COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All patients are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. They definitely do when examining their patients. There are some hand sanitizers available for patients to use. This place is open and available with no limited capacity. They are not sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today with my dad, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It isn't too big nor too small. Parking spots are okay as well. Establishment: I had to bring my dad here today for his follow up appointment. He has been coming to see Dr. Chao for some time, and he really likes this place. My dad said that the doctor was really patient and thorough with explaining all that goes on during a cataract surgery. He said that the doctor also took some time going over other options if he refused to undergo the cataract surgery. Due to the doctor's experience and expertise, my dad decided to go through with the surgery at Concourse Diagnostic and Surgery Center. My dad's surgery went smoothly, and his follow up appointment also went well. Overall, this was an excellent outcome. I would highly recommend Dr. Chao for anyone who is interested in getting cataract surgery. The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, and knowledgeable. They accept both cash and credit cards. There is no credit card minimum. read more

Dr. Chao office is very nice and tidy. It's located in the allied physician building with a lab and urgent care. They are located in suite B inside. Excellent location as they are near the gold line and have plenty of parking in the back. The security guard at the front was nice and helpful letting us know what time the office is opened and that we could wait in the lobby until they opened. The staff is very nice and helpful to their patients. Very easy to talk to them. The plus was they were able to speak Chinese (Mandarin)to my dad. The technician was efficient and checked his vision, eye pressure (with a tono pen), checking pupils, extra ocular motility (EOM) and getting a complete chief complaint and asked if reading was an issue (which is was not). The one thing I would have checked is confrontational fields, but other than that she did an excellent job. She then proceeded to dilate his pupils and explained to him about the process and the expect his near vision to be blurry due to dilation and to wear sun glasses when outside (due to increased incoming light from pupils being dilated). She performed imaging to check the macula and retina and optic nerve. We then saw Dr. Chao who is a fantastic physician performed a thorough exam and explained to my father about cataract surgery in Chinese, explained what she saw and how bad his cataracts were and asked him specific questions about his vision and discussed the different lens options available and which my father would like to receive. (Standard lens usually set for distance and would require glasses for reading or one can opt for a multifocal lens where you don't need to wear glasses but this type of lens is not covered by insurance and would be out of pocket). Dr. Chao is an ophthalmologist who specializes in Glaucoma (treats patients with high eye pressure which can lead to blindness if left untreated) and is also a cataract surgeon and comprehensive ophthalmologist (sees patients for any eye issues and can refer out to specialists as needed). Then we scheduled a surgery date and will need to see his primary care physician (PCP) for clearance will need to return for a follow up appointment to get his biometry measurements for the lens prior to surgery. My dad was happy with his first visit and looks forward to his follow up visit. read more

I've been coming to Dr. Chao for a few years now and I'm always impressed by the professionalism of her staff as well as Dr. Diana Chao herself. She was recommended to me my by GP and I continue to see her because she makes me feel comfortable and is just overall insightful when it comes to discussing my eye health. I highly recommend her and if you ever need a consult I suggest you check in with her. Star read more

Dr. Chao is caring and nice. She keeps great note and made me feel she remembers all patient history.

This review is for Dr. Chao who has been treating my dad for glaucoma. My dad lives in Northern California right now but still chooses to fly down to Socal every other month just to see Dr. Chao, so that should say a lot. He has nothing but praises for her saying how attentive, informative, responsive, and helpful she has been. We haven't been able to find an ophthalmologist up north that matches the caliber of Dr. Chao (not even close) so that is why my dad still insists on flying to Socal just to see her. My dad's eyes have been stable since being treated here and hopefully that stays the case. Although I have never met Dr. Chao, I feel like if a patient is willing to travel hours just to see this doctor, that speaks volume. My dad trusts her care completely, and as a family, we can't be thankful enough to know that my dad is in good hands. Thank you Dr. Chao for showing kindness and compassion to your patients through your practice! read more

America is a great nurse very helpful and professional, very knowledgeable and friendly.

The doctor is very professional. She takes time to speak with patient and listen to their needs.

This was my first visit with the office, and I was pretty disappointed. In addition to providing miscommunication and lies, this office doesn't care about wasting your time. When I made an appointment, the receptionist told me the visit would be 1 hr tops. So I made the appointment at 10:45 in addition to another appointment at 11:45 next door with my endocrinologist. I checked in 20 min early and told them about my second appointment. The front desk said they would call me in shortly. There was a walk-in that they told to go to urgent care instead, but he refused. Then, there was another man who was about 30 min late to his appointment. I patiently waited as they were called in before me. I was finally called at 11:05, 20 min past my appointment. In the room, I told the assistant that I let the front know about my other appointment, and asked how long I would be here for. She said 1 to 1.5 hours. At this point, I was already frustrated. She told me I could reschedule. Why in the world would I waste my time and gas to come back again??? I then asked if everyone before me had appointments. She blatantly lied to me and said yes. They literally took a walk in. So I asked her what the purpose of making an appointment was. She continuously apologized, but that wouldn't fix anything. My blood was literally boiling. I literally wasted like 1 hr with driving and waiting. Unbelievable. I told her I was leaving and would be telling my PCP to refer me elsewhere. Don't give appointments to patients if you cannot honor them. It is common sense that appointments should be prioritized and if patients are late to one, they need to wait. read more

I would give more than 5 stars if I could. To me, doctors being professional is the standard because we trust them with our health. It's expected. I went to Dr. Chao because another optometrist said I may have glaucoma. It was a shock because he ran very standard tests. I had to be sure so I went to Dr. Chao. Not only was she professional, but she was very thorough with the different exams. Even when the results showed me eyes were fine, I still had a lot of questions. This is where Dr. Chao (and other good doctors) set themselves apart. She was very patient when answering all of my questions and going really in depth for each one. She provided recommendations but did not try selling me anything. Feeling comfortable and reassured would be an understatement. I wouldn't just highly recommend Dr. Chao. I would only recommend her. read more

First, IEC's new location is 101 Wheeler Ave, Suite A, Arcadia, CA 91006. Dr. Diana Chao said she would be updating her Yelp business page shortly. It's been two hours since my LPI (Laser Peripheral Iridotomy) surgery on both of my eyes, and it went without a hitch. The staff and Dr. Diana Chao are very professional and attentive. The office and the rooms are very organized, and the bathroom is clean. Don't forget your mask, prescription lenses/glasses, and sunglasses, as you may need them. Lots of signing off on paperwork as usual. I should have requested the documents via email as I personally dislike filling them out while waiting. Plenty of parking with a security guard. Glad I found IEC, as my previous experience with an ophthalmologist was a negative one. read more

This review is not for Dr. Chao. This is for the front desk receptionist. I was a new patient and I called in for an appointment a day before the appointment day. On the call, I already told the lady my insurance carrier to make sure they are in network. When I got there, the receptionist had me fill out the paperwork and I waited for half an hour, and the receptionist told me that they don't have contract with my insurance carrier. I asked her again since they told me they were in network the day before. I was so pissed because I took half day off to see Doctor and she told me they didn't have contract with my insurance. I left and I called my insurance to verify the next day and my insurance carrier said they are in network. I really think the doctor should fire this receptionist because she doesn't know what she's doing. read more

I have been afflicted with an on-going case of blepharitis in one eye for a number of years, and came to Dr. Chao to see if she would be able to provide a different set of suggestions than what other opthamologists/family doctors/dermatologists had prescribed to me in the past. Dr. Chao was very thorough in how she examined the health of my eyes, and she was astute in determining how comfortable I was with using antibiotic measures to clear up my condition. I am currently going through treatment, but I thought my initial visit to Dr. Chao was a pleasant one. Keep in mind that this office only accepts cash or checks for payments at this time. The office is not set up to take credit or debit cards. read more

It is incredibly challenging to find a doctor who is professional, skillful, and trustworthy. I have been a patient of Dr. Diana Chao's for 2+ years and am extremely satisfied with the care I've received by her and the staff at Intelligent Eyecare. I would recommend Dr. Chao to any friends and family looking for an amazing ophthalmologist and eye specialist. read more

Dr. Diana Chao is a caring, intelligent and thorough doctor. The office is immaculate, and all the staff from the receptionists to the assistants were so genuinely kind and helpful. We had an HD-OCT scan taken efficiently by her assistant, and Dr. Chao went over all the images with us in great detail, taking her time to answer all our questions patiently and thoroughly. Thank you so much, Dr. Chao and all the staff, for providing such a pleasant experience! read more

Went there early for an appointment, was called in 15 minutes after my appointed time. Waited inside for another 15 minutes just to be told the doctor was not in yet . Was asked to go grab lunch and come back later. So unprofessional. read more

Dr. chap is such a great doctor I never met , when I went to do my eyeliners tattoo . The lady broke my cornea two weeks ago . It's such a nightmare for me. Painful and hurt a lot , I couldn't open my eyes and see nothing except tearing and pain . I almost thought I would be blind that moment , the urgent care referred me to the Dr . Chao , she is so great nice doctor , After carefully examination, comfort me very patience , told me that I won't be blind, I need a few days to close my eyes, and then I would recover. After saw her I stoped nervous , and just staying calmly. Came back to check after 3 days . I already recovered, today is my two weeks follow up, everything is fine now , all the nurses and doctors is nice and patience to me , just great feelings to this beautiful clinic . read more

Intelligent Eye Care - Ophthalmologists Near Me - San Gabriel, California

When told by my physician I had a condition that needed to be seen within 24 hours by an ophthalmologist Dr. Chao and her team were able to do a virtual appointment in very short order and get me in the next day in person. Every person in the office was very professional and a pleasure to meet. The strict adherence to cleanliness and safety given the current state of things was very comforting as well. Cleanest and most careful business I have been in since conditions have required new protocol for patient visits. I'm new to the community but will make Dr. Chao's office part of my yearly checkup regimen. read more

I only trust Dr. Chao with my eyes because she's one of the few doctors who sincerely cares about her patients. Dr. Chao is very knowledgeable, professional and detail-oriented. She does extra steps and takes her time to examine my eyes and ensure proper treatment. Dr. Chao and her team are all very nice and approachable. They always ease my concerns by patiently listening to and thoroughly answering my questions. I'm very happy to have found Dr. Chao for all my eye needs, and I have already recommended her to my friends and family. My parents are Chinese speaker, so Dr. Chao's clinic is great for them. They serve in English, Chinese Mandarin, and Cantonese. Thank you so much Dr. Chao! :) read more

Great doctor! Dr Chao is very nice and patient with excellent surgical skills. I would highly recommend to my family and friends. The place is very convenient , warm and clean with many modern equipments. read more

Came into the office for pink eye. I initially was having eye discomfort and my Family Dr referred me to Dr. Chao. Called to schedule appointment and I was actually able to see Dr. same day do to having eye infection. Infection was cleared within the week. If you need an eye Dr, no need to look anymore!! read more

Dr. Chao is fantastic. She is attentive and answers all my questions and concerns. She was able to successfully treat my condition and made me feel comfortable the whole time. I highly recommend Dr. Chao to anyone who needs an eye specialist! read more

Dr. Chow is wonderful. She is knowledgeable and assuring. I have searched for a eye specialist for sometimes now for my ongoing dry eye and blepharitis flare up that is so debilitating. She is the first one to ask if it started after child birth!! She knew exactly what I was talking about. She has also worked with USC Eye Institute as a glaucoma fellow. I would recommend her to anyone in need of a eye specialist! read more