Very competent and understanding doctor. Easy to talk to and always listening. I recently has…read morecataract surgery and would not consider any other doctor.

Dr. Phillips is the best. Recently I had cataract surgery performed by Dr. Andrew Phillips and I am…read morethrilled with the result. I no longer wear glasses except for reading and colors are so vibrant. My vision is very clear now. The surgery took place at Specialty Surgical Center where the staff was very organized and helpful. The staff at Dr. Phillips office were also very helpful and kind and made sure I was well prepared for the surgery. I am so glad I had this surgery and I highly recommend Dr Phillips and his staff. Thank you Dr. Phillips!

Extremely long wait times and a very disorganized experience. I brought my parents for a 1:00 p.m…read more appointment, and the waiting room was completely packed. After receiving a wristband--which was the only part of the process that happened efficiently--we waited approximately 45 minutes for the first test, then another 37 minutes for the next one, followed by additional waiting for more testing and to see the doctor. It appears the office is severely overbooked. We were there for more than three hours for a scheduled appointment. I understand medical appointments can run behind, but this level of waiting and disorganization is unacceptable, especially for elderly patients. Better scheduling, communication, and consideration for patient's time are desperately needed. If you have an appointment here, bring a book, laptop, or something else to keep yourself occupied. There are no movies or shows being provided to help make the extremely long wait more bearable.

Last couple eye exams, I have had my doctor tell me my eye pressure was increasing, which is a…read moreprecursor of glaucoma!! Holy crap! She told me I needed to see an ophthalmologist, preferably one that specialized in glaucoma because they would have all of the latest machines at their disposal. I researched for a week and found Dr. Song at the USC Keck Roski Eye Center in Arcadia. I am super happy. He is now monitoring my disease. I did not experience the long waits that were mentioned in some of the other reviews. The place seems super well organized... I will be coming here every six months for the rest of my life....

Had a great experience here with Dr. Jones and the office staff. I came in for a routine eye exam…read moreand Dr. Jones issued me a prescription for glasses, which will be filled at a visit to the optometrist. The care I received was excellent; all my questions were answered and I did not have trouble booking an appointment. I did not have any issues with insurance and the staff were friendly. The office was clean and parking was easy. I'd definitely recommend it here. Thanks Focus Eye Center.

Saturday 9/12/26 I called Dr Jones' office at 7:45pm due to an emergency. I was able to connect…read morewith Dr Jones right away. I described my symptoms and Dr Jones said he was willing to meet me at his office in 30minutes!!!!!!! It was a Saturday evening and Dr Jones was extremely compassionate to be willing to see me. He checked my eyes very thoroughly and reassured me I am ok. Dr Jones eased all my worries. He is very professional and treated his patients with empathy. Thank you Dr Jones!

Dr Lu was so professional and caring. He asked if I had any questions? If I thought of any to just…read morecall him! The day of surgery, he personally called that afternoon to see how I was doing!

A sister from our church introduced me to Dr. Kenneth Lu. He's around 50 years old, very…read moreexperienced, highly skilled, and has a steady, youthful hand. Her husband had surgery with Dr. Lu and was very satisfied. Coincidentally, both his office and the surgery center are in Arcadia, where I live. I had cataract surgery on my left eye on 2/16 and on my right eye yesterday, using an EDOF multifocal intraocular lens (paid out-of-pocket). Dr. Lu truly lived up to his reputation; he was very professional, explained things meticulously, and patiently answered all my questions. Both surgeries went very smoothly and successfully. Furthermore, Dr. Lu personally calls patients on the same day after each surgery to check on their progress. Although there are follow-up appointments the next day, his dedication and willingness to go the extra mile touched and reassured me. Dr. Lu is truly an outstanding doctor, highly trustworthy and recommended. I also want to especially mention Dr. Angela, the anesthesiologist at Specialty Medical Center, who was excellent. Her dosage and timing were very precise; I was unconscious and woke up to find the surgery already successfully completed. Praise the Lord, my vision is bright again; my eyesight has recovered very well on the first day after surgery.

While the doctors and staff are great the wait time is horrible, maybe they should not over book as…read moremuch as they do so you can be seen on time

Long wait time, insanely packed waiting room. For being a pediatric Opthamologist I would've…read moreexpected them to do better than have us wait as long as we did with a baby. The appointment itself felt rushed, and the doctor was overstepping and giving blanket opinions regarding things outside of her scope and with zero understanding. Got no answers re the reasons for our actual visit.

I had a great experience with Dr. Huang. He was very knowledgeable and thorough, and I really…read moreappreciated that he took his time with me. He listened to my concerns, answered all of my questions, and explained things in a way that was easy to understand. I never felt rushed or like I was just another patient. He was also just very kind and easy to talk to, which made the whole visit much more comfortable. I'm really happy with the care I received and have already recommended Dr. Huang to my friends.

I'm surprised to see that this ophthalmology office had received some low reviews although most of…read morethem seemed to be due to the long wait. Initially reading through some of them actually made me rethink if I was at the right place. However I've been taking my dad here for years to treat his glaucoma and cataracts, and he has undergone several surgeries performed by Dr. Huang. His vision has improved tremendously compared to where he was years ago. All of the staff members in the office are friendly and patient, even when dealing with difficult situations. The lady at the front desk is very kind and always calls us ahead of time to remind us of our appointments. She seems to know most of the patients well, and we always feel welcomed when checking in. If you have elderly parents at home, you've likely experienced their stubbornness and impatience when it comes to their health; I am certainly no exception. When my dad was first diagnosed with glaucoma years ago, he was instructed to use eye drops daily. Because he couldn't "feel" the symptoms yet, he didn't think his life was being affected and unfortunately didn't follow the instructions. This is what is so scary about glaucoma - it can cause damage without you realizing it. Then when COVID hit, my dad decided to stop visiting the office entirely. As a result, a few years later, very little of his vision remained and his cataracts had worsened significantly. Seeing the progress he has made now under Dr. Huang's care is truly impressive. I highly recommend this office for their expertise and their patience with elderly patients.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. They definitely do when examining their patients. There are some hand sanitizers available for patients to use. This place is open and available with no limited capacity. They are not sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today with my dad, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It isn't too big nor too small. Parking spots are okay as well. Establishment: I had to bring my dad here today for his follow up appointment. He has been coming to see Dr. Chao for some time, and he really likes this place. My dad said that the doctor was really patient and thorough with explaining all that goes on during a cataract surgery. He said that the doctor also took some time going over other options if he refused to undergo the cataract surgery. Due to the doctor's experience and expertise, my dad decided to go through with the surgery at Concourse Diagnostic and Surgery Center. My dad's surgery went smoothly, and his follow up appointment also went well. Overall, this was an excellent outcome. I would highly recommend Dr. Chao for anyone who is interested in getting cataract surgery. The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, and knowledgeable. They accept both cash and credit cards. There is no credit card minimum.

Dr. Chao office is very nice and tidy. It's located in the allied physician building with a lab and…read moreurgent care. They are located in suite B inside. Excellent location as they are near the gold line and have plenty of parking in the back. The security guard at the front was nice and helpful letting us know what time the office is opened and that we could wait in the lobby until they opened. The staff is very nice and helpful to their patients. Very easy to talk to them. The plus was they were able to speak Chinese (Mandarin)to my dad. The technician was efficient and checked his vision, eye pressure (with a tono pen), checking pupils, extra ocular motility (EOM) and getting a complete chief complaint and asked if reading was an issue (which is was not). The one thing I would have checked is confrontational fields, but other than that she did an excellent job. She then proceeded to dilate his pupils and explained to him about the process and the expect his near vision to be blurry due to dilation and to wear sun glasses when outside (due to increased incoming light from pupils being dilated). She performed imaging to check the macula and retina and optic nerve. We then saw Dr. Chao who is a fantastic physician performed a thorough exam and explained to my father about cataract surgery in Chinese, explained what she saw and how bad his cataracts were and asked him specific questions about his vision and discussed the different lens options available and which my father would like to receive. (Standard lens usually set for distance and would require glasses for reading or one can opt for a multifocal lens where you don't need to wear glasses but this type of lens is not covered by insurance and would be out of pocket). Dr. Chao is an ophthalmologist who specializes in Glaucoma (treats patients with high eye pressure which can lead to blindness if left untreated) and is also a cataract surgeon and comprehensive ophthalmologist (sees patients for any eye issues and can refer out to specialists as needed). Then we scheduled a surgery date and will need to see his primary care physician (PCP) for clearance will need to return for a follow up appointment to get his biometry measurements for the lens prior to surgery. My dad was happy with his first visit and looks forward to his follow up visit.

The receptionist attitude was disappointing. As soon as she saw she had around 12 patients, she…read moreimmediately started making faces like she didn't want to be there. It was obvious enough that it made me uncomfortable as a patient. I understand healthcare can be busy, but patients shouldn't feel like they're a burden just because the schedule is full. A better attitude and more professionalism would make a big difference.

I am writing to express my sincere appreciation to the clinic manager at the Arcadia office for his…read moreincredible kindness and swift action regarding my recent cataract surgery. Without his willingness to go above and beyond his daily responsibilities, my surgery literally would not have happened. Thanks to his intervention, the surgery went forward and was a success. My vision is now beautifully restored and I am forever grateful to him. Thank you for being the kind of leader who looks at a patient in need and takes immediate action, even across different locations. You deserves to be recognized for your professionalism, compassion and for being a true champion for patients when they need it most.

I was taken in at my schedule appointment time. The staff was very professional and nice. My new…read moredoctor was very thorough in my examination and explained everything in detail so that I completely understood. I was very pleased with USC Roski Eye Institute.

Had a amazing experience with my surgery. I had a orbital eye decompression in my left eye.Dr Sandy…read moreNunes is a miracle worker. Very happy with the surgery outcome! She is very professional with a great team!

I called and confirmed with the receptionist multiple times to ensure they take my insurance. After…read morearriving I was taken care of and then failed to be told that that my insurance was not taken there even after confirming it was. I requested a refund for a 250$ consult. Their employee Failed to notify me on my insurance and do not want to refund me. I have called Multiple times and emailed and they are not responding. A mistake on their end and they can't hold themselves accountable

My mom's PCP referred her to this place because she has cataracts and initially they saw her and…read moredid the test, they told us she needs surgery and they will call us to schedule something but they never did. I had to call 4-5 times to see what was going on. So, 35 days goes by and they tell me they are not in network so the can't do the surgery. Sounds like administrative neglect to me. They don't care if my mom who is old and blind goes one month without knowing when would they be able to give her sight back. Horrible place, I do not recommend.