I had great medical care with Dr Kent Small.  Unfortunately, his office and billing staff has been…read moreatrocious and negate all of his great care. Most recently, a series of billing errors resulted in incorrectly reporting  to a collections agency and my credit score dropped by 30+ points.  I saw Dr Small annually and his office actually owed me money at the same time the error was made.  First they tried to insist this was my fault and then they provided little help to get this matter resolved or get the negative credit item removed.  Basically they couldn't care less even though I have been a patient for over 5 years.   I asked for Dr Small to return my call on two occasions to discuss this matter and he never did.  I have taken my business elsewhere. NOT RECOMMENDED! UPDATE: Small's team would not release my medical records to me without paying a $25 fee.  Very sad.

I have been seeing Dr. Small for about five years now. I started going to his office when I was…read morediagnosed with central retinal vein occlusion. He was extremely helpful and patient with me. He explained my diagnosis and the treatment regimen. I still see him about once a month to this day. His staff is vibrant and always offering assistance. I highly recommend Dr. Small for any retinal issues. Thank you for everything Dr. Small!

Dr. Kourouyan is an amazing doctor. Before I had my laser surgery I had horrible vision and was not…read moreable to see anything that wasn't large letters. Now after lasik I can see way better than 20/20! Amazing results! I was referred to Dr. Kourouyan from so many people. I'm glad I did my surgery with him. He is truly the best doctor in the world. Highly recommend, you will not regret your decision.

Dr. Kourouyan did my lasik 15 years ago. Recently i needed an eye doctor so i can get my stye…read morechecked and he gladly took me on a very short notice. I am so grateful for for him he checked everything and recommended all the medication that i needed. He explained everything so detailed and made the entire process easy. Thank you Dr Kourouyan

Dr. Gutmark is excellent--kind, competent, and thorough. He took the time to explain everything and…read moreanswered my questions thoughtfully. I felt very comfortable with his care. Unfortunately, my experience with two staff members was disappointing. One seemed rushed and did not clearly warn me before touching my eye with a laser, which caused me to flinch. She appeared impatient afterward, and the interaction felt lacking in bedside manner. After my exam, my pupils were dilated. While I had my own sunglasses, I requested the disposable shades typically provided after eye exams for additional protection. The receptionist initially told me I didn't need them and later explained they had run out. It's a shame, because Dr. Gutmark is a very good doctor, but the staff experience detracted from an otherwise positive visit.

I wish I can give this place less than 1 star. I just got back from an appointment I made more than…read morea month ago for my mom. This is the second time we come to a Specialty Eye Care facility, and if it weren't that the doctor recommends a follow up on today's appointment I would never come here again. When making the appointment over a month ago I mentioned to whoever I spoke to the reason for the appointment. The scheduled me to this location. Our appointment was at 10:45am and we arrived at 10:46 am. We first checked in with the receptionist and she told us to take a seat. After 10-15 minutes of waiting they call us back to ask why we were there and if there was an authorization on file. I mentioned how when I called in to book the appointment they just scheduled me and that was it. She asked if the insurance approved a prescription for glasses. I told her I was aware glasses weren't covered but that I would pay for that out of pocket. After waiting for over an hour, it being 11:45am at this point I asked how much longer was the wait since I did have to go back to work. She said there were still 3 people ahead of us. We continued waiting and after 20 more minutes they finally called my mom's name. The medical assistant started asking a few questions and did a few testes. They asked about the medication list and for the most part the medication was wrong. That should've been my final red flag. We were taken to the room to wait for the doctor to come in. Not 5 minutes later we hear the medical assistant calling out for my mom out in the waiting room. There is where it clicked that there was another patient with my moms same first and last name but not second last name. They didn't make sure about what patient was who. The medical assistant had to correct both charts. She then tells me that for her glasses the prescription would be $50 since her insurance didn't cover it. I told her I wasn't aware. The communication and rudeness from mostly everyone from this office is insane. The doctor was nice and informative. But not worth the 2 hours that it took to be seen. Save your time, money and sanity go to Costco and it will be a better experience.

The level of miscommunication is terrible. Almost disrespectful. I'm here over an hour. I've been…read moregiven simple exams that they ALREADY did at their Monrovia office. I'm still waiting to see the doctor when I had a booked appointment. This is NOT how you treat a patient. It's seems they don't care. I've tried really hard to not give any rating below 3-Stars

I waited over 1.5 hours for a Diabetic screening of my eyes. Ridiculous and so unorganized for a…read moreprofessional Eye Doctor office. I will never wait that long when YOU SCHEDULED AN APPOINTMENT. Very disappointing

I scheduled an appointment with this ophthalmology clinic for a possible eye infection, only to…read morefind out on the day of my visit--when I called to confirm--that the office had canceled my appointment without notifying me. I was told the provider would be at another location that day, but no one reached out by phone, text, or email to let me know or to help reschedule. For something as important as eye care, especially when symptoms are concerning, this lack of communication is extremely disappointing. Patients rely on timely updates, and it's frustrating to discover a cancellation only because I called. I hope the clinic improves its scheduling and notification process so others don't experience the same issue.

I can't recommend Dr. Karapetyan and the front desk receptionist enough! From the moment I walked…read morein, the service was exceptional. Dr. Karapetyan is not only professional but genuinely caring, taking the time to listen and explain everything in detail. The front desk receptionist is also so warm and welcoming, making the whole experience seamless and pleasant. Their attention to detail and commitment to excellent care is unmatched, and because of them, I've recommended this practice to my entire family. We all now go here, and we couldn't be happier!

Dr. Haroutun Hovanesian is a brilliant ophthalmologist who treats a wide variety of complex eye…read moreconditions, including glaucoma, retinal detachments, and cataracts. His strength is in dealing with any issues that arise. My wife had suffered a serious cataract dislocation (and loss of vision) from an original surgery done 10 years earlier by another doctor. Dr. Hovanesian skillfully removed the old lens and structure, successfully implanting a new lens. The resulting eye debris caused critical eye pressure increase and pain over subsequent days, but Dr. Hovanesian saw her repeatedly over this period, even personally directing laser treatments at a different location. He is an impressively skilled doctor who very much cares for his patients and is joined by a friendly, highly professional, caring staff. At first visit he may appear curt, but it is because he is focusing on the medical treatment and issues. If you value your vision, your eye health and the surgical outcome over bedside manner, Dr. Hovanesian is a great choice with whom to entrust your care.

Run . Don't walk. Run from this doctor. He is absolutely the most dishonest and incompetent doctor…read moreI've ever met . If you value your vision and your eye care , find anyone else but him . If i could give negative stars I would

On Friday 3/20/26 Dr. khanjian at the Glendale office he took out my 2 month old contact lens ,…read moreordered me new ones and ordered me glass frames in 1.5 hours, While seeing 6 clients. They showed the utmost professionalism and client care to me. He and his staff are amazing!

Drove 30 mins to this place. Got there early. Waited 30 mins no one went in the office to give me…read morean update about why they were running behind. Just not a good look. And super disrespectful.

Excellent Eye Physician and Surgeon. One of the best in our…read moreCountry. Caring, compassionate, highly skilled, honest, and well trained! I highly recommend him!

Dr. Stephen Chang at Glendale Eye Medical Group was referred by few friends for my mom's PRK…read moresurgery after a failed Lasik surgery that was done by Dr. Kourouyan. He did NOT take any precautions and his procedure had a disastrous outcome. The laser got caught in the old incision and cut layers down in the cornea. He assured us that he will take care of all the costs and medical care for the eye, and he reimbursed half of the charges because of his negligence. My mother was scheduled few visits throughout the next year hoping to see progress while it was healing. After a year passed from the surgery date we had our last visit. He checked the eye and said I'm sorry but your vision has gotten worse and it's not healing. I can't do anything for you. We had to pay out of pocket to see Dr. Maloney, one of the best ophthalmologist in the country. He recommended a cornea transplant. Since then I have requested her medical records from Dr. Chang's office. They gave us copies of the dates that she had gone for visits and not the actual notes from the Dr. Unfortunately since a year has passed so has the statue of limitations period and many attorneys do not take the case and Dr. Chang is not taking any responsibility to care for his patient due to his negligence. My mother's eye is more then 80 percent damaged from this surgery. Her vision is mainly reliant on one eye. Take our experience in consideration and don't risk your vision to negligence.

Yes, I do come here once a year, and that's a good sign. And every time I am here, staff and…read moredoctors are wonderful. Proper, fast, caring and thorough. Short and nice way of describing the experience here. Building is clean, offices are equipped with modern technology, everything is sterile and nicely stocked. Nurses and support staff are amazing. Friendly, professional and what's important, right on schedule and won't let you wait. I was on time for my appointment, and was taken in accordingly. Yes, another important thing to mention is that they do not have those long, annoying and pointless paperwork that in reality doesn't mean anything. I signed and initialed couple of forms that are medically necessary and answered the questions that were relevant to my eyes and overall health. When I was called in, nurse went over the paperwork, checked and prep my eyes for the doctor. Before dilation, doctor cleared me and than nurse proceeded. I waited enough time for my eyes get dilated, doctor came back in, checked and I was on my happily way out. Highly recommend this office for your eye care. And please, do not forget to have someone drive you or Uber until your eyes are back to normal lol