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    Eyenez Eye Institute

    5.0 (1 review)

    Services - Eyenez Eye Institute

    Eye surgery

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    7 years ago

    Helpful 93
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    Love this 90
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    Glendale Eye Medical Group - Dr. Paul Kouyoumjian

    Glendale Eye Medical Group

    3.5(63 reviews)
    0.6 mi

    Definitely improved since taken over by Keck, good doctors and responsive front desk plus all…read morepatient info is available via MyChart

    I recently attempted to schedule an appointment with Glendale Eye Medical I contacted the office…read moreNovember 12, 2025, at approximately 9 a.m., but the experience I had was extremely unsatisfactory. I called the office six times before finally reaching a live person. When I requested not to be put on hold, I was placed on hold regardless. After the individual returned to the line, I asked why, and her reply was, "What do you want, I am busy." I pointed out her rudeness, and she promptly hung up on me. My subsequent calls went unanswered. When I called later in the day, someone picked up the phone, but it seemed to be an accidental pickup, as I could hear an unrelated conversation between the receptionist and a patient, which I found odd. I have been a patient at this office for over 30 years and have never experienced any issues until now. However, I have concluded that the current frontline employees are incapable of providing professional service or even basic politeness, so I will be seeking care from a new eye provider. I attempted to call the office to speak with the office manager to request that my medical records be sent to another medical professional. I was informed the office manager was unavailable and that someone named Helen would contact me regarding my records; however, I have still received no communication from the office.

    Photos
    Glendale Eye Medical Group - Dr. Katherine Chen

    Dr. Katherine Chen

    Glendale Eye Medical Group - Dr. Carolyn Wang

    Dr. Carolyn Wang

    Glendale Eye Medical Group - Medical office - 4th floor optical - 1st floor

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    Medical office - 4th floor optical - 1st floor

    Haroutun Hovanesian,MD - This is not a normal reaction after every appointment ... yet, it's always the case as no one checks his file for previous reaction.

    Haroutun Hovanesian,MD

    1.8(17 reviews)
    0.6 mi

    Dr. Haroutun Hovanesian is a brilliant ophthalmologist who treats a wide variety of complex eye…read moreconditions, including glaucoma, retinal detachments, and cataracts. His strength is in dealing with any issues that arise. My wife had suffered a serious cataract dislocation (and loss of vision) from an original surgery done 10 years earlier by another doctor. Dr. Hovanesian skillfully removed the old lens and structure, successfully implanting a new lens. The resulting eye debris caused critical eye pressure increase and pain over subsequent days, but Dr. Hovanesian saw her repeatedly over this period, even personally directing laser treatments at a different location. He is an impressively skilled doctor who very much cares for his patients and is joined by a friendly, highly professional, caring staff. At first visit he may appear curt, but it is because he is focusing on the medical treatment and issues. If you value your vision, your eye health and the surgical outcome over bedside manner, Dr. Hovanesian is a great choice with whom to entrust your care.

    It was the worst experience with me seeing him for the first time ever and it will be the last time…read morehe basically looked at my eye after I had the cataract surgery. I want the second opinion he was rude.cold personality and showed no manners very careless. I can say enough about him terrible.

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    Haroutun Hovanesian,MD - Every time after the appointment is the same reaction..

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    Every time after the appointment is the same reaction..

    Specialty Eye Care Medical Center

    Specialty Eye Care Medical Center

    1.7(124 reviews)
    0.6 mi

    Since 2019 I have been having vision issues, and Dr. Chan took good care of my process for cataract…read moresurgery this year. Dr. Chan took the time to listen to my concerns and made sure that the upcoming surgeries lead to improving my vision. His goal was for me to drive without glasses, and that means very, very good vision, if not perfect. The 1st surgery was in mid May, 2022, and I went back to see Dr. Chan to make sure everything went as planned. The 2nd surgery was in early June, 2022, and so far I can read as perfectly as anyone with excellent vision. Either day or night, driving has become so much easier now that I can see so well. Dr. Chan suggested getting reading glasses, and other recommendations to deal with my dry eyes. I would say Dr. Chan was the right doctor for me, at the right time. Of course I'll write a review for the surgeon as well.

    Life-Altering Administrative Failure Resulting in Permanent Monocular Vision…read more I am writing this review approximately three years+ after the events of early 2023 to ensure my feedback is entirely objective, rational, and cool-headed. I intentionally waited this long to process my frustration so I could provide a balanced yet unflinching account of how the administrative operations at Specialty EyeCare Medical Center (located on N. Brand Blvd. in Glendale, CA) cost me the permanent vision in my right eye. To provide context, my history with this clinic began a year and a half prior, when I suffered a retinal detachment in my left eye. The care I received then was excellent, and the clinic successfully saved my vision. My primary treating surgeon, Dr. Anna Gabrielian, is a highly skilled professional who performed a total of three solid surgeries on both of my eyes. I am extremely grateful to her for saving my left eye! However...this review is not an indictment of her surgical capabilities, but rather a warning about the systemic administrative failures of the practice. In early 2023, I suffered a retinal detachment in my right eye. A retinal detachment is a universally recognized medical emergency requiring urgent, time-sensitive surgical intervention to prevent permanent blindness. Unfortunately, during the COVID-19 era, the clinic severely overbooked its patient volume. Because of this administrative chaos, the office completely lost track of my file and forgot about me! Despite the urgency of my condition, nearly three weeks passed with zero communication or scheduling from the clinic. I ultimately had to call the office myself just to ask what was happening. By the time I was finally seen, the delay had rendered my retinal detachment irreversible. Following this failure, a secondary male surgeon at the practice (Haroutoun Hovanesian, MD) subtly implied that the inability to fix the eye was my fault -- a deeply unprofessional shifting of blame given that the clinic had entirely neglected my scheduling timeline. Because of this systemic failure, I am now 100% blind in my right eye, forced to live with permanent monocular vision for the rest of my life, beginning in my mid-50s (I am 56 now). This outcome was, in my opinion, entirely preventable and represents borderline medical negligence or malpractice! Note that my blindness is now causing on-going progressive exophoria, which has had significant impact on my career opportunities as an Actor! My face is my business card, so losing full sighht in one eye has chain-reaction effects! I should be irate! What makes this situation unforgivable is the clinic's complete lack of accountability. Over the last three years, I have maintained the utmost courtesy. I never raised my voice, never complained, and never pursued legal action. Despite the clinic receiving substantial financial compensation from me for multiple surgeries and visits, I have never received even a single written apology, a letter of acknowledgment, or any form of compensation for an administrative error that altered my life forever. Clearly, they feared litigation. The staff members at the front desk and in the scheduling offices can also tend to be rude and abrupt. Sadly enough, the above-referenced male surgeon displays very clear signs of chauvinism, and to worsen things, the phone service is often very rude. It also seemed that if you are not of a specific "local cultural ethnicity", you are treated very differently and way more abruptly! Online reviews also clearly seem to confirm that observation! I had 3 years of experience with that medical center (and affiliate local offices), so I am not stating those facts randomly. In summary, if you utilize this clinic, please be aware that profit and overbooking appear to take priority over administrative accuracy and patient safety. The exhausting phone hold wait times are already hard enough to handle (over 1.5 hours wait time, at times!)...your surgical outcome is only as good as your wallet and as good as the office's ability to remember you exist.

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    Specialty Eye Care Medical Center
    Specialty Eye Care Medical Center
    Specialty Eye Care Medical Center

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    SoCal Vision Center - Exam Room

    SoCal Vision Center

    4.3(36 reviews)
    1.4 mi
    $

    Dr. Hamparian and Michael are truly hidden gems of the optometrist field. I first went to Dr…read more Hamparian last year for a contact exam, and my appointment went above and beyond my expectations. She was kind, incredibly knowledgable and genuinely just wanted to offer me the best options for my eyes. It is clear that she is the type of doctor who wants to help her patients, rather than pushing her own agenda. I was also helped by Michael when it came to getting new eye glasses. He was incredibly helpful every step of the way. He not only filled my lense prescription at a fraction of the cost of any other place in LA, but he also encouraged me to shop around and make sure I was getting the best bang for my buck. This made it very clear that like Dr. Hamparian, Michael cares about the well-being of the customer rather than just wanting their business. I ended up getting my dream glasses and the prescription was perfect! I am so thrilled with the end result and grateful to Michael for being so helpful. I am so impressed with the professionalism, kindness and honesty of SoCal Vision Center and have now become a loyal customer. I have referred SoCal to all of my friends and family and encourage anyone reading this review to make an appointment. They will not steer you wrong!

    Dr Hamparian is very competent and professional. A well run practice. She was very patient and…read moreexplained the options for my cataracts.

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    SoCal Vision Center - Waiting Room

    Waiting Room

    SoCal Vision Center - Testing Room

    Testing Room

    SoCal Vision Center - Fabulous Miu Miu frames

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    Fabulous Miu Miu frames

    Eyenez Eye Institute - opthamalogists - Updated August 2026

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