Rarely do I feel compelled to write a review about a doctor's office but I have been a patient of…read moreDr. Tran's for over 7 years! I originally picked this location because I lived across the street but have since been returning to this office because I enjoy the product selection. There's always a change in product which keeps me excited every time it's time for my annual check up. I recently moved away from Irvine but because I was unhappy with LensCrafters and Costco, I found myself driving all the way back here because of their service. Now it sounds pretty far fetched to think I'd drive over 70 miles just to try on different glasses. But what really prompted me to do it was Emily and her hospitality. She works at the front and has been a joy to work with every time I come in for a visit. Last week, I was particularly frustrated with my experience at LensCrafters. I seriously doubted their ability to provide me with a great deal AND they cost a significant amount more than other retailers. Having nobody else to turn to but my old doctor's office, I gave them a call 5 minutes before closing. Emily took the time to look up my account and prescription and provided me with their pricing with my insurance factored into it. That level of customer service alone was the very reason why I decided to drive back to Irvine to purchase my next set of glasses. She didn't have to stay on the phone after the office was closed, but she was happy to answer all of my questions and was so kind about it. Mind you, I could have gone to Costco and paid significantly less without even using my insurance but I was so grateful for her help that I was eager for this office to receive my business for another year. Upon arriving, I was so shocked by the variety of frames available. It was my first time seeing Fendi, Prada, and even Loewe there. Notable mentions include Gucci, Persol, Oliver Peoples, and Cartier. Emily took the time to consult my decisions and even assisted in finding me cheaper alternatives that fit my face shape better. Of course, we ended up with the most expensive frames, but that was on me and certainly not on her. I really appreciated the non-sales aspect of it because at LensCrafters they wouldn't even let me see their non-designer collection because they just wanted me to buy the most expensive frames... a little service goes a long way! I'm extremely happy with my service as I have been for the last 7 years. While I can't promise I'll continually return since I live way further than down the street, it's nice to know that even though I'm not in Irvine anymore, they continue to elevate their product and their service year after year. Thank you!! (5/50--2024)

This place is absolutely the worst place I've ever been to in my life. I took my glasses in to get…read morethem adjusted and they fried my lenses. This was absolute negligence. They took my glasses to the back and bent the entire front of the frame, burnt my lenses so bad she thought it was dirty and kept trying to clean it. I've never had someone in my 20 years of having glasses bend the front part of the frame so aggressively either. EDIT: After going to another eye doctor, I've been told it's likely they were being lazy, did not remove the lenses while heating the front of the frame which isn't common practice, and now the anti reflective coating is burnt.

I had such a wonderful experience at People Optical! I brought in my Tory Burch sunglasses because…read morethe frames had stretched out and become too wide. They were incredibly friendly and courteous, adjusted them perfectly, and didn't charge me anything for the service. It's so refreshing to experience this kind of customer service. They made such a great impression that my husband and I will definitely be coming back when we're ready to purchase new sunglasses. I highly recommend People Optical and am so happy to have found them!

I highly recommend this local optical shop. Not only is the staff always friendly, but they also…read moreassist customers by making free adjustments if you stop by with any issues--even for glasses not purchased there. Furthermore, the lens replacement service is excellent; the lenses are fitted perfectly, ensuring top-notch quality that leaves me completely satisfied. I highly recommend this shop. Thank you to Jake & his team!!!

I needed to get my sunglasses repaired. The screws fell out that held the arms/temples to the rims…read moreof the sunglasses. Daniel was able to repair them quickly. I'm glad he did, otherwise I'd need to buy a new pair of sunglasses. I'm thankful that buying new ones wasn't necessary because I love these sunglasses.

Their doctors need to have a normal sized office, I had claustrophobia in the small over crowded…read moreoffice. It was ridiculous to have patients examined in the size of a closet that they called an office. Plus I asked for samples of a few of the colored expensive lenses, but there was barely any samples in stock she said. The lady at the front desk looked so unprofessional with her long straggly hair wearing a face mask, like we were at the height of Covid all over again. Everything about this office made me cringe and not want to return any time soon. I was given the prices for contact and glasses and told they were very reasonable. The next morning I went to Costco and the name brand stylish glass frames and colored contacts were almost 50% cheaper then the prices I was quoted in LensCrafters.

Had my first appointment with Dr. Darren Brown, he was professional, kind and thorough. His office…read morestaff was equally as kind. The office is located in a charming neighborhood with easy parking. I highly recommend this office to anyone looking for optometry services.

Very, very helpful. Honored a warrantee that I had forgotten about. Jessica has a great attitude &…read moreis always willing to help. Be sure to ask for Jessica! I rate Old Town Tustin .

Love Sonia who goes above and beyond as well as any staff in the front office - really thrilled to…read morebe a patient there

I have been a client for almost 20 years. Very professional and knowledgeable staff. They care…read moreabout your eye and personal health tremendously.

Most of the reviews you see are for Dr Moeser but this review is specifically for Dr Lopez who I…read moresaw and will give him 5 stars no question I recently visited Tustin Optometry for a routine eye exam and my experience was great. Scheduling was convenient and location is great with easy parking. Dr Lopez saw me right on time, very patient and discussed my eye health history in great detail. He is ofc very experienced but at the same time very approachable. The assistant staff is extremely helpful with pre-exam tests plus scheduling changes. I also got some good advice ordering new prescription lenses via my insurance. I will update this review for completeness once I receive my prescription lenses. But for now, I am certainly glad I have this option in Tustin versus driving miles in traffic to either Irvine or Newport Beach.

I needed a new optometrist and this was close to my virtual office. The doctor and all of the staff…read moremembers were nice and friendly and very efficient. I don't have vision insurance but what I paid out of pocket was reasonable. The first prescription the doctor gave me was not filled properly at Costco so he had to redo the prescription. And when he had to see me a second time he did not charge me. Eventually we got it all sorted and everything is as it should be. The staff here is very nice and friendly. And I will definitely come back here in a year's time.

I have been going to this Optometry since my early teens and they have always had great service. I…read moreonce switched to another optometrist because of my insurance and I ended up going back here for a second opinion from Dr. Bowman after the other Optometrist told me I needed corrective procedures. He explained and cleared things up for me, the other optometrist just wanted my insurance money! My experience has been great here. The staff treats me well every time I go and Dr. Bowman gives honest and good care.

Fantastic service ! Had a slight problem and it was efficiently…read more and friendly corrected.

Dr. Wu is diligent, thorough, and efficient. Nearly two years ago, we had a family emergency…read moreinvolving sudden vision loss. It happened over the weekend when the ER and urgent care were extremely busy, and we were concerned there might not be a vision specialist readily available. Fortunately, an appointment opened up with Dr. Wu. He quickly identified a Hollenhorst plaque and helped coordinate the appropriate referrals, including cardiology. We are incredibly thankful for his care and have continued to trust Dr. Wu with all of our vision care needs ever since.

Came to Target Optical for an exam and also glasses and contact lenses. Daniel provided excellent…read morecustomer service and is both very professional, nice and patient. He went through the vision coverage in detail and helped with recommendations on the frames based on criteria I provided him. He also look for ways to maximize my savings so I appreciate that!

Saw Dr. Chiu for a routine eye exam and for a prescription for a set of reading glasses, since I…read morehadn't been in quite some time - you know, because I don't like participating in the otherwise nefarious world of "healthcare." This visit, however, was actually a pleasure. Dr. Chiu was super friendly and amiable. She had lots of enthusiasm, and she happily and eagerly answered all of my questions about eye balls. I didn't feel rushed or pressured into anything, and she seems like a really great doctor who actually cares about her patients. Much respect. The staff was also great: very nice and helpful. Highly recommended.

I came in for an urgent call-in appointment on a Friday morning after a sports-related incident the…read morenight prior. The receptionist was kind enough to slot me in even though they were already full for the day. The optometrist that examined me was thorough and succinct in communication. He was extremely reliable in answering some questions I had regarding physical limitations related to the aftercare and walked me through the retina scans. Highly recommend this business ! They are professional, kind, and really care for the patients!

Called yesterday, and was able to book appointment next day at 12 noon ! So amazing! They take VSP…read moreand EyeMed insurance! Overall a great experience. I had doc Susan Brown. Lady was super thorough and knew her stuff. Gave me a 2 year prescription for my glasses (lenses). They have really high tech machines here. Like I've been to a ton but this place is prob the best in terms of technology. I like this office. It's great! I'll be back. They're quick and efficient. And they aren't pushy! The best part is that they usually have appointment times available for booking (during work hours obviously)

I haven't even spoken to anyone live there but what I am reviewing is the fact that I called twice…read moretoday to try to make an appointment and, without even an acknowledgement, I was put on hold for several minutes. No one ever gave me any indication of how long I'd be on hold, or, for example, thought maybe it was best to take my name and number and call me back if they were in the middle of something. They just lost a new patient.