I can't remember her name but Rude customer service. I was talking and she hung up on me.

Worst experience here ever after 35 years as a customer. no knowledgeable people, left me with no options but blindness. They could care less about their ciustomers read more

Made an appointment at 11. No one has seen me yet. It's 11:30. Employees are standing around cracking jokes and the doctor is nowhere to be found? This is the worse LensCrafters I have been to. read more

I completely wasted an entire afternoon here and am extremely frustrated. I had an appointment at 3:40PM and showed up at 3PM because my mom and I wanted to look at some frames. We were greeted by Bri, who I will say, is the only good thing about this place. She was fantastic and her level of service was phenomenal. I know I was very early and even stated that when I walked in but she took me in around 3:20PM for the initial exams. She said their 3:20PM appointment didn't show up so the doctor would be calling me back shortly. 3:40 comes and goes and now it's about 4:05PM. At this point I had picked out some frames I liked and even took advantage of the 50% off sunglasses sale Bri told me about. She measured my frames for me so that I wouldn't have to wait even longer after the doctor saw me which I appreciated. At this point she let me know the 3:20PM appointment showed up late (past 3:40PM mind you) and that she's hoping the doctor will still take me first since I was on time and she was late. I go back and sit with my mom to wait and Bri comes to tell me the doctor took the 3:20 appointment first and it would be another 15-25 minutes. Why am I punished for arriving to my appointment on time/early yet another patient is rewarded for being late? Unprofessionalism at its finest. You're late, you wait your turn and other appointments should be honored. I sat and waited another few minutes but realized I'd be sitting there another 30 minutes, making me basically wait around for about an hour past my appointment time of 3:40, so I left. Again, I want to note that Bri was incredibly sweet, attentive, and this would have been an incredible experience if they did not waste my entire afternoon for an eye exam that didn't even completely happen. Bummer too because I found frames I really liked there and the sunglasses too and I really wanted to get the appointment done and out of the way. read more

Thank you, Alexis! We stopped in to ask about repairs for my daughter's glasses. Alexis greeted us, answered my questions, and whisked the broken pair away. We browsed frames for 10 minutes, then he returned with the glasses with a new screw, polished up and looking great. He was friendly, professional, and helpful. We'll return next time we need to get new frames. read more

Had an extremely disappointing visit today, thanks to the manager of this location, Lauren. She said she was able to squeeze me in for an emergency eye exam which I was grateful for, after waiting 25 minutes to be seen, I asked what was going on since another appointment had come in for their 12pm appointment and they only have one Doctor. Unfortunately and to my surprise, Lauren was very rude to me and let me know that she was squeezing me in and I would have to keep waiting. I asked if the woman who came in after me would be going in first and she said no. Just a few minutes later, the woman gets taken to the back and Lauren comes from behind the counter to let me know that she would actually be going ahead of me and I would need to wait ANOTHER 25 minutes for my appointment. Keep in mind, I'm sitting in pain waiting patiently and have been a loyal customer of LensCrafters for years and actually have always had good experiences at this location. Lauren made me feel extremely unwelcome and I will definitely not be coming back to this location, if she is in charge. read more

Employees are very helpful in helping choose a frame. The doctor is very thorough in the eye exam. Everyone is very professional.

They were very helpful even if I was late they rescheduled and got an appointment for me same day the doctors were nice and very professional read more

Horrible customer service. I was told my contacts were ready in-store to pick up. What they didn't explain clearly is they were ready "to ship" from wherever they ship. I wasted time coming into the store just to pay for my contacts. Then I was offered a sample, which they said they had on hand, and waited 15+ minutes for nothing cuz they didn't have them. Can you say unorganized?! I am handing over my cash to them and they, also, can't even TRY to email my invoice to me?! ALL this after babysitting them through the process of even taking my order down in their system so that when my doctor faxes my prescription over to them I'm already in their system and we are good to go. LensCrafters, get it together!!! read more

Very friendly and fast. Huge selection. Good customer service. I felt like I was being an informed buyer instead of being rushed or blinded. Would shop again. read more

I wouldn't say this is the least expensive place to get your lenses but I do have to say that you get your money's worth. The manager, James was the prompt, sincere, and helpful sales associate and assisted in getting me new lenses in my frames. I paid top dollar but 1. He got my glasses back in 1.5hr and they were great!! 2. If I didn't like anything about the lenses I was able to switch them out at no cost. Overall the service was top notch and I'd def recommend it to friends and family. I like being taken care of and knowing I'm getting the best for my eyes!;) read more

My wife has been going to this LensCrafters for over 10 years. Her last visit was to replace sunglasses that where lost. She chose this place because of the same day service that is offered. Her prescription was expired by 5 days and was denied same day service. No flexibility on policy. Obviously the Pandemic caused people not to see doctors regularly. 6 days earlier she would have received her glasses the same day with her prior prescription and they are for Sunglasses....She would have to make an appointment with Lenscrafter to renew the prescription in order to purchase glasses through them. Experience was a 2.5 before this incident now we will look for a ne optometrist. read more

Lens Crafters is the BEST!!! They fixed both of my glasses with no problem. Service was GOOD and I definitely will be BACK!!

Came in and no one acknowledged me Young blonde woman ignored me until after 30 minutes, and after she told two customers who came in after me that she would be right with them, I finally spoke up. She then went into a passive-aggressive mode when I insisted I was next to be helped. After getting my information she then proceeded to sit at the computer, after a dramatic sigh, completely ignoring me, not addressing me or acting as if she were even slightly interested in helping me Oh but she did speak with a woman who had just arrived loudly telling her that she would be right with her - I took that she would not be working with me on a purchase so I got up and left. I've purchased my glasses from that location for years but after that experience, I will be damned if I step foot in that store ever again. Costco got my business and gave me much better assistance. They were happy to help me read more

just abt rightpricey as always with frames but expected. Staff are friendly esp. the one who assist us all the way through and Dr. Urlik was very pleasant and explained throughly the procedure and how to better take good care of our eyes. read more

I'll never go here again. I paid over $900 for a pair of designer glasses. While the glasses are OK, I didn't get a case to put them in -- only a cardboard box and a drawstring cloth pouch. I asked about a case when I was picking them up and was told, "that's all they give us." $900+ designer glasses and no protective case?!!!! You've lost me! read more

Worked with Dr. Urlik today. He's easy to talk to, took the time to explain what was going on with my eyes, and just a nice guy all around. Very good at what he does and highly recommend him if you get an eye exam here. The rest of the staff (red haired lady I forgot your name I'm so sorry) is super friendly and hospitable. Experience here was fantastic read more

First and last time I step to this location. Sandee or Susan whatever her fucking name is gave us the worst customer service we've ever experienced. It's really unfortunate miserable people have to fuck up your day because they aren't having a good one. I don't ever take the time to write negative comments but she did that. For that, I hate LensCrafters now because I know I'm not the first or last person she's treated like shit and I already know no one is going to do shit about it either.. so thank you for your shitty service LensCrafters. read more

I will never, ever go back to this place in a million years. My impression of this store is one thing: $$$$$$$$$ I did not experience great service, not even good service as I have throughout the years in many other eye glass places. I received a guarantee in the mail stating that within 30 days we will make your glasses good. Problem is I received this guarantee about 45 days after the fact. I took it into Lenscrafters and not even a bulge, they would not honor it, even though I told them what had happened. Seriously, I had spent so much money in this store, yet no help. I walked out of the store feeling that no one there really cared. I also wrote a letter to corporate stating my complaints. But guess what. Not even a response from them, so I guess the lack of service trickles all the way down. Don't go here, there are much better places. read more

I see why they have 3 stars... my son has been there 6x in 10 days. If they adjusted, things and did things right the first time it would cut back on wasted time. When they adjusted my sons glasses last week per HIS request because they didn't "see" the problem, they scratched up his new lens. He didn't notice til he got home so back again to drop them off and back again to pick them up. They have scratch coat supposedly sooo what's up w that? My son has 3 insurances w eye Ned and they never truly investigate to see the best deal or which expires first or offers what. I think they could do a bit better. read more

7/1/18 Walked around for 20 minutes without so much as a hint that anyone gave a hoot about helping us. 8/18/18 ready to buy glasses and employee says he'll be right back, 10 minutes later he's helping someone else. read more

I highly recommend Sylvia!!! She was very efficient and friendly! Sylvia took the time to answer all of my questions. Because I have a disability, she found the prescription glasses for me quickly. I love my new transitional purple prescription Ralph Lauren glasses!!! They are great for sunlight as well as night driving. Sylvia was also courteous. I will definitely be back in the future and ask for her! read more

I had one of the best experiences here at this location. Amanda assisted me, she was so patient and answered all my questions. I wish I could give them 6 read more

Mixed feelings about this location. 2 encounters of bad customer service, yet 2 very helpful and friendly staff. Upon arriving, one gentleman at the reception table made contact and complete ignored me. So I'm looking a bit lost and obviously here for help. Wish he had a name tag to specify who it was, older Caucasian, grey hair. Finally greeted by another man, no name tag either, less hair (or no hair) helpful, finally got me started in the process. From there everything was great. Was left in the hands of Dario (I believe). Helpful, friendly, and patient. Made everything painless, including the expensive glasses. Now the second bad customer service encounter, pick up. Young light skin, black hair, nose ring. Handed me my glasses and I was set. Everyone is sitting down, making adjustments, making sure it fits. Yet I'm standing, being waited on signing my pick up slip, then asked if I thought I needed an adjustment. read more

LensCrafters - Polo - Eyewear & Opticians Near Me - Burbank, California

Came in for a eye exam and had a very good overall experience. Dr. Wong is very knowledgeable and gave a lot of useful information regarding my prescription. The store is immaculate and staff are very professional. The assistant staff who took me to do the prep did a fantastic job. Didn't get her name but would love to grab lunch with her if she's interested. -flamingo shirt Australian customer. read more

The staff at this location are soooooo helpful and professional. I met with Jillian, she took her time and explained regarding the amazing cleaning and anti-fog Spray, then she took her time to show me all the new frame style they've gotten at their location. The next day I had an appointment and she was soooo helpful again and same type of great vibe and great customer service. She made my experience so great and she is so professional along with the rest of the staff. I Saw Dr. Urlik, and he not only was extremely professional but actually took his time to explain each vision test I had done and recommended so many great products and vitamins for my eyes and eye allergies. read more

My wife and I recently made our last return visit to LensCrafters. The staff was unwelcoming and not helpful. We have spent hundreds on glasses at this branch store. Over the years the service has dropped off but this time was the worst. After being ignored we decided to move on and we bought our glasses elsewhere. read more

Dr Wang is an extremely focused, sharp minded and awesome doctor I have ever met. I have been to other optometrists, got prescription wrong, I wasn't happy for a long time. I am extremely near sighted with bifocal issue, so it is not easy for anyone to make my visions clear far and near both way. But she made best prescriptions for me very time efficiently manner. She is very smart and quickly figured what I needed to change my previous prescription and made my vision so much better in very timely matter. I had to go back to other doctor's office again and again because I never was happy my vision. But with her, i don't see that i need to go back to see her again. I will definitely go back to her again for next eye exam. read more

Nice caring ppl. Staff are friendly and products are good.

I had a 10 am appointment, I was the first patient to enter the building 2 people were taken before me and they arrived after me. After getting my exam I was told to wait in the lobby to see the doctor. It took 1 hour fir the doctor to see me. I arrived at 9;50 store did not open till 10 am I ended up leaving the office at 12:40 pm. I spent over 2 hours waiting and 30 minutes seeing a technician and doctor. I would not go to LensCrafters ever again my time is worth more. If I could give a negative star they would get a negative 10 read more

I just bought my first pair of Glasses. Here at Lens Crafters. Jackie,was very nice,helpful,and professional. read more

I recently sat on my very expensive reading glasses and completely panicked! I immediately took them to LensCrafters in Burbank where I purchased them to see if they could help me asap as I'm not able to read without them. I arrived just shortly after they opened on Sunday morning. I was greeted as soon as I walked in towards the front counter. I explained my unfortunate situation to the associate who immediately said that they could correct the matter with no problems within an hour or less. She took my name and presented me with a receipt. An hour later I received a call that my glasses were ready. When I arrived, I was asked to be seated in another are located just outside the technician's lab. An associate greeted me, asked for my name and proceeded to retrieve my repaired glasses. When presented she asked me to try them on and if they were well fitted. I responded elatedly as they were a perfect fit as if new! My fitment is on file in their computer system. When ready to leave I asked how much I owed for the repair. I was told there would be no charge for the service (which included repairing a retention strap that held one of the two lenses in place in a frameless frame). I was very impressed with the customer service I received. read more

I walked in the LensCrafters today hoping that they would be able to repair my glasses that I sat on. This was my first pair of glasses so I wasn't sure what to do but Paula greeted me at the front door and offered her assistance, within minutes Paula was able to repair my glasses for me and have me on my way. She wished me happy holidays and gave me the best service I could possibly ask for. read more

I never write yelp reviews, but this place sucks. I should've trusted the past reviews here. Made an appointment for 11:20 just to get a quick prescription check just because it's right down the street. After waiting 30 minutes to even be seen, the waiting room line was insane. With no prospects of being seen, I tell the front desk woman that I'm forgoing the appointment because I have to be somewhere at 12(a white lie just so I can leave.) Rather than apologizing for the wait, she loudly begins to criticize me in front of the other customers for not making an earlier appointment, and then gets upset with me when I reject making a follow up appointment. I will never be there again. I don't like being confronted or guilted when they were clearly in the wrong, having made me wait 30 minutes to simply see an eye doctor. read more

I've consistently had a negative experience here, I'm not sure why I keep wanting to give them another chance, maybe because the location is convenient. The staff are always either rude, inconsiderate, and/or make a mistake with the frames. I gave 2 stars because their selection isn't bad. read more

This was my first time at this location and it was the best experience I've ever had! I have been going to a few different lens crafters for at least 5 years now, but I have never had such a great time as I did at this one. Taylor was literally the best. I don't think I've ever received as amazing customer service as he had gave us. He told rather funny jokes and did his best to distract you from the uncomfortable tests that you have to perform. He was amazingly kind to my girlfriend and I and honestly made us sad that you only have to go to the eye doctor once a year. I would definitely not mind going multiple times a year if we get to see Taylor! This man deserves a raise or something!! Thank you again!! read more

Went there today, 5/12/18 - 9:25 a.m. Nobody in line and was greeted immediately and asked what we needed. Just needed the nose thing for my reading glasses which fell off. She took my glasses, came back and said 10 mins. We looked around for a few and before you knew it, my glasses were brought out. I asked how much and they did not charge. We'll be back for future purchases. But my wife and I both left with the feeling of satisfaction. Thank you LensCrafters. read more

This past weekend, I fell asleep on the sofa with glasses on my face. They were suddenly crooked. I scratched the lens sleeping because I had some jewelry on myself and I move around plenty. I was forced to go LensCrafters to adjust and tighten the frames. They couldn't buff out the scratch without ruining the prescription, however, it's above eye level. So, new lens weren't an imperative for me to get. And due to my yearly exams and special orders on prescription eyewear, the frame adjustment was free. So cleaning and adjustments are a free service for all LensCrafters Customers. Great service! read more

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I am so very disappointed with this entire experience. I ordered Sunglasses and computer/reading glasses in the beginning on May - May 9th to be exact, come June I still did NOT have glasses. This was due to wrong order, then issue with the lenses, then scratch on lenses sent, then I simply could not see . I would show up to pick up my glasses after getting a text and a phone call to then arrive and no glasses were ready for pick up, this happened 3 times. Finally got a Manager involved - praying that would help...they redid my glasses again, SAME ISSUE. By now, I have my sunglasses and those are good - after the second time and waiting a month. But I need my glasses for work - and that just seems to be an ongoing issue, so I just say - okay, make them for computer ONLY - as you can't seem to get the progressive correct - a few days later, get the computer only glasses and STILL blurry and not good but I literally GIVE UP - I am sick of calling and driving over there and not getting anywhere (over 6 weeks of going back and forth, they literally wore me down - I'm exhausted). I will be making an appointment with Costco for an eye exam and new glasses as Lenscrafters was a JOKE and I am out a lot of money and still don't have what I need - ridiculous. read more

I had a really great experience here. I forget the name of the woman who helped me, but she was bright and cheerful & very personable. She made the whole process fun & provided good conversation. (She had a Micky Mouse wedding ring on and colorful glasses, if that helps) The doctor was kind and the whole exam went by pretty quick. My glasses were ready the very next day with no problem. Lots of parking in the back! read more