I'm truly grateful for Giovanni Castillo. I had a trip coming up and urgently needed new contacts and lenses for my glasses. Giovanni was incredibly accommodating and took care of my eyewear needs right away. He's exceptionally knowledgeable in his field of work and answered all of my questions with professionalism and an amazing attitude. The best customer service I've ever experienced at Lens Crafters. I highly recommend this location and will definitely be coming again in the future. Thank you for a wonderful experience. read more

Worst customer service I have experienced. Rohan (I think this is his name) is very unprofessional and rude. I would never recommend anyone come to this location. If I could give zero, I would! read more

Everyone was so friendly and helpful! The glasses I picked out are so fun and make me feel so good. The doctor was a lot of fun as well thank you LensCrafters. read more

My honest sincere opinion about this place is great except some pieces. Walked in for a change of lenses felt my left eye vision a bit blurry so made an appointment prior 1 week in advance and they made time for me, which is perfect. Once arriving for my appointment I was greeted by the staff felt welcomed, they asked if I have an appointment I said yes. Then proceed to take some test on my vision with the machines. The women that was helping me was great her name is Julie, she explained what all the machines do and how they help them figure out what's the problem or how to fix it. It all made sense to me and I trusted her and felt really comfortable with her. I believe we tried 3 machines we do one with air being blowed into your eye and that one did scare me but she did tell me in advance that it will do that so I'm not fully shocked in the moment. My overall experience with the machines and how well kept clean they are is a 10/10 not dirty they clean before use and after use. Love to see that. My honest review about the worker Julie is a 10/10 she was really nice and patient felt comfortable, that's something you don't feel with other people cause they can be rude. Once we finished with all the machines and test she told me to just wait on the seat and the doctor will come out, I told her "thank you, you'll be a great manager one day maybe here or somewhere else but you have heart and patience's". One the doctor saw me and greeted Dr. Park took me into the office and explained to me all the pictures that Julie took and explained if I need glasses why I do. I realized I'm a bit blind but that's why I'm there. She then proceeds to test me on this eye machine by switches lenses to see which one is better vision for me. It was easy and calm. Dr. Park then proceeds to tell me she recommends that I get glasses for then it will help my vision so later on it doesn't get worse. I take her advice and thanked her, she was really calm for being a doctor they always tend to rush you and get you out. She asked if I have any other questions but I didn't. I was glad she could attend me. My overall review is 10/10 amazing Doctor. Then the fun part came so I thought, choosing my glasses. I got back to the main floor where I was supposed to go I sat down and got helped by this Gentleman Alexis at first he asked to see my paper work and then took my insurance, anyways from that I choose some nice Ray-bans Club master I believe is what it's called. I selected those for my glasses with the tint in the sun, he did try pushing it that I get it. I didn't really like how much he pushed it onto me to purchase it. I understand he's trying to push the product out but I felt more like I was forced do buy it. Although I was gonna get it. I first wanted to see the price difference with or without. He was an okay sales person. He did help me find what I was looking for and told me great facts about adding the tint to my glasses. Although I did felt a bit to pushed in that situation of buying the tint, I chose to buy them cause I enjoy the tint in the glasses if I am going to be wearing them everyday. He then proceeds to charge me and tells me it's gonna be about a 30-45 min wait for the glasses to be ready so then I proceed to wait walked off to Amazon fresh to get myself beverage. Time was up came back into the store glasses were ready I proceed to try them on with him and asked if they fit I said yes. He said It looks good and said if there's anything else I can do. I said no but thanked him for his time and left the location. My overall review of Alexis is 7/10 didn't feel as comfortable and felt like I had to buy them and just go. Lens Crafters is a great and wonderful company with many people of heart. The location I went to in The Market Place in Tustin near Irvine was good. Good staff for the most part. Would I recommend this place ? Yes absolutely the same path, the same people that helped me I recommend. Just be certain on what glasses you want. 8/10 Overall read more

LensCrafters - Club master - Eyewear & Opticians Near Me - Irvine, California

The staff is extremely helpful. I came in without an appointment to have an adjustment on my glasses that I purchased from there earlier and they were more than happy to help and make sure the glasses were a perfect fit. Will definitely be coming back again. read more

LensCrafters - They replaced the frame grips after my dog had chewed on the previous ones - Eyewear & Opticians Near Me - Irvine, California

I could not have been more pleased with my experience at the Tustin Marketplace Lens Crafters. I had the opportunity to work with sales associate Sheri at this location who might just be the best customer service professional I have ever worked with. She was impeccable in every way and I left purchasing two pairs of glasses when I had only intended on looking around. I had also been to several other locations to find glasses and left each of them because of the lack of care, effort, and service. Sheri and then the return customer staff were so exceptional and knowledgeable that I no longer wish to shop anywhere else. Your policy on returns is also very helpful. One of the lenses I chose did not work with my specific impairment and Sheri could not have been more understanding or helpful in this as well. What a great experience. I will highly recommend this store and staff to everyone I know!!!! read more

I needed to get my new glasses fitted today and decided to stop into this LensCrafters though I hadn't gone to this location in the past. I was very pleased to be greeted within a few minutes by Giovanni who immediately took care of my eyewear needs without making me feel intrusive because I didn't purchase them from this location. I highly doubt many smaller eyewear service and optician providers would be so accommodating. In an age where customer service is lacking in so many aspects it was so refreshing to experience great customer service - and it gives me hope! Thanks Giovanni for making my day! read more

Make sure to check the online prices and promotions before going to the store!!! I made my purchase and the very next day saw that the frame's price was 50 percent off on their website. Called the store and requested a price match for the frame, but they didn't want to help at all. I got stuck with the frame since it was ordered with prescription lenses. I don't think that I was treated fairly. They said they do not match online prices at the store. read more

Came on my day off last minute and was able to schedule an appointment for my mom and myself with no trouble . Geovany took great care of both of us and explained the whole process to us. Great customer service and answered all our questions! Definitely coming back to this location ! read more

I had Brian helping me bend my frames back into place, even though they were 3,000 dollar frames I knew they were in good hands. He later fixed it and I left the store happy! read more

This review is a special thank you to Brian and Tina. They are absolute all stars. I called Saturday afternoon after I lost my glasses. I was leaving to Asia midnight that night and needed glasses as soon as possible. They were able to speak to their onsite lab and cut me a pair of glasses within 2 hours. I can't express how great the level of customer service I received was and the speed of the service was impeccable. Thank you to you both. read more

I have a great experience today at LensCrafter, The Market Place because Daniel, Eyewear Consultant, is AMAZING. Daniel provides me the best customer services. He helps me to select a replacement eyes glass and gives me the best price. Daniel is knowledgeable, helpful, and goes above and beyond to help me out today. Daniel, thank you so much! I definitely come back at this LensCrafter location. read more

I stepped in looking to get my glasses repaired. This location was welcoming and helpful. Alex took care of my concern right away and got it fixed in about 5 mins. I appreciated his time. read more

LensCrafters has good glasses selection both for men and women. I'm glad I went here to replace my glasses I got from another branch and man, they are the most accommodating staffs I've ever met. Special mention to Phi Nguyen who is an Assistant Manager and a Licensed Optician. He helped me a lot with my glasses issue. He surely knows what he's doing and exceeded my expectations. Amazing customer service! Thanks Phi! read more

I went into LensCrafters after I had called first and talked to Aleks there about getting new lenses for my glasses. He let me know the different options and I decided to go in to check them out. When I arrived, I was greeted right away and asked for Aleks. I had no idea he was the store manager. He was so kind and very detailed with my millions of questions. He is so knowledgeable and was happy to answer anything I asked. I actually learned a lot from that visit. I got my glasses back with updated lenses in less than 3 hours. I love how quick they are! Aleks gave beyond the best customer service and I can just feel how passionate he is about his job. I'd recommend this location, Aleks, and his team. They are the best! read more

I haven't purchased prescription glasses in about decade and needed a new one for an upcoming eye exam from the DMV, and the staff at this LensCrafters helped throughout the whole process. I picked some random frame, but Luna gave her honest opinion and recommended one that fit way better. She adjusted the nose piece and showed me how to fit it specifically for Asian fit, which no one ever did before. The best part was the glasses were ready the following day. If you need fast, friendly, and knowledgeable service, this LensCrafters is the place to go. If this store spots this review, thank you again and thank you Luna! read more

LensCrafters - Eyewear & Opticians Near Me - Irvine, California

Bought my glasses today at the LensCrafters in the Irvine Marketplace. I really enjoyed buying my glasses here. I was helped by one of the opticians there, Giovanni Castillo. He did an outstanding job and I really like my new glasses. I also dig all the high-tech optical diagnostic devices. No dilating eye drops or crazy bright blue lights anymore for me. The frame selection was great too and Giovanni explained everything and worked my insurance really hard to get the price way down. Highly recommend. read more

I ordered photo-gray transitional lenses a year and a half ago and the color change quit working after about year. I brought this defect to LensCrafters and their position was that people generally change eyewear every year or so. What's the problem, in other words. Well, I prefer to keep the same glasses for several years, so I have a real problem with this inferior product. If you feel the same way then by all means avoid LensCrafters. (Probably a good idea anyway). read more

This LensCrafters is amazing. Professional, quick, and very much to the point . - super fast service - very friendly associates (Giovanni and Rashelle in particular!!) If you need anything, this should be your 1st choice! read more

Had a great experience been looking for glasses and contacts for a while haven't been able to find a pair that fit my face. Selection here is awesome a lot to choose from. Daniel helped me out he was great spent a good amount of time with me breaking down what my insurance covered also went above and beyond and adjusted the sunglasses I had hanging off my shirt because I mention the kept sliding off my nose. Really happy with the service and experience. Thank you. read more

As a disclaimer, I have worked in a private practice optometry office for 2 years before heading back to school, so I do have experience with working in optical (I am not currently affiliated to any office). I know that LensCrafters and corporate optometry receive a bad rap, but I figure don't knock it until you've tried it. Below is just my own personal experience at this LensCrafters, so read however you will. Like many others have already mentioned before, this place lacks customer service. The first time I walked in, I was not greeted, nor received any help until I asked for it. Lucky for me, I do prefer to browse on my own instead of having someone follow me around. I got to work with Dakota the first time where she helped me price out how much it would cost with the different options that I wanted. My previous lens I had were a specialty lens, and it was the first pair of glasses where I absolutely loved my prescription so I wanted to keep the same exact lens type with the very slight update in my prescription. Unfortunately, LensCrafters does not have the option for this lens type (Eyezen) because they were still being trained on how to work with/order the lens that my insurance covers more. Instead, Dakota recommended LensCrafters' own version of the lens type (Modern Lifestyle), which cost a little more. I decided I wanted to come back at a later time to get the glasses made because I wanted to bring my parents in to check out LensCrafters as well. When I came back the following week the pair of glasses in the color that I wanted had already been sold. I worked with Dan who pulled a lot of strings calling up every branch of LensCrafters in the surrounding area to find if they had the color frame that I wanted (*major claps for him*). Unfortunately, no other store had the frame color that I wanted so I settled for a different color. Some pros about this LensCrafters: -lots of selection: literally there is something for everyone! I appreciated that they had "alternative/asian" fit glasses that fit my face! Even my mom who has a hard time finding glasses found something she liked -reasonable prices: i found that the price for single vision lenses were very reasonable, despite having to pay a little extra for the specific lens type I wanted -I loved working with Dakota and Dan who were super helpful on my visits -they do take insurance. if you got it, use it! Some cons about this LensCrafters: -lack of customer service: don't expect to get immediate service when you walk in. While I was being helped, I saw someone stand in line for about 30 min just waiting to get her glasses adjusted, which should have been a really quick fix. -if you like a frame, but want to come back at a later time, ask them to put the frames on HOLD for you. This is a busy location, so the frames do get sold fast and they're not always available to be reordered like mine :( -make sure you are asking them for an itemized copy of what you are paying for. I noticed that there was a $35 charge for a "One Year Eyewear Protection Plan," which was not explained to me. It was explained to me, however, that if I ever needed to replace the lens, I would only be paying $25. After doing some research online, I found out that the $25 to cover the cost of lens is in addition to the $35 that you pay for your glasses (kinda like insurance). I asked to take this $35 charge off because I'm usually pretty good about taking care of my glasses, and didn't think I would need this option. Additionally, in my experience in working at private practices, they usually cover the glasses your purchase (scratch on lens or manufacture defect to the frames) at no extra cost for up to one year. It's just something to keep in mind about if you are debating between LensCrafters or getting glasses from your local optometrist. read more

Absolutely phenomenal service. Lulu helped me get lenses for frames that I brought in and I am so happy with the professionalism and enthusiasm he had. I will literally only ever come to this lens crafters because of him. He was extremely knowledgeable, professional, and funny! Thank you!!'n read more

First of all, don't be so sure that you will get the Dr. That you made an appt with. Customer service just decides to put you with another Dr. without letting you know. After my visit, Dr. gave instruction to the Front desk lady on what changes should be done to my prescription. The girl, kept nodding her head and then she passed it to another person to take care of my order without even transferring what the Dr. had explained to him. So basically the Dr did all those explanation for nothing! I sit with this new person and he feels that he knows more than the new Dr. because he's been working there for a long time and here I am have to convince him to go with what the Dr. prescribed and change my prescription. Along with some other non-sense that he said, it made my experience horrible. read more

Ive been getting my glasses and doing my eye exams here for the last 2 years. Adam particularly has helped me the most and he is always so friendly and helpful each time I come in with any questions, adjustments or help I need. read more

Excellent service and super friendly staff. My glasses were ready in an hour. Easy process and a lot of glasses to choose from. I love my glasses! read more

I have been to this place twice, and that was because I wanted my new glasses with my old glasses prescription. I made it clear to the person who was attending me. I told them twice to the point that I had to make two trips. As soon as I got them and started to use them, I noticed right away how after I stopped using them, my vision would get super blurry and my vision would get worse. I love how everyone was nice, but I didn't like how it seemed like they didn't care about what I asked and wanted. At this point, I don't even use them anymore. read more

Special shoutout to the incredible Luna (optician who helped me out) when I was here! This one's for you: Mystery the moon A hole in the sky A supernatural nightlight So full but often right A pair of eyes a closing one A chosen child of golden sun A marble dog that chases cars To farthest reaches of the beach and far beyond into the swimming sea of stars Sorry, eye couldn't help but be poetic for a minute here. Or right there. Ok, now I'm done... Eye'll try to stop now... After a routine eye exam, my vision changed so I was looking for another (backup) pair of glasses so that I could continue to see my haters more clearly (JK everyone loves me) in case something were to happen to my regular pair. One would think that I would've learned my lesson to wear contacts instead of glasses while playing basketball to avoid the possibility of breaking them. But one would be wrong. Luna was very courteous and helpful and took her time to answer all of my questions. She also offered to adjust my glasses in the future if need be. From the looks of it, and generally speaking, the staff here seemed friendly and respectful towards all of the customers/patients. Also, I felt no pressure to make any sort of purchase. I want to make it clear that that was on my own accord. I'll be sure to visit this locations for any and all of my future eyecare needs. Lenscrafters @ Tustin Marketplace - keep up the great work! read more

Great experience! Made my appointment online and was greeted as soon as I walked in. It was my first appointment ever, and they ALL really took the time to explain everything to me, and my results. After the test they helped me pick frames that would look best on me. I noticed they didn't choose the most expensive frames either, which I feel shows honesty! Had a great experience here. read more

Great, friendly team at this location. Have always had great service for me and my kids. Today they went above and beyond though. My kid stepped on her glasses bending the hinge on the frame. We tried to fix it ourselves but we're unable to (we took it apart and couldn't put it back together). I brought them to the store with no idea what to expect. The lady (sorry I didn't catch her name but I think she was the manager) had them fixed within 5 minutes free of charge. read more

Had a miserable, awful experience at the Los Olivos location and was about to give up on this company but decided to give it another shot at a different location. Very glad I did, Carlos was awesome, patient and super helpful, even adjusted a different pair of glasses I had on me. Yeah, they are pricey compared to others, but thankfully with insurance, the prices are ok. Not to mention being able to turn around lenses in an hour. If you happen to be at this store, ask for Carlos! read more

This location is small and seems to always be very busy. I've had to wait over 45 minutes past my appointment time to get seen by the optometrist. But wait times aside, my experience with the optometrist has always been great. Venus Tsai is professional and personable, answers all your questions and makes appropriate recommendations for eye care. Big thanks to Lulu for helping me out the other day! The store didn't have the sunglasses in the color I wanted, but Lulu happened to have the exact same pair and was gracious enough to grab his to let me take a look. He took the time to price out my options with discounts v insurance and never rushed me to make a decision. The store was an absolute zoo on a Friday evening but he made the whole process a lot more bearable. Lulu deserves a raise! read more

Great service good team Lesley help me she is very nice She did an amazing job highly recommend them! Thank you. read more

I really like this location of Lenscrafters. Besides having the best selection of frames in town, they also have a friendly staff of employees who are always patient and helpful. Whether I'm reordering contacts or ordering new frames, everyone at this office is so tolerant of my prescription changes. My own ophthalmologist does my eye exams and writes me a new prescription each year. But this last year, it took a couple of visits back to my doctor's office before the prescription was correct. I was so grateful when the staff at Lenscrafters patiently changed my contacts mid-order without any hassle. Yes, this location tends to be really crowded, but I can seriously see why. I don't mind waiting in the long lines as much when I know I'll receive such great customer service! read more

LensCrafters - Eyewear & Opticians Near Me - Irvine, California

How can management at LensCrafters hire such stupid people? I walked into the store on Jamboree in Irvine and spoke to the dumbest salesman to walk this green earth. Dumber than 2 rocks, hasn't shaved in a week, not smart enough to wear a mask properly and doesn't know what an iron is, he looked like he just rolled out of bed and went to work. In the span of 10 minutes I had to repeat my question 4 times because this salesman was just plain stupid. And after the 4th time asking me what I needed, he still couldn't understand his job, I could have given him written instructions but I don't think he could read English and/or have the appropriate amount of brain cells to formulate a proper answer. How do people this stupid get a job? read more

Went in for new glasses and Brian was amazing! Super fast but very precise and made sure I got the best deal. Very respectful and knows his work. Super amazing. Thank you!! read more

My family and I went in for our exams and new glasses, the whole staff was pleasant and helpful, especially Brain he was so helpful and made the whole experience delightful. Brain was incredibly knowledgeable and made the experience so easy. read more

I have just scheduled my appointment on their website and had to call today to check on my insurance. A lady answered the phone and said, "I can answer your question after I'm done with a patient. I'm with a patient right now." Well, why answer the phone then if you were helping a patient. Rude! For both myself and the patient. Worst customer service, esp with the way she talked on the phone, you could tell she wanted to end the conversation because, "she's WITH a patient." I cancelled my appointment right away and scheduled with a local optical place here in Irvine Jeffrey and Trabuco- which by the way have the best reviews on Yelp. May I suggest that customers should check Yelp reviews first before making future appointments with this Lenscrafters branch. I saw so many 1 Stars, now i understand why. read more

Dr.Venus Tsai is amazing. She made the experience really smooth and answered all my questions and concerns politely. She felt like a nice friend who was looking out for me. Had a great experience with her. Last year Dr. Daniel Choi also helped me and he was also very nice and professional. I would also recommend him. 3rd year in a row taking care of my vision here. Those two doctors above are 5 star. Knocking down a star for the location as there was a mix up with my actual lenses but if I can get it resolved with customer service I'll update. read more

I love the staff here . They took the time to make sure that my prescription was right on par. It's important that I have that since I film for a massive professional music company/ Church. Bethel music. It has allowed me to have better camera shots ect. read more

I have gotten my frames and lenses from this Lenscrafters for many years. At my most recent visit, I was helped by both Brian and Giovanni. Brian showed me some cool Ray Ban frames that change colors (get darker) when they are outside-frames, not lenses! Very enthusiastically, he walked me outside to show me. And I was sold. Giovanni fit me and helped me order the best deal for 2 pairs of glasses, making recommendations that were great for me. I have always been treated very well here and the staff are extremely knowledgeable and friendly! Thanks guys (Sorry if I misspelled your names)! read more