I had great medical care with Dr Kent Small.  Unfortunately, his office and billing staff has been…read moreatrocious and negate all of his great care. Most recently, a series of billing errors resulted in incorrectly reporting  to a collections agency and my credit score dropped by 30+ points.  I saw Dr Small annually and his office actually owed me money at the same time the error was made.  First they tried to insist this was my fault and then they provided little help to get this matter resolved or get the negative credit item removed.  Basically they couldn't care less even though I have been a patient for over 5 years.   I asked for Dr Small to return my call on two occasions to discuss this matter and he never did.  I have taken my business elsewhere. NOT RECOMMENDED! UPDATE: Small's team would not release my medical records to me without paying a $25 fee.  Very sad.

I have been seeing Dr. Small for about five years now. I started going to his office when I was…read morediagnosed with central retinal vein occlusion. He was extremely helpful and patient with me. He explained my diagnosis and the treatment regimen. I still see him about once a month to this day. His staff is vibrant and always offering assistance. I highly recommend Dr. Small for any retinal issues. Thank you for everything Dr. Small!

Before my LASIK eye surgery, I could only see the big "E" on the eye chart. Now aftet the procedure…read moremy vision is 20/20, and I can see even the letters smaller than 20/20 I am so thankful that Dr. Kourouyan is my doctor, and so grateful to my friend who recommended him to me. He is truly amazing! If you're thinking about laser eye surgery, don't wait--schedule a consultation with Dr. Kourouyan. Seeing the world clearly again feels incredible!

Excellent experience! Dr. Kourouyan was extremely professional, knowledgeable, and made us feel…read morecomfortable throughout our eye exam. He clearly knows what he's doing. I highly recommend him to anyone considering eye laser surgery or looking for an excellent eye doctor. You're in great hands with him!

Since 2019 I have been having vision issues, and Dr. Chan took good care of my process for cataract…read moresurgery this year. Dr. Chan took the time to listen to my concerns and made sure that the upcoming surgeries lead to improving my vision. His goal was for me to drive without glasses, and that means very, very good vision, if not perfect. The 1st surgery was in mid May, 2022, and I went back to see Dr. Chan to make sure everything went as planned. The 2nd surgery was in early June, 2022, and so far I can read as perfectly as anyone with excellent vision. Either day or night, driving has become so much easier now that I can see so well. Dr. Chan suggested getting reading glasses, and other recommendations to deal with my dry eyes. I would say Dr. Chan was the right doctor for me, at the right time. Of course I'll write a review for the surgeon as well.

I had an extremely disappointing experience with Dr. Ghazaryan…read more I scheduled an optometry appointment, arranged my day around it, and left my 88-year-old mother alone so I could attend. Only upon checking in was I informed of a prescription fee that had never been disclosed when the appointment was scheduled. Had I been informed of this fee when the appointment was scheduled, I could have planned accordingly. I explained that I was not refusing to pay the fee. Since I had already taken the time to come to the appointment, I respectfully asked whether the exam could proceed and would pay the prescription will pick up during my ophthalmologist appointment in a few weeks. The front desk initially indicated this might be possible. After completing the vision testing, the assistant informed me that she needed to speak with the doctor. Dr. Ghazaryan then entered the room without introducing herself or greeting me and immediately focused on the payment issue. Rather than listening to my concern regarding the lack of fee disclosure and the inconvenience it caused, her demeanor became increasingly confrontational. The disbelief I felt at the doctor's reaction is difficult to overstate. I was not refusing to pay the fee; I was simply explaining the circumstances and asking for consideration after being surprised with an undisclosed charge. To be met with such visible irritation, an elevated tone, and a refusal to continue the visit was disappointing to witness from a physician entrusted with patient care. When I attempted to explain my situation, I felt interrupted, dismissed, and rushed. Dr. Ghazaryan stated that she had other patients waiting and ultimately refused to continue the appointment. The interaction escalated unnecessarily, and I found her tone and conduct unprofessional. She then left the room in a manner that drew attention from others nearby, which was both embarrassing and upsetting. My concern is not the $50 fee itself. Medical offices have every right to charge fees and enforce their policies. My concern is that patients should be informed of those fees before they arrive for an appointment. Unexpected charges presented at check-in leave patients with no opportunity to plan financially or make an informed decision beforehand. Following the incident, I contacted the patient service call center to report my concerns because I believe both the lack of transparency regarding fees and the manner in which I was treated warrant review. Patients deserve clear communication, advance disclosure of charges, professionalism, and respect. Unfortunately, that was not my experience during this visit. What should have been a routine eye appointment became an unnecessarily stressful and confrontational encounter that left me feeling that my time, circumstances, and concerns as a patient were given little consideration.

They are a great office but boy do they overbook! The office staff and doctors are very nice and…read morethey take good care of you. It's always busy though. The care is great but the experience is diminished by the amount of time you have to wait, even if you get the first appointment of the day!

Had my first Eye Exam ever and these guys dilated my eyes and then tried to do a vision test. My…read moreeyes were so blurry I couldn't see any of the charts. I wear 1.25 readers now and they are saying I need 3.75. I have asked for a recheck and they can't see me for a month and a half even though it was their mistake. Very unprofessional. Do not use them if at all possible.

Mia was very helpful, friendly and professional. Service is fast and very satisfactory.read more

I came to this office in April 2026. Saw. Lady ophthalmologist and she determined I need cataract…read moresurgery. Told me I'd hear from her office/asst by late May or beginning of June for scheduling, due to no open appts til then. Went to ifc and was told I'd hear from the dr soon. It is now September and I still hvnt heard from them. I am 75 and my eyes are getting worse.

It was the worst experience with me seeing him for the first time ever and it will be the last time…read morehe basically looked at my eye after I had the cataract surgery. I want the second opinion he was rude.cold personality and showed no manners very careless. I can say enough about him terrible.

Run . Don't walk. Run from this doctor. He is absolutely the most dishonest and incompetent doctor…read moreI've ever met . If you value your vision and your eye care , find anyone else but him . If i could give negative stars I would

On Friday 3/20/26 Dr. khanjian at the Glendale office he took out my 2 month old contact lens ,…read moreordered me new ones and ordered me glass frames in 1.5 hours, While seeing 6 clients. They showed the utmost professionalism and client care to me. He and his staff are amazing!

Drove 30 mins to this place. Got there early. Waited 30 mins no one went in the office to give me…read morean update about why they were running behind. Just not a good look. And super disrespectful.

Excellent Eye Physician and Surgeon. One of the best in our…read moreCountry. Caring, compassionate, highly skilled, honest, and well trained! I highly recommend him!

Dr. Stephen Chang at Glendale Eye Medical Group was referred by few friends for my mom's PRK…read moresurgery after a failed Lasik surgery that was done by Dr. Kourouyan. He did NOT take any precautions and his procedure had a disastrous outcome. The laser got caught in the old incision and cut layers down in the cornea. He assured us that he will take care of all the costs and medical care for the eye, and he reimbursed half of the charges because of his negligence. My mother was scheduled few visits throughout the next year hoping to see progress while it was healing. After a year passed from the surgery date we had our last visit. He checked the eye and said I'm sorry but your vision has gotten worse and it's not healing. I can't do anything for you. We had to pay out of pocket to see Dr. Maloney, one of the best ophthalmologist in the country. He recommended a cornea transplant. Since then I have requested her medical records from Dr. Chang's office. They gave us copies of the dates that she had gone for visits and not the actual notes from the Dr. Unfortunately since a year has passed so has the statue of limitations period and many attorneys do not take the case and Dr. Chang is not taking any responsibility to care for his patient due to his negligence. My mother's eye is more then 80 percent damaged from this surgery. Her vision is mainly reliant on one eye. Take our experience in consideration and don't risk your vision to negligence.

Yes, I do come here once a year, and that's a good sign. And every time I am here, staff and…read moredoctors are wonderful. Proper, fast, caring and thorough. Short and nice way of describing the experience here. Building is clean, offices are equipped with modern technology, everything is sterile and nicely stocked. Nurses and support staff are amazing. Friendly, professional and what's important, right on schedule and won't let you wait. I was on time for my appointment, and was taken in accordingly. Yes, another important thing to mention is that they do not have those long, annoying and pointless paperwork that in reality doesn't mean anything. I signed and initialed couple of forms that are medically necessary and answered the questions that were relevant to my eyes and overall health. When I was called in, nurse went over the paperwork, checked and prep my eyes for the doctor. Before dilation, doctor cleared me and than nurse proceeded. I waited enough time for my eyes get dilated, doctor came back in, checked and I was on my happily way out. Highly recommend this office for your eye care. And please, do not forget to have someone drive you or Uber until your eyes are back to normal lol