A sister from our church introduced me to Dr. Kenneth Lu. He's around 50 years old, very…read moreexperienced, highly skilled, and has a steady, youthful hand. Her husband had surgery with Dr. Lu and was very satisfied. Coincidentally, both his office and the surgery center are in Arcadia, where I live. I had cataract surgery on my left eye on 2/16 and on my right eye yesterday, using an EDOF multifocal intraocular lens (paid out-of-pocket). Dr. Lu truly lived up to his reputation; he was very professional, explained things meticulously, and patiently answered all my questions. Both surgeries went very smoothly and successfully. Furthermore, Dr. Lu personally calls patients on the same day after each surgery to check on their progress. Although there are follow-up appointments the next day, his dedication and willingness to go the extra mile touched and reassured me. Dr. Lu is truly an outstanding doctor, highly trustworthy and recommended. I also want to especially mention Dr. Angela, the anesthesiologist at Specialty Medical Center, who was excellent. Her dosage and timing were very precise; I was unconscious and woke up to find the surgery already successfully completed. Praise the Lord, my vision is bright again; my eyesight has recovered very well on the first day after surgery.

Dr Lu was so professional and caring. He asked if I had any questions? If I thought of any to just…read morecall him! The day of surgery, he personally called that afternoon to see how I was doing!

Last couple eye exams, I have had my doctor tell me my eye pressure was increasing, which is a…read moreprecursor of glaucoma!! Holy crap! She told me I needed to see an ophthalmologist, preferably one that specialized in glaucoma because they would have all of the latest machines at their disposal. I researched for a week and found Dr. Song at the USC Keck Roski Eye Center in Arcadia. I am super happy. He is now monitoring my disease. I did not experience the long waits that were mentioned in some of the other reviews. The place seems super well organized... I will be coming here every six months for the rest of my life....

This might be the most overbooked ophthalmologist office in LA County. Expect waiting 2-3 hours…read morestandard. Very frustrating....

Very competent and understanding doctor. Easy to talk to and always listening. I recently has…read morecataract surgery and would not consider any other doctor.

best eye doctor i know.....nice staff and there worth the drive…read more. lots of experience wich helps...great doctor i would recomend him to everey one...

I'm surprised to see that this ophthalmology office had received some low reviews although most of…read morethem seemed to be due to the long wait. Initially reading through some of them actually made me rethink if I was at the right place. However I've been taking my dad here for years to treat his glaucoma and cataracts, and he has undergone several surgeries performed by Dr. Huang. His vision has improved tremendously compared to where he was years ago. All of the staff members in the office are friendly and patient, even when dealing with difficult situations. The lady at the front desk is very kind and always calls us ahead of time to remind us of our appointments. She seems to know most of the patients well, and we always feel welcomed when checking in. If you have elderly parents at home, you've likely experienced their stubbornness and impatience when it comes to their health; I am certainly no exception. When my dad was first diagnosed with glaucoma years ago, he was instructed to use eye drops daily. Because he couldn't "feel" the symptoms yet, he didn't think his life was being affected and unfortunately didn't follow the instructions. This is what is so scary about glaucoma - it can cause damage without you realizing it. Then when COVID hit, my dad decided to stop visiting the office entirely. As a result, a few years later, very little of his vision remained and his cataracts had worsened significantly. Seeing the progress he has made now under Dr. Huang's care is truly impressive. I highly recommend this office for their expertise and their patience with elderly patients.

The office staff is very rude and impatient. The woman on the phone just straight mat shot me off…read morewhen I called to make an appointment - sorry, nothing available - and not even make an effort to find a time slot further out for me. I've also check all the other reviews from 1, 3 or even 7 years ago people have already complained about the rudeness of this dr's office, and apparently nothing has improved and nothing has changed. I do not recommend going to this office at all.

Very friendly physician, especially his nurse Laura after surgery yesterday at City of industry…read more Nurse Laura given all the instruction for my son. And was able to meet Dr. Peter Ho Win, so friendly and kind. Easy to talked with especially time of son's followed up appt . Thank you & your staff's T.L.C for my son's Consult, Surgery, and all his follow up appointment visits. VERY MUCH Appreciated!)

I went to the office in City of Industry. I have been there a few times and each time I wait over…read more1-1/2 hours past my appointment time to be seen. They overbook appointments that causes patients to have to stand outside in the hallway because the waiting room is packed. The office walls are filthy and the floors need to be swept and mopped. If you go there take a look at the wall between the exam rooms and then look around at the filth. As for the care I assume its quality care but I have nothing to compare it to. If you have an option I would go somewhere else.

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. They definitely do when examining their patients. There are some hand sanitizers available for patients to use. This place is open and available with no limited capacity. They are not sanitizing in between patients. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today with my dad, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is decent. It isn't too big nor too small. Parking spots are okay as well. Establishment: I had to bring my dad here today for his follow up appointment. He has been coming to see Dr. Chao for some time, and he really likes this place. My dad said that the doctor was really patient and thorough with explaining all that goes on during a cataract surgery. He said that the doctor also took some time going over other options if he refused to undergo the cataract surgery. Due to the doctor's experience and expertise, my dad decided to go through with the surgery at Concourse Diagnostic and Surgery Center. My dad's surgery went smoothly, and his follow up appointment also went well. Overall, this was an excellent outcome. I would highly recommend Dr. Chao for anyone who is interested in getting cataract surgery. The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, and knowledgeable. They accept both cash and credit cards. There is no credit card minimum.

Dr. Chao office is very nice and tidy. It's located in the allied physician building with a lab and…read moreurgent care. They are located in suite B inside. Excellent location as they are near the gold line and have plenty of parking in the back. The security guard at the front was nice and helpful letting us know what time the office is opened and that we could wait in the lobby until they opened. The staff is very nice and helpful to their patients. Very easy to talk to them. The plus was they were able to speak Chinese (Mandarin)to my dad. The technician was efficient and checked his vision, eye pressure (with a tono pen), checking pupils, extra ocular motility (EOM) and getting a complete chief complaint and asked if reading was an issue (which is was not). The one thing I would have checked is confrontational fields, but other than that she did an excellent job. She then proceeded to dilate his pupils and explained to him about the process and the expect his near vision to be blurry due to dilation and to wear sun glasses when outside (due to increased incoming light from pupils being dilated). She performed imaging to check the macula and retina and optic nerve. We then saw Dr. Chao who is a fantastic physician performed a thorough exam and explained to my father about cataract surgery in Chinese, explained what she saw and how bad his cataracts were and asked him specific questions about his vision and discussed the different lens options available and which my father would like to receive. (Standard lens usually set for distance and would require glasses for reading or one can opt for a multifocal lens where you don't need to wear glasses but this type of lens is not covered by insurance and would be out of pocket). Dr. Chao is an ophthalmologist who specializes in Glaucoma (treats patients with high eye pressure which can lead to blindness if left untreated) and is also a cataract surgeon and comprehensive ophthalmologist (sees patients for any eye issues and can refer out to specialists as needed). Then we scheduled a surgery date and will need to see his primary care physician (PCP) for clearance will need to return for a follow up appointment to get his biometry measurements for the lens prior to surgery. My dad was happy with his first visit and looks forward to his follow up visit.

The experience with the Arcadia group was totally phenomenal. After being told by an Opthalmologist…read morein Glendale that I do not have cataract I immediately sought 2nd opinion . I saw Dr. Brian Chen who gave me an A-1 accomodation and was scheduled for cataract extraction w/ multifocal lens implant. The moment I took my eye shield post surgery, it was like a brand new world I was into. I followed post op instruction religiously and had my 1 week follow-up today. I told Dr. Chen I cannot wait for him to do my other eye. With the help of the staff specially Evette my next surgery was scheduled and I can't wait for myself to stop bugging my daughter, that her white shirt is always brownish in color when in fact it is white. That is how cataract works on our eyes. I am very appreciative to Dr. Chen and the staff for this life changing experience. Dr. B. Chen you are the epitome of Hippocrates. You are lit!!! Lizz Mondia

I received a statement couple days ago. It shows that I owed $15, dated back 3 years ago, 2 years…read moreago and last year. It doesn't make sense. I already paid copay when I came to see the doctor. I would not be able to see the doctor if I didn't pay. I would ask Acuity Eye group to void the bill ASAP. It is ridiculous. They always threaten me by sending it to collection company. It is not the way how they do business. BTW, I called 626-574-0022 on the statement many times. No one answered the phone. I left voicemail many times. No one called me back. What kind of company is that? I called 626-574-0009 today about the bill. I was told no record is found by my name, DOB, Phone number and account number.

Wow would describe everything. Everyone in that office are so kind and not fake…read more The office is spotless and very comfortable, when doing exams. When I know I need to go to post op appt , I can't wait, it's actually fun! Both doctors are so knowledgeable and friendly. My eye surgery was so easy. My eyes were so bad I couldn't drive anymore and there were no glasses that would help. My right eye I couldn't even see the biggest letter. I had surgery on one day to remove cataracts and the next day, my eye was 20/20. I could see the smallest letter on the chart!!!! I have one eye to go, I can't wait! They are the best of the best! Make an appointment to see what's going on, you might not need glasses.

Very kind and professional team. Fit me in for a same day appointment and gave a lot of reassurance…read moreand education.

What an amazing ophthalmologist. Dr. Lai, has been taking care of me for the past three years, and…read moreI'm very very happy with his staff. Dr. Lai has the most advanced tools and equipment in his office with the highest technology. It's not just a cosmetic job here. It's the knowledge and experience throughout many many years with the highest education from this doctor. He has multiple achievements and awards. He will tell you straight in your face, which will be the truth with his experience. It's always best to hear. Good news and bad news. that's why I chose to be a patient of the (Rosemead) Eye Center. Thank you for being there when I need the top notch ophthalmologist...

Disappointing First Experience With Rosemead Eye Center…read more This was my first time calling Rosemead Eye Center because I was interested in becoming a new patient. I had heard good things about Dr. Lai through online searches, so I was hoping to confirm what insurance they accept and how to use my medical insurance for an eye exam. Unfortunately, the experience fell short right from the start. The person who answered the phone, Sam, was impatient, unfriendly, and noticeably rude when I asked basic questions. Instead of helping guide me through the process, as any medical office should, especially for new patients--she sounded irritated and dismissive. It honestly doesn't matter how good a doctor may be if the first point of contact treats people this way. A front desk representative sets the tone for the entire practice, and this interaction was a complete disservice to Dr. Lai and to potential patients like myself. I ended the call feeling unwelcome and unsure if I should even schedule an appointment. Customer service matters, especially in healthcare. Sadly, this was not a good first impression.

I'm very happy with this office! Dr. Ngai is very knowledgeable and takes his time to throughly…read moreexplain everything. I'm very happy with the staff and the service I have received!

I found Dr. Ngai on the internet and read all about his credentials and experience before I…read morecontacted his office in January. Dr. Ngai is very knowledgeable and accomplished with exceptional credentials. I was very impressed with his explanations about cataracts, lens types, and the surgery process. I had my surgery in June and July and could not be happier with the results. The surgery was quick and painless and I now have great vision. Also, Dr. Ngai's medical and clerical staff are very nice, organized, and professional. I highly recommend Dr. Ngai if you are seeking a skilled and personable ophthalmologist. Cataracts are just one of his many fields of expertise.