They got me in last minute on a cancellation, and I'm very glad they were able to do so. I'd never been here before, but the reception and doctor were very nice and friendly!! Also appreciated that she was warm and caring. read more

I've said it before and I'll say it again. I am so grateful that my husband found this optometry clinic. We were so sick of going to random doctors and being treated like just another number. Dr. Shakeh is incredibly intelligent, knowledgeable, and professional! She is an expert in her skill. We are so happy to be her patients but, beyond Dr. Shakeh, it's her amazing staff that keeps us going back - specifically, Greg who handles A to Z. He's always easy to reach, extremely helpful, and goes above and beyond not only to meet but exceed your needs. There is simply no better optometry office in LA County... maybe even Cali... maybe even the nation! Thanks, Greg! read more

My family all comes here for all of our checkups, glasses and contact lenses because they really treat their customers well. I've received nothing less than professional, friendly service every time I visit and they take the time to listen to me, ensuring that everything is as expected. Great small business worthy of it's positive reviews. read more

I absolutely love this place! I was in a rush as my only pair of glasses got mutilated by mistake. it's been years since my last eye exam. They managed to squeeze me in and got me an exam within a day and got my prescription glasses covered by my insurance. Love Eye To Eye. Highly recommend!! read more

Great Doctor and a great office. The staff is wonderful and the Doctor is very nice and accommodating.

Love my optometrist and this office as I have been a client for over 20 years. Great selection of glasses, great service and always a pleasure to get my exams here with Dr. Shakeh read more

We are her patient since 2000, we received best care quality from her and her office experience with receptionist and eyeglass department are excellent. We recommend everyone. read more

Dr Shakeh is so nice and down to earth! I always have a pleasant experience when I go there. I also appreciate the selection of frames that they have. I have a smaller face, so it's hard to find frames that suit me, but luckily she had several that I was able to choose from. I would highly recommend this place! read more

I am so happy that I found Eye to Eye Optometry on Pacific Avenue in Glendale a couple of years ago. It is at the corner of Pacific and Dryden with an easily accessible parking lot. The staff is efficient and friendly. It is easy to make an appointment and I've never had to wait. When new glasses are ordered, I get a phone call from the doctor within 8-9 days to come in and get them. Dr. Shakeh is very nice and does the eye exam quickly, thoroughly, and gets my prescriptions just right at my annual exams. Amazing how well my eyesight is improved with the glasses! Dr. Shakeh works with your insurance, and I received stylish, durable and comfortable frames within my coverage. She had many choices to offer. I especially like the gradient lenses that double as sunglasses! Greg, the optician, is friendly and helpful. I always walk out of Eye to Eye Optometry with the idea that all businesses should be run like this one. I highly recommend! read more

I have been a long time patient of Dr Baghdasar. Simply put, I will go to no other when it comes to my eye exams and glasses. She always goes above and beyond to help any way she can. She is caring and always makes sure you are taken care of. As for getting your glasses from her, her prices are always the best and carries a nice line of designer frames. She is helpful and offers good advise to make sure you have a frame that fits right and looks good on you. I highly recommend Dr. Baghdasar and her entire staff. read more

I've come here to let the people know that this place has gone downhill. This place is run strictly by family members. As a result, there is a lack of accountability for workers and no one is held to a high standard to do their job well. So during the pandemic they were closed, but eventually they opened up during August. I called in to make an appointment and the guy took my information down and said he would call back to confirm since they are still working out the details. Two weeks later no call and so I waited a month to pass and decided to try again. I eventually got the appt and went. First off, they have a very tiny waiting room so social distancing is not going to happen. Receptionist not wearing mask. I have been seeing Dr. Shakeh for a while now and I have nothing bad to say about her. She just does basic vision checks and a few minor tests to check the health of your eye, but they are not comprehensive. Now the doctor gave me some advice and suggested some OTC medicine to solve an issue I was dealing with. Two months later I was still having issues so I decided to call to see if she can refer me to a specialist in her network. I called and the guy on the phone (Greg) said doctor will look at my file and call me. Four days later no phone call. I call back and he repeats the same shit. Now keep in mind, this is a relatively urgent matter regarding the health of my eyes and they are treating me like a second class citizen. So two weeks pass and I couldn't get in contact with the Dr. to get my referral. I ended up just getting it through my PCP. I also felt like the prices for their glasses were marked up. When I would usually get glasses from here, the insurance would cover most of it, but that is not the case anymore. I really don't care how nice Dr. Shakeh is, it all starts at the front and it is poorly managed. This place has seen the last of me. read more

0 customer service for eye glasses, I have a warranty for my eye glasses When I visited for the warranty of my glasses, they told me one week, but it is not ready yet, they sayd next week, total is 3 weeks for warranty, advise you not to be deceived to buy glasses from this store read more

Dr SHAKEH BAGDASSAR , is one of the best optometrist, she is very knowledgeable, very kind and doing a very good job. I highly recommend her. read more

Dr.Shakeh is so sweet and kind, she really makes you feel at ease. I usually feel anxious whenever I go for check ups, but she makes me feel so comfortable. Also, she really takes her time in her appointments to answer any questions you have. read more

Yesterday i call to get my prescription some girl picked up she had so much attitude about me asking her few things it's crazy how they hire people who have no Sense of customer service and r rude and have attitude and makes you feel some type away like you're bothering them even though it's their job to give you information about what you're asking i don't know how that makes it okay they are rude and disrespectful so I hung up the phone I said bye to her because I didn't wanna talk anymore and she called me back saying you hung up on my face I was going to say something about the prescription very rudely, but I didn't want to start anything so I kept my calm I have nothing bad to say about the doctor but the staff here that they hired recently are very rude and disrespectful and after looking at few reviews i don't know why this has been going on as long As it has. you guys are just losing customers .. read more

Been coming here for 2 years. Doctor Baghdasar is nice, understanding, and takes her time with you (you don't feel rushed out the door). Still have the same prescription I got on my first visit, so I guess taking a bit extra time to get it right the first time worked. This place is smaller, but I've never had any issues with selection, just tell them what you want, and they'll do their best to accommodate. read more

Sadly, most of the negative reviews about horrible customer service are confirmed. I walked in the store to buy some glasses and setup an appointment for an exam only to be (not) greeted by two woman who just starred at me as if I was bothering them for being there. They looked at me, turned there heads and completely ignored the fact that I was the only person in the store. Very cold and unfriendly. Will take my business elsewhere. read more

The optometrist is good, it's the woman working optical that was rude. I called about picking up my spouses glasses and the woman was so rude, instead of kindly asking a name, she started with, " if we haven't called you the glasses are not here". First of all what makes you think I didn't have a missed call from you? She put me on a long hold and got back on the phone with an attitude. You know people are going to call about their glasses coming in, it's not a cheap purchase. Especially when it's their only pair. Just be more courteous. read more

I gave two stars because the doctor is nice however the eye glass store employees needs to learn some serious customer service skills. There is an elderly lady that works there she is horrible. I went to get my glasses and they had some minor issues asked her to fix it but when i went back it was still not fixed instead of apologizing and helping me she turns around and yells at me and gives me attitude . She even called me rude and disrespectful. I was like lady you are the one who is being rude to a person who is paying hard earned money to buy your cheaply made glasses. She shouldnt work there serious damage to the business. If you actuay take the time to read the reviews here eveyone mostly complains either about the elderly lady or the others who work at the store. read more

After falling down and bending my glasses i went across the street to this place and asked if they could bend my glasses back into shape. The rude girl immediately asked "Did you purchase them here"? I said no and she said she couldn't do anything for me. There were no other customers in the store ---very unprofessional and absolutely no courtesy shown. I strongly recommend you don't go there!!!! read more

We've been patients of Dr. Bagdassar for over 10 years now. She is the most caring, kind, professional Dr. I've ever met! The staff is very helpful also. I love the selection on glasses and the fast turnaround time. I highly recommend Dr. Bagdassar and eye to eye optometry to anyone who needs glasses or to be seen by an optometrist. read more

Great customer service. Don't know why there are bad reviews. My mom and dad went there a week ago. Very professional and helpful. Dr. Noticed a piece was missing from my dad's eyeglasses! They replaced it at no cost. Highly recommend this place. The receptionist is a very chill person that will answer all of your questions patiently. read more

Dr.Bagdassar has been my doctor since 2008 and I still go to her office for my eye exams or any questions. She is always there to help and is a very kind person. I would recommend other people to go to her office for eye exams or to get a new pair of glasses. read more

Excellent optometry. Dr. Bagdassar was excellent all thru exams and helping me chose the right frame thank you read more

Do not come here. They are very unprofessional and don't know how to run a business. They don't even offer good customer service. I was here earlier today to buy contact lenses. My insurance originally covers $100 and I have to pay the rest out of pocket. I shopped around to see which place will give me the cheapest price for lenses. Eye to Eye told me over the phone $25/box when other places are on average $35/box. I thought it was too good to be true so I called back the second time to make sure I heard correctly. The woman over the phone (her name was Ani) again told me "Yes, it's $25 per box." I usually buy 4 boxes/year so I'd end up paying nothing out of pocket if I bought them from here. I ended up driving there to buy my lenses. Same girl (Ani) rang each box for $30. When I confronted her about the mistake, she said "No, it's $30 and we told you over the phone that it is 30." Making a mistake is one thing, but calling a customer a liar is another thing. I did not buy those lenses because they called me a liar and told me to go elsewhere. Had they told me over the phone that it was $30 or had they apologized for making a mistake and giving me an incorrect price, I probably would have still purchased the contacts. But when the doctor and the receptionist both called me a liar and said "we never told you $25 over the phone" I left and went to Sears instead and bought them for $34. I may have saved money (about $10) if I bought my lenses from here, but someone had to teach them a lesson. I would rather pay $10 more and go somewhere else where they treat the customers fairly and have good customer service than get called a liar when they are the ones who lie. Won't recommend this place to anyone. I don't care if she's the best optometrist in Los Angeles. read more

She is patient, listens to your concerns, gives the correct prescription, is located in a convenient area in glendale where parking can be in the lot or on the street. I've gone in before for emergencies and/or when in transition with insurances and she was willing to see me...She is really sweet and gives you an honest opinion. I highly recommend her :) read more

I've been going to this doctor for 15 years and I just love her! Get service and warm personality. Thanks Doc!

I love it here the dr is very honest and answered my questions she know her job very well and takes pride in it most definitely will go back

This doctor is the best: she is sweet, caring, and honest. The only reason others wrote poor reviews is because there are a lot of patients who want the red carpet treatment. For example, you are down to your last contact lens and it just ripped but you forgot to order more. It's not the offices' fault. It's your responsibility to refill your prescription in a timely manner. You shouldn't expect an office to do any more than they can. They will do their best to get the order ASAP, and in the meantime you can wear your glasses. But the patient doesn't want to do that of course. They want immediate satisfaction. Needless to say, I definitely recommend this place. read more

The optometrist at Eye-to-Eye Optometry, Shakeh Bagdassar, is one of the friendliest health-care professionals I have ever had the pleasure of interacting with. Not only is nice, but she is skilled and her exams are quick and painless. I have been going to Shakeh since I moved to Glendale in 2004 and picked her name randomly out of a list my insurance gave me. Twice I had eye emergencies and she checked me unofficially (with no co-pay!) since the date hadn't come around for my yearly insurance-covered exam. In the second instance I was afraid my retina was detaching (I am extremely near-sighted and this is more likely in people like me) and after checking me out thoroughly she faxed my primary care physician (GP) all the information so I could referred to an ophthalmologist right away 'just in case'. If she hadn't done that, I would have had to make an appointment with my GP, who then would have to get the authorization from my insurance... it would have taken at least a week and this is not the type of potential diagnosis you wait around on. My husband loves going to her too. The only complaint I might have is that sometimes you can't get appointments right away, since she is the only optometrist in the office. Still, she's worth the wait! read more

Dr. Shakeh B. might be a good doctor however her staff is unprofessional and rude. My mom had made an appointment a month ago but when we went for her check -up, they did not have her scheduled. I understand that people make mistakes but what got me upset was that instead of apologizing for their mistake and trying to help, the receptionist kept staring at the computer screen and when I called on their incompetence, an elderly lady (another employee) started yelling at me. She also made disrespectful comments on the fact that my mom has a medical. I just want to tell the doctor and the moron who who works for her that their office makes money because of patients who have medical and different other insurances. I have never felt so disrespected and I can not believe that incompetent people like the staff in this office have jobs. read more

I've been a patient of Eye to Eye for almost ten years now. Dr. Shakeh Bagdassar is one of the few doctors that I've come across that is so patient. She is super kind and does her job well. Her office is so well put together and the staff is always friendly. She has a wide selection of glasses and contacts. When I place an order for my contacts they literally arrive the next day. I would recommend her to anyone who needs to get their vision checked or is looking to switch doctors. She makes you feel so comfortable and her pricing is very reasonable. read more

Love this office! Eye to Eye is always very professional and helpful. They have the best selection of frames in the area and are always very patient in answering all my questions! read more

I've been going to Eye to Eye since I could remember and I don't think I have ever met a doctor who connects so well with her patients. Dr. Bagdassar is one of the kindest, most down to earth and knowledgeable doctors - let alone optometrists I've met. I've referred many friends to her and none of them were disappointed. On top of the abundant parking in the back lot, the office is clean, well organized and the employees know exactly how to help you - whether it's from picking frames that compliment your face structure to meeting your budget. I highly recommend Dr. Bagdassar and her team! read more

The nicest female doctor I have ever seen in my life. She takes her time to actually listen to you. She is very down to earth and does her best to make sure you leave her office with %100 satisfaction. Thanks Dr. Shakeh for your excellent service read more

I've been seeing (ugh. Sorry.) Dr. Shakeh Bagdassar for about 7 years now and each time it's a pleasant experience. She is possibly the nicest health care professional I've ever interacted with. She's great with my children and has a personality that puts her patients at ease, even when she does that test that blows a puff of air at your eyeball. My family has had times when we needed to see her for an emergency and she took us in for a quick check without an appointment. I've never had problems getting appointments, but my schedule is fairly flexible. Highly recommend Dr. Bagdassar as an eye doctor. read more

Dr. Shakeh is the absolute best and she's the reason I've been going back for so many years but that older lady gotta retire already (she's rude). The new receptionist is a lot nicer than the prior once. read more

My daughter and I went in with the plan to purchase some frames and lenses. We've purchased glasses at several different places, but ended up here because it's down the street from where we live so we decided to take a walk and check the place out. First impression- This is the first optometry shop that I've ever walked in to where ALL of their inventory is behind lock and key. If you want to try anything on you need to have the case unlocked and the person just stands there basically guarding you. Not having access to try on eyeglasses at our own leisure, and being overseen the entire time, was very uncomfortable. We were the only customers in the store. All the glasses have the style name and sizes covered with tape. When I asked about why they have the style names taped off I was told that they do that because some people just go into their store to try stuff on, but ultimately purchase their frames on line, ok, I get it why they cover the style name. I then asked a question regarding the bridge size on one of the glasses. Another woman stepped in and said "figure it out by trying it on", in a very confrontational tone. I'm a customer looking to buy Kate Spade glasses, which are pricey, and you won't even tell me the bridge size? They go out of their way to provide ZERO assistance, and I personally will not spend $200+,on frames alone, at a place that refuses to help me in the slightest, which I stated to their faces before we walked out. This was hands down the absolute worst customer service that I've ever received in a retail environment. I would not recommend this place to anyone, and I'll bad mouth this place to everyone. On top of everything else their selection sucks. Spend your money elsewhere. You will be watched as if you're going to steal something and leave upset...guaranteed. read more

for someone who works in the medical field, trust me when i say, THIS OFFICE WAS AMAZING! I've had an eye problem my whole life. Been going from ophtolmologist to optometrist. And let me say beside the doctor who has performed my eye surgeries, Dr Shakeh is the most amazing optometrist ive come across. She is super patient, listened to everything i have to say, addressed all my questions, gave me free contact and solution to try before anything, explained how my insurance works (its new to me). And above all this, this woman truly spent her time in teaching me what i can do to better my eyes. My first time here and definitely not my last. read more

Id give 5 stars to doctor Shakeh. But zero stars to the costumer service. I had my eyes checked and got my prescription. I ordered a pair of glasses, and asked if i could get a brand new one. the lady agreed on and asked for some days until its delivered and i agreed upon no matter how long. After like 2-3 weeks passing she called and someone picked it up for me. After getting it i could easily see white spots on the handle right (sweat dpots probably) behind the ears and lots of small notches around the frame i brought it back asking the reason, without even looking at it she started reacting and didnt want to argue with it that im lying and Theres nothing wrong. She wanted me to leave the glasses there so she can order a new one and we compare them after 2-3 days and shell call for it 2 weeks passed and i decided to get there. She did t even remember what i was talking about and after asking my name she said we have refunded everything back to you so you can find a better doctor. WWHAT THEE F... She even refused to give the prescription saying they refunded it to the insurance. Lol That lady is ruining the business please care for your own business DR shakeh read more