I recently went to this optical place for an eye exam without insurance, and they told me I needed…read moreglasses, so I trusted their judgment and spent $600 on a pair. After waiting three long weeks for them to arrive, everything looked blurry and wrong the moment I put them on. When I returned to the store hoping for a refund, they flatly refused--no returns, no money back. Instead, they suggested I pay out of pocket for another exam as a "second opinion," with the vague promise they might help afterward. Frustrated but determined, I did exactly that with a different doctor, who confirmed I don't need any prescription at all. I sent them the new report as proof, expecting a full refund, but they still wouldn't budge. Their only concession was to let me turn the unnecessary glasses into sunglasses for a credit. With no other options left, I reluctantly took them up on that offer--only for it to drag on another three weeks with the glasses still not returned to me. It's obvious their initial exam was inaccurate, their staff refused to take responsibility, and corporate clearly doesn't care enough to make it right. I won't be going back, and I'd strongly advise anyone else to steer clear unless you're okay with the very real risk of being misled, overcharged, and left with no resolution.

The staff is always super friendly and helpful. Drs are wonderful!…read more They validate parking also. (:

UPDATE: a place so nice we came here AGAIN four years later! Nobody beats Eye Geeks for wonderful…read moreservice and eye tests that don't blur your vision all day. Great selection of frames as well.

I came here because I felt like my eyes were going bad again and needed a new prescription…read more Tony and Dr. Diep are amazing! I came in for a contact lens and glasses exam. Dr. Diep is very thorough and caring -- we discussed one of my eyes degenerating and made sure we got the right prescription for that before solidifying my prescription. She gave me samples to feel out what was best for me before making a purchase. They have an amazing selection of glasses. I needed a new pair bc it was time. Tony was very friendly, attentive and patient. He helped me with choosing the right frames and I went with his suggestion. I got some clear frames when usually I would have gone plain black. I LOVE my glasses so much!!! I want to go back and get more! Tony helped fit my glasses so they were perfect. He is a gem. Eye Geeks is very responsive via text and they have been very accommodating. I even brought my dog with me when picking up frames. Best eye doctor I have found in DTLA. Thank you Eye Geeks!

As promised, Im adding photos and I finally picked up my frames!! The whole process from the eye…read moreexam to eye glass delivery was nice. This is my first pair of progressive glasses and it's definitely an adjustment for me. The staff walked me through how to use them, what to expected, and how it may be blurry in certain areas because of the blend from normal to the reading lower part of the glasses. It is an adjustment but their walk through was very helpful. I will be back again.

This was an amazing experience! Mark was so kind in helping me get my new glasses and he even…read morecleaned both mine and my husband's glasses just to be kind. He also gave us glasses cleaning cloths. It was just a wonderful experience. Our previous experience with the optometrist was amazing as well! They have a great selection of glasses and took VSP. I love this place. 10/10 would recommend!

Great customer service, Dr Haley was great and Jennifer was very helpful with suiting me up with…read morethe right frames

Amazing! Good energy, honest and clear!…read more Wonderful staff!! They play awesome music while playing!

I tried to make appitment but I had to cancel so I called again but phone receptionist or someone…read morepicked up was so rude and hang up on me before I say bye or thanks glad I didn't make appointment

Went to Dr. Somi Kim for an eye exam and contact lense fitting…read more Office: Spacious with friendly staff. They use an electronic medical record, easy to input your info. Exam: Dr. Kim took her time to do a thorough exam and time to explain the results of your exam as well as any questions you might have. I didn't feel rushed. Parking: There's a small free lot behind the building, but there were spots available when I went in the afternoon or there's street parking. Extra: I had called to add to the prescription a trial lens Dr. Kim gave me and liked. She was really prompt on getting the new prescription sent over to me. Will be coming back in the future.

First time here and everyone was welcoming. My mother needed her eye doctor to speak Japanese to…read moreexplain the process. This was a perfect situation for us. He was very patient with my mother. The staff also helped my mother pick out her new glasses and she was so happy.

Don't see Dr. Kurata unless you want to be strong armed into buying products from whatever brand he…read morereceives the most commission from. Forced me to switch brands. I suffered through a year's worth of the worst dailies I've ever used. I'm running low before I qualify for a new exam with a better optometrist, so I tried to order a different brand to get me by for the next month from elsewhere. He rejected the request and refused to verify my prescription so that I could. Greedy little man.

Everyone there is friendly, skilled, and knowledgeable. I recently got a pair of glasses with…read moreprogressive lenses, and adjusting to them wasn't easy. I went back about three times and saw four different technicians for adjustments. Mr. Matthew Park was the last person who assisted me, and he truly stood out. He was patient, attentive, and highly knowledgeable. He even remade my lenses at no charge and put in a great deal of effort to ensure I was satisfied. I went back once more for another adjustment, and now they feel almost perfect. If you're someone who's hard to please or have a more challenging case, I highly recommend asking for Mr. Park. He clearly knows what he's doing and goes above and beyond to help--without ever showing frustration.

I had an excellent experience with this optometrist. She went far beyond a routine vision check and…read moretook the time to thoroughly examine the overall health of my eyes. What really stood out was how clearly and patiently she explained everything... what she was looking for, what the results meant, and how it all connects to long-term eye health. I never felt rushed, and she made sure I understood my eye health and what to watch for long term. It's rare to find a doctor who is both very knowledgeable and genuinely takes the time to educate their patients. Highly recommend if you're looking for someone who truly cares about your eye health. The amazing and extensive selection of frames was definitely an added bonus!

These guys are the best! Been going here for years. Super helpful and great selection of frames.read more

Dr. Vargas and her team are truly excellent. From the moment I walked in, I felt a level of care…read moreand attention to detail that went well beyond my expectations. Dr. Vargas took the time to explain the unique differences in each of my eyes in a way that was both clear and reassuring. Thanks to her thorough evaluation, she prescribed me a pair of glasses that have been nothing short of stellar. Not only have they helped me read faster, but they've also brought incredible relief to my eyes during long hours on the computer. The improvement has been life-changing for my workday comfort and productivity. (Thank You!!) I deeply appreciate the expertise and genuine care Dr. Vargas and her team provide. If you're looking for an eye doctor who combines precision, professionalism, and compassion, I highly recommend scheduling an appointment here.

Our first visit to Eagle Rock Optometry was amazing! We came in as a family for routine eye exams,…read moreand everything went smoothly. The place is very clean and well-maintained. Dr. Sepideh is professional, patient, and very thorough, she really takes the time to explain everything clearly. The staff is friendly and attentive, making us feel comfortable from start to finish. We also purchased our eyeglasses there, they have so many great options to choose from. Highly recommend this place, 10/10 experience!

Great service and cool frames! We are so glad to have Eagle Rock Optometry in the neighborhood…read more Thank you again for the help getting my wife squared away with her glasses.

I had some irritation in my eye, decided to have it checked out, glad I did, there was metal and…read morerust in my eye, too small to be seen with naked eye. I was seen by Dr. Choi, she was amazing!! After just a couple of visits she had my eye all cleaned out and back to normal. The entire staff is super nice.

Full disclose, this review is regarding my experience only ordering glasses, no optometrist visit…read more TLDR: I got what I needed, but will keep looking for a different place for my family's needs. My toddler daughter needed glasses and we already had a prescription from her pediatric Ophthalmologist. I was searching for a place closer to home that carried toddler frames, because the recommendations from her pediatric Ophthalmologist at the Dohney eye institute in Pasadena were all in SGV. I called New Vision specifically asking about frames for my 20-month old and after being satisfied with their answers, made an appointment. However, their selection was disappointing and they didn't have the strap-on toddler frames, as I was told on the phone. I went with the only viable option reluctantly because I wanted to get the glasses and didn't want to waste more time. I gave them the prescription (in paper form) and they had trouble with their scanner so told me they'd give it back to me when we picked up the glasses. I asked if my daughter needed to be present, and they said yes. When glasses were ready, they texted me at 3:48 Friday asking me to make an appointment, and said they were closing at 4:15 and reopened on Monday. Had I been notified even a couple hours earlier, I could have rearranged my schedule instead of waiting until Monday. So that was disappointing. Finally when picking them up, my daughter tried them on but they didn't really do anything else so not sure why my daughter needed to be present or why I needed to make an appointment. And they also didn't have the paper prescription that I had been promised. The person giving me the glasses made zero effort and just told me how easy it is to request it again from the ophthalmologist office. I obviously know this. This just underscored to me that things aren't communicated properly about patient requests.