Disappointing Experience and Overcharged I visited Lori Eugenio's optometry practice for an eye exam and glasses and was charged almost $500. The frames were of poor quality, seemingly sourced cheaply from China. At the time, I didn't know what the going rate was, and since I knew her personally, I felt embarrassed to question the price. So, I paid the amount, trusting her and not expecting to be taken advantage of. Recently, I had an eye exam at another optometrist office (this exam was $85- no additional charges) and the doctor informed me that my eyes are fine for over-the-counter reading glasses, and I didn't need prescription lenses. Given that I have a +1.50 prescription, this made me realize I was likely overcharged for something I didn't need, which is deeply disappointing. I would not recommend this practice to anyone and advise others to be cautious when seeking services here. read more

I missed my appointment because of uncertain circumstances. I call to reschedule and they say I have to pay a $50 "no show" fee before another appointment could be made. I've never had this with any other doctor appointment in my 50 years on planet earth. I will be now looking to move my entire family away from this place. That is absurd. And it was never mentioned beforehand if you don't let us know ahead to reschedule you would be charged a fee. Poor communication cost you 4 clients. read more

Dr is super sweet! And I have my new reading glasses ans I can see better! Thank you Dr!! read more

I have been going here for years and love it. There is parking in the back. (Pull in by Train Shack) They offer a discount for cash payment. It is a nice, clean and organized office. The staff is friendly and efficient. Dr. Nishida is exceptional. She is very friendly and helpful. I have gone here for glasses, then got lasik and more recently I found out I had a detached retina during a routine visit. She and her staff talked me through everything. Dr. Nishida is an absolute blessing. If you want to feel comfortable and know you and your eyes will be well taken care of I highly recommend going here! read more

Burbank Optometric Center - Back entrance (used during covid) - Optometrists Near Me - Burbank, California

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This was my 3rd time their in 3 years. Everyone is friendy and helpful. Dr Nishida is very friendly and takes time to consult with you. Treats you like family. I highly recommend their practice. read more

Called to make an appointment and the appointment person, Sebastian was very professional, helpful and patient. On the day of the appointment, we were asked to wear masks (no problem) , the eye exam machines appeared to really help analyze my eyes and after speaking with the Dr and a thorough discussion about my daily vision activities, I felt confident in the recommendations and purchased a new pair of glasses that day. Would recommend this office! read more

I have been coming to Dr. Nishida for about a decade. I originally picked BOC because it was closest to my office at the time. Over the years I have changed jobs and moved farther away, but I still keep coming because Dr. Nishida and her staff are all fantastic. read more

Very professional and thorough. We wouldn't go anywhere wise for our daughter's optometry needs. Highly recommend them.

Dr. Nishida-Eugenio and the staff are great. I highly recommend this place. Their system with taking in patients is very organized. You can set up an appointment online, and they are very responsive through e-mail and text messaging. And, they do take safety precautions very seriously, and I am impressed. Dr. Nishida is delightful; she has a thank you sign for healthcare workers ready in case she has patients who are in the healthcare field. She walked in with that sign, which is very sweet! Dr. Nishida is very pleasant, and she would explain to you everything, although I didn't ask her that much question, I do know that she is knowledgeable and loves what she do. Ask her anything, and I am sure she will have an answer. Their mode of communication is pretty simple. You can reach them thru text, e-mail and you can call them. What's great about the e-mail is it will send directly to Dr. Nishida and she would respond to them, too. It is nice when the doctor actually communicates with their patients. Her staff is excellent, and they are very organized. Although they are wearing a mask, I can still see that they are smiling, and are good at what they do, they will explain to you everything from the breakdown costs of the exam that they performed. They won't pressure you into getting something that you won't need. read more

Fantastic office. Dr Nishida cares deeply and is so kind and I am so thankful to be in the care of such a caring and knowledgeable doctor. Everyone in the office makes you feel welcome and safe and cared for as well. I recommend this office to anyone looking for an Optometrist. read more

My old optometrist office closed, so I needed to find someone new. Going through my insurance company, I found Burbank Optometric and Dr. Nishida. Turns out, they were right down the street from me, making it an easy choice to try them. I was glad I did! Everyone was really nice. They were also extremely thorough. I had tests done there that I don't remember doing anywhere else (in a good way). They're also very safe when it comes to covid precautions. Everything was wiped down and they only allow a certain number of people in the building at a time. Very excited to get my new glasses! read more

Dr. Nishida is simply the best!! She has seen my kids since they ware small and has done such a good job taking care of our vision. Thank you Dr. Nishida for being so caring and making us feel so welcome every time we come. read more

I went for an eye pain and annual eye checkup; customer service pleased me. All the satff is very friendly, attentive and empathetic whether they are talking adults or children. They also speak Spanish if necessary. And something important they follow all the COVID-19 requirements; I felt secure with their measures. read more

One of the best offices I've visited in a very long time. The staff are very professional, the safety protocols they have in place are great, and Dr. Nishida-Eugenio is so knowledgeable, compassionate, and really helped me when I needed it. Robby was fantastic with explaining what each exam was and answered all of my questions with ease and Lourdes was wonderful in helping me get my new glasses all picked out. I was able to find an affordable pair of glasses and I would highly recommend this place to anyone. I thank God I found this office. read more

I love Dr Hoffman!! He fixed my dry eyes! I would tell everyone to see him.

Dr. Nishida is so precise and knowledgeable. I always know I'm getting the highest quality care here over all other optometry places of service. The staff is super friendly and professional. During the pandemic all the rules were followed. read more

Dr. Nishida and staff are probably the best we have ever visited. I take my 8 year old for vision therapy after visiting 5 or more offices we finally found the most kind and patient doctor ever. We are so happy we found you and so much progress has been made. Thank you Dr. Nishida and staff! read more

I had an early appointment (9.30 AM) and sailed through. The tech kep apoligizing for delays. There were none more that 2 minutes. Compare that to virus testing and waiting for a shot at Dodger Stadium. Dr. Nishida was beyond informative. She was careful to explain everything in detal. I loved Dr Soby before, Dr Nishida is carrying on in his tradition. Kim T read more

I am very happy with Dr. Nashida and team. After two optometrists (one a popular chain that behaved horribly) I visited the offices of Dr. Nashida. I've been with them for a few years now. Dr. Nashida listens to your concerns, and she'll work hard to find a solution. I was having issues with my contact lenses and glasses, my prescription wasn't working from my constant swapping of glasses to contacts. We worked together, she made suggestions, we tried a few options and finally found a fantastic prescription that works for both my glasses and contacts. Veronica helped me select frames. She was honest and right on point. She suggested frames suitable for my skin coloring and face shape and size. She will help with your style choices and will tell you if something works or doesn't and why. Yes, I would recommend this practice. read more

Err... I'm not quite sure... my first experience here was with Dr. Simms and I really was confident that I found an optometrist who cared about you and knew what he was doing. Fast forward to a few years later, and the practice has changed completely. They try to sell you medicine for your eyes that should help prevent it from getting worse (for $60 for a three-months supply), and extra tests for "only $35!" ... I don't quite know how I feel about this place anymore.... read more

Best Optometrist!!!! We've been patients for 12 years and highly recommend them everytime!!! Comfortable, kind, educated, intelligent, perfect. Fantastic for emergencies also. We come straight here for our eye injures and illnesses. Dr. Nashita piloted an amazing eye therapy program to help children strengthen their eyes. read more

I have never had such a complicated and unprofessional experience with a optometry center. I will start off by saying that the optometrist I met with (Dr Nishida-Eugenio) was great. I felt I was in good hands with her as I had my eye exam. The support staff however? A disorganized mess. During my pre-exam tests the optician helping me had no idea how to use their machines, or how to do anything for that matter. She was asking for help every step of the way, it was very unprofessional. After 20 minutes of looking into a light and being told not to blink while she tried to learn how to use the machine I started to get more and more furious. The nightmare really started when it came to billing. They did not bill me properly which resulted in a three month long battle between them and my insurance broker. They are incredibly vague in the bill breakdown and do not voice cheaper alternatives unless you ask. I did not feel they were looking out for their patients as much as they were looking for loopholes to make themselves a quick buck. You would think that for how much they charge they would adjust your glasses to make sure they fit your face perfectly? They didn't even offer. I was so disappointed, I had high hopes for this place and it ended up being an awful experience. You couldn't pay me to go back to this facility. read more

When back to pick up my completed glasses this morning. The "tech" or whomever did not check fit or adjust the frames. I ended up going to another shop on my lunch break to get the frames adjusted. She also didn't clean the lenses before giving them to me. The frames came in random case. I asked for the case that went with the frames and they said they didn't provide those. I won't be going back. read more

One of the worst experiences of my life... I used to go here as a child and then we randomly switched to another doctor. Now I get an idea of why.. I came back here as an adult to have an eyeglass and contact lens exam. Everything went well. Until I received the contacts. The prescription was so off and it hurt my head so much to try and see through them. I told my doctor and we changed the prescription a bit. This went on for about 3 or 4 times until she finally just thrust me upon another doctor. The same thing happened until I went through just about every doctor there and I STILL have contacts that feel like there's saran wrap in my eye. I just can't understand why none of the doctors there were able to get me a comfortable contact with almost perfect visibility. It's happened before with my previous doctors so I assumed this would be no hassle. Doctors know what they're doing, right? Wrong. I tried to save a few extra bucks by using a cheaper doctor and it gave me the hassle of a lifetime. My mistake. read more

I have been going here for 15 years and ever since I had lasik (through another office) my visits have been infrequent because my vision is now 20/20. Dr. Simms was great. Dr. Sowbe was interesting. The new practice now that it's out of Simms' hands is unacceptable. The past three appointments my family has booked were full on wait-fests. If an office is obviously busy and crowded you can tolerate long waits but no joke, the last visit we were the only ones in the waiting room for 1.5 hours for a CHILD'S normal, every year appointment. Three different appointments where our appointment time was ignored in excess of an hour means they've lost us as customers. It's sad because it used to be a great local shop. Followup: though the wait time was acceptable on our final appointment, they messed up my son's Rx. They got him used to one Rx for a week on contacts and at the followup when they produced the physical Rx, it was lower than what he'd gotten used to even though the ones in his eyes (the higher Rx) were deemed to be working perfectly. ???? When I called about the discrepancy, the optician said he'd check. I got a call back saying, yes, that's the right Rx. I was out and it was just a message and got back after closing time so can't sort this out until next week but SERIOUSLY? You let people try the wrong lenses for a week, then give them the real Rx? The only reason they get a star here is because you can't give ZERO - which they earned from me. I will get this contacts mess fixed and will never come back. read more

I saw Dr. Veal for the first time today. She's wonderful. More thorough than any ophthalmologist I've ever seen before, and exceedingly patient with all of my many questions. I wish the optician department had a few more eyeglasses for guys with big heads like me (I'm serious, I've got a cantaloupe for a head), but the optician helped me find a great pair of glasses. All in all, I couldn't recommend these folks highly enough. I've found my ophthalmologist. read more

So -- There is a common thread in reviews: Dr. Nashida is amazing, but some of the office operations are a little clumsy. That was my experience, too. My time with Dr. Nashida was great -- she is kind, smart, patient and a total professional. The office management and sales part was a little clunky... but ultimately I got what I needed and am happy with the results. read more

I've been coming here for over 14 years, Dr. Simm's patient. When he retired and Dr. Nishida took over there was no need to look elsewhere. The service is still excellent and the exams are very thorough. The office staff are professional and courteous as always. Would recommend. read more

Dr. Nishida and her staff are all professional, attentive and caring. She has been out doctor for over 10 years. She is excellent with all age levels and needs, and truly cares about her patients. read more

My family and I have been going to Dr. Nishida for years. She truly cares about her patients. Veronica and Lourdes are great at answering my insurance coverage questions. They are understanding and helpful. read more

Dr. Nishida is highly recommended. Her knowledge and experience is extensive. Since my daughter began Vision Therapy she has made tremendous progress in her eduacation. Dr. Nishida is patient and has expirience working with special needs kids. We are lucky to have found her. read more

I've been going here my whole life. Dr. Sowbe was the original Owner/Doctor and I was fan and a friend. (RIP) Awhile back he sold his practice over to Dr. Nishida and retired. This was a sad time for the business, and things just fell apart. Customer service was terrible, communication and follow up was horrific. I swore I would never, ever go back again. Well I was wrong. I recently decided to go back to "test" their facility after hearing things had changed for the better. I was pleasantly surprised! 99% of the staff had been replaced, and the apparently business started with a clean slate. Thank goodness, the ships sailing again!! I saw Dr. Bill(?) and she was awesome. She was very thorough and nailed my perspiration right on the money. She got it better then they ever had previously. Kudos Dr. Bill, I'm a fan. I'll be back every year. (Don't go anywhere else) read more

I had a lovely experience here! It had been a while since I had my eyes checked and knew I needed a new prescription. A friend referred me and I made an appointment for a week later - many followups and reminders along with the convenience of filling out the paperwork online. Dr. Nashida was lovely and felt like she really wanted to get to know me. They spent a lot of time with me picking out frames - I was on a budget, no insurance and they really made it work. I'm very happy with my frames!! I've been going to Sears for a long time and you could tell that this exam was much more thorough and she took the time to explain everything. Very happy!! read more

The owner took my complaints seriously and informed me that they took proactive measures to prevent future incidents like this from happening again to patients. read more

Dr. Nishida and her staff are not only professional but caring, knowledgeable and attentive. I highly recommend them. The doctor thoroughly took her time to explain and relate to my son and his eye problem, and then explain to me what he is going through and how it affects him. I also received a follow up call from the doctor herself. read more

I've been to Burbank Optometric Center 5-6 times over the years and never had a complaint until the last visit when they refused to hand over my contact lens prescription. I used to see Dr. Sims. He was not available so Dr. Sowby examined me. I have no complaints about the medical aspect of their services. I came for a regular checkup and to see if something can be done about my eye dryness. The dry eye problem was not resolved to my satisfaction, but I was not expecting miracles. The contact lens prescription remained the same (has not changed in years). The problem was on the checkout. Rita was eager to place the order for six months supply of disposable lenses. Although I usually buy my lenses online I was fine with the Dr. office making some money on the lens markup. We placed an order, they charged my credit card. Then I requested my prescription. Rita responded that they could not give it to me right away, that I needed to wear the fresh pair of lenses they gave me and come back in a week for a "fit check" when they would determine if these were the right lenses for me. They would give me the prescription at that time. This made no sense because I've been wearing the exact same type and power of lenses for years. On top of that, why would they place an order for the lenses if the proper prescription could not be established at the time? To me this looked as a thinly veiled disguise to ensure a sale and have me return for another appointment. Sure, in California an optometrist does not have to dispense the prescription until the fit check is done but in my case that made absolutely no sense as I've been wearing the same lenses for many years. I pleaded with Rita, she talked to Dr. Sowby (I think) and the answer was negative. Then I decided to cancel the contact lens purchase. I explained to Carla that I had been a satisfied patient for years and that I'd like to resolve the issue in several days. A lot of time has passed and I received no calls from the office. Visit to this office was like a travel in time when getting a lens contact prescription from an optometrist was like pulling teeth. read more

The service I had at BOC was acceptable and the staff very nice. However, the cost of the eye exam was out of control. Over the phone, I was quoted a price of around $200 for the eye exam. I told them that I was coming in to renew my contact lens prescription. After the exam, I was told that I on top of the $200 fee, there was an additional fee of $150 for the contact lens fitting. Outrageous! I called other optometry centers, and not one of them charged even half of that for contact lens fittings. Others also had packages that were more affordable. I now have to go back in a week to get my prescription because they wouldn't give it to me until my follow-up visit. Very disappointing. I will not be a repeat customer. As a follow up, the doctor called me tonight and heard my thoughts on the visit. She waived the contact lens fitting charge. I was very impressed by her dedication to her business and customer satisfaction. read more

I go to Dr. Sims. He's semi-retired and working half time now but sooo nice and thorough. You can tell he loves his job! Very nice office and totally professional and punctual. read more

Last week I had an appointment for my yearly eye exam. The exam was quick and pleasant. The office manager took her time to find eye glasses that suits me and she was able to stick within my budget. Overall it was a great experience there. read more

We were with Dr. Simms for many years when he retired we thought we would go to Facey. Big mistake! We went back to the Burbank Optometric Center, saw Dr. Joyce Wei and now have a OD for many years! read more