Very, very helpful. Honored a warrantee that I had forgotten about. Jessica has a great attitude &…read moreis always willing to help. Be sure to ask for Jessica! I rate Old Town Tustin .

Had my first appointment with Dr. Darren Brown, he was professional, kind and thorough. His office…read morestaff was equally as kind. The office is located in a charming neighborhood with easy parking. I highly recommend this office to anyone looking for optometry services.

Looking forward to my next visit!…read more Dr. Qadeer and his staff provided an excellent service! They take a variety of insurances and accept Care Credit. The office hours allowed me to get my eyes checked without having to take time off! Incredible.

I was able to get an appointment the same week. While I had Kaiser they made me wait over 2 weeks…read more The doctor was nice and helpful. I would definitely return as a patient.

Rarely do I feel compelled to write a review about a doctor's office but I have been a patient of…read moreDr. Tran's for over 7 years! I originally picked this location because I lived across the street but have since been returning to this office because I enjoy the product selection. There's always a change in product which keeps me excited every time it's time for my annual check up. I recently moved away from Irvine but because I was unhappy with LensCrafters and Costco, I found myself driving all the way back here because of their service. Now it sounds pretty far fetched to think I'd drive over 70 miles just to try on different glasses. But what really prompted me to do it was Emily and her hospitality. She works at the front and has been a joy to work with every time I come in for a visit. Last week, I was particularly frustrated with my experience at LensCrafters. I seriously doubted their ability to provide me with a great deal AND they cost a significant amount more than other retailers. Having nobody else to turn to but my old doctor's office, I gave them a call 5 minutes before closing. Emily took the time to look up my account and prescription and provided me with their pricing with my insurance factored into it. That level of customer service alone was the very reason why I decided to drive back to Irvine to purchase my next set of glasses. She didn't have to stay on the phone after the office was closed, but she was happy to answer all of my questions and was so kind about it. Mind you, I could have gone to Costco and paid significantly less without even using my insurance but I was so grateful for her help that I was eager for this office to receive my business for another year. Upon arriving, I was so shocked by the variety of frames available. It was my first time seeing Fendi, Prada, and even Loewe there. Notable mentions include Gucci, Persol, Oliver Peoples, and Cartier. Emily took the time to consult my decisions and even assisted in finding me cheaper alternatives that fit my face shape better. Of course, we ended up with the most expensive frames, but that was on me and certainly not on her. I really appreciated the non-sales aspect of it because at LensCrafters they wouldn't even let me see their non-designer collection because they just wanted me to buy the most expensive frames... a little service goes a long way! I'm extremely happy with my service as I have been for the last 7 years. While I can't promise I'll continually return since I live way further than down the street, it's nice to know that even though I'm not in Irvine anymore, they continue to elevate their product and their service year after year. Thank you!! (5/50--2024)

This place is absolutely the worst place I've ever been to in my life. I took my glasses in to get…read morethem adjusted and they fried my lenses. This was absolute negligence. They took my glasses to the back and bent the entire front of the frame, burnt my lenses so bad she thought it was dirty and kept trying to clean it. I've never had someone in my 20 years of having glasses bend the front part of the frame so aggressively either. EDIT: After going to another eye doctor, I've been told it's likely they were being lazy, did not remove the lenses while heating the front of the frame which isn't common practice, and now the anti reflective coating is burnt.

Most of the reviews you see are for Dr Moeser but this review is specifically for Dr Lopez who I…read moresaw and will give him 5 stars no question I recently visited Tustin Optometry for a routine eye exam and my experience was great. Scheduling was convenient and location is great with easy parking. Dr Lopez saw me right on time, very patient and discussed my eye health history in great detail. He is ofc very experienced but at the same time very approachable. The assistant staff is extremely helpful with pre-exam tests plus scheduling changes. I also got some good advice ordering new prescription lenses via my insurance. I will update this review for completeness once I receive my prescription lenses. But for now, I am certainly glad I have this option in Tustin versus driving miles in traffic to either Irvine or Newport Beach.

I needed a new optometrist and this was close to my virtual office. The doctor and all of the staff…read moremembers were nice and friendly and very efficient. I don't have vision insurance but what I paid out of pocket was reasonable. The first prescription the doctor gave me was not filled properly at Costco so he had to redo the prescription. And when he had to see me a second time he did not charge me. Eventually we got it all sorted and everything is as it should be. The staff here is very nice and friendly. And I will definitely come back here in a year's time.

Love Sonia who goes above and beyond as well as any staff in the front office - really thrilled to…read morebe a patient there

I have been a client for almost 20 years. Very professional and knowledgeable staff. They care…read moreabout your eye and personal health tremendously.

Once you come to this place, make sure you don't have nothing to do all day because appointment…read moredoesn't mean anything. Patient waiting. I saw the doctor she is playing with her phone. that's why I was waiting there 40 minutes in the waiting room . Poor management.

Take your business somewhere else. She will take your money and run. Horrible…read more service. Don't expect a return call. Left several voice-mail message. I never expected this kind of service from Optometrist. If I have a choice I will give a negat

My family and I always have a great experience when we have our annual check up. The front desk…read morestaff is very kind, and we did not have to wait long. Dr. Elson is always thorough, patient, and answers all of our questions about our eye health. He even caught a medical eye problem with one of my sons that even an Opthamologist that we were seeing for many years did not mention to us! Because of Dr. Elson, we were able to get him to a Cornea specialist in time before his diagnosis progressed. His new office is so pretty and beautifully decorated! Highly recommend coming here!

I ordered new prescription lenses for existing sunglass frames. Four weeks later I stopped by to…read moresee status of my purchase. I was informed the lenses were no longer available as the distributor had stopped purchasing my frames. They asked if I would accept lenses from another provider. I said yes but wondered why they waited four weeks to ask. Two weeks later I was told my sunglasses were ready. Not, the lenses were not the mirrored ones I had ordered. Three weeks later for a grand total of nine weeks since ordering my sunglasses they are ready to pick up. I will pick them up in a half hour. Hope they are correct.

The level of client accommodation by the staff as well as the optometrist is out of this world!…read moreNowhere is this level of service seen. Thank you for showing that you care! DF

If you value your time, skip this place…read more 1st time: reception made a mistake with my appointment 2nd time: went inside Costco not realizing they have construction and changed location. asked 3-4 people before realizing it's in the back now. Phone staff didn't notify me. Then once i found the mobile office in the back of Costco, staff spent 10 min asking me to fill out a form and asked me tons of question and told me my insurance is "inactive"?! (which i found out is false) I called my insurance and they told me that's incorrect and I am active. I went to the other Costco for eye exam and other eye exam/optometry office found me in 1 min. Wow, such a different level of service from 2 different office. The admin and level of customer service here is awful. wasted my whole afternoon and had me unnecessary on my the phone with my insurance . Just go to the other Costco and skip this location.