I scheduled an appointment with this ophthalmology clinic for a possible eye infection, only to find out on the day of my visit--when I called to confirm--that the office had canceled my appointment without notifying me. I was told the provider would be at another location that day, but no one reached out by phone, text, or email to let me know or to help reschedule. For something as important as eye care, especially when symptoms are concerning, this lack of communication is extremely disappointing. Patients rely on timely updates, and it's frustrating to discover a cancellation only because I called. I hope the clinic improves its scheduling and notification process so others don't experience the same issue. read more

I can't recommend Dr. Karapetyan and the front desk receptionist enough! From the moment I walked in, the service was exceptional. Dr. Karapetyan is not only professional but genuinely caring, taking the time to listen and explain everything in detail. The front desk receptionist is also so warm and welcoming, making the whole experience seamless and pleasant. Their attention to detail and commitment to excellent care is unmatched, and because of them, I've recommended this practice to my entire family. We all now go here, and we couldn't be happier! read more

Acuity Eye Group - Ophthalmologists Near Me - Glendale, California

Exceptional eye care and so many choices of glasses!!! Mehra is the absolute best she is so knowledgeable, professional and sweet! Love this place !!!! read more

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EVERYTHING You are never allowed to call the office directly. I was given two numbers, one went to call center and they hung up on the third ring, PLEASE BEWARE THIS IS A MEDI -CAL CLINIC AWFUL SERVICE read more

First, they change their hours to 4 PM closing early and then they unexpectedly completely closed on a Monday workday, unreliable read more

Acuity Eye Group - They started closing early and now they closed on a workday all day - Ophthalmologists Near Me - Glendale, California

Dr. Karapetian provided exceptional care and was deeply committed to helping me resolve my issue. Her office staff were equally outstanding, ensuring a seamless and supportive experience. read more

It was a pleasure working with Mia. She is great attentive, and I got my glasses in under a week. Definitely recommend this place to get your next prescription glasses. They also have a ton of options such as Gucci and Prada! read more

I have vision insurance but my out of pocket costs are so high here, it's like not having insurance. I actually pay less going out of pocket at Costco optical or Warby Parker. The last straw was when they told me it'd be $100 per pack of contact lenses then when I only ordered 1, bc it's more than 20% cheaper at Costco, they charged my insurance $130 bc that was the max that insurance would reimburse them. I should have just not bought any at all and worked on reimbursement. read more

Had an issue with my Prescription, i held on to it for too long to see if it would correct. I reached out in regards to it and I feel like I was avoided. I Never received a call back. Not very friendly receptionist low energy and rude vibes (feels like what do you want) sorry can't help you. Won't be going back and I don't recommend. Poor frame selections, overall disappointing experience. Mia is great though. read more

Positive experience. Mehra is always friendly and professional. Highly recommend her handling eyeglasses. read more

Despite loving my two experiences here with Dr. Baghoumian, I unfortunately will not be returning because of issues with Acuity Eye Group corporate. About a month ago, I received a call from Acuity stating that I had an unpaid balance that needed to be paid. I called them back on their billing department line twice and was disconnected without warning while on hold. Two days ago, I received a call from them stating that they would be sending me to collections for an outstanding balance. I once again called their billing line and was once again disconnected while on hold I called back and requested a call back when a representative was available when the representative called me back they informed me that I had a $14 outstanding balance from my eye exam in 2021. I have been back for a second exam in 2022 and never heard word of this outstanding balance until now. While on the phone I discovered that they had my account information incorrect, including the spelling of my name - which is weird because it should match my medical information that the company has for my insurance. I explain my frustration and the billing department representative was rude and curt. She took my payment and hung up on me even though I expressed an interest in making a customer service complaint and the recording ahead of the call stated that I would be able to conduct a brief survey after the call. It's unfortunate that this outstanding $14 payment has cost them a future with me as a client and annual payouts from my insurance which would amount to much higher income than said $14 payment. read more

Everything with the exam went great and I was optimistic that the process of ordering contacts/trials would be seamless. Unfortunately, my optimism was in vain. I have a pretty serious astigmatism in my right eye that requires custom-made contacts so I was unable to leave the appointment with trial lenses-- which is totally not a problem and is the norm. However, I communicated that I would be switching insurances soon (within ~4 months) that I would like to pay for the appointment and lenses in full. I was told this couldn't happen but that they would make an effort to get the trial lenses and full orders in as soon as possible. I paid for my appointment and left. Then, the trouble started. About three months later, I get a letter stating that my appointment was not paid in full and that I had an outstanding balance of $35. If I did not pay immediately, I would be sent to collections. I called and paid the outstanding fee but it was not explained to me why it was not charged at the time of the service or if this was common practice for Acuity writ large/at this clinic. Annoying but fine. Another two or so months pass (~5 months since my initial appointment) and I am informed that my trial lenses have come in. I informed the office that I was no longer on the same insurance and that my new insurance carrier is not supported at their office. I asked if I could still pick up the trials or if there would be a charge associated since I am no longer insured with someone that they carry and was told that they didn't know and would call me back. I never got a call back. After a while, I gave up trying to contact them and found a new optometrist. The new optometrist informed me that, to save on costs, I could simply send them my prescription from Acuity and they could order the contacts without charging me for another exam. Over the course of the last 4 months, I have been trying to get my prescription from Acuity to no avail. Only the clinic I went to (Glendale) has my prescription information and there is "no way for the call center to access that information." I have called the Glendale Acuity office weekly for the past four months during business hours and have not been given my own medical information. I can almost never get in touch with anyone who works there and have to leave a message-- none of which have been returned. When I AM actually able to get in touch with them, I am told they will send my prescription to me via email, I confirm the email address, and then never get the information. All in all, Dr. Baghoumian and her medical staff are great but the front desk staff and corporate office need work. I don't recommend going here if you want anything that resembles customer service from the front desk or corporate. read more

The worst ever. Never went to an appointment but was told it was cancelled. Why did you sent a text? Even worse is that I received a reminder two hours of the appointment. It was so ridiculous. Please call them before you go if you don't have half day to waste in the traffic. read more

This was the worst experience I've had with an eye doctor and clinic and I've been wearing contact lenses since I was 13. They are unprofessional, rude, and will try to bill you for whatever they can. There is no clear communication with patients and they seem to have limited knowledge of dealing with vision insurance companies. I listened on the phone as they argued (unsuccessfully) with my insurance rep over a mistake in billing that they had made. It took us three phone calls and more than four weeks to remedy the issue. Awful, awful company. I won't be going back and you shouldn't either. read more

The front desk Paylyn is very careful, helpful, kind, very pleasant, friendly, knowledgeable and always follows up When I need help. She is always ready to help, so thank you very much for your attention to your patients!! The company she works for is great because of her care. Mehra is very nice and always helpful! Also Dr. Chang is one of the best specialists for people who have any issues with their eye health. Doctors like Dr. Chang are rare and make the world a healthier place. His Tech's Ramella and Arpa are very kind, compassionate and help in every way. read more

The Acuity Eye Group In Glendale are an excellent, professional and respectful environment. I would highly recommend this office. Dr Baghoumian is great at what she does. She explains what you need to know about your eye. I am very thankful for this office and everyone that works at the Glendale office. read more

The doctor I saw was very nice and informative. The office and area you pick your glass up from is separate. Which is weird but if you are dealing with the lady that was there I see why. She was loud and rude. If she wasn't there they would get 5 stars. They don't have a large selection to choose from. Overall ok place. read more

These rude people do not honor their appointments. I made an appointment and then received a call an hour before the appointment telling me to had been mysteriously rescheduled for 2 days later because of a computer error. I was already near the appointment facility. The mean woman on the phone basically said "too bad" and hung up -- much less an apology for their mistake. Terrible. Customer service truly is lost on these people. AVOID. read more

I just want to say the glasses department employee Mehra is ALWAYS a pleasure to see. She is always so kind and extremely helpful. She really helps your company shine from the others. God bless that little lady read more

Dr. Baghoomian and her staff are pleasant professional and efficient. The Dr checked my eyes so thoroughly, saw that I have Dry Eye. This is not something that anyone else had explained to me in the past. I'm grateful for Doctors and technicians that take their profession to such a personal level. Understanding my concerns and needs. No need for a new prescription right now. Eye drops and open communication from my doctor may just solve the problem! Highly recommend this office for anyone who may be nervous about going to see an eye doctor. You're in good hands. Not to mention the glasses and sunglasses they have on hand are outstanding. The optician is knowledgeable and I walked away with a pair of designer sunglasses based off of a wonderful recommend. Honestly looking forward to my next visit with improvement in my vision. read more

Acuity Eye Group - Ophthalmologists Near Me - Glendale, California

I feel so bad for writing this, but I could not, in good conscience, let today's visit go without warning other people about Dr. Tom Chang. Sadly, I have always had pleasant visits with Acuity Eye Group, but today, I met Dr. Tom Chang and I will NEVER go back to this establishment. To make a long story short, I was in the ER last night and was given medical treatment for an eye condition.I was in excruciating pain. I have a history of really bad infections, even dangerous. They told me to follow up asap with my ophthalmologist in the morning. The ER staff was kind and did what they could. I see Dr. Tom Chang and from the moment he walked in, he didn't even bother looking at my eye. He dismissed me, rudely. I was crying and he said that he's not a specialist in this disorder. I have now made an appointment with another doctor today. Please be forewarned, this man is extremely denigrating. I am still in so much pain and he said he didn't know why and to go somewhere else, as " he's not an expert" in this. read more

This place is a joke! Last week they sent me a letter stating that I owed them $35 or it would be sent to collections. Of course I called the billing department to pay the bill and I read the sentence in their letter saying that it would be forwarded to collections if I didn't pay. I explained that I did not know there was a balance and they refused to speak to me because I said the magic word "collections". I reminded her that I was simply reading the letter they sent to me but she refused to speak to me because I said collections and I will have to deal with them. In an attempt to avoid calling collections, I called the office directly and explained that I was unaware of any outstanding balance and I was told that I owe ZERO!!! I asked for managers so I could resolve the issue and I got the run around. I was told that they can't provide managers information information and where they may or may not be located so I can't speak to them. What is this??? the FBI? They have a lot of staff saying who is and isn't around and what they can't say and do and where they may or may not be. No answers!!! They are a complete mess! DO NOT GO HERE UNLESS YOU WANT A MYSTERY BILL AND NO HELP TO RESOLVE AN ISSUE THEY CREATED. read more

I have been a patient with Acuity Eye Group for almost 2 years now. Got my glasses and lens through them and several check ups. Always make the payments right after the appointments or when I picked up my lens etc. Today I get a letter from Acuity Eye Group that my account is being placed with collections because I haven't paid the balance of my last appointment. According to them the appointment was in July 2022. I did not go to any appointment with them at that time. According to them they sent a bill in the mail in October 2022. I did not get any bill in mail and besides I always pay right after any appointment and their records show that. According to their own billing department there was no communication to me since October 2022 and now, 9 months later, they send me a letter warning me that my account is being pushed to collections. The bill amount: $30 I call them right away to ask them about this. Their billing department gives me the number of collections and tells me to pay it there. I call the collections agency and they have no record of me anywhere. I call back to the billing department and they let me know that since on the last call I had mentioned the word "collections", they would no longer be able to take my payment and I have to deal with collections. They then go on to say that all calls are recorded and they have proof that I had "mentioned collections". I told them that I have a letter from Acuity Eye Group threatening that my account will be pushed to collections if I don't pay within 10 days of the date of the letter (this is day 7 already when I receive the letter). I read the letter out loud for them. Their response: your account will be pushed to our research team and they will get back to you. At this point I literally asked them the question "you have sent me a letter to pay my bill. I'm calling to pay it right now and you are telling me there is no way I can pay it?" and their answer was that the research team will have to get back to me and they do not have a timeline on how long that takes. This is the most unprofessional business that I have ever dealt with. From the lack of communication to the lack of customer support to try and resolve the issue, this entire thing is ridiculous. And the bill is 30 dollars. I cannot rate this establishment any lower or I would. Will absolutely tell anyone and everyone NOT TO GO HERE read more

THANK YOU MIA! I am very happy with my frames!!! Thank you to this entire team at Acuity for assisting with improving my vision. Nora is always so sweet over the phone when I make appointments or call for questions. The doctor is so sweet as well and she is there to really help with your eye care. I used to go to Costco for my eye exams. Big mistake considering they really don't have time to care for patients and just have to deal with getting their appointments out of the way. You feel the love and care at Acuity. Thank you ladies again!!! read more

Acuity Eye Group - Thank you Mia for my Versace frames!!! - Ophthalmologists Near Me - Glendale, California

Highly recommend, best group in Glendale It was the first time I had used Acuity Eye Group. First of all, it is clean, beautiful medical office with very friendly atmosphere. All members of staff are kind and courteous, and I was very surprised how professional and quickly was my whole process for tests. The doctor Marineh Baghoumian was super nice, very professional and extremely helpful. So I am very grateful for this amazing doctor and her clinic. I have a brilliant experience and now I keep their number in my phone book as a favorite medical office. read more

I am so thankful for being Dr Marinet Bayhoumian patient. She is a wonderful and exceptional doctor, and very knowledgeable in her field. She was able to give me an excellent card and attention and above all treated my eyes issue. I have been going to maybe doctors, but she is by far the best doctor I have ever have and I am so grateful. Thank you very Dr. I really appreciate you time and considerate to resolve my problem. I will recommend her to anyone needed having eyes issues. read more

Dr. Baghoumian and the staff at Acuity are exceptional. Syuzanna( I think that's how I saw her name spelt...) at the front desk is friendly both on the phone and in person. Dr. Baghoumian is definitely the best optometrist I've been to. She's been the only one to suggest that dry eyes might be the reason for my less than great vision and suggested I try artificial tears before getting a new prescription. I came back a week later to find that my vision had improved enough to actually lower my prescription. She's very through and clear when explaining things, and was very patient with me and sensitive eyes The ability to confirm appointments/ get reminders via text is also very convenient read more

I'm a new patient to this facility after being with my regular optometrist for over 10 years, I couldn't be happier with the change. I was having some issues with the tester contact lenses that I was given, so I made an appointment for a slight readjustment. I was helped my Dr. Renia Malek who was so efficient in her expertise. She made sure to understand just what it was that I was experiencing, she worked diligently to find a solution to my discomfort. Sure enough we were able to get a new set of tester lenses that worked perfectly for my eyes. I appreciated the time she put into ensuring I didn't leave with any discomfort in my eyes. Thank you so much ! read more

The staff does not know how to communicate with the patients because they're always babbling amongst themselves. I decided to try contacts for the 1st time. Did my appointment, got my contacts and I thought everything was good(again, never have gotten contacts). I called today to get more and I'm being told they were never finalized and that I had an appointment on the 30th of December. Never knew and no one communicated with me about it. The day I got the contacts, the staff was all over the place. It was annoying experience then and it was an annoying experience today. read more

I was seen at acuity eye specialist a few weeks ago. I had a great experience at this office starting with check in, the Dr and especially the optician Mehra who was very patient with me and helped me choose the best sunglasses that fit me right. I will definitely return to this office again. read more

Acuity Eye Group - Best sunglasses, best price - Ophthalmologists Near Me - Glendale, California

I travel 1 hr 1/2 from Lancaster to this office. Let me tell you...best decision ever...I'm so happy with the service, starting from the front desk to the doctor and the glasses person. Very amicable staff..especially the lady at the glasses desk. Also met the owner and I can see he's very proud of his staff. Thank you all for making this visit the best oculist visit I've ever had. A thorough exam on my son (and a lot of patience) and myself. read more

Great doctor ‍ excellent hard working employees definitely I will came back in the future...

Acuity Eye Group was a great place to get my eyes examined. The nurses were professional and efficient and the doctor was very personable and considerate. She really knew her profession and was very helpful. read more

Great place, they work extremely fast with good service. First time there and I got everything that need to be done in a short amount of time. Very efficient with great customer service. read more

The doctor is super nice and knowledgeable, I didn't have insurance so the price is great, the staff were friendly and supportive. they do everything that is needed gentry and explanatory. you would love to go there, its not crowded, has a nice big space in waiting room and the building has pharmacy so it was very affordable and time-saving for me to just get down grab my medicine and right there is the elevator to the parking lot, which is very spacy and big and free of course. read more

I had broken my glasses and didn't know what to do! Luckily Josh Eddy referred me to acuity eye group in Glendale and I had the best experience picking out glasses with Mehra. They were very attentive and professional and made my experience less stressful. Not only did they treat me amazing but I saw the way they were treating other clients as well. They're the best hands down!!! And their selections are amazing! Definitely coming here again and referring friends and family. read more

Great service. We loved everyone in this office. Very polite and caring staff. Suzanna, at the front desk was so nice over the phone and in person. She answered all our questions and with patients although we called several times. The technician was great and caring. Dr Marineh Baghoumian was very professional and caring. Explained everything in detail and answered all our questions. We are very happy with the service they have provided. read more

The office is easy access. The building has a free parking. I was a new patient. The check in was very easy. The front office lady was very nice. The assistant was very pleasant and kind. My insurance did not cover most of my visit but the fee was reasonable. The doctor was professional and answered all my questions. They have a place to buy glasses . I highly recommend. read more

I got my glasses from this organization The Armenian doctor prescribed wrong numbers upon recieved my eyeglasses I've recognized my vision get worse. Definitely I won't trust them anymore, they cause me lots of trouble and misery. read more

Had a very pleasant experience at Acuity Eye Group - Glendale office. The staff was professional, patient & all of my questions were answered. They were flexible as far as down payment for glasses & I left the office feeling excited to return when my glasses are ready. I will definitely continue going to the Glendale location for my eye care needs. read more