I really like this location of Lenscrafters. Besides having the best selection of frames in town, they also have a friendly staff of employees who are always patient and helpful. Whether I'm reordering contacts or ordering new frames, everyone at this office is so tolerant of my prescription changes. My own ophthalmologist does my eye exams and writes me a new prescription each year. But this last year, it took a couple of visits back to my doctor's office before the prescription was correct. I was so grateful when the staff at Lenscrafters patiently changed my contacts mid-order without any hassle. Yes, this location tends to be really crowded, but I can seriously see why. I don't mind waiting in the long lines as much when I know I'll receive such great customer service! read more

LensCrafters - Eyewear & Opticians Near Me - Irvine, California

Walked in and was told appointment available and fill out paperwork and would be brought back for exam. Completed paperwork. Turned it in. Went through all the glasses. Walked around. Played some games in my phone and 30 min later still nothing and my patience exhausted. Asked the same associate and she said almost you will be the next person. Really? Because I was already next 40 minutes ago. Be upfront. Why must it be a game. If I had know it was that long I wouldn't have wasted yours or my time. Another example of a company note worried about numbers and profit than customer service and respecting my time. Make sure you get clear communication otherwise they'll take advantage of your time. read more

I was helped by several employees at this location. And I didn't get the name of the other two staff, but I appreciate your patience and help! I did receive support at the beginning and end by Parsa. Thank you so much for helping me out today! read more

LensCrafters - Eyewear & Opticians Near Me - Irvine, California

This is the worst lens crafters, and eye doctor I have ever been to. The Doctor is extremely rude, and unfriendly. The staff is extremely unknowledgeable, and misguided me multiple times. They're not here for patient experience, but to profit as much as possible off of each patient. I will never be returning and would avoid it all costs. read more

False promise! They told me the glasses will be ready in 7 days or maybe sooner. And when I called on day 10, they told me the ordered was just shipped from Texas the day before. I broke my glasses and needed a new pair of glasses ASAP. And I wouldn't have ordered them if I knew the order would take two weeks. They said the only thing I can do now is to go in the store to get another pair of glasses which they can make there at their lab. They will not offer any discount or anything. read more

I just stopped in after work at the Irvine Location on Jamboree to get my glasses adjusted and was helped by Giovanni. I mentioned how I didn't love my glasses and the issues I was having with my progressive lenses. He showed me some frames that were exactly what I was looking for and told me about the new Varilux progressive lenses that he thought I would like. I was also able to get an overdue eye exam, since they had an opening. Fast forward to today, a little over a week later. I just picked up my new glasses and they are so perfect I can't believe it. The lenses are amazing, I can't even tell I'm wearing progressive lenses, they are so easy to see out of. No more headaches and switching glasses out for computers! Thank you Giovanni for your excellent customer service. You've gained a loyal customer. read more

I came in here for the first time today to conduct an eye exam and had an amazing experience. My appointment was at 11:20 and I was checked in and in the room right on time. Ashley was really friendly and helpful and explained everything that she was doing as she was doing it! Dr. Karen Wu then saw me and also explained everything and answered all of my questions. Both Ashley and Dr. Wu were really friendly and provided me with excellent service. Highly recommend this spot. read more

Excellent selection of glasses, staff in all roles, were highly professional. I purchased 3 glasses after searching for a long time. I'd highly recommend read more

Brian was easily the best optician I've ever had the pleasure of interacting with. He was knowledgeable and helpful and had a great energy.

My wife and I both bought new glasses from Lenscrafters in Cherry Creek Mall. We both had the lense issues within 6 months as they appeared to have the coating on the lenses separating. They looked like a snail was crawling on them leaving a chemical trail. I have had glasses for 50 years and have had lenses deteriorate and get scratched over time. I where my glasses all the time and only take them off at night so I am not hard on lenses and use proper cleaning material. When took the glasses back the assistant manager told me I had scratched my glasses and there was little she could do for me. I told her my wife had the exact same problem and that she had come in are replaced the lenses with a $50 discount on $600 lenses. I said this was not acceptable. She eventually offered me half off or $300 for a replacement set. My prescription had expired so I went and got a new one and trying to decide if I should even go back and get the discounted lenses or go somewhere they stand behind the quality of their product. Has anyone else had these problems with Lenscrafters????? read more

I keep trying to come here for convenience... HUGE mistake! Last year they gave me the wrong prescription and cost a fortune to replace all my glasses as they did not honor their mistake. This year same thing. My prescription is DEAD wrong! Save yourself a headache and find someplace else to go! Huge huge waste of time and horrible customer service! read more

Fantastic service. Went to get my glasses fixed, free of charge and no appointment. Adam was super helpful in making sure my glasses fit. Thanks so much! read more

giovanni helped me find and check out my glasses and he was wonderful! also, there are so many beautiful frames to pick from!

I was in the area and stopped in to see their selection of cases (since it is a business that specializes in eyeware). I've been meaning to pop in there for a while as the one I have is on its last leg. Roham directed me to two hard cases for oversized glasses and two soft ones on a display. It was not quite what I was looking for. I thanked him and was about to walk out when he quickly made a trip to the back and then handed me a brand new Ray-Ban case. I asked him how much it was and he said "no charge". Imagine my surprise (jaw drop)!! I was more than happy to pay for it. This was totally unexpected. Thank you so much, Roham! It's no wonder why I keep going back there! See you again soon! read more

My glasses are so out of focus. The techs argue with you. They don't want to fix an incorrect script. The doctor saw me again and asked the techs to redo script. I got bullied and made to feel like an idiot. They refused to make a change. Whose eyes are seeing thru my glasses......mine.....I can't see properly.....they are disrespectful and inept. I'll never use them again. Costco is by far a better option. read more

I wasn't sure what to expect when I came in looking for glasses for my daughter until I met the gentleman - I believe- Giovanni. I can't express my gratitude for his education, his professionalism, his support to get my daughter's oaklys that had inserts in them called miaopia inserts with new lenses. While at first I thought the prices were a bit higher than I hoped I realized how this establishment is well run and u felt like a family here. The experience Giovanni provided us was simply second to none. Ans the kicker; we gave him our lenses last minute with a volleyball tournament the next morning at 730 am and for him to help manage the back end team to get us our glasses a couple hours later was simply the best ever experience! I don't know bow to thank him but I will say we're a life time customer because of this experience with this gentleman. I pray I got your name correct. Many many many humble thanks for ur help and your team's to get our lenses for our big day. Lots of love n appreciation to everyone here! Wow! read more

Last year I bought prescription sunglasses from LensCrafters after renewing my prescription. Things went great last year, but not so this year. Wordprocessing on computers regularly for work almost requires me to get my eyes checked annually. And the eye exam showed that I needed an update to my trifocal prescription. I planned to put my new lens into my old Dior frames, which I love, but LensCrafters had other plans. I got the text message to come in earlier during the week and I decided to do that on Saturday. I get there and they can't find my lens. And come to find out they were cut and installed into frames I didn't even purchase! Now I have to wait even longer for a second set of new lens to be delivered to the store and in the mean time, they are "allowing" me to "borrow" the frames I didn't buy which don't even fit my face. I'm going to have to go to work looking like crap for however long it takes to get my glasses back. I'm furious and they don't seem to get it. I even asked for a call from customer service, but instead it was the stupid store again telling me the same sob story. They messed up and they were sorry. And they can't seem to figure out how compensate me for my time and trouble because of their screw up now that I have to visit their store a second time to get my glasses back. Their advertisement for glasses in about an hour doesn't apply to anyone with a complicated prescription like mine. It's a total lie. If I knew it was going to take a week or more to get new glasses from them, I would have gone somewhere else. read more

Needed help fixing sunglasses. Julie was very polite and fixed the glasses within 5 minutes. Thank you so much. We will be back.

Second time coming to pick up glasses and they're still wrong. The first pair I tried and felt like something wasn't right - after two days of blurred and double vision. I thought it may be just my eyes adjusting. After I couldn't take it anymore I went in and they said the lenses were made incorrectly. Another 10 days for the new glasses. Well, after 10 days I went back today and the lenses are worse and still completely wrong. I'm extremely frustrated and confused as to how a place that specializes in glasses can get it so wrong so many times. read more

My husband and I went last week and had the best experience ever because of Lulu! He was very experienced and helpful through ordering of contact lenses to buying new prescription glasses. He was very efficient and knew what he was talking about. He took the time to listen and we did not feel rushed at all. Best customer service ever, Lulu! If you go to this lenscrafters, definitely work with him! read more

I am putting a five star review for Terry my specialist. Today I came in to have my sons two pair of glasses adjusted and my vintage Ray-Bans adjusted. Terry took the tube to remove the lenses from both pair of my sons glasses to better adjust the frame not just bend the temple piece in. What a difference taking the tone to do that makes!! Well done Terry! Also she noticed that the 10% discount was only applied for my right contact lens order so she applied another 10% and I had an extra ten bucks in my pocket !! Then I had lost my case for my Ray-Bans. Terry had a replacement Ray-Ban case she gave me at zero cost!! Well Terry delivers not only good customer service but also delivers a great customer experience. Thanks Terry! A five star review for you and Lens Crafters!! read more

Very very Bad Service take long time to finish my order almost 3 weeks. She promised they can finished for 1 weeks only.

I was in and out of that store. Found the frame that I want, gave them my prescription and I was out the door. Customer was minus one. No one ever asked me if I needed help or anything. Register was fast though. I like this store because they variety of brand name read more

My 20-year old son needed prescription sunglasses, so we took his prescription to Lenscrafters at the Marketplace in Tustin. We were fortunate to get Lani, the store manager, to assist us. She noticed that my son's prescription had been entered in their system backwards--that is for nearsightedness rather than farsightedness. So she fixed that and saved us potentially having the wrong lenses. Then we asked her if she could help us make his existing glasses fit better. When she was working on the frame, it cracked! My son was devastated, but Lani was quick to ask him to pick out a frame he liked to replace those glasses. She was so kind about the whole thing that we walked out very happy. My son is excited about getting his new glasses! Lani, you made our day! read more

Adam was super helpful and patient in helping me find my new pair of glasses! Thank you Adam for the great customer service. Highly recommend this location- very friendly staff ! read more

Dan is THE MAN at this Lenscrafters in Irvine Marketplace!!! I had 2 pair of sunglasses that have been my favorites the past year or two, and so they needed minor screw and nose pad repairs. Dan fixed both issues with a positive attitude and genuine desire to help me, rather than see me as a burden in his workday. The repairs were made on site in less than 10 minutes. I asked for the cost of his troubles and he told me repairs were complimentary. "but I didn't even buy these glasses here?...." Nope, no charge regardless of place of purchase. Mind blown. He was eager to help me knowing it was no sale!! Wow!!! I will definitely consider LensCrafters the next time I need spectacles or sunglasses. BRAVO, DAN!!! read more

I went to Lens Crafters a few days ago on Jamboree road in Irvine. Mr. Phi Nguyen who is the assistant manger, also a Licensed Optician, has rich experience of choosing the best eye glasses to customers according to their need. He is sophisticated and patient in detail. I highly recommend Phi and the store. God Jesus Blesses and Loves you all ! Have a Blessed Fall Harvest season everyone : ) John 3: 16 - Bible " For God so loved the world that HE gave HIS only begotten SON, that whoever believes in HIM should not perish but have Everlasting Life. " read more

Lousy customer service , incompetent staff..stay away .. I have been a LensCrafters customer for over 15 years messed up my frame and prescription glasses. and when I went to picked up my glasses and showed that they didn't do it right.. the guy was like ,you don't like it,ok I can take it off and you can go get it done anywhere else. Also ,another guy scratched the frame to cut the screw .. as they had a wrong screw in there and it was not seating properly read more

I love, love love, my new glasses. Lulu (Luis) was absolutely amazing. I was nervous about progressives and the great care taken to helpe select and fit my glasses really made me feel comfortable. My Mom got her glasses expertly adjusted too. read more

LensCrafters - Happy!! - Eyewear & Opticians Near Me - Irvine, California

During my 2017 visit, I was told that I should buy a full year of contacts subscription and any unused unopened contacts can be exchanged if my prescription changes. In 2018, my prescription changed and I turned in 270 days of contacts. I received my new contacts and it only contained 90 days of supply. When I called, the explanation is that my insurance doesn't rollover, and I only got credit for what I paid out of pocket. Poof, there goes 180 days of contacts. So lense crafter and the contacts company collected revenue for supply of 270 days, but only really sold 90 days of products. What a scam. I am disappointed and would not fall for this scheme again. read more

Wouldn't recommend this location. I ordered lenses for frames that were purchased elsewhere years ago. And after 12 business days and 18 full days, the only information I could get on the status of my lenses were... "they're on hold, we'll call you when they come in." I was promised 7-10 days upon purchasing them and have always experienced that in the past. I asked "Why are they on hold and can I get an ETA?" (I could and would've been patient if I received an explanation) But the response I got was "we don't know but we'll let you know when they come in." I completely understand the measurements are sent out to a lab that creates the lens, but I really would've appreciated if the folks at LensCrafters, who sold me the lenses, could reach out to their parter at least one of the four times I pushed, to see what's causing the delay and for an ETA for their customer. It was clear I was unhappy for getting no answers. I had picked up my previously purchased fames a few days before because I was completely uneasy about the shadiness that was going on. I tried to give them a bit more time, but after receiving the same response again, "we'll let you know when they come in" with no effort to find out what's actually going on, I canceled my order. Didn't have this experience when I went there about 3 years ago, so I'm sad to see the huge decline in customer service. A customer shouldn't be stuck waiting an unknown amount of time for her $380 lenses to be ready. At least be honest with what could possibly be causing the delay. Customer service wasn't the best during the visit either, employees are more focused on themselves than the customer, but I had hoped I just came at a bad time. Guess not. Canceled with out an issue. When I was asked why and I said " because I don't know how long I'm going to have to wait, or even what's causing the delay." The response I received... "oh sorry to hear." Customers aren't always right, but at least help them, by making an effort to get them answers they need when they ask for it. read more

Poor Customer Service. I called in early to get pricing regarding some custom lenses for my frames. I got pricing and made it clear multiple times that I have my own frames. I even called back twice to inquire more about the product I was buying and verified pricing. I left work early and after waiting in line, they said the pricing offered to me on the phone was for a special promotion that was after you buy a pair of frames. Classic but unintentional bait and switch. I understand that people make mistakes, however I think if LensCrafters had better customer service they would have honored the price I was given on the phone. They would have made money on the product even though I got the sale price and I would of bought the second pair I wanted. read more

My 10 year old daughter wanted to try contact lenses. We paid the $75 fitting/training fee and they were unable to train her and told us that she was not ready and to come back in a couple months. We went back two months later and this time no one even helped us and my daughter tried for an hour and was obviously unable to do it. Couple months later (now she's 11) they want to charge another $75 training fee when she was never trained before. I refuse to pay another $75! I will never go back to this place again. read more

Had a wonderful experience my first time here. I was running late to my appointment and the staff and doctor still made the time to accommodate me and help me get my full eye exam and lenses ordered! Absolutely blown away by the service of Luis/Lulu, he took the time to assist me with my lenses and insurance and even stayed back an hour after he was supposed to be off just to help me finish my order and transaction. I brought 2 frames purchased from a separate retailer and they were able to accommodate me and use them to put my new lenses in. I have multiple insurance coverages and he actually took the time to find me the best possible deal for both of my lenses even if it took longer to do so. I'm definitely coming back just because his customer service was so great and would recommend this location to everybody. read more

Worse customer care when in person. No leadership or sense of urgency. They have not returned any of my calls and keeps me waiting for 15-20 minutes on call when I do call them to check if my glasses have arrived. read more

This store is the BEST option for prescription glasses and sunglasses. The staff is excellent and will help you choose the most flattering frames. The Assistant Manager Phi, and the Optomitrist Assistant Alexandra are so capable and talented in this regard. They have a "can do" attitude. The store is managed by Carmen who has the finest customer service skills I have ever experienced in any retail environment. She could manage anything as she is a master with the public. Often same day pick up of your new glasses even with custom lenses. The Optomitrist is excellent, friendly and is very helpful and has been there a few years. Thank you Lens Crafters you truly helped me when I was younger and now with my aging changing vision! read more

LensCrafters - Great new progressive polarized sunglasses. I can see 20/20 again! - Eyewear & Opticians Near Me - Irvine, California

Sucks! We went in inquired about glasses and they said they will help us choose a frame for the right fit--- we started checking out glass frames and next thing we knew they are assisting other clients and they didn't even bother to inform us so we just walked away. Bad service-- No customer service-- they should just close down the Tustin Marketplace branch read more

Great service with Carlos. Very knowledgeable and kind. Very safe all staff wearing masks too.

I went to LensCrafters to buy glasses, and I had Shera Lee assist me. I really appreciated her help and patience as I tried on glasses. She was honest with which glasses complimented my face. She was so good that I ended up buying three pairs. This was one of my best LensCrafters experiences that I have had. I highly recommend going here. read more

Came to this location last night. The selection was definately better than other locations. However, the selections were different. So they might carry different frames depending on location. The sales associates were very friendly and answered all our questions with a smile. We will likely get our new prescriptions filled with them. read more