Rarely do I feel compelled to write a review about a doctor's office but I have been a patient of…read moreDr. Tran's for over 7 years! I originally picked this location because I lived across the street but have since been returning to this office because I enjoy the product selection. There's always a change in product which keeps me excited every time it's time for my annual check up. I recently moved away from Irvine but because I was unhappy with LensCrafters and Costco, I found myself driving all the way back here because of their service. Now it sounds pretty far fetched to think I'd drive over 70 miles just to try on different glasses. But what really prompted me to do it was Emily and her hospitality. She works at the front and has been a joy to work with every time I come in for a visit. Last week, I was particularly frustrated with my experience at LensCrafters. I seriously doubted their ability to provide me with a great deal AND they cost a significant amount more than other retailers. Having nobody else to turn to but my old doctor's office, I gave them a call 5 minutes before closing. Emily took the time to look up my account and prescription and provided me with their pricing with my insurance factored into it. That level of customer service alone was the very reason why I decided to drive back to Irvine to purchase my next set of glasses. She didn't have to stay on the phone after the office was closed, but she was happy to answer all of my questions and was so kind about it. Mind you, I could have gone to Costco and paid significantly less without even using my insurance but I was so grateful for her help that I was eager for this office to receive my business for another year. Upon arriving, I was so shocked by the variety of frames available. It was my first time seeing Fendi, Prada, and even Loewe there. Notable mentions include Gucci, Persol, Oliver Peoples, and Cartier. Emily took the time to consult my decisions and even assisted in finding me cheaper alternatives that fit my face shape better. Of course, we ended up with the most expensive frames, but that was on me and certainly not on her. I really appreciated the non-sales aspect of it because at LensCrafters they wouldn't even let me see their non-designer collection because they just wanted me to buy the most expensive frames... a little service goes a long way! I'm extremely happy with my service as I have been for the last 7 years. While I can't promise I'll continually return since I live way further than down the street, it's nice to know that even though I'm not in Irvine anymore, they continue to elevate their product and their service year after year. Thank you!! (5/50--2024)

This place is absolutely the worst place I've ever been to in my life. I took my glasses in to get…read morethem adjusted and they fried my lenses. This was absolute negligence. They took my glasses to the back and bent the entire front of the frame, burnt my lenses so bad she thought it was dirty and kept trying to clean it. I've never had someone in my 20 years of having glasses bend the front part of the frame so aggressively either. EDIT: After going to another eye doctor, I've been told it's likely they were being lazy, did not remove the lenses while heating the front of the frame which isn't common practice, and now the anti reflective coating is burnt.

Had my first appointment with Dr. Darren Brown, he was professional, kind and thorough. His office…read morestaff was equally as kind. The office is located in a charming neighborhood with easy parking. I highly recommend this office to anyone looking for optometry services.

Very, very helpful. Honored a warrantee that I had forgotten about. Jessica has a great attitude &…read moreis always willing to help. Be sure to ask for Jessica! I rate Old Town Tustin .

My vision became clear of where our new Optometric Center would be when we visited North Tustin…read more When our family's eye doctor discontinued relations with our insurance company, we needed to find a new one. I called North Tustin Optometric Center, and they were able to get us an appointment right away. The front desk stayed in touch with me until appointment day, and they took our insurance! Our appointments went smoothly, I liked that they gave us times for each back to back appointments, because the three of us were able to go in at our exact time. The whole staff and Dr. Hsieh made the testing very smooth, thorough, and enjoyable! Dr. Hsieh is knowledgeable and personable, as with her entire team. We were able to get our glasses and contacts quickly. Even after the appointments were done, the front desk still kept in touch and updated us about our eyewear status. The whole experience was very smooth, pleasurable and professional. I am looking forward to my next eye exam, instead of dreading it. I can see clearly now that North Tustin Optometric Center is our new optometric home!

we just had our annual optometric appointments and I continue to be so grateful for the incredible…read moreservice. Beginning with the receptionists-technicians and Dr. Hsie. All are so personable and friendly and keep you at ease and very well informed. Dr. Hsieh is so passionate about her patient care and educating us on any conditions we need to consider and monitor. This was our first time that we worked with Lorena who assisted us with our eyeglass prescriptions. She was conscientious with helping to pick out well fitted & flattering frames, as well as knowledgeable about our insurance coverage and optional lenses to give us the best use of our glasses. It was a pleasure to work with her, and of course, the rest of the staff. THANK YOU ALL! Hector & Rebecca E.

The level of client accommodation by the staff as well as the optometrist is out of this world!…read moreNowhere is this level of service seen. Thank you for showing that you care! DF

If you value your time, skip this place…read more 1st time: reception made a mistake with my appointment 2nd time: went inside Costco not realizing they have construction and changed location. asked 3-4 people before realizing it's in the back now. Phone staff didn't notify me. Then once i found the mobile office in the back of Costco, staff spent 10 min asking me to fill out a form and asked me tons of question and told me my insurance is "inactive"?! (which i found out is false) I called my insurance and they told me that's incorrect and I am active. I went to the other Costco for eye exam and other eye exam/optometry office found me in 1 min. Wow, such a different level of service from 2 different office. The admin and level of customer service here is awful. wasted my whole afternoon and had me unnecessary on my the phone with my insurance . Just go to the other Costco and skip this location.

Loving EyesChoiceOptometry! Our family is new to the area, and needed to find an optometrist within…read moreour insurance coverage. Not everyone takes Davis Vision, so I was pleasantly surprised to find this place with great ratings. My whole family came here for our eye check up a few months back, and I was very pleased! Very friendly staff, and very wonderful & knowledgeable doctor. I felt the eye exam was very thorough, and best of all, they have such a cute selection of glass frames to choose from, will have to upload pictures on my next visit :) Yesterday, I woke up at 4 am with terrible aching eye pain. I couldn't sleep through the pain, and we called EyeChoice when they were open in hopes they could help. I was so relieved and thankful they could squeeze me in on a short notice. Dr. Lim saw me by early afternoon, and addressed the cause of my pain. Thank you, EyeChoice and Dr Lim, for not only helping me with my vision needs but for being there through a horrible eye pain experience! Will recommend to others nearby

My wife's 6 month old eyewear is faulty but the untrained receptionist said that the issue wasn't…read morecovered under the insurance, and they refused to look at options. We have used this place for 10 years and it's went downhill rapidly! The opticians are great but unprofessional staff are poor!

5-Star Review Dr…read more Mary Hoang is truly a delight! She provides exceptional quality of care and is incredibly thorough, kind, and professional. She takes the time to listen, explain everything clearly, and make you feel genuinely cared for. I always feel confident and comfortable in her care. I highly recommend Dr. Hoang to anyone looking for compassionate, knowledgeable, and attentive optical care.

Stay away from this place!…read more For some reason they can never get my glasses made correctly here. Happens over and over. I asked for a refund then they charged me for the lab fee. I told them to fix the issue instead and they decided to process the refund without my approval for less money than I paid?? This place is horrible with customer service. The girls in the front need more people skills and training.

Doctor Bender is great with all ages. The office also has an area for facials and I tried it out…read more Highly recommend.

Dr. Bender and his team take great care of the whole family! They use state of the art equipment…read moreand have lots of great frames to choose from. So grateful to have found Dr. Bender and his team!

Called yesterday, and was able to book appointment next day at 12 noon ! So amazing! They take VSP…read moreand EyeMed insurance! Overall a great experience. I had doc Susan Brown. Lady was super thorough and knew her stuff. Gave me a 2 year prescription for my glasses (lenses). They have really high tech machines here. Like I've been to a ton but this place is prob the best in terms of technology. I like this office. It's great! I'll be back. They're quick and efficient. And they aren't pushy! The best part is that they usually have appointment times available for booking (during work hours obviously)

I haven't even spoken to anyone live there but what I am reviewing is the fact that I called twice…read moretoday to try to make an appointment and, without even an acknowledgement, I was put on hold for several minutes. No one ever gave me any indication of how long I'd be on hold, or, for example, thought maybe it was best to take my name and number and call me back if they were in the middle of something. They just lost a new patient.