I've gone to this location for several years now, and I genuinely love it. This place is great. I love how they give reminders for appointments, because I need that. Their office is nice, clean, and beautiful. They have good couches to sit on while you wait, and as long as you have an appointment your wait is short, like half an hour or so which I've found is standard for any doctors office and not something to hold against this place. Every time I go the staff is friendly, they always help me understand what they're doing, why they're doing it, and how much everything will cost. I go annually for a check up and somehow they always remember me, some of their staff has worked here for 35+ years so they're super credible and experienced. I'd highly recommend this place. My doctor, Dr. Craig Whitmer Hoeft, always sees me for my checkups and he's a brilliant man. Incredibly kind, professional, just one of the best doctors I've had the pleasure of being seen by during a checkup. He's very attentive to my care, his exams are thorough, and I can tell he's a doctor who looks out for people because he cares and not (entirely, people still need to make a living) because of profits or to milk cash from you. He always tells me, if anything goes wrong with my vision, to call the office and see him immediately. He emphasizes it every time. I know this place would take care of me if an emergency arose where my vision was in trouble or had some sort of wound or infection. That is priceless. I also got my contact lenses from here and my eyes are very sensitive, and I'm a sensitive soul in general, so when they supervised me putting them in for the first time I failed. Over. And over. And over. I was there for half an hour trying to put them in and failing. I started crying. Genuinely SO embarrassing. But they handled me with so much care and compassion and just said, "the tears will help the lenses get in your eyes" haha. They were super helpful every step of the way. I can't thank this place enough for being so reliable. If you're on the fence because of the reviews- don't be. The one stars are so old. So many happy patients go here and probably just don't take the time to leave reviews on Yelp. 10/10 read more

Just moved to the area. Great people very helpful and kind. Made everything with my insurance very clear

Dr Craig is very thorough and is a kind man. Eye care and whole care is his goal. He has been my dr for years. The facility is new!

Highly recommend Dr Gordon! This was my first visit at this clinic. I've had many eye exams being a life long glasses/contact user and this was the MOST DETAILED thorough exam I've EVER had. Great education and communication read more

I love this optometrist office! They are friendly, professional and helpful. They have a nice selection of glasses. The office is clean and staff are all welcoming. Parking is a bit tricky. There is one handicap spot. Their prices have just gotten a little more than my cash paying self can justify paying, therefore I just switched to a new doctors office. I'm sad to have to say goodbye, but I highly recommend them! You won't find any better optometrists that genuinely care about your eye health, than the doctors here at BURBANK FAMILY OPTOMETRY. read more

Finally, I got to get my eyes checked by the amazing Dr. Vardanyan! She was so much fun to work with and very thorough with the exam. I had taken 3 pairs of glasses so she can evaluate the conditions; she gave her honest opinion! I realized that my eyes were not as bad as I have been told before! Thankful with her prescription recommendation. In less than 2 weeks, got my glasses back. The staff was welcoming and friendly as well. Thank you for your service! read more

Dr. Gordon has been my optometrist for over 15 yrs now. He really makes sure to listen and address all of your concerns and is so thoughtful about the appropriate treatment. He's very kind and accessible. I can't recommend him enough. I've always experienced great treatment from the ladies behind the counter. They make sure to confirm your appointment and check you in and out quickly and efficiently. They also take the time to review your insurance to figure out the best options for you so you can make the most bang out of your buck. Parking is easy for this facility which is always a big plus in my book. Just go down one level and park anywhere that says RESERVED 204z read more

After living in L.A. for quite some time now, I had yet to find a good optometrist. Well...my search is finally over. Dr. Craig Hoeft is fantastic!!! For the past 15 years, I had been wearing contact lenses that weren't suited for my eyes due to having an astigmatism. Dr. Hoeft spotted it right away and suggested we tweak my prescription and switch my contacts to daily-use toric lenses. Wow!!! What a difference! For the first time in my life, I can see perfectly clear with contact lenses. And, they're extremely comfortable! Not only did he fit me with great lenses but he also performed a thorough exam to check the health of my eyes. Seeing that my eyes are in great condition, he gave me helpful suggestions on how to keep them that way. I'll definitely be seeing Dr. Hoeft for my next annual eye exam and all of my contact lens/glasses needs. Thank you, Dr. Hoeft! I can't believe how clearly I can see while typing this. :) read more

The office reported that, due to COVID-19, the office is requiring a retinal imaging scan for an additional copay of $39 on top of the copay for a standard eye exam, via the VSP insurance provider. They reported that this is to maintain distance between the physician and the patient. However, my understanding is that a retinal exam does not replace an eye exam and, therefore, does not enhance the safety of the patient or the physician, negating the reasoning for requiring such a procedure. Nevertheless, after attempting to clarify, the office reported that the retinal imaging is in fact performed "instead of" the eye exam for the reasons listed above. In which case, if one procedure is performed in lieu of another, it would stand to reason that the copay of the eye exam should be waived as it would not be performed as described. When asked about this, the office reported that the copay for the eye exam, which would apparently not be performed, would still be charged. In conclusion, I have three issues with this establishment: 1. The retinal imaging is being advertised as an additional safety measure for COVID-19 when it may not provide any actual protection. If I misunderstood the office representative and these procedures are both performed, the procedure does not prevent normal contact via the standard eye exam and therefore provides no additional protection. To advertise the procedure using the COVID-19 epidemic could potentially be fraudulent and is almost certainly misleading. 2. The retinal imaging is being reported as a replacement for all, or part, of the standard eye exam. This appears to be untrue and again, may be a fraudulent and is almost certainly misleading. 3. Finally, if the retinal image procedure is a reasonable substitute for a standard eye exam, then there seems to be no reason to charge for both a standard eye exam as well as a retinal scan. However, the office made it clear that they are charging for both. I hope I'm wrong but this is what I was told on the phone by the office. I would encourage the office to clarify the purpose of these procedures and charge only according to services actually rendered. read more

Disappointing not taking new patients through VSP medi cal telling me because of Covid. Basically they want to bill premium insurance instead of all patients in the community. Even the name ridiculous to not help families on medi cal. read more

Last year they tried to scam me and my family for additional cost for some kind scan I never accepted upfront lady that works there lies that I did. I decide not to go to their office anymore. Starting this June they are calling all the time, seriously I'm not able to take nap cook drive car because of their calls. Today they call me I answer and hang up (wtf is wrong with these people I don't want you to call me) I get another call right away I answer and the lady is asking me confirm appointment for my daughter. I never made appointment after what they did last year. Its totally fucking wrong to try to scam your patients you are going to lose them. read more

This is such an Ugly place! This office has lied and lied and lied to me and my kids, consistently, for over 4 years. They gave me a pair of "Test" glasses once that were trifocals with some features that gave me headaches so I returned them in return for my regular bifocals (after which, I don't think this was sanctioned by the doctor because the girl who did this was no longer there when we went back for our annual check up. so there's not much left to conclude). Then the doctor told my 12 year old to use chewable for the vitamins to which I replied, "no, no, no." Dentist do not recommend this and are frankly, against such suggestions in that, "Children usually do not have good cleaning habits and as a result, the sugar rots their teeth - unless they brush constantly." If they don't have good brushing habits, they'll end up with nothing but cavities. And I went on to tell my son, we get our daily vitamin intake by watching the foods we eat; through eating good, healthy foods. To which the doctor took offense but I thought I smoothed that over years ago. Besides, it's not my fault when one is adequate in one area but soooo deficient in others (we all have our challenges but are only idiotic, presumptuous, buffoons when we ignore them). And since, they have told me that they no longer take my insurance (I originally went there because they were just down the street when I moved my family here). They've told me this for over 4 years so I went to a place further away only to later contact my insurance for a list of doctors who are closer to my area, only to find out that this office, Burbank Family Optometry, has always been on their list and has always taken my insurance - and had never stopped. So, if they don't want me or my kids to come there, fine cause no one wants to be where they're not wanted, nor do I want my kids treated by someone who is so half-hearted, and one that would resort to such unprofessional, childlike behavior - what kind of person has such little consideration - especially someone who considers themselves a professional. That's a small mindset to be trapped in. Prejudices of sorts are irrelevant and irresponsible to which I say, thanks mom, dad cause I don't have to be that kind of person with those kinds of challenges! Thanks for making me a person who doesn't have to live in such a lousy existence. What an environment in that head of yours. The word's disgusting enough without having to placate a grown ass child over something sooo simple, sooo uneasy and so blatantly unnecessary. PS: You're telling me that you're doing so good that you can turn down individuals with outstanding PPO insurance - unlike we had before. My boys are all grown now with their own insurance and you're turning down the good money that you're in business to succeed with. THIS! this is your business sense? Plus, you get this uptight! when corrected, then hide and hate others behind your very own inadequacies. No one's responsible for your actions but you! You know that! you're mama told you that somewhere along the way. I hope I'm wrong - very wrong, at least about some of it because that's a very hard life to live so sadly in. Nice creased shits don't make a man. PSS: The Supervisor from the insurance called and informed your office manager that I am eligible for services per my insurance and also confirmed the "Interim Policy" that your office manager should be well aware of - especially after so many years in the business (she has absolutely no excuse for that undereducated response). Once what you/your office did not know was confirmed through the insurance company, I called 3 times: once in the morning, noon, and then before 3p because your office manager, Aleda, leaves early - as we all recollected. But it didn't matter because she NEVER did call back. And when I followed up, all of my calls, some 3-4 calls over several days, all - ALL went to voicemail. So, several days later, my son called on my behalf but used this friend's phone so the caller ID would not show our identifiable last name - and that called was immediately answered - immediately! Why would she dodge my calls? I had made no complaint at that time, and am, as always, nice to your crew. So why the complication? Why ostracize us? What is the personal vindictiveness about or for? Why behave like silly children?? read more

my insurance let me only get glasses once a year. i had already used them... but lost my glasses one month from the insurance reset date. Someone from burbank family optometry offered to call and see what they can do and now i got my glasses. i cant ask for more read more

I took my 9 year son here for the first time yesterday. From the moment we walked in til the moment we left we were treated very nicely. The staff is friendly and welcoming. Beautiful and clean office in a new building. Not sure if they just recently moved here or not. Anyway it was a pleasant experience. I was very nervous how it was going to go since it's not a pediatric optometry. But as soon as Dr Cabellero walked in to see my son I was immediately relieved. His friendly and professional approach to my son made everything smooth and easy. He was very patient and took his time to thoroughly examine my sons eyes. The whole time he was talking to my son and making jokes and praising him what a great job he's doing fallowing instructions. We ended up getting glasses for my son which were reasonably priced. The girl helping us chose the glasses was very professional and friendly and made my son feel special for getting glasses. I loved the whole experience at this optometry. I will also be switching to them for my own eye exams. read more

My family used to love going to Dr. Gordon, literally the most attentive doctor ever. Then last year the office started charging an extra fee for a retinal imaging scan. I told them I didn't want something that's going to cost me extra money, they said it's an office requirement due to COVID. I told them if it's a requirement then they can't charge me. If I have to pay then it should be my choice to get or not to get. They said they'll work something out so I went ahead with it and at the end, they still charged me for it. This doesn't seem legal, or at least ethical. My family will miss Dr. Gordon but sadly we will not be going back to this office. read more

A year ago they tried to overcharge me more than $200. Foolish me, I went back today. They had called a few weeks ago to set up this appt. I got there and they said the appt. was for the 27th, the Saturday after Thanksgiving. I never make any appointments for a Saturday. And I definitely would not make one for Thanksgiving weekend. I had recorded the appt. while I was on the phone. They screwed up, again. I wasted my time and gas going there. Never again. read more

Absolutely unethical place. I would give zero stars if I could. The reason why I came here was to get new lenses, with the same prescription but my experience went downhill from the first day. They're trying to sell you glasses or lenses immediately as soon as you see the doctor, just want to take your money. I believe the doctors are not in control of their little store where they sell glasses and lenses. I received incorrect prescription and finally when I received my glassed after 2 weeks I told them my eyes were hurting so much and that I was seeing cross eyed, the lady who were helping me said I should wear it for a month and my eyes will get used to it. 2 weeks later I had to come back because of unbelievable migraines behind my eye. The prescription was so strong. Saw the doctor again, and again wrong prescription and they said my eyes are working hard and wants to go separate ways? I asked them what is my prescription going to be this time. He said "don't worry about the numbers on your prescription, it doesn't matter." I said okay, left confused, went there again for the same reason but seen by another doctor and told them about the other doctor's diagnosis about my eyes, they said "No, your eyes doesn't want to go separate ways they're fine," I was so shocked and did not know who to believe... But at least they gave me the closest more accurate (but still a bit off prescription) that my original lenses were. Again 2 weeks later one of my eye wasn't adapting and I let them know after I've received my glasses, they said if i want to come again they would charge me as a new patient they told me I have to pay for the doctor fee and the new lenses fee and wanted me to book an appointment right at that spot... I told them, it is fault from your end, and that, what they are doing is unethical and unacceptable, leaving me with horrible migraines and a completely useless glasses... with the take it or leave it attitude, where it was their fault for giving me the wrong prescription for 3 times. Yes, 3 times! I was being so patient and asked them that atleast I would like to have my original lenses that I came here with back and the lady on the phone started giggling and laughing sarcastically and said "Yeah, no... we don't do that here..." Perfect! basically in the end I ended up with glasses that I can not use and threw away couple of hundreds dollars (because they ended up selling me the best coating, blue light filter, anti scratch.. etc...) in the trash. After breaking the bank and becoming poorer because of this place, I had to buy $20 glasses from Amazon and gave it a chance. Of course it is temporary 'till I find a good eye doctor. However I can safely say that I see way better and with less headaches now, my eye is still trying to recover from the absolute shock and torment from those way off old lenses... In the end, they absolutely DO NOT care about your eye health or you as a patient. They're not respectful. They're after your money and see you as cash cows. No remorse what so ever... PLEASE AVOID THIS PLACE AT ANY COSTS! read more

I have to say that i'm glad i decided to move forward with this facility. The staff is great and attentive. They listen to my concern and reassure my issues are addressed. At this point they sort of feel like family. Its kind of hard to find good eye care now a days but Burbank Family Optometry has it on lock read more

Zero stars this place is a joke that treat there patients like cash cows! I spent over two thousand dollars in glasses just this year alone. One pair they completely messed up so I went to another location to have it fixed and they told me that the Nigel of and lens was not even correct! Want to take zero responsibility for there actions so if they will have lawsuit on there hands if I lose my vision as the doctor refused to refer me out! read more

The schedulers/receptionists in this office, are very unprofessional and unorganized. This is the second time that I've scheduled an apt for my daughter and whoever it was that scheduled it, did not put it in the system, nor call back to confirm as they said they would. Another wasted trip there just to see that not only was my daughters apt not entered into the system, but her insurance is bit longer accepted there. Both things that should have been communicated to me but wasn't. You need to hire receptionists and schedulers that are competent and know how to successfully schedule appointment. Will not be back to this office anymore. read more

I went to this facility as my former Doctor of many years is now practicing at this facility. Although I still got the same great results from my optometrist Dr. Gordon, unfortunately dealing with the upfront office made me a former patient. They oversell and told me that certain services were required by my insurance company, which I later found out to not be true, after contacting my insurance company directly. I know they have some capable optometrists practicing there, no reflection on their work, but the upfront office is unethical at the least, so I would avoid doing business with this group. read more

I have been a patient of Dr. Hoeft for over 10 years and I highly recommend him. in response to Mary's review: I go to Dr. Hoeft for an eye exam, but I don't get my glasses here. I feel that Happy Eyes in Glendale does a much better job as opticians. read more

Burbank Family Optometry - Optometrists Near Me - Burbank, California

overcharge for everything. they charged $100 just to teach me how to put contacts in, kinda ridiculous

Hello all, I came to Burbank optometry by a referral from my former optometrist. I'm glad my former Optometrist referred me to this place. The office is very clean and the staff are very friendly. The doctors are very friendly and answer any questions that you have regarding your vision. The equipment to check your vision is advanced. They even have a camera to check the inside of your eye for any abnormalities. They have a good selection of glasses and sunglasses for you. This year in the Burbank area this is the place I said just to come to to get your vision tested. I will be making this my regular optometrist as long as I live in the valley. read more

I received a phone call to let me know my glasses where ready so I said I pick them up on Friday or Saturday right after work so I pick them up on Saturday right after I got off work so I drove all the way from Simi Valley to Burbank without no sleeping expecting to pick up my glasses just to fine out my glasses they charge my insurance for my transition n they charge me for something I didn't I didn't even received what I I ask for read more

I came here for the first time yesterday after having gone to the same eye doctor since I began wearing glasses in the first grade. (Approximately 25-ish years ago). I was nervous, but I was very impressed. Firstly, both of the girls at the front desk were extremely nice upon my arrival. I filled out my paperwork, took a seat, and within minutes was taken back to have my exam. Dr. Cabellero was very helpful and knowledgeable and gave me a thorough eye examination. Beyond that, he explained things to me when I had questions, and seemed very committed to getting me into the best prescription possible. After that Bridget was very helpful in helping me with pricing and selecting my frames. She helped me pick out several pairs and gave me her honest opinion on them. Another woman in the same department was also very helpful when we were stuck & couldn't decide on a pair. I'm very glad to have found this place. Can't wait to get my new glasses and contacts. I'll update about those as well once I receive them. read more

Don't suggest to anyone to go there Even with insurance they want to charge 75 for contact exam Staff had no clue how to deal with insurances Services are not good They didn't even do my eye exam !!! Don't go there !!! read more

Went for an eye exam for myself and my daughter who is 5. It was fantastic. Front desk girls were great. Didn't wait long. Eye tests were great. They were patient with my daughter. Eye doctor was thorough and informative. Awesome place read more

The team here is really helpful and will go above and beyond to help you. I had to keep calling them and had a handful of questions and I know I was being bothersome it the girls were all really sweet and helpful. The doctors here are all really great and sweet And their new office is very nice. read more

Doctor was very busy, rushed my exam. Very very pushy, wanted me to do retinas scans for extra money. Very upset i did not. He was borderline passive aggressive and clearly flustered. Got my prescription wrong and my glasses hurt my eyes. Now i have to start over and pay for everything from a different provider. 3/10 would not recommend. read more

Was a patient once and was pretty satisfied with the service. But they just sent out a blast email CC'd to their entire address book that revealed the private address of every one of their patients. That seems like a pretty severe breach of privacy. Would you trust them? I won't ever again. read more

Just received an email blast about their closing due to Covid 19. Yes it had an email tree, and no I won't be emailing any of these people, and no it did not have any of their medical information. Service is good and they were trying to be helpful. Carry on people and reschedule when it's safe to have your eyes checked. read more

Just got done getting my eyes examined at Dr. Gordon's new location. Office is clean and huge. Lots of parking. Wow! Very nice and friendly staff. Love the new place! Dr. Gordon has been my doctor for quite sometime and I trust him completely. Very thorough! Takes the time to get what you need. The girls help me out with the type of lens shape and frames I was looking for. I can't wait till I get my glasses. So happy! If your looking for a real good optometrist Dr. Gordon is the guy. Very happy with what I chose. read more

The staff is friendly but I have never felt more harrassed in my life. Since the moment I walked in the girl behind the desk started up selling sunglasses to me. Then the doctor sped me through all of his tests like he was on some rush for the finish line. He pushed me to pay for additional tests not covered by my insurance and then also up sold sunglasses to me and treatment I didn't need. I will never go back to this place. Unfortunately, the first time I went a year ago an older man helped me and he was the sweetest man I have ever met in the optometry setting. Clearly the other staff don't meet the same caliber. read more

Possibly the best visit I've ever had. Dr. Vardanyan is the best. She made me feel so comfortable. Very professional and knowledgeable. Did not feel rushed in any way during my examination. She was extremely thorough throughout the entire exam explaining every process in great detail and made sure every question was answered. I highly recommend Dr Vardanyan to anyone who needs an optometrist! Thank you Doctor for your quality care! read more

I returned again for my yearly exam however this time I was greeted by a new doctor. She (Dr. Chang-I believe) was vey nice, professional, friendly and informative. Just like the rest of the doctors there, she did a good job and made sure I'm still able to see :).....I'll be back next year again as always. FYI, they are growing and a lot of new faces & appliances since I started going there about 10 or so years ago.... Cheers read more

i have been going here off and on for several years. Love the staff and doctors. I was disappointed the glasses zi wanted were alittle over $500. So I had to go with a cheaper pair that ran around $280... they didn't even last a year. Right now i am straining my eye's with store bought readers which I can never find the 4.0 I need. Wish I could go back but just can't afford it right now. Sucks not neing able to read a label, etc. read more

Great place to get your eyes checked all the workers are very nice great customer service I will always go to them when I need anything for my eye site read more

Watch out. They'll charge you $25 if you cancel your appointment. I've never had to pay money before to cancel any type of appointment. Very disappointed. read more

We did not see the doctor. We made an appointment for 11 and arrived on time. After waiting 25 minutes in the waiting room, I asked how much longer we needed to wait to see the doctor and the receptionist answered 15 more minutes because there were two more patients ahead of us. I don't believe in waiting for 40 minutes when an appointment was made. If there was a situation that caused the delay, there needs to be an explanation before being check in. Please don't waste people's time. The reason for the two stars was because making an appointment was easy, and they did a great job reminding us about the appointment. read more