who helped us kept it to who we were there for...my son. We had his exam done, and glasses ordered in just about an hour. Which is just about right. I'm looking forward to coming back to order my new frames and lenses. Thanks bob, and thanks Woodbridge optometry. read more

Great Optometry center. These guys do a good job and are very friendly.

Staff is great I visit regularly to try out sunglasses and eyes checkup read more

Update to previous review: Woodbridge contacted me after I posted a poor review. They did a third exam and remade my lenses, even warrantied my frames and got new ones through Ray-Ban, all for free. So far the new frames & lenses are working well. Thank you. read more

I recently moved to Southern California which meant finding a new optometrist after 10+ years of going to the same one. From the moment I walked into Woodbridge Optometry I felt welcomed and well taken care of. The place was clean and I felt very comfortable knowing COVID-19 safety protocols were followed. I was seen by Dr. Wen and from the moment she walked into the room I knew I was going to be well taken care of. Throughout my visit she stopped to ask if I had any questions or concerns. She took the time to explain what was going on. read more

I called to get an appointment same day and they were nice enough to fit me in an hour later.Thank you!!

I've have been going to Woodbridge Optometry for over 20 years. I absolutely love them! The doctor's and staff are always very professional, kind, and helpful always taking the time to understand the needs of the patient. You feel like your family right when you walk in the door. All up to date, state of the art equipment to help with exams and diagnosis. They always have a huge assortment of new frames to choose from. I would recommend this exceptional group for any of your eye care needs. read more

The BEST staff I have ever worked with. I wish I would've found them sooner. Dr. Toki was amazing. She's one of those docs that you want to have for a lifetime. Very sincere and informative. She took the time to explain everything in detail and even went into different preventative care methods (this is rare for most doctors to willingly do). The office itself was very big, spacious, well-lit, and clean. They have some cool innovative tech that I've never seen before. I've never been so happy leaving a doctors office. 100% would recommend. read more